Page 1 GX3000 series Online Manual English...
Page 2: Table Of Contents
Canon Wi-Fi Connection Assistant Screen........
Page 3 Paper Sources..............76 Loading Photo Paper / Plain Paper in Rear Tray.
Page 4 Safety Precautions..............146 Regulatory Information.
Page 5 Other device settings............211 Language selection.
Page 6 Canon IJ Status Monitor Description........
Page 7 Scanning Using Application Software (ScanGear)........328 What Is ScanGear (Scanner Driver)?.
Page 8 Connecting with Wireless Direct..........410 Problems While Printing (Scanning) from Smartphone/Tablet.
Page 9 Errors and Messages........... . 463 When Error Occurred.
Page 10: Using Online Manual
Using Online Manual Operating Environment Symbols Used in This Document Touch-enabled Device Users (Windows) Printing Online Manual Trademarks and Licenses Screenshots in This Manual...
Page 11: Symbols Used In This Document
Symbols Used in This Document Warning Instructions that, if ignored, could result in death, serious personal injury, or property damage caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or property damage caused by incorrect operation of the equipment.
Page 12: Touch-Enabled Device Users (Windows)
Touch-enabled Device Users (Windows) For touch actions, you need to replace "right-click" in this document with the action set on the operating system. For example, if the action is set to "press and hold" on your operating system, replace "right-click" with "press and hold."...
Page 13: Trademarks And Licenses
Trademarks and Licenses Trademarks Licenses...
Page 14: Trademarks
• App Store is a trademark of Apple Inc., registered in the U.S. and other countries. • Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc. • QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and in other countries.
Page 15: Licenses
Licenses Copyright (c) 2003-2015 Apple Inc. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 16 "Object" form shall mean any form resulting from mechanical transformation or translation of a Source form, including but not limited to compiled object code, generated documentation, and conversions to other media types. "Work" shall mean the work of authorship, whether in Source or Object form, made available under the License, as indicated by a copyright notice that is included in or attached to the work (an example is provided in the Appendix below).
Page 17 3. You must retain, in the Source form of any Derivative Works that You distribute, all copyright, patent, trademark, and attribution notices from the Source form of the Work, excluding those notices that do not pertain to any part of the Derivative Works; and 4.
Page 18 such warranty or additional liability. END OF TERMS AND CONDITIONS ---- Part 1: CMU/UCD copyright notice: (BSD like) ----- Copyright 1989, 1991, 1992 by Carnegie Mellon University Derivative Work - 1996, 1998-2000 Copyright 1996, 1998-2000 The Regents of the University of California All Rights Reserved Permission to use, copy, modify and distribute this software and its documentation for any purpose and without fee is hereby granted, provided that the above copyright notice appears in all copies and that both...
Page 19 ---- Part 3: Cambridge Broadband Ltd. copyright notice (BSD) ----- Portions of this code are copyright (c) 2001-2003, Cambridge Broadband Ltd. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 20 SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 5: Sparta, Inc copyright notice (BSD) ----- Copyright (c) 2003-2012, Sparta, Inc All rights reserved.
Page 21 ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Page 22 OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS;...
Page 23 OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. Copyright 2000 Computing Research Labs, New Mexico State University Copyright 2001-2015 Francesco Zappa Nardelli Permission is hereby granted, free of charge, to any person obtaining a copy of this software and...
Page 24 All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 25 We specifically permit and encourage the inclusion of this software, with or without modifications, in commercial products. We disclaim all warranties covering The FreeType Project and assume no liability related to The FreeType Project. Finally, many people asked us for a preferred form for a credit/disclaimer to use in compliance with this license.
Page 26 (in both source and object code forms) and derivative works thereof for any purpose; and to authorize others to exercise some or all of the rights granted herein, subject to the following conditions: o Redistribution of source code must retain this license file (`FTL.TXT') unaltered; any additions, deletions or changes to the original files must be clearly indicated in accompanying documentation.
Page 27 developers nor the distributors will be liable for damages, whether direct, indirect, special, incidental, or consequential, as a result of the reproduction, modification, distribution or other use of the TWAIN Toolkit. JSON for Modern C++ Copyright (c) 2013-2017 Niels Lohmann Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies...
Page 28 Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
Page 29 Permission to use, copy, modify, and/or distribute this software for any purpose with or without fee is hereby granted, provided that the above copyright notice and this permission notice appear in all copies. THE SOFTWARE IS PROVIDED "AS IS" AND THE AUTHOR DISCLAIMS ALL WARRANTIES WITH REGARD TO THIS SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS.
Page 30 * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither name of Intel Corporation nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Page 31 Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in...
Page 32 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
Page 33 * Neither the name CryptoJS nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS," AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED.
Page 34 Contributed by: Google Inc. Copyright (c) 2007-2012, Google Inc. All rights reserved. THE "BSD" LICENCE -----------------Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 35: Easy Understanding Network Connections
Easy Understanding Network Connections What is Wireless Connection Connect the printer and devices (e.g. computer/smartphone/tablet) using a wireless router. If you have a wireless router, we recommend you use one for wireless connection. • Connection methods vary depending on the wireless router type. •...
Page 36 Network Connection Settings/Setup Perform connection setup for the printer and computer/smartphone/tablet. For more on setup procedure, see the web page. Connecting with Wireless Direct Connecting with Wireless Direct Changing Network Settings See below for changing connection settings for the printer and computer/smartphone/tablet. •...
Page 37 Restrictions • Notices when printing using web service: Notice for Web Service Printing...
Page 38: Restrictions
Restrictions When connecting another device while a device (such as a computer) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. However, you can use a Wi-Fi connection and Wireless Direct at the same time.
Page 39 To prevent automatic connection to the printer in Wireless Direct mode, change the connection mode after using the printer, or set not to connect automatically in the Wi-Fi settings of the device. For details on changing the settings of your device, see the manual supplied with the device or contact its manufacturer.
Page 40: Network Connection Tips (Windows/Macos)
Network Connection Tips (Windows/macOS) Detect Same Printer Name Switching Printer's Connection to Network or Devices Setting Up IEEE802.1X/EAP (WPA/WPA2/WPA3 Enterprise)
Page 41: Detect Same Printer Name
Detect Same Printer Name When the printer is detected during setup, plural printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: •...
Page 42: Switching Printer's Connection To Network Or Devices
Switching Printer's Connection to Network or Devices Check the following items when connecting a newly added computer to the LAN environment to the printer, changing the connection method from USB to LAN, or changing the wireless LAN (Wi-Fi) connection method. Connects to Another Computer via LAN/Changes from USB to LAN Connection Switching LAN Connection Method Reconfiguration Method of Wi-Fi Connection...
Page 43: Setting Up Ieee802.1X/Eap (Wpa/Wpa2/Wpa3 Enterprise)
Setting Up IEEE802.1X/EAP (WPA/WPA2/WPA3 Enterprise) Overview If you are using a switch/access point (authenticator) with IEEE802.1X/EAP, you can connect this printer to Wi-Fi. Note • The information on this page is intended for network administrators. • Setup Flow 1. Prepare the equipment. •...
Page 44 The login name to connect to the authentication server. Important • If you select Verify Authentication Server Name, you must set the authentication server • name. • If you select Verify authentication server certificates, you must register the certificate • authority (CA) certificate in advance.
Page 45 Note • If you choose PEAP or EAP-TTLS, you do not need to do this. • 11. Set up Weak encryption restriction. Select Restrict. 12. Set up Weak certificate restriction. Select Restrict. 13. Select Enable/disable IEEE802.1X/EAP to enable IEEE802.1X/EAP Select OK and save the settings to enable IEEE802.1X/EAP. Note •...
