HYBREX GDS-600 Programming Manual
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HYBREX GDS-600 Programming Manual

Hybrid ip digital telephone system
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The Business Telephone Specialists
GDS-600
Hybrid IP Digital Telephone System
Hospitality
Programming Manual
Version 1.3.1

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  • Page 1 The Business Telephone Specialists GDS-600 Hybrid IP Digital Telephone System Hospitality Programming Manual Version 1.3.1...

  • Page 2: Notification

    Notification Notification is hereby given that Auto Telecom Company Ltd. reserves the right to modify, change, update or revise this document from time to time as required without the prior obligation to notify any person, company or organization. Further, Auto Telecom makes no warranty or representation, either express or implied, with respect to merchantability, or fitness of its products for a particular purpose.

  • Page 3: Table Of Contents

    Version 1.3 ............................i Notification ............................. 2 Voice Service Card Description ....................6 Memory Capacity & Hours of Storage ..................6 SMDR Call Record Capacity ...................... 6 Software Tools Required ......................6 Internet Explorer/Mozilla Firefox ................... 6 Network Card and Network Components ................... 6 WS_FTP Home/WS_FTP LE ....................
  • Page 4 Program 33 Voice Mail Parameters .................. 28 Print Out Sample Of Costed Call Records For Guest Room ..........38 Message Waiting ........................40 Room Status Indication (Check In/Out & Dirty/Clean Room ..........40 Program 29-TK-02 Enable/Disable Day & Night ACD Operation ........41 Program 05-09-06 ACD1 Enable Timer ................
  • Page 5 Overview The intent of this document is to provide the installer with instructions on how to program the GDS 600 Hospitality Series for Hotel / Motel Applications. Specific emphasis is placed on the Lodging Features and a logical step by step approach is employed for speed and convenience.

  • Page 6: Voice Service Card Description

    MPU8 5000 Software Tools Required To work with the GDS-600 system, you will need the following software loaded on to your PC. Please ensure that all of these components are available before you attempt the installation at the customers site.

  • Page 7: Ws_Ftp Home/Ws_Ftp Le

    Your computer will require a network card and for network TCP/IP software components to be installed. Later versions of Windows will install network components directly from their own files but earlier versions may require the Windows system disk to be available to complete the installation WS_FTP Home/WS_FTP LE This is a file exchange program and is used for a variety of reasons including saving and...
  • Page 8 GDS-600 web browser program. Alternatively, you may have connected the system to a LAN and have successfully gained access to the system.
  • Page 9 The database also features automatic class of service assignment for Hybrex digital telephone sets and they are set to forward to voice mail on busy and no answer and have an “Admin” voice mail classification which makes their feature set different from guest telephones.
  • Page 10  Wait until the initialization process has finished. A green progress bar will appear at the bottom of the screen. When complete you will see “Done” displayed in the lower left hand of your browser. When properly defaulted the first port of the system will be station 101.
  • Page 11 Initialize the Voice Card!  Click Voice Mail, Program 30 and select item 0 Reset All VMU Cards, Delete All Mailboxes. Then Click Save. Your system is now initialized and you may begin programming. GDS 600 Hospitality Programming Manual Version 1.3.1...

  • Page 12: Quick Reference Programming

    Quick Reference Programming Station & Room Number Assignment Program 21 Port Station Number, Name & Equipment Type Attendant Console Assignment Program 04 Group Incoming Line Ring Assignment Program 01 Day Ring Assignment Program 02 Night Ring Assignment Program 20 Day Night Service Schedule Program 67-69 Hunt Group Assignment Automated Attendant Program 35-TK-04 Disa Service (Day/Night etc.)

  • Page 13: Station Class Of Service Programming

    Station Class Of Service Programming Program 46-ST-07- Call forward no answer to voice mail Program 78-ST-04 Call Forward Busy to voice mail Program 78-ST-05 Call Forward No Answer Timer Program 07-01-XX- Function 77 New Message Key Function for VMU applications Program 50 ST-08 –...

  • Page 14: Intercom Single Digit Dialing

    Intercom Single Digit Dialing Program 05-04-07 Single Digit Intercom Program 41-ST-01 Station Group Number Program 10 Single Digit Dialing Program 23 Feature Digit Assignment Virtual Mailbox Features Program 21 Port/Station Number Assignment (Type: Virtual Port) Technical Program / Card Installation Program 07 DSS Key Assignment Program 67-69 Hunt Group Assignment Emergency 000 Support &...
  • Page 15 Detailed Programming Description - This section provides more details on programming of the various sections mentioned above. In some cases examples are provided along with required programming. Saving the Database - You will be instructed to press the SAVE key after entering information.
  • Page 16 Program 21 Station Numbering Plan & Port Assignment - The first area of programming is to define the station numbering plan for the Hotel. This includes both administration telephone sets as well as guest telephones. This is a very simple and straight forward process.

