Guarantee Conditions And Customer Service - ProMed EMT-6 Instruction Leaflet

GUARANTEE CONDITIONS AND CUSTOMER SERVICE

This product was produced with the utmost care and was thoroughly tested before it
left the factory. Therefore, we provide a warranty period of 24 months from the date
of purchase for this product. Promed products conform to their description and the
relevant specifications; it is your responsibility to ensure that the product which you have
purchased is designed for your intended use.
• In the event of material defects and/or manufacturing errors which appear during
proper use and are detected during the warranty period, we will replace all
defective parts of the product free of charge within the warranty period, including
the labour costs for warranty repairs.
• The warranty does not cover:
• Normal wear on the product
• Defects which were caused during transportation or storage of the product
• Defects or damage which were caused through improper use or inadequate
maintenance
• Damage resulting from disregarding the notes in the operating manual
• Damage resulting from modifications to the product which were not carried out by
Promed.
• Damage caused by sharp objects or as a result of torsion, compression, being
dropped, an abnormal impact or other actions which are beyond Promed's
reasonable control.
• Parts which are subject to wear (e.g. moving parts such as ball bearings, etc.,
fasteners, etc.) are generally excluded from the warranty.
• A claim under the warranty is not enforceable if:
• the product is not sent back in its original packaging or in adequately secure
packaging;
• it has been modified or repaired by a person or company other than Promed or
one of Promed's authorised dealers;
• the product has been repaired using parts which are not approved by Promed;
• the serial number / LOT number of the product has been removed, deleted,
changed or made illegible.
• For reasons of hygiene, any products which have been exposed to direct contact
with a body or with bodily fluids (e.g. blood) must be packaged in an additional
plastic bag before they are sent back. In this case, a specific note of this situation
must be made in the package or in the accompanying documents.
• For components or products which are replaced during the warranty period,
a warranty is only provided for the remainder of the original warranty period;
provided that the product or part replacement was carried out by Promed or one
of Promed's authorised dealers.
• The warranty period begins on the day of purchase. Claims under the warranty
must be established within the warranty period. Complaints arising after the expiry
of the warranty period cannot be considered.
• Under these warranty conditions, the warranty shall only apply if the date of
purchase can be proven by means of a sales receipt or similar.
• We reserve the right to make technical and visual changes as well as changes to
the features.
• This warranty is only valid and enforceable in the country in which it was purchased
by the original buyer, provided that it was Promed's intention that the product
should be offered for sale in this country. This warranty is also enforceable in any
country within the European Economic Area in which Promed has an authorised
importer or sales partner. Depending on each country, specific and differing
warranties and guarantees may be applicable owing to the particular applicable
legislation. These legal provisions are neither excluded nor limited by these warranty
conditions. To the extent permissible under national law, the warranty period shall
not be extended, renewed or otherwise affected by any subsequent resale, repair
or replacement of the product.
• The provisions of the UN Convention on Contracts for the International Sale of
Goods shall not apply.
• Our warranty conditions do not affect the seller's legal warranty obligation.
• To the fullest extent possible under the applicable mandatory legislation, these
warranty conditions constitute your sole and exclusive legal remedy and shall
apply in place of any other express or implied warranty conditions. Promed is
not liable for any unusual, incidental, punitive or consequential damages including,
but not limited to loss of profits, loss of use, loss of revenue, costs of replacement
equipment or facilities, third party insurance claims, and damage to property which
are the result of the purchase or use of the product or occur owing to a breach of
warranty, a breach of contract, negligence, product defects or any other legal or
statutory circumstances, even though Promed was aware of the possibility of such
damages. Promed is not liable for any delay in warranty claims.
• Promed cannot be held liable for any possible translation errors.
• The following information is vital for problem-free processing:
1. Original sales slip/receipt or dealer´s stamp with the date of purchase
2. Defect detected
3. Unit name / type / serial / batch number
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