Mercedes-Benz GLE Coupe 2023 Operator's Manual page 302

300 MBUX multimedia system
Data transfer if Mercedes me connect services
are not activated
If no Mercedes me connect services are activa-
ted, the following data is transferred:
Vehicle identification number
R
Time of the call
R
Reason for the initiation of the call
R
Confirmation of the data protection prompt
R
Country indicator of the vehicle
R
Set language for the multimedia system
R
Telephone number of the communication plat-
R
form installed in the vehicle
If a call is made for a service appointment via the
service reminder, the following data is also trans-
mitted:
Current mileage and maintenance data
R
If a call is made after automatic accident or break-
down detection using the multimedia system, the
following data is also transmitted:
Current mileage and maintenance data
R
Current vehicle location
R
If Accident and Breakdown Management is called
via the voice control system, the following data
can also be called up from the vehicle by the
Mercedes-Benz Customer Center:
Current vehicle location
R
Data processing
The data transmitted within the scope of the call
is deleted from the processing system after the
call is finished, in so far as this data is not being
used for other activated Mercedes me connect
services.
The incident-specific data is processed and stored
in the Mercedes-Benz Customer Center and, if
required to process the incident, forwarded to the
service partner authorized by the Mercedes-Benz
Customer Center. Take note of the data protection
information on the Mercedes me Internet page
https://www.mercedes.me or in the recorded
message immediately after calling the Mercedes-
Benz Customer Center.
% The recorded message is not available in
every country.
Mercedes me connect
▌Information on Mercedes me connect
Mercedes me connect consists of multiple serv-
ices.
You can use the following services via the multi-
media system and the overhead control panel, for
example:
Accident and Breakdown Management (me
R
button or situation-dependent display in the
multimedia system)
Mercedes-Benz Emergency Call System (auto-
R
matic emergency call and SOS button)
The Mercedes me connect Accident and Break-
down Management and the Mercedes-Benz emer-
gency call center are available to you around the
clock.
The me button and the SOS button can be found
on the vehicle's overhead control panel
( page 297).
/
You can also call the Mercedes-Benz Customer
Center using the multimedia system
( page 297).
/