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Warranty Information
The manufacturer's warranty is only valid in the UK
mainland. Northern Ireland, Western Isles, Inner
Hebrides and Islands are parts only warranty. Please
be aware that the warranty starts from the date of
purchase from Parry and not the sale or installation
date of the equipment.
To be eligible for a 2 year warranty, products must be
serviced at least once within the first 12 months of
purchase.
All service calls will be carried out between 8am
and 5pm, Monday to Friday.
Your warranty is invalid if your equipment has not
been installed in accordance with the
manufacturer's instructions. The misuse, alteration
or unauthorised repairs of the equipment will also
invalidate the warranty.
During the warranty period it is at Parry's
discretion whether to repair or replace the
equipment.
The warranty only applies if the equipment has
been used in a professional manner following the
manufacturer's instructions and maintenance
guidelines.
Fault due to incorrect installation, poor maintenance
or equipment abuse.
Resetting of equipment or circuit breakers.
Faulty electrics – e.g. customer's plug socket, plug,
wiring, junction box fault, wrong fuse.
Products must be serviced within the first 12
months to be eligible for the 2 year warranty
Product not covered by warranty if combustible
materials have been used, e.g. plastic trays.
Foil used on racks, blockages and lime scale issues.
IN302-1
The warranty covers defects in the material and
component failure only. We are not liable for trading
loss, loss of perishable items, water damage or loss
due to injury or fire damage.
Please ensure you have referred to the
manufacturer's instruction before placing a warranty
call.
Contact our warranty department on 01332 875544
for technical assistance.
Please have your model number ready before calling.
All warranty requests must be submitted to
warranty@parry.co.uk.
Failure to pay any warranty charges will result in your
warranty being put on hold until the bill has been
settled. Any issues regarding the raised charges should
be put in writing to our warranty department for
further investigation.
Register your product by visiting our website
www.parry.co.uk
Not covered under warranty
Parry-British Built for Purpose
Failure to grant access for pre-arranged service
call.
Equipment that has been set up or used incorrectly
e.g. dishwasher detergents, levelling and setting up
of doors on a six burner cooker.
Excessive carbon build-up on griddle plates or
overuse of lava rock on chargrills. (Recommended
use by Parry no more than 2kg.)
All of the above points are not covered by
warranty and any costs incurred, because of the
above, will be forwarded to the parties responsible
for placing the call.
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