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ThinkCentre M53
Hardware Maintenance Manual
Machine Types: 10DB, 10DC, 10DD, 10DE, 10DV, 10DW, 10DX,
10DY, 10EC, and 10ED

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Chapters

Troubleshooting

   Summary of Contents for Lenovo ThinkCentre M53

  • Page 1

    ThinkCentre M53 Hardware Maintenance Manual Machine Types: 10DB, 10DC, 10DD, 10DE, 10DV, 10DW, 10DX, 10DY, 10EC, and 10ED...

  • Page 2

    1 “Read this first: Important safety information” on page 1 and Appendix F “Notices” on page 169. First Edition (September 2014) © Copyright Lenovo 2014. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration...

  • Page 3: Table Of Contents

    8.1 operating system ..Starting the Setup Utility program ..An introduction to Lenovo programs ..Viewing and changing settings ..

  • Page 4

    Diagnostics ....Installing or replacing the cover presence Lenovo Solution Center ..switch ....

  • Page 5

    Safety and Warranty... Battery recycling information for Taiwan ..Lenovo Web site ... . Battery recycling information for the European Union .

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    ThinkCentre M53 Hardware Maintenance Manual...

  • Page 7: About This Manual

    Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. Before servicing a ThinkCentre computer, be sure to read and understand Chapter 1 “Read this first: Important safety information” on page 1. © Copyright Lenovo 2014...

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    ThinkCentre M53 Hardware Maintenance Manual...

  • Page 9: Chapter 1. Read This First: Important Safety Information

    • Do not perform any action that causes hazards to the customer, or that makes the equipment unsafe. • Before you start the machine, ensure that other service representatives and the customer's personnel are not in a hazardous position. © Copyright Lenovo 2014...

  • Page 10: Electrical Safety

    Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges. Do not use this type of mat to protect yourself from electrical shock. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 11

    • Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly. • Do not work alone under hazardous conditions or near equipment that has hazardous voltages. •...

  • Page 12: Safety Inspection Guide

    2. Make sure that the ESD protective devices you use have been certified (ISO 9000) as fully effective. When handling ESD-sensitive parts: • Keep the parts in protective packages until they are inserted into the product. • Avoid contact with other people while handling the part. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 13: Grounding Requirements

    • Wear a grounded wrist strap against your skin to eliminate static on your body. • Prevent the part from touching your clothing. Most clothing is insulative and retains a charge even when you are wearing a wrist strap. • Use the black side of a grounded work mat to provide a static-free work surface. The mat is especially useful when handling ESD-sensitive devices.

  • Page 14

    Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following: Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 15

    ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) CAUTION: Use safe practices when lifting. CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.

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    ThinkCentre M53 Hardware Maintenance Manual...

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    ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. Chapter 1 Read this first: Important safety information...

  • Page 18

    • Não remova as tampas. A remoção das tampas de um produto a laser pode resultar em exposição prejudicial à radiação de laser. Não existem peças que podem ser consertadas no interior do dispositivo. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 19

    • A utilização de controles ou ajustes ou a execução de procedimentos diferentes dos especificados aqui pode resultar em exposição prejudicial à radiação. PERIGO Alguns produtos a laser contêm diodo de laser integrado da Classe 3A ou da Classe 3B. Observe o seguinte: Radiação a laser quando aberto.

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    ThinkCentre M53 Hardware Maintenance Manual...

  • Page 21

    Chapter 1 Read this first: Important safety information...

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    ThinkCentre M53 Hardware Maintenance Manual...

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    DANGER Le courant électrique provenant de l'alimentation, du téléphone et des câbles de transmission peut présenter un danger. Pour éviter tout risque de choc électrique : • Ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce produit au cours d'un orage.

  • Page 24

    L'interrupteur de contrôle d'alimentation de l'unité et l'interrupteur dubloc d'alimentation ne coupent pas le courant électrique alimentantl'unité. En outre, le système peut être équipé de plusieurs cordonsd'alimentation. Pour mettre l'unité hors tension, vous devez déconnectertous les cordons de la source d'alimentation. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 25

    VORSICHT An Netz-, Telefon- und Datenleitungen können gefährliche Spannungen anliegen. Aus Sicherheitsgründen: • Bei Gewitter an diesem Gerät keine Kabel anschließen oder lösen. Ferner keine Installations-, Wartungs- oder Rekonfigurationsarbeiten durchführen. • Gerät nur an eine Schutzkontaktsteckdose mit ordnungsgemäß geerdetem Schutzkontakt anschließen.

  • Page 26

    Mit dem Netzschalter an der Einheit und am Netzteil wird die Stromversorgung für die Einheit nicht unterbrochen. Die Einheit kann auch mit mehreren Netzkabeln ausgestattet sein. Um die Stromversorgung für die Einheit vollständig zu unterbrechen, müssen alle zum Gerät führenden Netzkabel vom Netz getrennt werden. ThinkCentre M53 Hardware Maintenance Manual...