Page 46 4. If you see a message other than the above, follow the instructions.
Page 47: Wi-Fi Connection Assistant (Windows)
Wi-Fi Connection Assistant (Windows) Wi-Fi Connection Assistant Starting Up Wi-Fi Connection Assistant Diagnosing and Repairing Network Settings Performing/Changing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function List of Models Which Does Not Support IPv6 Configuration via USB Connection Important •...
Page 48: Wi-Fi Connection Assistant
Wi-Fi Connection Assistant Wi-Fi Connection Assistant allows you to diagnose or repair the network status, and to perform printer settings on network. Use Wi-Fi Connection Assistant for: • Searching printers on network and performing initial network setup for detected printers •...
Page 49: Starting Up Wi-Fi Connection Assistant
Connection Assistant. Note • In Windows 10, select Start > (All apps > ) > Canon Utilities > Wi-Fi Connection Assistant. • In Windows 7, click Start and select All Programs, Canon Utilities, Wi-Fi Connection Assistant, and then Wi-Fi Connection Assistant.
Page 50: Diagnosing And Repairing Network Settings
Diagnosing and Repairing Network Settings Wi-Fi Connection Assistant diagnoses and repairs computer settings or connection between the computer and printer when a problem (e.g. cannot print from a printer on the network) occurs. Important • Some models do not support diagnosis and repair function. •...
Page 51: Performing/Changing Network Settings
Performing/Changing Network Settings Canon Wi-Fi Connection Assistant Screen Performing Network Settings...
Page 52: Canon Wi-Fi Connection Assistant Screen
Items on Canon Wi-Fi Connection Assistant Screen Menus on Canon Wi-Fi Connection Assistant Screen Items on Canon Wi-Fi Connection Assistant Screen Toolbar Items on Canon Wi-Fi Connection Assistant Screen The screen below appears when you start up Wi-Fi Connection Assistant and select Printer Network Setup.
Page 53 Appears after performing network setup and clicking Set to close the window. • Requires Setup • Indicates the printer is required to perform Wi-Fi setup. Performing/Changing Wi-Fi Settings • Not Set • Indicates the printer cannot be used on network, or IPv6 is disabled. Specify an IP address or enable IPv6 on Network Settings..
Page 54 Selecting a printer from the printer list displays its current status and what to do next. Menus on Canon Wi-Fi Connection Assistant Screen This section describes menus on Canon Wi-Fi Connection Assistant screen. A: Printer Settings menu Printer Settings Menu...
Page 55 D: Help menu Help Menu Items on Canon Wi-Fi Connection Assistant Screen Toolbar This section describes items on Canon Wi-Fi Connection Assistant Screen toolbar. A: Perform wired or Wi-Fi setup. Note • This item has the same function as Network Settings... in the Printer Settings menu.
Page 56: Performing Network Settings
Performing Network Settings Performing/Changing Wired LAN Connection (Ethernet Cable) Settings Performing/Changing Wi-Fi Settings Assigning Printer Information...
Page 57: Performing/Changing Wired Lan Connection (Ethernet Cable) Settings
Performing/Changing Wired LAN Connection (Ethernet Cable) Settings Follow the procedure below to perform/change wired LAN settings. Note • For some models, you can perform network setup for a USB connected printer using Wi-Fi Connection Assistant. Select USB on Switch View under the View menu to display printers for which you can perform setup.
Page 58 7. Perform/change settings. You can switch the screen between IPv4 and IPv6. Click the tab to switch the protocol. • IPv4 settings • A: Use IPv4 address Always selected. (displayed in a gray out state) B: Get IP address automatically Select this option to use an IP address automatically assigned by a DHCP server.
Page 59 A: Use IPv6 address Select when you use the printer with IPv6 environment. B: Use Stateless Address: Select when you use an IP address assigned automatically. Use a router compatible with IPv6. Note • This setting item is not available depending on the printer you are using. C: Use Manual Address: Select this option if no DHCP server functionality is available in your setup where you use the printer, or you want to use a fixed IP address.
Page 60: Performing/Changing Wi-Fi Settings
Performing/Changing Wi-Fi Settings Follow the procedure below to perform/change Wi-Fi settings. Important • Enable Easy wireless connect (Cableless setup) before performing printer setup. (Not required if you change the IP address.) For details, search for "NR049" on your printer's online manual and see the page shown.
Page 61 Select Wi-Fi and click OK. 6. Enter password and click OK. The Network Settings screen appears. 7. Perform/change settings. You can switch the screen between IPv4 and IPv6. Click the tab to switch the protocol. • IPv4/IPv6 settings • A: Network Type: Select the Wi-Fi mode.
Page 62 The network name (SSID) for Wireless Direct appears while in Wireless Direct. C: Search... The Detected Wireless Routers screen is displayed to select a wireless router to connect to. For a wireless router already connected to the computer, Available is displayed on Communication Status.
Page 63 Enter the IP address, subnet mask, and default gateway. • IPv6 settings • Note • If you select a USB connected printer on step 4, you cannot perform IPv6 settings depending • on the printer you are using. For details, see List of Models Which Does Not Support IPv6 Configuration via USB Connection.
Page 64 D: Use DHCPv6: Select when you obtain an IP address using DHCPv6. Note • This setting item is not available depending on the printer you are using. 8. Click Set.
Page 65: Assigning Printer Information
Assigning Printer Information Follow the procedure below to assign/change printer location name or device name. The names appear on Device Name: and Location: on the Canon Wi-Fi Connection Assistant screen. Note • If USB is selected from the pulldown menu on the toolbar, this setting item is not available.
Page 66: List Of Models Which Does Not Support Diagnosis And Repair Function
List of Models Which Does Not Support Diagnosis and Repair Function The following models does not support "Diagnose and Repair" function of Wi-Fi Connection Assistant. • G4000 series • PRO-500 series • PRO-1000 series • MB2100 series • MB2700 series •...
Page 67: List Of Models Which Does Not Support Ipv6 Configuration Via Usb Connection
List of Models Which Does Not Support IPv6 Configuration via USB Connection For the following models, you can perform settings only for IPv4 using Wi-Fi Connection Assistant. (You cannot perform settings for IPv6.) • iB4100 series • MG3000 series • E470 series •...
Page 68 • TR9530 series • TS3300 series • E3300 series...
Page 69: Wi-Fi Connection Assistant (Macos)
Wi-Fi Connection Assistant (macOS) Wi-Fi Connection Assistant Starting Up Wi-Fi Connection Assistant Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function Important • Available functions and settings vary depending on your printer.
Page 70: Wi-Fi Connection Assistant
Wi-Fi Connection Assistant If anything is wrong with connection, Wi-Fi Connection Assistant diagnoses the settings of the printer and those of computer on which it is installed. In addition, Wi-Fi Connection Assistant restores the status of the printer and computer. Important •...
Page 71: Starting Up Wi-Fi Connection Assistant
Starting Up Wi-Fi Connection Assistant Start up Launchpad, select Canon Utilities, and then select Wi-Fi Connection Assistant. When you start up Wi-Fi Connection Assistant, the screen below appears. Enter the password specified for your computer and select Install Helper. Wi-Fi Connection Assistant starts diagnosis and repair of network.