  • Page 17: Program 04 Attendant Console Assignment

    Program 04 Attendant Console Assignment  Click System, Program 04 Console Assignment  Enter a single station number as the console or a pilot hunt group number if multiple stations are to ring when the console is called by dialing 0/9. ...
  • Page 18  Enter the station or pilot hunt group number if a group of stations are desired to ring for each trunk line. Enter information for both Day and Night modes of operation if desired.  After you are finished press the SAVE key. Program 67-69 Hunt Group Assignment - As mentioned above you may want to use hunt groups for a variety of reasons.

  • Page 19: Hunt Group Ringing Options

    Hunt Group Ringing Options Common Audible- Rings all station members within the group at the same time Linear- Always selects first available member in the order in which they are programmed. Circular- Always selects the next available member in order in which they are programmed.

  • Page 20: Program 05-01-04 Disa Answer Time Day

    Above is an example of enabling trunk 801 for DISA/Auto Attendant for both day and night operation.  Press Save when you are finished. Program 05-01-04 Disa Answer Time Day Program 05-03-05 Disa Answer Time Night These two parameters define the length of time before the automated attendant answers an incoming call for both day and night modes of operation.

  • Page 21: Program 05-08-06 Disa Transfer No Answer Recall Time

     In program 05-03-05 (Disa Answer Night Time) set the delay answer timer for 0 or 1 etc. as desired. Program 05-08-06 Disa Transfer No Answer recall Time Determines the amount of time a station will ring before going back to the automated attendant with a no answer message and given the option to dial 0 for the operator or dial another station.

  • Page 22: Program 05-08-07 Disa Transfer Time ( No Digits Dialed)

    Program 05-08-07 Disa Transfer Time ( No digits dialed) Defines the amount of time the system waits after the main greeting is played before transferring the call to the Operator group.  Click System, Program 05-08-07 and select a timer. ...

  • Page 23: Program 27 Auto Attendant Main Menu Digit Assignment

    Program 27 Auto Attendant Main Menu Digit Assignment This program defines what can be dialed at the automated attendant menu. On the left of the screen are the digits 1 through 9 plus * and #. Under first digit function is a pull down menu offering various actions for the digit dialed.

  • Page 24: Automated Attendant Single Digit Dialing

    Automated Attendant Single Digit Dialing Program 05-11-08 Disa Single Digit Dialing Disa single digit dialing allows callers to access individual stations or groups of stations (i.e. hunt groups) by dialing a single digit at the main automated attendant greeting. The value you place in program 05-11-08 serves as a pointer to Program 10 Single Digit Dialing.

  • Page 25: Program 05-07-04 Disa Recall Capability

    Program 05-07-04 Disa Recall Capability If you are using the system VMU as voice mail leave this setting at 0 for proper operation. With a setting of 0, if the dialed station number does not have a mailbox the caller will be given a generic no answer or busy message with the option of dialing another station number or the operator.

  • Page 26: Voice Messaging

    Voice Messaging IMPORTANT If this is a new system or you are adding a voice card to an existing system you must first initialize the card. Program 30 Reset / Initialize Voice Mail Parameters - Select Voice Mail, Program 30. ...
  • Page 27 Program 31 Assign Mailbox Settings In this program you will assign mailbox numbers and several other parameters related to them. Assigned Number- Enter the station/mailbox number or a virtual mailbox number. Total Units- Enter the total number of units for message storage on the mailbox. Each unit is equivalent to 30 seconds.