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    Chapter 1 Read this first: Important safety information...

  • Page 28

    ThinkCentre M53 Hardware Maintenance Manual...

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    PERICOLO La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di comunicazione può essere pericolosa. Per evitare il rischio di scosse elettriche: • Non collegare o scollegare qualsiasi cavo oppure effettuare l'installazione, la manutenzione o la riconfigurazione del prodotto durante un temporale. •...

  • Page 30

    Il pulsante di controllo dell'alimentazione presente sull'unità e l'interruttore dell'alimentatore non disattivano l'alimentazione corrente fornita all'unità. E' possibile che l'unità disponga di più cavi di alimentazione. Per disattivare l'alimentazione dall'unità, accertarsi che tutti i cavi di alimentazione siano scollegati dalla fonte di alimentazione. ThinkCentre M53 Hardware Maintenance Manual...

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    Chapter 1 Read this first: Important safety information...

  • Page 32

    • Cualquier equipo que se conecte a este producto también debe conectarse a tomas de corriente debidamente cableadas. • Siempre que sea posible, utilice una sola mano para conectar o desconectar los cables de señal. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 33

    • No encienda nunca un equipo cuando hay señales de fuego, agua o daños estructurales. • Desconecte los cables de alimentación, los sistemas de telecomunicaciones, las redes y los módems conectados antes de abrir las cubiertas de los dispositivos, a menos que se indique lo contrario en los procedimientos de instalación y configuración.

  • Page 34

    Además, el dispositivo podría tener más de un cable de alimentación. Para suprimir toda la corriente eléctrica del dispositivo, asegúrese de que todos los cables de alimentación estén desconectados de la toma de corriente. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 35: Chapter 2. Product Overview

    • Locations of parts on the system board • Locations of internal drives • Computer features • Software programs provided by Lenovo Locations This section provides the following topics: • “Locating connectors, controls, and indicators on the front of your computer” on page 28 •...

  • Page 36: Locating Connectors, Controls, And Indicators On The Front Of Your Computer

    Figure 1. Front connector, control, and indicator locations Power button Bluetooth activity indicator Wireless activity indicator Hard disk drive activity indicator Power indicator USB 2.0 connector Microphone connector Headset connector Always-on USB 3.0 connector ThinkCentre M53 Hardware Maintenance Manual...

  • Page 37: Locating Connectors On The Rear Of Your Computer

    Locating connectors on the rear of your computer The following illustration shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer.

  • Page 38: Locating Components

    Used to attach a VGA monitor or other devices that use a Video Graphics Array (VGA) connector. Locating components The following illustration shows the locations of the various components in your computer. To remove the computer cover, see “Removing the computer cover” on page 123. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 39

    Figure 3. Component locations External optical drive (some models) External hard disk drive (some models) ® VESA mount bracket (some models) Computer cover ac power adapter bracket (some models) ac power adapter Microprocessor fan Heat sink Memory module Cover presence switch (intrusion switch) (some models) Internal speaker Front Wi-Fi antenna (some models) Power button board...

  • Page 40: Locating Major Frus And Crus

    To remove the computer cover, see “Removing the computer cover” on page 123. Figure 4. Locating major FRUs and CRUs The following table lists the major FRUs shown in the illustration above and identifies which FRUs are also self-service CRUs or optional-service CRUs. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 41

    Hard disk drive assembly Wi-Fi card module (some models) Rear Wi-Fi antenna (some models) Vertical stand (some models) Keyboard Mouse For detailed FRU information, such as the FRU part numbers and supported computer models, go to: http:/www.lenovo.com/serviceparts-lookup Chapter 2 Product overview...

  • Page 42: Locating Parts On The System Board

    Memory slot connector) Internal speaker connector Power button board cable connector Coin-cell battery Mini PCI Express card slot Hard disk drive power connector SATA 2.0 connector Serial (COM) connector Optional USB 2.0 connector Microprocessor fan connector ThinkCentre M53 Hardware Maintenance Manual...

  • Page 43: Locating The Machine Type And Model Label

    Locating the machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The machine type and model label is attached on the side of your computer as shown.

  • Page 44

    • One optional connector • USB connectors For more information, see “Locating connectors, controls, and indicators on the front of your computer” on page 28 and “Locating connectors on the rear of your computer” on page 29. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 45

    Expansion • External optical drive box (available on some models) • Hard disk drive bay • Memory slot • Mini PCI Express card slot Power supply Your computer comes with a 65-watt ac power adapter. Wireless features Depending on your computer model, the following wireless features might be supported: •...