Page 72: Diagnosing And Repairing Network Settings
Diagnosing and Repairing Network Settings Wi-Fi Connection Assistant diagnoses and repairs computer settings or connection between the computer and printer when a problem (e.g. cannot print from a printer on the network) occurs. Important • Some models do not support diagnosis and repair function. •...
Page 73: List Of Models Which Does Not Support Diagnosis And Repair Function
List of Models Which Does Not Support Diagnosis and Repair Function The following models does not support "Diagnose and Repair" function of Wi-Fi Connection Assistant. • G4000 series • PRO-500 series • PRO-1000 series • MB2100 series • MB2700 series •...
Page 74: Handling Paper, Originals, Ink Tanks, Etc
Handling Paper, Originals, Ink Tanks, etc. Loading Paper Loading Originals Refilling Ink Tanks...
Page 75: Loading Paper
Loading Paper Paper Sources Loading Photo Paper / Plain Paper in Rear Tray Loading Plain Paper in Cassette Loading Envelopes in Rear Tray Loading Paperboard in Rear Flat Tray...
Page 76: Paper Sources
Paper Sources The printer has three paper sources for feeding paper, the rear tray, cassette, and rear flat tray. With the plain paper loaded in a cassette, you can also load paper on the rear tray or rear flat tray to make prints. Rear tray Cassette Rear Flat Tray...
Page 77 Cassette You can load A4, B5, A5, Letter-sized or Executive plain paper in the cassette. Loading Plain Paper in Cassette Rear Flat Tray The rear flat tray is located at the rear of a printer. You can load A4, B5, letter-sized paperboard in the cassette. Loading Paperboard in Rear Flat Tray Note •...
Page 78 Supported Media Types • Your model used may differ from a product series name when you gain access to this manual from • a QR code. Select a product name from the link below when you want to refer to the manual of your model.
Page 79: Loading Photo Paper / Plain Paper In Rear Tray
Loading Photo Paper / Plain Paper in Rear Tray You can load photo paper or plain paper. You can also load envelopes on the rear tray. Loading Envelopes in Rear Tray 1. Prepare paper. Align the edges of paper. If paper is curled, flatten it. Note •...
Page 80 4. Load paper stack in portrait orientation WITH THE PRINT SIDE FACING UP. After loading the paper, the paper setting confirmation screen for the rear tray appears on the LCD. Important • Always load paper in portrait orientation (C). Loading paper in landscape orientation (D) can •...
Page 81 may be shifted. Make sure that the leading edge of the paper does not rise, such as by holding the part that protrudes from the rear tray. 5. Move the right paper guide and adjust the guides to both edges of the paper stack. Do not slide the paper guides too tightly against the paper.
Page 82 6. If page size and media type on LCD match size and type of paper loaded in rear tray, select If not, select Change to change the settings in accordance with the size and type of the loaded paper. Note •...
Page 83 Note • There are various types of paper, such as paper with a special surface coating for printing photos at • optimal quality and paper suitable for documents. Each media type has specific preset settings (how ink is used and sprayed, distance from nozzles, etc.), that allow you to print to that type with optimal image quality.
Page 84: Loading Plain Paper In Cassette
Loading Plain Paper in Cassette You can load A4, B5, A5, Letter-sized or Executive plain paper in the cassette. 1. Prepare paper. Align the edges of paper. If paper is curled, flatten it. Note • Align the edges of paper neatly before loading. Loading paper without aligning the edges may •...
Page 85 Important • Always load paper in portrait orientation (D). Loading paper in landscape orientation (E) can • cause paper jams. Note • Align the paper stack with the edge of the cassette. • If the paper stack is in contact with the protrusion (F), the paper may not be fed properly.
Page 86 5. Move the front paper guide and adjust the guide to edge of the paper stack. Align paper guide with where it clicks into place. 6. Move the right paper guide and adjust the guides to edges of the paper stack. Do not slide the paper guide too tightly against the paper.
Page 87 7. Insert cassette into printer. Push the cassette into the printer until it stops. 8. Pull out a paper output tray (H).
Page 88 Note • To prevent incorrect printing, this printer has a function that detects whether the settings for the paper • loaded in the cassette matches the paper settings. Before printing, make print settings in accordance with the paper settings. When this function is enabled, an error message is displayed if these settings do not match to prevent incorrect printing.
Page 89: Loading Envelopes In Rear Tray
Loading Envelopes in Rear Tray You can load envelopes on the rear tray. The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly. Important • Do not use the following envelopes. They could jam in the printer or cause the printer to malfunction. •...
Page 90 3. Slide right paper guide (B) to open both paper guides. 4. Load envelopes in portrait orientation WITH THE PRINT SIDE FACING UP. Up to 10 envelopes can be loaded at once. Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up. After loading the envelopes, the paper setting confirmation screen for the rear tray appears on the LCD.
Page 91 Note • Do not load envelopes higher than the load limit mark (C). • 6. If page size and media type shown on LCD match size and type of envelopes loaded in rear tray, select OK. If not, select Change to change the settings in accordance with the size and type of the loaded envelopes.
Page 92 7. Pull out a paper output tray (D). Note • To prevent incorrect printing, this printer has a function that detects whether the settings for the paper • loaded on the rear tray matches the paper settings. Before printing, make print settings in accordance with the paper settings.
Page 93: Loading Paperboard In Rear Flat Tray
Loading Paperboard in Rear Flat Tray Load A4, B5, and letter-sized paperboard on the rear flat tray. Note • See • Supported Media Types for the weight of paper that can be used in the rear flat tray. 1. Prepare paper. If paper is curled, flatten it.
Page 94 Load only one sheet of paper, making sure that the front edge of the paper is still visible. Do not insert paper into the printer. Important • Always load paper in portrait orientation (D). Loading paper in landscape orientation (E) can •...
Page 95 Note • If you pushed the paper past the line on the paper support, slowly pull out the paper to the line. • 7. Pull out a paper output tray (G).
Page 96: Loading Originals
Loading Originals Loading Originals on Platen Loading Based on Use Supported Originals How to Detach / Attach the Document Cover...
Page 97: Loading Originals On Platen
Loading Originals on Platen 1. Open the document cover (A). 2. Load original WITH THE SIDE TO SCAN FACING DOWN on platen. Loading Based on Use Supported Originals Important • Be sure to observe the following when loading the original on the platen. Failure to observe the •...
Page 98 3. Close the document cover gently. Important • After loading the original on the platen, be sure to close the document cover before starting to copy or • scan.
Page 99: Loading Based On Use
Loading Based on Use Load the original in the correct position according to the function to use. If you do not load the original correctly, it may not be scanned properly. Originals Function How to Load Magazines, Newspapers, and Docu- Copying Loading the Original to Be Aligned ments...
Page 100 Loading Only One Original in Center of Platen Place the original WITH THE SIDE TO SCAN FACING DOWN, with 0.40 in. (1 cm) or more space between the edges (diagonally striped area) of the platen. Portions placed on the diagonally striped area cannot be scanned.
Page 101 Note • The Skew Correction function automatically compensates for the originals placed at an angle of up to • approximately 10 degrees. Slanted photos with a long edge of 7.1 in. (180 mm) or more cannot be corrected. • Non-rectangular or irregular shaped photos (such as cut out photos) may not be scanned properly. •...
Page 102: Supported Originals
Supported Originals Item Details Types of originals Text document, magazine, or newspaper Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.) Size (width x height) Max. 8.5 x 11.7 in. (216 x 297 mm) Note • When loading a thick original such as a book on the platen, you can load it by removing the document •...