  • Page 28: Program 33 Voice Mail Parameters

    Program 32 Administration Password Assignment - Enter the password for the VMU installed. This password is enforced when the system console operator accesses the voice administration program. There is no password by default. Program 33 Voice Mail Parameters There are several generic system wide settings that must be programmed pertaining to voice messaging features.
  • Page 29 messages during the hold time, you may also provide an option for them to leave a message in an ACD mailbox. Mailboxes must be set as Virtual in program 21 and the mailbox MUST be set up as mailbox 1 and mailbox 2 in program 31.
  • Page 30  Program 33 Item 05 Minimum VMU Recording Time- Determines the minimum amount of time a recorded message will be considered valid. Any messages less than this value will be discarded. – Use _ for on line recording and Program 24 Voice Mail Leading Digits transfer to mailbox.
  • Page 31 Station Class Of Service Programming - The following COS options are identified and should be set accordingly. Program 46-ST-07 Call forward no answer to voice mail . When using the internal voice card set this option to VMU if the station has an assigned mailbox in the system.
  • Page 32 record calls in the system and if Admin phones are allowed to record charges, because they are not regularly checked Out and In then they will not be reset and will eventually use all available memory and prevent valid room charges from being added. Program 05-03-07 Intercom Dial Tone Settings .
  • Page 33 Call Accounting - The following areas are required for proper operation of call accounting in the system. Program 14-01 Recording Start Time . This is the grace period for the initial call before the timer and charging begins. On ISDN this parameter should not be used as ISDN calls will not start recording a time until the called party answers so will be accurately charged automatically.
  • Page 34 Program 14-02-01 SMDR Output Port . Default is the serial port on the MPU card. Program 14-02-02 Polarity Reverse Detection . NEVER enable this feature unless you have ordered your trunks to provide a polarity reversal upon answer. If this is enabled and PR is not provided by the CO, the system will not generate any call records.
  • Page 35 Define Hotel Report Format from browser Log into user programming from the main screen. Enter the station number and password (if applicable) of the operator console. Select Hotel Programming and Report Format. Enter the Hotel Name and lines per page. GDS 600 Hospitality Programming Manual Version 1.3.1...
  • Page 36 Call Costing & Least Cost Routing - The actual rates for calls are programmed in the LCR table based on the digits dialed by the guest. Program 79-ST-01 LCR Level - If you are using a single carrier set this value to 1.
  • Page 37 1. 0.04 (three increments of 6 seconds plus 2 seconds = 4 Unit Fees X 0.01) 2. 0.05 (less than a full Unit Seconds = 1 Unit Fee X 0.05) 3. 0.10 (less than a full Unit Seconds = 1 Unit Fee X 0.10) If the caller talks for 3 minutes and 20 seconds, the charges will be: 1.

  • Page 38: Print Out Sample Of Costed Call Records For Guest Room

    Print Out Sample Of Costed Call Records For Guest Room GDS 600 Hospitality Programming Manual Version 1.3.1...
  • Page 39 Automatic Wake Up - Auto wake up is a standard feature in the GDS 600 Lodging Package. Guest room telephones can follow simple voice prompts and set the wake up call themselves, or it can be set by the hotel operator from their telephone or through the web browser.

  • Page 40: Message Waiting

    Message Waiting Program 05-04-08 Single Line Message Waiting Method . If your system is equipped with 90v message waiting lamps on the guest room telephones set the option to 0. (Default) Program 05-03-07 Stutter Dial Tone A system wide setting that allows the use of Stutter dial tone to SLT phones when a message is left to the extension.

  • Page 41: Program 29-Tk-02 Enable/Disable Day & Night Acd Operation

    ACD1 (Operator Overflow) You may direct incoming calls to a group of stations. After the timer of ACD1 05-09-06 expires a first level message will be played to the caller. After ACD2 05-09-07 timer expires a second level message will be played and will repeat each time this timer expires until the ACD release timer 05-09-08 expires at which time the call will be dropped.
  • Page 42 Program 33-01-07 ACD Mailbox 2 - If you want callers to leave a message in a mailbox by dialing 2, then select “mailbox number 2.” If you do not desire to offer the option of leaving a message leave this parameter to 0 (disable). ...
  • Page 43 Intercom Single Digit Dialing -You may allow guest room extensions to dial a single digit for services within the hotel facility.  The single digit is not allowed to conflict with the same leading digit of a valid station number. ...
  • Page 44 Program 10 Intercom Single Digit Dialing- In this example the station in program 41-ST-01 is set to a 1 (Group 1). Room numbers are programmed for 1xx and 2xx respectively. Dialed digit 3 will ring hunt group 840 containing several stations in common audible.
  • Page 45 Program 27 Feature Digit Assignment - Program each leading single digit in the feature digit assignment table as shown below. Single Digit Dialing Conflict Helpful Hint : If you require single digit dialing with the same leading digit as a room station number, then you may accomplish it in the following manner.
  • Page 46 Virtual Mailbox Features - The concept of using virtual mailboxes has many applications in the GDS Series. Virtual mailboxes can be used in a variety of ways. In lodging applications you may use Disa Single Digit Dialing and offer the caller to dial 3 for reservations.
  • Page 47 Adding cards to create virtual mailboxes If you need to create additional virtual mailboxes but do not have unused ports in the system you may install virtual cards into slots.  Select Technical Program  Select Card Installation  Find an unused slot and select virtual card from the pull down menu. After doing this the additional port will become available in program 21 as described above.