  • Page 46

    The operating system(s) listed here are being certified or tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual. This list is subject to change. To determine if an operating system has been certified or tested for compatibility, check the Web site of the operating system provider.

  • Page 47: Specifications

    Control Panel. The icon name displayed in the search result or Control Panel might be different from the program name. You can find the program by its program name or icon name as shown in the Lenovo programs available on the Windows 7 operating system table.

  • Page 48: Accessing Lenovo Programs On The Windows 8.1 Operating System

    Press the Windows key to go to the Start screen. Click a Lenovo program to launch it. If you cannot find the program you need, click the arrow icon in the bottom-left corner of the screen to go to the Apps screen.

  • Page 49: An Introduction To Lenovo Programs

    As a result, you can access, edit, and share your files from anywhere. With Lenovo Reach, you also can add your favorite Web services to your cloud desktop and stay logged-in to Web sites with the cloud password manager.

  • Page 50

    • Lenovo Tools (Windows 8.1) The Lenovo Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely. • Password Manager (Windows 7 and Windows 8.1) The Password Manager program automatically captures and fills in authentication information for Windows programs and Web sites.

  • Page 51: Chapter 3. Using Your Computer

    When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. After you register your computer with Lenovo, you will receive quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and services to registered users.

  • Page 52: Using The Wheel Mouse

    Wake on LAN-enabled and there is remote network management software, you can use the Wake on LAN feature. When you set Wake on LAN to Enabled, the computer will turn on when it receives a specific signal from another computer on the local area network (LAN). ThinkCentre M53 Hardware Maintenance Manual...

  • Page 53: Setting The Computer Volume

    To enable the Wake on LAN function or the Wake Up on Alarm function on the Windows 8.1 operating system, do the following: 1. Open Control Panel. 2. Click Hardware and Sound ➙ Power Options. 3. In the left panel, click Choose what the power button does. 4.

  • Page 54: Using A Disc

    • Do not scratch or mark the disc. • Do not place or store the disc in direct sunlight. • Do not use benzene, thinners, or other cleaners to clean the disc. • Do not drop or bend the disc. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 55: Playing And Removing A Disc

    If your computer is installed with a recordable optical drive, you can use the drive to record a disc. To record a disc, do the following: • On the Windows 7 operating system, use either the Corel DVD MovieFactory Lenovo Edition program or the Power2Go program installed on your computer.

  • Page 56

    – To navigate to the most recently accessed workspace (application, PC settings, or desktop), do one of the following: – Using a pointing device: Move the pointer to the extreme top-left corner of the screen until the Windows screen-control icon is displayed; then click the icon. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 57: Accessing Control Panel On The Windows 8.1 Operating System

    Chapter 10 “Recovery information” on page 95. Additionally, in case of a hard-disk-drive failure, you can order a recovery disc set from the Lenovo Customer Support Center. For information about contacting the Customer Support Center, see Chapter 12 “Getting information, help, and service”...

  • Page 58

    • To set the Start screen as your default startup screen, clear the When I sign in or close all apps on a screen, go to the desktop instead of Start check box. 4. Click OK to save the new setting. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 59: Chapter 4. You And Your Computer

    51–61 cm (20–24 inches). Then, position the monitor so that you can view it without twisting your body. Also, position other equipment you use regularly, such as the telephone or a mouse, within easy reach. © Copyright Lenovo 2014...

  • Page 60: Glare And Lighting

    For more information about power cords, see “Power cords and power adapters” on page 1. Accessibility information Lenovo is committed to providing people with disabilities greater access to information and technology. Some technologies are already provided in your operating system. Others can be purchased through vendors.

  • Page 61

    On-screen notification On-screen notification helps hearing-impaired people be aware of the status of their computer. On-screen notification replaces sounds with visual cues or text captions to indicate that activity is happening on the computer. As a result, system alerts are noticeable even when they are not heard. For example, when you select one object with your keyboard, the object is highlighted.

  • Page 62

    Screen resolution, and then adjust the settings as you prefer. Note: Setting too low of a resolution might prevent some items from fitting on the screen. For alternatives on increasing the size of text and other objects, see the following: ThinkCentre M53 Hardware Maintenance Manual...

  • Page 63

    • “Customizable text size” on page 54 • “Magnifier” on page 54 • “Zoom” on page 54 Ease of Access keyboard shortcuts The following table contains keyboard shortcuts that can help make your computer easier to use. Keyboard shortcut Function Windows logo key + U Open the Ease of Access Center Right Shift for eight seconds...

  • Page 64: Moving Your Computer To Another Country Or Region

    Then, you can type a message on your computer and send it to the telephone. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.

  • Page 65: Chapter 5. Security

    The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers. You can order such a cable lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support Figure 7.