Page 103: How To Detach / Attach The Document Cover
How to Detach / Attach the Document Cover Detaching the document cover: Hold up the document cover in portrait orientation and then tip it back. Attaching the document cover: Fit both hinges (A) of the document cover into the holder (B) and insert both hinges of the document cover vertically.
Page 105: Refilling Ink Tanks
Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips...
Page 106: Refilling Ink Tanks
Refilling Ink Tanks When remaining ink cautions or errors occur, the message will appear on the LCD to inform you of the error. In this state, the printer cannot print. Check the remaining ink level with the ink tank indicator on the front of the printer.
Page 107 Important • Do not touch tubes or other parts inside the printer. This can cause trouble with the printer. • 3. Open the tank cap (C) of the ink tank to be refilled. D: Yellow E: Magenta F: Cyan G: Black Important •...
Page 108 5. Refill the ink tank. Aligning the ink bottle's tip with the ink tank's inlet (I), slowly stand the bottle upside down, and push the bottle into the inlet. The ink tank is refilled. Support the bottle with your hand so that it does not fall. Important •...
Page 109 • Close the bottle cap of the ink bottle securely and store the ink bottle upright. • 7. Close the tank cap of the ink tank. Make sure the tank cap is completely inserted. 8. Close the scanning unit / cover. To close the scanning unit / cover, lift it up slightly and then lower it gently.
Page 110 • Ink may stain clothes or other belongings permanently. Washing may not remove ink stains. • • Do not use ink bottles and ink contained therein except to refill tanks of printers specified by Canon. • • Do not leave ink bottles in areas exposed to high temperature, such as near fire or a heater or in a •...
Page 111: Checking Ink Level
Checking Ink Level Check ink level with the ink tank indicator on the front of the printer. When ink reaches the upper limit line (A), ink is full. When ink is near the lower limit line (B), ink is running low. Refill the ink tank. Note •...
Page 112: Ink Tips
Therefore, the page yield of the initial bundled set of ink bottles is lower than that of the subsequent sets of bottles. To keep printer's performance, Canon printer performs cleaning automatically according to its condition. When the printer performs cleaning, a small amount of ink is consumed. In this case, all colors of ink may be consumed.
Page 113: If Printing Is Faint Or Uneven
If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head Aligning the Print Head Manually...
Page 114: Maintenance Procedure
Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head. This can cause trouble with the print head. •...
Page 115 • Be sure to check the remaining ink level before replacing ink in print head. • Replace Ink in Print Head If the symptom still persists, the print head may be defective. Contact Canon to request a repair. When the Print Results Are Not Even such as the Ruled Lines Are Misaligned: Align the print head.
Page 116: Printing The Nozzle Check Pattern
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. •...
Page 117: Examining The Nozzle Check Pattern
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern C or horizontal streaks in the pattern D. A: No missing lines/No horizontal streaks B: Lines are missing/Horizontal streaks are present 2.
Page 118 For A (no missing lines or no horizontal streaks) in both the pattern C and pattern D: The cleaning is not required. Select All A, confirm the message, then select OK. The screen will return to the maintenance screen. For B (lines are missing or horizontal streaks are present) in the pattern C or pattern D, or in both patterns: The cleaning is required.
Page 119: Cleaning The Print Head
Cleaning the Print Head Clean the print head if lines are missing or if horizontal streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. Important •...
Page 120 Examine the nozzle check pattern. Note • If the problem is not resolved after cleaning the print head twice, • clean the print head deeply.
Page 121: Deep Print Head Cleaning
Deep Print Head Cleaning If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary.
Page 122 Examine the nozzle check pattern. If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours.
Page 123: Aligning The Print Head
Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. •...
Page 124 When Error Occurred 7. When the completion message appears, select OK. Note • If the print results are still not satisfactory after adjusting the print head position as described above, • adjust the print head position manually. For Windows: You can also align the print head manually from a computer. Adjusting Print Head Position Manually...
Page 125: Aligning The Print Head Manually
Aligning the Print Head Manually Try aligning the print head manually after automatic print head alignment if printing results are not as expected, as when printed ruled lines are misaligned. You need to prepare: two sheets of A4 or Letter-sized plain paper Check that printer is turned on.
Page 126 9. Examine the first print head position adjustment pattern, select the number of a pattern in which stripes are least noticeable in column A, and press the OK button. Note • If all patterns look different, choose the pattern in which vertical stripes are least noticeable. •...
Page 127 Noticeable horizontal stripes 10. Repeat these steps until you have finished entering pattern numbers for columns B to N. 11. Check message and press the OK button. The second set of patterns is printed. 12. Examine the second print head position adjustment pattern, select the number of a pattern in which stripes are least noticeable in column O, and press the OK button.
Page 128: Performing Maintenance Functions From Your Computer (Macos)
Performing Maintenance Functions from Your Computer (macOS) Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position...
Page 129: Opening Remote Ui For Maintenance
Opening Remote UI for Maintenance You can perform maintenance of printer and change the settings from a Remote UI. The following is the procedure to open a Remote UI. 1. Open System Preferences, and select Printers & Scanners 2. Select your model from the printer list, and click Options & Supplies... 3.
Page 130: Cleaning The Print Heads
Cleaning the Print Heads The print head Cleaning and Deep Cleaning functions allow you to clear up clogged print head nozzles. Perform print head Cleaning if printing results are not satisfactory or if a specific color fails to print, even though there is enough ink.
Page 131 • Is there ink remaining? 3. Perform Deep Cleaning Click Yes. Print head Deep Cleaning starts. 4. Complete Deep Cleaning Next, the message for Nozzle Check pattern printing is displayed. 5. Check the results To check whether the print quality has improved, click Yes. To cancel the check process, click No. Important •...
Page 132: Adjusting Print Head Position
Adjusting Print Head Position Any error in the print head installation position can cause color and line shifts. Adjusting the print head position improves print results. Print Head Alignment - Auto 1. Select Utilities from Remote UI 2. Click Print Head Alignment - Auto A message appears.
Page 133: Cleaning
Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning) Cleaning Cassette Pads...
Page 134: Cleaning Paper Feed Rollers
Cleaning Paper Feed Rollers If a paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, perform Roller Cleaning. Cleaning will cause wear on rollers, so perform this only when necessary. You need to prepare: three sheets of A4 or Letter-sized plain paper Check that printer is turned on.
Page 135 3. While rotating the paper feed roller (A) located inside the rear tray more than two full turns, wipe it with a well wrung out damp cloth. Do not touch the roller with your fingers. Paper feeding performance may be degraded. If the problem is not resolved after cleaning, contact Canon to request a repair.
Page 136: Cleaning Inside The Printer (Bottom Plate Cleaning)
Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper.
Page 137 8. Pull out a paper output tray (A). 9. Press the OK button. The paper cleans the inside of the printer as it feeds through the printer. Check the folded parts of the ejected paper. If they are smudged with ink, perform Bottom Plate Cleaning again.
Page 138 Important • Be sure to turn off the power and unplug the power cord before cleaning the printer. •...
Page 139: Replacing The Maintenance Cartridge
Replacing the Maintenance Cartridge In case of cautions or errors concerning the maintenance cartridge, an error message will appear on the LCD to inform you of the error. Take appropriate action as prompted by the message. When Error Occurred Important •...
Page 140 Important • Do not touch tubes or other parts inside the printer. This can cause trouble with the printer. • • Do not put your hands inside the printer, as ink may adhere to your hands. • 3. Slide the maintenance cartridge until the mark on the maintenance cartridge is aligned with the mark on the printer.
