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Difficulties
The document was not
fed.
The document is
jammed.
The output documents
are scattered.
The scan quality is poor. Paper dust has accumulated on the
Bleedthrough is seen in
the scanned data.
Colors in the scanned
data are dark.
A page that is not a
blank page is skipped.
Cause
Paper dust has accumulated on the
surface of the Pick Up Roller or Brake
Roller.
Too many documents are loaded in
the ADF at a time.
There are foreign objects in the ADF.
Your media is too thin or too thick.
Remote Setup is in progress.
Paper ejection has paused.
The document was curled.
Paper dust has accumulated on the
surface of the Pick Up Roller or Brake
Roller.
There are foreign objects in the ADF.
Your document is not acceptable for
the machine.
The document was curled.
The Extendable Output Tray is not set
to the correct length.
The Extendable Output Tray is not set
to the correct length.
surface of the Pick Up Roller or Brake
Roller.
Paper dust has accumulated on the
surface of the glass strips inside the
machine.
The scanner resolution is too low.
The settings are not appropriate for
the type of document being scanned.
The settings are not appropriate for
the type of document being scanned.
•
The document is too faint.
•
Skip Blank Page is set to On.
Suggestions
Clean the Brake Roller and Pick Up Roller. See
Related Information: Clean the Scanner and
Rollers.
Make sure you do not exceed the ADF's capacity.
See Related Information: Acceptable Documents.
Remove any foreign objects or ripped paper from
the ADF.
Make sure your media is acceptable for the
machine.
See Related Information: Acceptable Documents.
Cancel Remote Setup.
Remove any paper from the ADF.
Straighten the curled document and scan again.
Clean the Brake Roller and Pick Up Roller. See
Related Information: Clean the Scanner and
Rollers.
Remove any foreign objects or ripped paper from
the ADF.
Make sure your document is acceptable for the
machine. See Related Information: Acceptable
Documents.
Straighten the curled document and scan again.
Set the Extendable Output Tray according to the
length of the document.
Set the Extendable Output Tray according to the
length of the document.
Clean the Brake Roller and Pick Up Roller. See
Related Information: Clean the Scanner and
Rollers.
Clean the glass strips inside the machine.
See Related Information: Clean the Scanner and
Rollers.
Increase the scanner resolution.
Select the Remove Bleed-through / Pattern /
Remove Background Color checkbox.
Do one of the following:
•
Select the Remove Bleed-through / Pattern /
Remove Background Color checkbox, and then
scan from your computer.
•
Increase the Brightness, and then scan from
your computer.
•
Increase the Contrast, and then scan from your
computer.
•
Change the Color Setting/Scan Type to Gray or
Color, and then scan from your computer.
Set Skip Blank Page to Off.
Alternatively, reduce the Skip Blank Page
sensitivity.
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