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Difficulties
Cannot scan a long
document.
A multifeed occurs.
Cannot scan.
Cannot scan to a
computer from the
machine.
Auto Start Scan
does not start.
(ADS-3300W)
Cannot Scan to
Workflow from the
machine.
(ADS-3300W)
Software Difficulties
Difficulties
Cannot save the settings
in Remote Setup or Web
Based Management.
Cannot start Remote
Setup.
Cause
Long Paper is not selected for the
document size.
The document is not loaded correctly. Load your document correctly, and then try again.
The document was curled.
Secure Function Lock is on.
(ADS-3300W)
The Pull Scan option in the Scan
from PC menu in Web Based
Management is disabled.
(ADS-3300W)
•
Scanning application (for example,
Brother iPrint&Scan) is not
installed on the computer.
•
The settings are not configured
within the scanning application (for
example, Brother iPrint&Scan).
The settings for Auto Start Scan
(Shortcut 21) are incorrect.
The Scan to Workflow settings are not
configured within Brother iPrint&Scan
(for Windows and Mac).
Cause
The machine is processing.
The machine is turned off.
The machine is not connected to your
computer.
An error is occurring.
The machine is scanning.
The machine is being configured from
the machine's Control Panel.
(ADS-3300W)
A USB flash drive is inserted into the
machine.
Suggestions
Select Long Paper for the document size. To select
Long Paper when scanning from the machine's
Control Panel, use the following settings:
•
2-sided Scan: Off
•
Color Setting: Other than Auto
•
Resolution: Lower than 300 dpi
•
Skip Blank Page: Off
Then, you can select Long Paper for the document
size.
Straighten the curled document and scan again.
Contact your administrator to check your Secure
Function Lock settings.
See Related Information: Use Secure Function
Lock 3.0.
Enable the Pull Scan option.
•
Install a scanning application (for example,
Brother iPrint&Scan).
•
Configure the settings using a scanning
application (for example, Brother iPrint&Scan).
Confirm the settings for Auto Start Scan
(Shortcut 21).
Configure the settings using Brother iPrint&Scan
(for Windows and Mac).
See Related Information: Configure Scan to
Workflow Settings Using Brother iPrint&Scan.
Suggestions
Wait until the machine finishes processing, and
then try again.
Turn on the machine, and then try again.
Connect the machine to your computer, and then
try again.
Clear all errors, check the status is Ready on
Remote Setup and then try again.
Wait until scanning has finished and try again.
Stop configuring the machine from the Control
Panel.
Remove the USB flash drive.
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