Page 141 • Put the used one immediately into the plastic bag that came with the new maintenance cartridge • and seal the bag by tying the opening tightly to prevent the ink from leaking. 5. Insert a new maintenance cartridge. 6. Slide the maintenance cartridge until the mark on the maintenance cartridge is aligned with the mark on the printer.
Page 143: Checking Maintenance Cartridge Status On Lcd
Checking Maintenance Cartridge Status on LCD Check that printer is turned on. 2. Select Printer details on HOME screen. LCD and Operation Panel 3. Select M'ntenance cart info. A symbol appears in the area A if there is any information about the used space of the maintenance cartridge.
Page 144: Overview
Overview Safety Safety Precautions Regulatory Information WEEE Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers, Letters, and Symbols...
Page 145: Safety
Safety Safety Precautions Regulatory Information WEEE...
Page 146: Safety Precautions
Safety Precautions Safety Precautions • This manual contains important notices and safety precautions about your printer. • Do not use the printer in ways other than described in the accompanying manuals, as this may result in fire, electric shock or other unexpected accidents. Safety standard marks and declarations are only valid for the supported voltages and frequencies in the applicable countries or regions.
Page 147 Moving parts Keep body parts away from moving parts. Keep body parts out of the motion path. • Ink bottles Keep out of reach of children. Do not drink ink. If ink is accidentally licked or swallowed, rinse out your mouth or drink one or two glasses of water and obtain medical advice immediately.
Page 148 General Notices Choosing a Location Refer to "Specifications" in the Online manual for details on operating environment. • Do not install the printer in a location that is unstable or subject to excessive vibration. • Do not install the printer in locations that get very hot (direct sunlight, or close to a heating source), very humid or dusty locations, or outdoors.
Page 149 • Do not put the print head or ink bottles into a fire.
Page 150: Regulatory Information
20cm between the radiator and persons body (excluding extremities: hands, wrists, feet and ankles) and must not be colocated or operated with any other antenna or transmitter. Canon U.S.A., Inc. One Canon Park Melville, New York 11747...
Page 151 Interference Do not use the printer around medical equipment or other electronic devices. Signals from the printer may interfere with the correct operation of these devices.
Page 152: Weee
EEE. Your cooperation in the correct disposal of this product will contribute to the effective usage of natural resources. For more information about the recycling of this product, please contact your local city office, waste authority, approved scheme or your household waste disposal service or visit www.canon- europe.com/sustainability/approach/.
Page 153 Nutzung natürlicher Ressourcen bei. Um weitere Informationen über die Wiederverwertung dieses Produkts zu erhalten, wenden Sie sich an Ihre Stadtverwaltung, den öffentlich-rechtlichen Entsorgungsträger, eine autorisierte Stelle für die Entsorgung von Elektro- und Elektronik-Altgeräten oder Ihr örtliches Entsorgungsunternehmen oder besuchen Sie www.canon-europe.com/weee, oder www.canon-europe.com/battery. Zusatzinformationen für Deutschland: Dieses Produkt kann durch Rückgabe an den Händler unter den in der Verordnung des Elektro- und...
Page 154 Voor verdere informatie over recycling van dit product kunt u contact opnemen met uw plaatselijke gemeente, afvaldienst, officiële dienst voor klein chemisch afval of afvalstortplaats, of kunt u terecht op www.canon- europe.com/weee, of www.canon-europe.com/battery.
Page 155 Si desea más información sobre el reciclado de este producto, póngase en contacto con su municipio, el servicio o el organismo encargado de la gestión de residuos domésticos o visite www.canon-europe.com/ weee, o www.canon-europe.com/battery.
Page 156 Solo per Unione Europea e SEE (Norvegia, Islanda e Liechtenstein) Questi simboli indicano che il prodotto non può essere smaltito con i rifiuti domestici, ai sensi della Direttiva RAEE (2012/19/UE), della Direttiva sulle Batterie (2006/66/CE) e/o delle leggi nazionali che attuano tali Direttive.
Page 157 Når du foretager korrekt bortskaffelse af produktet, bidrager du til effektiv brug af naturressourcerne. Kontakt din kommune, den lokale affaldsmyndighed, det lokale affaldsanlæg, eller besøg www.canon-europe.com/weee, eller www.canon-europe.com/battery for at få flere oplysninger om genbrug af dette produkt.
Page 158 Sähkö- ja elektroniikkalaiteromun virheellinen käsittely voi vahingoittaa ympäristöä ja ihmisten terveyttä, koska laitteet saattavat sisältää ympäristölle ja terveydelle haitallisia aineita. Tuotteen asianmukainen hävittäminen säästää myös luonnonvaroja. Jos haluat lisätietoja tämän tuotteen kierrätyksestä, ota yhteys kunnan jätehuoltoviranomaisiin tai käyttämääsi jätehuoltoyhtiöön tai käy osoitteessa www.canon- europe.com/weee, tai www.canon-europe.com/battery.
Page 159 Om du vill ha mer information om var du kan lämna in den här produkten, kontakta ditt lokala kommunkontor, berörd myndighet eller företag för avfallshantering eller se www.canon-europe.com/weee, eller www.canon- europe.com/battery.
Page 160 Państwa współpraca w zakresie właściwej utylizacji tego produktu przyczyni się do efektywnego wykorzystania zasobów naturalnych. W celu uzyskania informacji o sposobie recyklingu tego produktu prosimy o kontakt z właściwym urzędem miejskim lub zakładem gospodarki komunalnej bądź zapraszamy na stronę www.canon-europe.com/weee, lub www.canon-europe.com/battery.
Page 161 Täiendava teabe saamiseks elektri- ja elektroonikaseadmetest tekkinud jäätmete ning patarei- ja akujäätmete tagastamise ja ümbertöötlemise kohta võtke ühendust kohaliku omavalitsusega, asjakohase valitsusasutusega, asjakohase tootjavastutusorganisatsiooniga või olmejäätmete käitlejaga. Lisateavet leitate ka Interneti- leheküljelt www.canon-europe.com/weee või www.canon-europe.com/battery.
Page 162 įranga. Bendradarbiaudami ir teisingai utilizuodami šiuos gaminius, jūs padėsite efektyviai naudoti gamtinius išteklius. Daugiau informacijos apie gaminio perdirbimą jums gali suteikti vietinis biuras, atliekų tvarkymo bendrovė, sertifikuoti organai ar buitinių atliekų surinkimo įmonės. Taip pat siūloma apsilankyti interneto svetainėje www.canon- europe.com/weee, arba www.canon-europe.com/battery.
Page 163 Za več informacij o ponovni uporabi tega izdelka se obrnite na lokalen mestni urad, pristojno službo za odpadke, predstavnika pooblaščenega programa za obdelavo odpadkov ali na lokalno komunalo. Lahko pa tudi obiščete našo spletno stran www.canon-europe.com/weee, ali www.canon- europe.com/battery.
Page 164 Vaša suradnja u pravilnom zbrinjavanju ovog proizvoda pridonijet će djelotvornom iskorištavanju prirodnih resursa. Dodatne informacije o recikliranju ovog proizvoda zatražite od svog lokalnog gradskog ureda, službe za zbrinjavanje otpada, odobrenog programa ili komunalne službe za uklanjanje otpada ili pak na stranicama www.canon-europe.com/weee ili www.canon-europe.com/battery.
