Mercedes-Benz GLE Coupe 2023 Operator's Manual page 300

298 MBUX multimedia system
Multimedia system:
© Phone ©
4 5 5
Call Mercedes me connect.
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After confirmation, the multimedia system
sends the required vehicle data. The data
transfer is shown in the display.
Then you can select a service and be connected
to a specialist at the Mercedes-Benz Customer
Center.
▌Calling the Mercedes-Benz Customer Center
after automatic accident or breakdown detection
Requirements
The vehicle has detected an accident or break-
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down situation.
The vehicle is stationary.
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The hazard warning lights are switched on.
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This function is not available in all countries.
The vehicle can detect accident or breakdown sit-
uations under certain circumstances.
Requirements for collision detection in the con-
text of accident management:
The vehicle is equipped with an anti-theft
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alarm system (ATA) (code 551).
The vehicle is equipped with the interior pro-
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tection (code 882).
The vehicle is equipped with the Anti-Theft
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Protection Package (code P54).
The collision detection service with theft notifi-
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cation has been activated on Mercedes me
connect.
If a collision is detected when the tow-away alarm
is armed on a locked vehicle, you will receive a
notification in the multimedia system when you
switch the vehicle on.
The message informs you about the potentially
affected area of the vehicle and the strength of
the collision.
In the event an accident or breakdown is detec-
ted, the emergency guide shows safety notes in
the multimedia system display. This may take a
few seconds.
% The availability of collision detection depends
on the vehicle.
After quitting the emergency guide display on the
multimedia system, a prompt appears asking
whether you would like to get support from the
Mercedes-Benz Customer Center.
Select Call.
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After your agreement, or if the Mercedes
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me connect service "Accident and Break-
down Management" is active, the vehicle
data is transferred automatically
( page 301).
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The Mercedes-Benz Customer Center
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takes your call and organizes the break-
down and accident assistance.
You may be charged for these services.
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Depending on the severity of the accident, an
automatic emergency call can be initiated.
This has priority over all other active calls
( page 305).
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