  • Page 66: Windows Passwords

    To open Fingerprint Manager Pro or ThinkVantage Fingerprint Software and use the fingerprint reader, do the following: • On the Windows 7 operating system, see “Accessing Lenovo programs on the Windows 7 operating system” on page 39. • On the Windows 8.1 operating system, see “Accessing Lenovo programs on the Windows 8.1 operating system”...

  • Page 67: Using And Understanding Firewalls

    Your computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate viruses. Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.

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  • Page 69: Chapter 6. Advanced Configuration

    Setup Utility program. See “Starting the Setup Utility program” on page 61. Then, follow the instructions on the screen. You can use either the keyboard or the mouse to navigate through menu choices. The keys used to perform various tasks are displayed at the bottom of each screen. © Copyright Lenovo 2014...

  • Page 70: Using Bios Passwords

    To set, change, or delete a password, do the following: 1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 61. 2. From the Setup Utility program main menu, select Security. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 71: Enabling Or Disabling A Device

    3. Depending on the password type, select Set Power-On Password, Set Administrator Password, or Hard Disk Password. 4. Follow the instructions on the right side of the screen to set, change, or delete a password. Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see “Password considerations”...

  • Page 72: Selecting A Startup Device

    66. Enabling ErP LPS compliance mode Lenovo computers meet the eco-design requirements of the ErP Lot 3 regulation. For more information, go http://www.lenovo.com/ecodeclaration You can enable ErP LPS compliance mode in the Setup Utility program to reduce the consumption of electricity when your computer is off or in sleep mode.

  • Page 73: Smart Performance Choices

    The wake up on alarm feature enables your computer to wake up at a set time. To enable the wake up on alarm feature, do the following: 1. Start the Setup Utility program. 2. From the Setup Utility program main menu, select Power ➙ Automatic Power On, and press Enter. 3.

  • Page 74: Ice Thermal Alert

    Setup Utility program. Updating or recovering the BIOS Lenovo might make changes and enhancements to the BIOS. When updates are released, they are available as downloadable files on the Lenovo Web site at http://www.lenovo.com/drivers. Instructions for using the BIOS updates are available in a TXT file that is included with the update files.

  • Page 75: Bios Levels

    Lenovo might make changes and enhancements to the POST and BIOS. When updates are released, they are available as downloadable files on the Lenovo Web site at http://www.lenovo.com. Instructions for using the POST and BIOS updates are available in a TXT file that is included with the update files.

  • Page 76: Updating The Bios From A Disc

    5. When prompted to change the machine type and model, it is suggested that you do not make this change by pressing N. However, if you do want to change the machine type and model, press Y, then type in the machine type and model and press Enter. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 77: Updating The Bios From Your Operating System

    Updating the BIOS from your operating system Lenovo makes constant improvements to its Web sites. The Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update the BIOS from your operating system, do the following: 1.

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  • Page 79: Chapter 7. Preventing Problems

    This section explains how to get the latest updates for your computer. Getting the latest device drivers for your computer Note: Lenovo makes constant improvements to its Web sites. The contents on the Web page are subject to change without notice, including the contents referenced in the following procedure.

  • Page 80: Using The System Update Program

    To open System Update, see “Accessing Lenovo programs on the Windows 7 operating system” on page 39 or “Accessing Lenovo programs on the Windows 8.1 operating system” on page 40. If System Update is not currently installed on your computer, you can download it from the Lenovo Support Web site at: http://www.lenovo.com/support...

  • Page 81: Good Maintenance Practices

    1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. 2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it. Ensure that no liquid drips onto or between the keys.

  • Page 82: Moving Your Computer

    The cause of a problem might be change in hardware, change in software, or any other actions that might have taken place. A log book can help you or a Lenovo technician determines the cause of a problem. • Create Product Recovery discs. See “Creating and using recovery media” on page 95 for more information about using Product Recovery discs to restore the hard disk drive to the factory-default settings.

  • Page 83: Chapter 8. Troubleshooting And Diagnostics

    Note: If you cannot correct the problem, have the computer serviced. For a list of service and support telephone numbers, refer to the Safety, Warranty, and Setup Guide that comes with your computer or go to the Lenovo Support Web site at: http://www.lenovo.com/support/phone...

  • Page 84: Troubleshooting Procedure

    If this does not correct the problem, continue with the next step. 6. Run the diagnostic program. See “Lenovo Solution Center” on page 86 for more information. • If the diagnostic program detects a hardware failure or if you are unable to run the diagnostic program, contact the Lenovo Customer Support Center.

  • Page 85: Audio Problems

    1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, ensure that you review and follow the electrical safety information provided with your computer. For your safety, do not operate the computer with the cover removed. 2.