Page 165 EEE. Vaša saradnja na ispravnom odlaganju ovog proizvoda će doprineti efikasnom korišćenju prirodnih resursa. Više informacija o tome kako možete da reciklirate ovaj proizvod potražite od lokalnih gradskih vlasti, komunalne službe, odobrenog plana reciklaže ili servisa za odlaganje kućnog otpada, ili posetite stranicu www.canon-europe.com/weee, ili www.canon-europe.com/battery.
Page 166: Handling Precautions
Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High...
Page 167: Legal Restrictions On Scanning/Copying
Legal Restrictions on Scanning/Copying Scanning, printing, copying, or modifying copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative. • Paper money • • Money orders • • Certificates of deposit •...
Page 168: Printer Handling Precautions
Printer Handling Precautions Do not place any object on the document cover! Do not place any object on the document cover. It will fall into the rear tray when the document cover is opened and cause the printer to malfunction. Also, place the printer where objects will not fall on it.
Page 169: Transporting Your Printer
Transporting Your Printer When relocating the printer for changing your living place, make sure of the following. Important • You cannot take ink out of ink tanks. • • Check if the tank cap is completely inserted. • • Prepare for transporting the printer with the print head attached. This allows the printer to automatically •...
Page 170 Important • Do not unplug the printer while the ON lamp is lit or flashing, as it may cause malfunction or • damage to the printer, making the printer unable to print. 5. Retract paper output tray. 6. Close paper support. 7.
Page 172: When Repairing, Lending, Or Disposing Of The Printer
When Repairing, Lending, or Disposing of the Printer If you have entered personal data, passwords and/or other security settings on the printer, such information may be stored in the printer. To keep your personal information safe, please be sure to reset all printer settings when sending the printer for repair, lending or transferring the printer to another person, or disposing of the printer.
Page 173: Keeping Print Quality High
Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or •...
Page 174: Main Components And Their Use
Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers, Letters, and Symbols...
Page 175: Main Components
Main Components Front View Rear View Inside View Operation Panel...
Page 176: Front View
Front View A: Paper Support Open to load paper in the rear tray. B: Rear Tray Two or more sheets of the same size and type of paper can be loaded at the same time, and fed automatically one sheet at a time. Loading Photo Paper / Plain Paper in Rear Tray Loading Envelopes in Rear Tray C: Paper Guides...
Page 177 G: Document Cover Open to load an original on the platen. H: Platen Load an original here. I: Operation Panel Use to change the settings of the printer or to operate it. Operation Panel...
Page 178: Rear View
Rear View A: USB Port Plug in the USB cable to connect the printer with a computer. B: Power Cord Connector Plug in the supplied power cord. C: Transport Unit Cover Detach when removing jammed paper. D: Transport Unit Open when removing jammed paper. E: Rear Flat Tray Load A4, B5, and letter-sized paperboard on this tray.
Page 179 G: Paper Guides Align with both sides of the paper stack. Important • Do not touch the metal casing. • • Do not plug in or unplug the USB cable while the printer is printing or scanning with the computer. This •...
Page 180: Inside View
Inside View A: Scanning Unit / Cover Scans originals. Open to refill ink tanks and to remove jammed paper. B: Tank Caps Open to refill ink tanks. C: Ink Tanks The black ink tank is on the left, and the color ink tanks (cyan, magenta, and yellow) are on the right. If any ink levels are low, refill the low tanks.
Page 181 Replacing the Maintenance Cartridge I: Print Head Holder The print head is pre-installed.
Page 182: Operation Panel
Operation Panel A: ON button Turns the power on or off. Before turning on the power, make sure that the document cover is closed. Turning the Printer On and Off B: ON lamp Lights after flashing when the power is turned on. C: QR button A QR code is displayed when you press the button while the QR button lights.
Page 183 buttons Used to select a menu or setting item. These buttons are also used for entering characters. L: Back button Returns to the previous screen. M: Wireless connect button When you hold down the button, the button lights. The printer is then put into the standby mode for easy connection in a PC and smartphone.
Page 184: Power Supply
Power Supply Checking that Power Is On Turning the Printer On and Off Unplugging the Printer...
Page 185: Checking That Power Is On
Checking that Power Is On The ON lamp is lit when the printer is turned on. Even if the LCD is off, if the ON lamp is lit, the printer is on. Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
Page 186: Turning The Printer On And Off
Turning the Printer On and Off Turning on the printer Press the ON button to turn on the printer. The ON lamp flashes and then remains lit. Checking that Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
Page 187 Important • When you • unplug the power cord after turning off the printer, be sure to confirm that the ON lamp is off. Note • You can set the printer to automatically turn off when no operations are performed or no print jobs •...
Page 188: Unplugging The Printer
Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. • Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced.
Page 189: Lcd And Operation Panel
LCD and Operation Panel The HOME screen on the LCD appears when the printer is turned on. HOME Screen Basic Operation of the Operation Panel HOME Screen A: Network Displays the current network status. The icon differs depending on the network of use or the network status. Wi-Fi is enabled and the printer is connected to the wireless router.
Page 190 B: Maintenance cartridge information A symbol appears if there is any information about the used space of the maintenance cartridge. The maintenance cartridge is almost full. Replace the maintenance cartridge as soon as possible. Checking Maintenance Cartridge Status on LCD C: Basic menu Select each item when you want to use the basic functions of a printer, maintain a printer, or change each setting.
Page 191: Entering Numbers, Letters, And Symbols
Entering Numbers, Letters, and Symbols The buttons on the operation panel allow you to enter (or change) characters, numbers, or symbols. Adjust the setting to the position, to be changed, using the button and specify it by pressing the button. After entry is completed, press the OK button for determination.
Page 192: Changing Settings
Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (macOS) Changing Settings from Operation Panel Handling Printer Configuration Using the Web Browser...
Page 193: Changing Printer Settings From Your Computer (Windows)
Changing Printer Settings from Your Computer (Windows) Changing the Print Options Managing the Printer Power Changing the Printer Operation Mode...
Page 194: Changing The Print Options
Changing the Print Options You can change the detailed printer driver settings for print data that is sent from an application software. Check this check box if part of the image data is cut off, the paper source during printing differs from the driver settings, or printing fails.
Page 195: Managing The Printer Power
Managing the Printer Power This function allows you to manage the printer power from the Canon IJ Printer Assistant Tool. Power Off The Power Off function turns off the printer. When you use this function, you will not be able to turn the printer on from the Canon IJ Printer Assistant Tool.
Page 196 Note • When the printer is turned off, the Canon IJ Status Monitor message varies depending on the Auto Power On setting. When the setting is Enable, "Printer is standing by" is displayed. When the setting is Disable,...
Page 197: Changing The Printer Operation Mode
Custom Settings in Canon IJ Printer Assistant Tool For functions related to print settings, go to Custom Settings in the Maintenance Tab. For other settings, go to Custom Settings in Canon IJ Printer Assistant Tool. Custom Settings in the Maintenance Tab 1.
Page 198 If necessary, switch between various modes of printer operation. 4. Apply the settings Click OK and when the confirmation message appears, click OK. The printer operates with the modified settings hereafter.
Page 199: Changing Printer Settings From Your Computer (Macos)
Changing Printer Settings from Your Computer (macOS) Managing the Printer Power Changing the Printer Operation Mode...
Page 200: Managing The Printer Power
Managing the Printer Power Printer power supply is operated from Remote UI. Power control settings Power control settings allow you to set Auto power off and Auto power on. Auto power off is the function wherein the printer automatically turns itself off, when data is not sent or the printer remains inactive for a certain period.
