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General Instrument SURFboard SB3100 User Manual

Motorola surfboard sb3100 modems: user guide
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Summary of Contents for General Instrument SURFboard SB3100

  • Page 1 ® SURFboard Cable Modem SB3100 User Guide ®...

  • Page 2: Declaration Of Conformity

    REGULATORY INFORMATION Federal Communications Commission Radio and Television Interface Statement for a Class ‘B’ Device. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in the residential installation.
  • Page 3 WARNING TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE. CAUTION TO PREVENT ELECTRICAL SHOCK, DO NOT USE THIS (POLARIZED) PLUG WITH AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE.

  • Page 4: Table Of Contents

    CON TENTS Contents ... 4 Introduction...2 Front Panel...3 Rear Panel ...4 Before You Begin ...5 Installation ... 7 For a Single User ...7 For Multiple Users ...8 Operation ...9 Powering Up the First Time ... 9 Basic Configuration ...10 Configuring for TCP/IP...10 Verifying Your IP Address ...13 Troubleshooting ...14...

  • Page 5: Introduction

    DOCSIS-compliant data network. It provides high-speed access to the Internet and other online services. The SB3100 transmits and receives data at much higher speeds than traditional telephone or ISDN modems. Unlike a telephone modem, the SB3100 is always online. Just open your...

  • Page 6: Front Panel

    Amber Activity When the light is flashing, the SB3100 is transmitting or receiving data. When the light is off, the SB3100 is not transferring data If an error occurs, the lights provide a quick way of detecting the problem. See Troubleshooting for more information.

  • Page 7: Rear Panel

    This port transfers data to and from your computer. LINK When the light is on, the Ethernet connection is available. This is the recessed reset button. CABLE This port transfers data to and from the service provider. POWER This connector provides power to the SB3100.

  • Page 8: Before You Begin

    You need to purchase a 75-ohm coaxial cable with F-type connectors for connecting your SB3100 to the nearest cable outlet. If you have a TV set attached to the cable outlet, you may need a 5-900 MHz splitter to use both the TV and the SB3100.
  • Page 9 The Ethernet card must be installed before the SB3100. If it isn’t, follow the installation instructions that came with your Ethernet card. To use the SB3100 with your computer system, you need the following: Service Provider You must sign up with your data service provider who provides access to the Internet and other online services.

  • Page 10: Installation

    HFC MAC ID on the rear panel. The address format is 00:20:40:xx:xx:xx. The installation of the SB3100 can be completed in a matter of minutes. After you attach the three cables, you must configure your computer.

  • Page 11: For Multiple Users

    Com puter For Multiple Users The SB3100 can easily serve as a gateway to the Internet for up to 32 users. The users must be on the LAN and the SB3100 must be attached to the LAN and the cable system.

  • Page 12: Operation

    SB3100 must find and lock on the appropriate channels for communications. Be sure that your computer is on and SB3100 is unplugged. Plug the SB3100 in and notice that the lights on the front panel cycle through this sequence: Power flashes during a self-test. When the self-test is successfully complete, the light is solid green.

  • Page 13: Basic Configuration

    BASIC CONFIGURATION The SB3100 contains all necessary software. You don’t need to configure the SB3100 but you must configure your computer for TCP/IP and check for an IP address. Your service provider may provide additional instructions for setting up your computer. The following basic instructions are for Windows™...
  • Page 14 BASIC CONFIGURATION Click Add. Double-click the Protocol option on Select Network Component Type window. Click Microsoft in the Manufacturers section and then click TCP/IP in the Network Protocol section of Select Network Protocol window. Click OK.
  • Page 15 BASIC CONFIGURATION Click TCP/IP on the Network window. If you have more than one TCP/IP entry, choose the one associated with the Ethernet card connected to the SB3100. Click Properties. Select the IP Address tab on the TCP/IP window. Click Obtain an IP address automatically.

  • Page 16: Verifying Your Ip Address

    BASIC CONFIGURATION Verifying Your IP Address The following basic instructions are for Windows 95 or Windows 98. If you are using a different operating system, refer to that user guide. To check the IP address: On the Windows Desktop, click Start. Select Run.

  • Page 17: Troubleshooting

    This information is to help you quickly solve a problem. Before calling your service provider, try pressing the reset button. Resetting the SB3100 may take 5 to 30 minutes. Your service provider will need to know the status of the front-panel lights.

  • Page 18: Software License

    SOFTWARE LICENSE For use with General Instrument cable modem IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE AGREEMENT (“AGREEMENT”) CAREFULLY BEFORE YOU OPEN THE PRODUCT PACKAGE AND USE THE PRODUCT, BY OPENING THE PRODUCT PACKAGE AND USING THE PRODUCT YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS AGREEMENT AND AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT.
  • Page 19 You may USE the software only in connection with the operation of a GI Cable Modem. The software is licensed to you as a single product and its component parts may not be separated for use on more than one computer. (Internal Modems Only) Use the software (and the software on the enclosed diskettes, if applicable) on any computer having a GI Cable Modem connected to or installed within it, as long as it is used only on one computer by one user at a time.

  • Page 20: Limited Warranty

    LIMITED WARRANTY What is covered? GI warrants to the original customer that (i) the diskette (if applicable) on which the enclosed software is recorded is free from defects in materials and workmanship under normal use, and (ii) the software will perform substantially in accordance with the User Guide.
  • Page 21 G e n e r a l I n s t r u m e n t C o r p o r a t i o n 4 6 2 6 4 1 - 0 0 1 - 9 9 7 / 9 9...

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