  • Page 86: Dvd Problems

    • Use the DVD menu for the video to select a different audio track. Playback is slow or choppy Solutions: • Disable any background programs, such as AntiVirus or Desktop Themes. • Ensure that video resolution is set to less than 1152 x 864 pixels. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 87: Intermittent Problems

    (one to five hard disk drives) or the LSI MegaRAID SAS adapter is installed. If these actions do not correct the problem, run the diagnostic program Lenovo Solution Center. See “Lenovo Solution Center” on page 86. If you need technical assistance, see Chapter 12 “Getting information, help, and service”...

  • Page 88: Problems With The Keyboard Or Mouse

    Refer to “Replacing the hard disk drive assembly” on page 134. If these actions do not correct the problem, run the diagnostic program Lenovo Solution Center. See “Lenovo Solution Center” on page 86.

  • Page 89: Monitor Problems

    • Enroll your fingerprint correctly. • Never scratch the surface of the reader with a hard, pointed object. • Never scrap the surface of the reader with your nail or anything hard. • Use or touch the reader with a clean finger. •...

  • Page 90: Networking Problems

    Solution: The network driver files might be corrupt or missing. Update the driver by referring to the “Solution” description for the previous problem to ensure that the latest device driver is installed. The Wake On LAN feature is not working Solution: Enable the Wake On LAN (WOL) feature in the BIOS program. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 91

    • Check Network Name (SSID) and your password. – On Windows 7: 1. Click Start ➙ Lenovo ThinkVantage Tools ➙ Access Connections. 2. Switch to the Advanced view, and then click the Mobile Hotspot tab to check your SSID and password.

  • Page 92: I Have Connected An Option To My Computer, But It Does Not Work

    3. Right-click your C drive entry and then click Properties. 4. Click Defragment now under the Tools tab to start a disk-defragmentation process. • On Windows 8.1: 1. Close any open programs and windows. 2. Open File Explorer. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 93: The Printer Does Not Work

    Solution: Install additional memory modules. For instructions on installing memory modules, see “Replacing the memory module” on page 129. To purchase memory modules, go to: http://www.lenovo.com The printer does not work Solutions: • If you are using IEEE-approved printer signal cables, do the following: 1.

  • Page 94: My Usb Connectors Cannot Be Accessed

    Windows operating system. Notes: 1. Your computer is preinstalled with the Lenovo Solution Center program for diagnostic purposes. For more information about the Lenovo Solution Center program, see “Lenovo Solution Center” on page 86. 2. If you are unable to isolate and repair the problem yourself after running the diagnostic program, save and print the log files created by the diagnostic program.

  • Page 95: Uefi Diagnostic Program

    Note: If you cannot isolate and repair the problem yourself after running the program, save and print the log files. You will need the log files when you speak to a Lenovo technical support representative. For additional information, refer to the Lenovo Solution Center help system.

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  • Page 97: Chapter 9. Service Checkout And Symptom-to-fru Index

    If possible, have this information available when requesting assistance from Service Support and Engineering functions. • Machine type and model • Processor or hard disk drive upgrades • Failure symptom – Do diagnostics indicate a failure? © Copyright Lenovo 2014...

  • Page 98: Symptom-to-fru Index

    • If you did not receive any error message, look for a description of your error symptoms in the first part of this index. Hard disk drive boot error A hard disk drive boot error can have the following causes. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 99: Power Supply Problems

    Error FRU/Action The start-up drive is not in the boot sequence in Check the configuration and ensure the start-up drive is configuration. in the boot sequence. No operating system installed on the boot drive. Install an operating system on the boot drive. The boot sector on the startup drive is corrupted.

  • Page 100: Miscellaneous Error Conditions

    1. Ensure that network is in startup sequence as first device or first device after diskette. 2. Ensure that network adapter is enabled for RPL. 3. Network adapter (Advise network administrator of new MAC address) ThinkCentre M53 Hardware Maintenance Manual...

  • Page 101

    Message/Symptom FRU/Action ® Computer will not perform a Wake On LAN (if applicable) 1. Check power supply and signal cable connections to network adapter. 2. Ensure that the operating system settings are set to enable Wake on LAN. 3. Ensure Wake On LAN feature is enabled in Setup/Configuration (see “Starting the Setup Utility program”...

  • Page 102: Undetermined Problems

    4. Repeat steps 1 through 3 until you find the failing device or adapter. If all devices and adapters have been removed, and the problem continues, replace the system board. See “Replacing the system board” on page 143. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 103: Chapter 10. Recovery Information

    Product Recovery program installed. If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you must install the Rescue and Recovery program manually before enabling its features. To install the Rescue and Recovery program, do the following: 1.

  • Page 104: Performing Backup And Recovery Operations

    Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen.

