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CHARGING YOUR VEHICLE –
FREQUENTLY ASKED QUESTIONS
Why does my vehicle not charge with
the mobile charger?
Ensure you properly connect the
connector and control box. Unplug the
charge coupler from the vehicle and
unplug the connector from the wall
outlet. Then check the connector to
be sure that the connector is
connected properly into the mobile
charger control box. If the mobile
charger is warm or in a hot
environment, try charging in a cooler
area. Try a different outlet or a
different connector if you have one
available. If the problem persists,
contact an authorized EV certified
dealer.
Why does my vehicle have a hum or fan
noise when charging?
A hum or a fan noise could be present
when charging the high voltage
battery. This is a normal operation as
your vehicle is keeping the battery cool
while charging.
2022 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202109, First-Printing
Charging Your Vehicle
181
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Troubleshooting