Page 201: Changing The Printer Operation Mode
Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. 1. Check whether the printer is on and select Printer settings from Remote UI 2. If necessary, complete the following settings: Print settings - Prevent paper abrasion The printer can increase the gap between the print head and the paper during high-density printing to prevent paper abrasion.
Page 202: Changing Settings From Operation Panel
Changing Settings from Operation Panel Changing Settings from Operation Panel Setting Items on Operation Panel Print settings LAN settings Other device settings Language selection Firmware update Admin pwd. settings Reset settings Feed settings Web service setup ECO settings Quiet setting System information Job management Checking the Total Number of Uses of Printer...
Page 203: Changing Settings From Operation Panel
Changing Settings from Operation Panel This section describes the procedure to change the settings, taking the steps to specify prevent abrasion as an example. Check that printer is turned on. 2. Select Settings on the HOME screen. LCD and Operation Panel 3.
Page 204: Setting Items On Operation Panel
Setting Items on Operation Panel Note • The administrator password may be required to change the settings of some setting items. • Items for Printer Other device settings Language selection Web service setup ECO settings Quiet setting Items for Paper/Printing Print settings Feed settings Items for Maintenance/Management...
Page 205: Print Settings
Print settings Select this setting item from Device settings in Settings. • Prevent paper abrasion • Use this setting only if the print surface becomes smudged. Important • Be sure to set this back to OFF after printing since it may result in lower printing speed or lower •...
Page 206: Lan Settings
LAN settings Select this setting item from Settings. Important • The administrator password may be required to change the settings. • Wi-Fi Wireless Direct To print the network settings, select Print details and select Yes. Printing Network Settings Important • The network settings printout contains important information about your network. Handle it with care. •...
Page 207 XXXXXXXXXXXXX XXXXXXXXXXXXX ("XX" represents alphanumeric characters.) • Advanced mode • Enables/disables Wi-Fi. • Wi-Fi setup • Selects the setup method for Wi-Fi connection. ◦ Easy wireless connect ◦ Select if you specify the settings of the access point information to the printer directly from a device (e.g.
Page 208 IPv4 address XXX. XXX. XXX. XXX IPv4 subnet mask XXX. XXX. XXX. XXX IPv4 default gateway XXX. XXX. XXX. XXX IPv6 link-local address XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX MAC address (Wi-Fi) XX:XX:XX:XX:XX:XX Printer name XXXXXXXXXXXXXXX Bonjour service name XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX...
Page 209 Performs IPv4 or IPv6 setting. • WSD setting • Setting items when you use WSD (one of the network protocols supported in Windows). ◦ Enable/disable WSD ◦ Selects whether WSD is enabled or disabled. Note • When this setting is enabled, the printer icon is displayed on the Network Explorer in •...
Page 210 Selecting Enable allows you to print via the network with the IPP protocol. • Wi-Fi DRX setting • Selecting Enable allows you to activate discontinuous reception when using Wi-Fi (discontinuous reception). Note • Depending on the Wi-Fi router used, discontinuous reception may not be activated even though •...
Page 211: Other Device Settings
Other device settings Select this setting item from Device settings in Settings. Important • The administrator password may be required to change the settings. • • Date/time settings • Sets the current date and time. • Date display format • Selects the date display format.
Page 212 Important • After refilling the ink to the upper limit line of the ink tank, reset the remaining ink count. • • If the remaining ink count is reset when the ink tank is not full, the remaining ink level cannot be •...
Page 213: Language Selection
Language selection Select this setting item from Device settings in Settings. Changes the language for the messages and menus on the LCD. Important • The administrator password may be required to change the settings. • Japanese / English / German / French / Italian / Spanish / Portuguese / Dutch / Danish / Norwegian / Swedish / Finnish / Russian / Ukrainian / Polish / Czech / Slovene / Hungarian / Slovak / Croatian / Romanian / Bulgarian / Turkish / Greek / Estonian / Latvian / Lithuanian / Simplified Chinese / Korean / Traditional Chinese / Indonesian / Vietnamese...
Page 214: Firmware Update
Firmware update Select this setting item from Device settings in Settings. You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen, a DNS server and a proxy server. Important • The administrator password may be required to change the settings. •...
Page 215: Admin Pwd. Settings
Admin pwd. settings The administrator password can be set or canceled. Important • The administrator password of the printer is set by default. It is set in the serial number of the printer • which consists of 9 characters (the first 4 characters are alphabet and the latter 5 characters are number) and is indicated on the seal on the device.
Page 216 9. Enter the administrator password again. The administrator password is available.
Page 217: Reset Settings
Reset settings Select this setting item from Device settings in Settings. You can set the settings back to the default. Important • The administrator password may be required to change the settings. • • Web service setup only • Sets the Web service settings back to the default. •...
Page 218: Feed Settings
Feed settings Select this setting item from Settings. Note • By registering the paper size and the media type, the message can be displayed before printing starts • when the paper size or the media type of the loaded paper differs from the paper settings. Paper Settings •...
Page 219: Web Service Setup
The following setting items are available. ◦ IJ Cloud Printing Center setup ◦ Registers/Deletes the printer to/from Canon Inkjet Cloud Printing Center and sets the history saving. ◦ Check Web service setup ◦ Make sure whether the printer is registered to Canon Inkjet Cloud Printing Center.
Page 220: Eco Settings
ECO settings This setting allows you to use automatic duplex printing as a default to save paper and to turn on/off the printer automatically to save electricity. Important • The administrator password may be required to change the settings. • Using Power Saving Function Using Duplex Printing Using Power Saving Function...
Page 221 Using Duplex Printing Follow the procedure below to use duplex printing. Check that printer is turned on. 2. Select Settings on the HOME screen. LCD and Operation Panel 3. Select ECO settings. 4. Select Two-sided print settings. 5. Specify settings as necessary. C: Select two-sided copying as a default.
Page 222: Quiet Setting
Quiet setting Enables this function on the printer if you want to reduce the operating noise, such as when printing at night. In addition, you can specify the time range to reduce the operating noise. Important • The administrator password may be required to change the settings. •...
Page 223: System Information
System information Select this setting item from Printer details. • Current version • Displays the current firmware version. • Printer name • Displays the printer name currently specified. • Serial number • Displays the printer serial number. • Printed page count •...
Page 224: Job Management
Job management Select this item from Printer details. Important • The administrator password may be required to change the settings. • • Print job history • Prints the job history of Print/Copy/Communication log. • Restrict job hist. • This is the menu for the developer.
Page 225: Checking The Total Number Of Uses Of Printer
Checking the Total Number of Uses of Printer The total number of uses of printer can be printed and checked. Check that printer is turned on. Load A4 or Letter-sized plain paper. 3. Select Printer details on HOME screen. LCD and Operation Panel 4.
Page 226: Specifications
Specifications General Specifications Interface USB port: Hi-Speed USB * Network port: Wi-Fi: IEEE802.11n / IEEE802.11g / IEEE802.11b / IEEE802.11a / IEEE802.11ac * A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1.
Page 227 Scan Specifications Scanner driver Windows: TWAIN 1.9 Specification, WIA Maximum scanning size A4/Letter, 8.5 x 11.7 in. (216 x 297 mm) Optical resolution (horizontal x 1200 x 2400 dpi * vertical) * Optical Resolution represents the maximum sampling rate based on ISO 14473.
Page 228 Mojave 10.14.6 - macOS Monterey 12 Other Supported OS iOS/iPadOS, Android, Chrome OS Some functions may not be available with the supported OS. Refer to the Canon web site for details. Information in this manual is subject to change without notice.