  • Page 105

    To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 106: Creating And Using A Rescue Medium

    Creating a rescue medium To create a rescue medium on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 107

    Reinstalling preinstalled programs and device drivers Your computer enables you to reinstall preinstalled programs and device drivers. Reinstalling preinstalled programs To reinstall programs preinstalled on your Lenovo computer, do the following: 1. Turn on the computer. 2. Go to C:\SWTOOLS.

  • Page 108: Solving Recovery Problems

    Attention: If you reset your computer, all your personal files and settings will be deleted. To avoid data loss, make a backup copy of all the data that you want to keep. To reset your computer, do the following: ThinkCentre M53 Hardware Maintenance Manual...

  • Page 109: Using The Advanced Startup Options

    1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Click Settings ➙ Change PC settings ➙ Update and recovery ➙ Recovery. 2. In the Remove everything and reinstall Windows section, click Get started. Using the advanced startup options Advanced startup options enable you to change the startup settings of your Windows operating system, start the computer from an external device, or restore the Windows operating system from a system image.

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  • Page 111: Chapter 11. Installing Or Replacing Hardware

    Therefore, the steps of installing some parts might be different from the steps in the chapter. For more information, refer to the user guide in the CD that comes with the monitor. • Use only computer parts provided by Lenovo. • When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option.

  • Page 112: Installing And Removing The Ac Power Adapter Bracket

    To remove the ac power adapter bracket, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 113: Installing And Removing The Ac Power Adapter

    2. Pull the tab and then slide the ac power adapter bracket as shown to remove it from the VESA mount bracket. Figure 9. Removing the ac power adapter bracket 3. Remove the ac power adapter from the ac power adapter bracket. Installing and removing the ac power adapter Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information”...

  • Page 114

    2. If the ac power adapter bracket is available, remove the ac power adapter bracket. See “Installing and removing the ac power adapter bracket” on page 104. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 115: Installing And Removing The Vertical Stand

    3. Remove the power cord from the ac power adapter cable loop at the rear of the computer and then disconnect the ac power adapter from the computer. Figure 11. Removing the ac power adapter Installing and removing the vertical stand Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information”...

  • Page 116

    To remove the vertical stand, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 117: Installing And Removing The Vesa Mount Bracket

    2. Lift the computer to remove it from the vertical stand. Figure 13. Removing the computer from the vertical stand Installing and removing the VESA mount bracket Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information”...

  • Page 118

    2. If the ac power adapter bracket is available, remove the ac power adapter bracket. See “Installing and removing the ac power adapter bracket” on page 104. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 119: Installing Or Replacing The External Optical Drive

    3. Remove the two screws that secure the VESA mount bracket to the computer. Figure 16. Removing the screws that secure the VESA mount bracket 4. Slide the computer from the front of the VESA mount bracket to remove the VESA mount bracket from the computer.

  • Page 120

    3. Remove the screw that secures the external optical drive box on the VESA mount bracket and then slide the external optical drive box to remove it from the VESA mount bracket. Figure 18. Removing the external optical drive box ThinkCentre M53 Hardware Maintenance Manual...

  • Page 121

    4. Remove the screw that secures the external optical drive in the external optical drive box. Use the screwdriver to slide the external optical drive forward and then remove the external optical drive from the external optical drive box. Figure 19. Removing the external optical drive from the external optical drive box 5.

  • Page 122

    Figure 21. Installing the external optical drive metal plate 7. Slide the new external optical drive into the external optical drive box until it snaps into position. Figure 22. Installing the external optical drive into the external optical drive box ThinkCentre M53 Hardware Maintenance Manual...

  • Page 123

    8. Install the screw that secures the external optical drive in the external optical drive box. Figure 23. Installing the screw that secures the external optical drive Chapter 11 Installing or replacing hardware...

  • Page 124

    9. Align the screw holes in the external optical drive box with the two screws on the VESA mount bracket and then slide the external optical drive box to install it on the VESA mount bracket. Figure 24. Installing the external optical drive box ThinkCentre M53 Hardware Maintenance Manual...

  • Page 125: Installing Or Replacing The External Hard Disk Drive

    10. Install the screw that secures the external optical drive box on the VESA mount bracket. Figure 25. Installing the screw that secures the external optical drive box 11. Connect the external optical drive cable to a USB connector on the computer. See “Locating connectors on the rear of your computer”...

  • Page 126

    4. Slide the release button on the optical drive box and then remove the external hard disk drive adapter from the optical drive box. Figure 27. Removing the external hard disk drive adapter from the optical drive box ThinkCentre M53 Hardware Maintenance Manual...

  • Page 127

    5. Flex the sides of the external hard disk drive adapter bracket and then pivot the external hard disk drive adapter to remove the adapter from the adapter bracket. Figure 28. Removing the external hard disk drive adapter from the adapter bracket 6.