  • Page 48: 000 Support & Operation

    000 Support & Operation When a guest room lifts the handset, accesses an outside line and dials 000 the system will simultaneously ring ALL telephone sets in the operator group. At the same time the call is processed to the 000 operator on a trunk line. A voice announcement will be played indicating this is an emergency call along with the room number.
  • Page 49 Programming Feature Keys - There will be a variety of feature keys you will want to assign on the Operator Console. The most important key will be the Hotel Key.  Select Extension Program 07.  Find a key with no assignment, for example 26. ...
  • Page 50 GDS 600 Hospitality Programming Manual Version 1.3.1...

  • Page 51: Dss Console Programming Layout

    DSS Console Programming  Select Extension, Program 08. You will program 22 buttons per screen for each DSS group plan.  Group 1-1 contains keys 1 through 22 for plan 1  Group 1-2 contains keys 1 through 22 for plan 1 ...

  • Page 52: Dk2 Programming Layout

    DK2 Programming Layout DK1 Display & Non Display Programming Layout DK3 Programming Layout DK1 B Programming Layout GDS 600 Hospitality Programming Manual Version 1.3.1...

  • Page 53: Attendant Console Operator Quick Reference Guide

    Attendant Console Operator Quick Reference Guide GDS 600 Hospitality Programming Manual Version 1.3.1...

  • Page 54: Attendant Console Operator Instructions

    Attendant Console Operator Instructions The following instructions are provided to the attendant console / front desk. A special “Hotel” function key has been programmed on your telephone. Hotel 1 Check In Enter Room Number, Save Enter Toll Class (0 through 9) Toll Class refers to dialing capability and restriction Hotel 2 Check Out...

  • Page 55: Hotel 8 All Extension Total

    Hotel 8 All extension total Displays the total number of meter pulses and amount outstanding by all rooms. Hotel 9 Credit Limit Set Enter Room Number #Press Save Enter credit limit Press Save Hotel * Room Status Change Enter Room Number Press Save Toggles room from clean to dirty and dirty to clean Hotel 0...
  • Page 56 Guest Room Voice Mail Users Guide  Dial 76 whenever message light is flashing o Dial 1 to play messages o Dial 2 for Automatic Wake Up Service o Dial 3 for Do Not Disturb o Dial 4 for Password Control ...

  • Page 57: Administration Voice Mail Users Guide

    Administration Voice Mail Users Guide  To access Voice Mail  Press the Personal Voicemail Key or  Dial 86 or  Press MSG lift handset or press the “Call” soft function key  “You have “x” new messages and “y” old messages. Press 1 to play your messages. ...

  • Page 58: Check In

    Attendant Console Web Browser Administration - Any attendant console may log in and perform various system related functions through the web browser. There are two major categories available as shown below. One is Hotel programming and the other is Console programming. Hotel Programming - After clicking on the Hotel Programming tab the operator can access the features as shown below.

  • Page 59: Check Out

    Check Out Enter room number Press save Charge Enquiry Enter room number Press Save GDS 600 Hospitality Programming Manual Version 1.3.1...

  • Page 60: Wake Up

    Wake Up Enter room number Enter Time Press Save Report Format Enter Hotel Name Enter lines per page Press Save GDS 600 Hospitality Programming Manual Version 1.3.1...

  • Page 61: Clean Room

    Clean Room Enter room number Press Save Clear Mail Enter Room Number Press Save GDS 600 Hospitality Programming Manual Version 1.3.1...

  • Page 62: System Speed Dial Numbers

    Console Programming - Allows the Operator to make certain changes without having to enter system programming. These programs include; System Speed Dial Numbers System Date & Time System Alarm Day/Lunch & Night Time Schedule Hunt Group Assignment for incoming ring assignments Numbering Plan GDS 600 Hospitality Programming Manual Version 1.3.1...
  • Page 63 6F, 1, LANE 16, SEC. 2, SHIH CHUAN ROAD PAN CHIAO CITY, TAIPEI, TAIWAN http://www.hybrex.com AUTO TELECOM (AUSTRALIA) PTY.LTD. Unit 7, 3 Gibbes Street, Chatswood, NSW 2067 All data and specifications are subject to change without notice. P/N: GDS 600 Hospitality Programming Manual Version 1.3.1...

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