  • Page 128

    Figure 31. Installing a new external hard disk drive into the adapter 9. Position the adapter into the adapter bracket and then pivot the adapter downward until it snaps into position. Figure 32. Installing the external hard disk drive adapter into the adapter bracket ThinkCentre M53 Hardware Maintenance Manual...

  • Page 129

    10. Slide the adapter bracket into the optical drive box until it snaps into position. Figure 33. Installing the adapter bracket into the optical drive box Chapter 11 Installing or replacing hardware...

  • Page 130

    11. Align the screw holes in the optical drive box with the two screws on the VESA mount bracket and then slide the optical drive box to install it on the VESA mount bracket. Figure 34. Installing the optical drive box ThinkCentre M53 Hardware Maintenance Manual...

  • Page 131: Removing The Computer Cover

    12. Install the screw that secures the optical drive box on the VESA mount bracket. Figure 35. Installing the screw that secures the optical drive box 13. Connect the external hard disk drive cable to a USB connector on the computer. See “Locating connectors on the rear of your computer”...

  • Page 132

    3. Remove the screw that secures the computer cover. Figure 36. Removing the computer cover screw ThinkCentre M53 Hardware Maintenance Manual...

  • Page 133: Replacing The Microprocessor Fan

    4. Slide the computer cover to the front of the computer a small amount. Then, lift the computer cover to remove it from the computer. Figure 37. Removing the computer cover Replacing the microprocessor fan Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information”...

  • Page 134

    2. Remove the computer cover. See “Removing the computer cover” on page 123. 3. Disconnect the microprocessor fan cable from the system board. 4. Remove the four screws that secure the microprocessor fan, and then remove the microprocessor fan as shown. Figure 38. Removing the microprocessor fan ThinkCentre M53 Hardware Maintenance Manual...

  • Page 135: Replacing The Heat Sink

    5. Position the new microprocessor fan as shown, and align the four screw holes in the microprocessor fan with the corresponding mounting studs on the system board. Then, install the four screws to secure the microprocessor fan to the chassis. Figure 39.

  • Page 136

    3 to insert the other hook on the heat sink into the corresponding circle clip. Figure 41. Installing the heat sink What to do next: • To work with another piece of hardware, go to the appropriate section. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 137: Replacing The Memory Module

    • To complete the installation or replacement, go to “Completing the parts replacement” on page 147. Replacing the memory module Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. To replace the memory module, do the following: 1.

  • Page 138: Installing Or Replacing The Cover Presence Switch

    5. Connect the cable of the new cover presence switch to the cover-presence-switch connector on the system board. See “Locating parts on the system board” on page 34. What to do next: • To work with another piece of hardware, go to the appropriate section. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 139: Replacing The Internal Speaker

    • To complete the installation or replacement, go to “Completing the parts replacement” on page 147. Replacing the internal speaker Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. To replace the internal speaker, do the following: 1.

  • Page 140

    Figure 48. Securing the internal speaker cable 7. Connect the cable of the new internal speaker to the internal speaker connector on the system board. See “Locating parts on the system board” on page 34. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 141: Replacing The Power Button Board

    What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 147. Replacing the power button board Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information”...

  • Page 142: Replacing The Hard Disk Drive Assembly

    To replace the hard disk drive assembly, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 143

    2. Remove the computer cover. See “Removing the computer cover” on page 123. 3. Disconnect the signal cable and the power cable from the hard disk drive assembly. 4. Remove the two screws that secure the hard disk drive assembly. Slide the hard disk drive assembly as shown, and then lift the hard disk drive assembly to remove it from the computer.

  • Page 144: Replacing The Coin-cell Battery

    2. Remove the computer cover. See “Removing the computer cover” on page 123. 3. Remove the hard disk drive assembly to get access to the coin-cell battery. See “Replacing the hard disk drive assembly” on page 134. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 145: Installing Or Replacing The Wi-fi Card Module

    4. Remove the old coin-cell battery. Figure 54. Removing the old coin-cell battery 5. Install a new coin-cell battery. Figure 55. Installing a new coin-cell battery 6. Reinstall the hard disk drive assembly. See “Replacing the hard disk drive assembly” on page 134. 7.

  • Page 146

    Figure 59. Connecting the Wi-Fi antenna cables 9. Reinstall the hard disk drive assembly. See “Replacing the hard disk drive assembly” on page 134. What to do next: • To work with another piece of hardware, go to the appropriate section. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 147: Installing And Removing The Front Wi-fi Antenna

    • To complete the installation or replacement, go to “Completing the parts replacement” on page 147. Installing and removing the front Wi-Fi antenna Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. Note: The front Wi-Fi antenna is only available on some models.

  • Page 148

    2. Disconnect the signal cable and power cable from the hard disk drive. 3. Disconnect the front Wi-Fi antenna cable from the Wi-Fi card module. 4. Remove the hard disk drive assembly. See “Replacing the hard disk drive assembly” on page 134. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 149: Installing And Removing The Rear Wi-fi Antenna

    5. Release the front Wi-Fi antenna cable from the hooks on the hard disk drive bracket. Then, unstick the front Wi-Fi antenna from the hard disk drive bracket. Figure 64. Removing the front Wi-Fi antenna cable What to do next: •...

  • Page 150

    Figure 66. Removing the rear Wi-Fi antenna What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 147. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 151: Replacing The System Board

    Replacing the system board Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. Note: Each computer has a unique Vital Product Data (VPD) code stored in the nonvolatile memory on the system board.

  • Page 152

    14. Remove the five screws that secure the system board, and then carefully move the system board from the chassis. Note: Carefully handle the system board by its edges. Figure 68. Removing the system board ThinkCentre M53 Hardware Maintenance Manual...

  • Page 153

    15. Install the new system board into place by aligning the five screw holes in the new system board with the corresponding mounting studs on the chassis. Then, install the five screws to secure the system board. Figure 69. Installing the system board 16.

  • Page 154: Installing Or Replacing The Keyboard Or Mouse

    Figure 71. Connecting the USB keyboard or mouse What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 147. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 155: Completing The Parts Replacement

    Completing the parts replacement After completing the installation or replacement for all parts, you need to reinstall the computer cover and reconnect cables. Depending on the parts you installed or replaced, you might need to confirm the updated information in the Setup Utility program. Refer to “Using the Setup Utility program” on page 61. To reinstall the computer cover and reconnect cables to your computer, do the following: 1.

  • Page 156

    3. Position the computer cover on the chassis and then push the cover to the rear of the computer until it snaps into position. Figure 72. Installing the computer cover ThinkCentre M53 Hardware Maintenance Manual...

  • Page 157: Obtaining Device Drivers

    Lenovo Thin Client Manager The Lenovo Thin Client Manager (LTM) program is a management tool that enables you to manage all the thin client devices. To download LTM and find more information about Lenovo Thin Client devices, go to http://www.lenovo.com/support/thinclient and follow the instructions on the screen.

  • Page 158

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  • Page 159: Chapter 12. Getting Information, Help, And Service

    You can use the information in this section to access useful resources relating to your computing needs. Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program provides easy access to various tools to help you work more easily and securely. To access the Lenovo ThinkVantage Tools program, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools.

  • Page 160: Lenovo Support Web Site

    Most computers come with a diagnostic program that help you identify hardware problems. You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.com/support...

  • Page 161: Using Other Services

    • Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts • Identification of software problem sources • Configuration of BIOS as part of an installation or upgrade • Changes, modifications, or upgrades to device drivers •...

  • Page 162

    Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at: http://www.lenovo.com ThinkCentre M53 Hardware Maintenance Manual...

  • Page 163: Appendix A. Regulatory Information

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 164

    Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.

  • Page 165: Eurasian Compliance Mark

    All regulatory notices are available on the Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http://www.lenovo.com/UserManuals.

  • Page 166

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  • Page 167: Appendix B. Weee And Recycling Information

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 168: Recycling Information For Brazil

    If you need to replace it with a new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal operator, and follow their instructions.

  • Page 169

    Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances. For proper collection and treatment, go to: http://www.lenovo.com/recycling Appendix B. WEEE and recycling information...

  • Page 170

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  • Page 171: Appendix C. Restriction Of Hazardous Substances Directive (rohs)

    (RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”).

  • Page 172: Ukraine Rohs

    Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011. ThinkCentre M53 Hardware Maintenance Manual...

  • Page 173: Appendix D. China Energy Label

    Appendix D. China Energy Label © Copyright Lenovo 2014...

  • Page 174

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  • Page 175: Appendix E. Energy Star Model Information

    For more information about ENERGY STAR, go to: http://www.energystar.gov Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, set the following power-management features to take effect when your computer has been inactive for a specified duration: Table 3.

  • Page 176

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  • Page 177: Appendix F. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 178: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Rescue and Recovery The Lenovo logo The ThinkCentre logo ThinkCentre ThinkVantage Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies.

  • Page 179: Index

    Hard disk, password completing the installation Headset connector CRUs (Customer Replaceable Units), returning defective heat sink customer support center replacing help and service © Copyright Lenovo 2014...

  • Page 180

    Microphone connector front Wi-Fi antenna microprocessor rear Wi-Fi antenna microprocessor fan vertical stand replacing VESA mount bracket microprocessor socket cover removing computer cover installing replacing mouse coin-cell battery ThinkCentre M53 Hardware Maintenance Manual...

  • Page 181

    Setup Utility program startup device sequence, changing temporary, selecting static-sensitive devices, handling system management programs system board connectors locating parts locations replacing © Copyright Lenovo 2014...

  • Page 182

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