Page 229: Information About Paper
Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area...
Page 230: Supported Media Types
• details on page sizes and media types, access the Canon website. • Genuine Canon paper is not available in some countries or regions. Note that in the United States, • Canon paper is not sold by model number. Instead, purchase paper by name.
Page 231 • Double sided Matte Paper <MP-101D> • Paper other than genuine Canon paper • Plain Paper (including recycled paper) • • Envelopes • Paper Load Limit Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Page Sizes You can use the following page sizes.
Page 232 • Nagagata 3 • • Nagagata 4 • • Yougata 4 • • Yougata 6 • • Envelope C5 • • Envelope Monarch • • Card 2.17"x3.58" • Special sizes • Minimum size: 2.17 x 3.58 in. (55.0 x 91.0 mm) •...
Page 233: Paper Load Limit
• Page sizes and media types differ depending on the country or region where the paper is sold. For • details on page sizes and media types, access the Canon website. Paper Load Limits of Rear Tray and Cassette Genuine Canon Paper Paper for printing documents: Media Name <Model No.>...
Page 234 Paper other than Genuine Canon Paper Common Name Rear Tray Cassette Plain Paper (including recycled paper)*1 Approx. 100 sheets (Legal, Approx. 250 sheets B-Oficio, M-Oficio, Foolscap, Legal(India): 10 sheets) Envelopes 10 envelopes *1 Normal feeding at maximum capacity may not be possible with some types of paper, or under very high or low temperature or humidity.
Page 235: Unsupported Media Types
Unsupported Media Types Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction. • Folded, curled, or wrinkled paper • • Damp paper • • Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing •...
Page 236: Handling Paper
Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print •...
Page 237: Economy Mode
• Measurement conditions • ◦ Measurement images: ◦ Color printing: A4 color document ISO/IEC24712 ◦ Measurement method: ◦ Canon original ◦ Paper type: ◦ Plain paper ◦ Print driver setting: ◦ Setting to the default for plain paper (setting Quality to Economy).
Page 238: Printing
Printing Printing from Computer Printing from Smartphone/Tablet Printing Using Operation Panel Using PIXMA/MAXIFY Cloud Link Paper Settings...
Page 239: Printing From Computer
Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (macOS AirPrint) Printing Using Canon Application Software Printing from Chrome OS...
Page 240: Printing From Application Software (Windows Printer Driver)
Printing from Application Software (Windows Printer Driver) Basic Printing Setup Basic Main Controls (Basic Settings Tab) Set Media Type, Quality, etc. (Media/Quality Tab) Set the Layout of Printed Documents (Page Setup Tab) Overview of the Printer Driver Updating the Driver...
Page 241: Basic Printing Setup
Basic Printing Setup In the Basic Settings tab, you can print in various ways according to your purpose. Check that printer is turned on 2. Open printer driver's setup screen 3. Select Profile (A) Select the print settings according to your purpose in Profiles on the Basic Settings tab. If you select a print setting, Paper Size and Media Type will change automatically.
Page 242 Note • For details about the paper information to be registered to the printer driver and on the printer, see the following: Paper Settings on the Printer Driver and the Printer (Media Type) Paper Settings on the Printer Driver and the Printer (Paper Size)
Page 243: Main Controls (Basic Settings Tab)
Main Controls (Basic Settings Tab) Basic Settings Tab Description Paper Settings on the Printer Driver and the Printer (Media Type) Paper Settings on the Printer Driver and the Printer (Paper Size)
Page 244: Basic Settings Tab Description
Basic Settings Tab Description The Basic Settings tab is for registering commonly used print settings. When you select a registered setting, the printer automatically switches to the preset items. • Profiles • Settings Preview • Preview before printing • Always print with current settings •...
Page 245 You can also change a printing profile and register it under a new name. You can delete the registered printing profile. Standard These are the factory settings. If Page Size, Orientation, and Copies were set from the application software, those settings have priority.
Page 246 Preview before printing Shows what the print result will look like before you actually print the data. Check this check box to display a preview before printing. Uncheck this check box if you do not want to display a preview. Always print with current settings Prints documents with the current settings starting from the next print execution.
Page 247 Paper Source Shows the source from which paper is supplied. You may be able to switch the paper source with the printer driver. Automatically Select Based on the paper settings in the printer driver and the paper information registered on the printer, the printer automatically determines the paper source and feeds paper.
Page 248 To rotate the document 90 degrees to the left when printing, select the Rotate 90 degrees left when orientation is [Landscape] check box. Grayscale Printing This function converts the data to monochrome data when printing your document. Page Layout Selects the size of the document you want to print and the type of printing. 1 on 1 to 16 on 1 Multiple pages of document can be printed on one sheet of paper.
Page 249 Printer Media Information... Displays Printer Media Information dialog box. You can check the printer settings and apply the checked settings to the printer driver. Defaults Restores all the settings you have changed to their default values. Click this button to return all settings on the Basic Settings, Media/Quality, and Page Setup tabs to their default values (factory settings).
Page 250 Custom Paper Size dialog box This dialog box allows you to specify the size (width and height) of the custom paper. Units Select the unit for entering a user-defined paper size. Paper Size Specifies the Width and the Height of the custom paper. Measurement is shown according to the units specified in Units.
Page 251 Booklet Printing dialog box This dialog box allows you to set how to bind the document as a booklet. Printing only on one side and printing a page border, can also be set in this dialog box. The settings specified in this dialog box can be confirmed in the settings preview on the printer driver. Preview Icon Shows the settings made on the Booklet Printing dialog box.
Page 252: Paper Settings On The Printer Driver And The Printer (Media Type)
Media Type in the printer driver the printer Canon Red Label Superior <WOP111> Plain Paper Plain paper Canon Océ Office Colour Paper <SAT213> Plain Paper Plain paper High Resolution Paper <HR-101N> High Resolution Paper High-Res Paper Canon genuine papers (Photo Printing) Paper information regis- Media name <Model No.>...
Page 253 Plain Paper (including recycled paper) Plain Paper Plain paper Hammermill Premium Color Copy Cover 58 lb Thick Paper Others (216 g /m2) Mondi Canon Top Colour Zero 67 lb (250 Thick Paper Others g /m2) Envelopes Envelope Envelope Window envelope...
Page 254: Paper Settings On The Printer Driver And The Printer (Paper Size)
Paper Settings on the Printer Driver and the Printer (Paper Size) When you use this printer, selecting a paper size that matches the print purpose will help you achieve the best print results. You can use the following paper sizes on this printer. Printer Paper Size in the printer driver Paper information registered on the printer Letter 8.5"x11"...
Page 255 Nagagata 4 3.54"x8.07" Nagagata 4 Yougata 4 4.13"x9.25" Yougata 4 Yougata 6 3.86"x7.48" Yougata 6 Envelope C5 Envelope C5 Envelope Monarch 3.88"x7.5" 98.4x190.5mm Envelope Monarch Card 2.17"x3.58" 55x91mm Card 2.17"x3.58" Custom Size Others...
Page 256: Printing On Postcards
Printing on Postcards Load postcard on the printer 2. Open the printer driver setup window 3. Select commonly used settings Display the Basic Settings tab, and for Profiles, select Standard. 4. Select the paper size For Printer Paper Size, select Hagaki 100x148mm or Hagaki 2 200x148mm. Important •...
Page 257 When you perform printing, the data will be printed onto the postcard.
Page 258: Setting Up Envelope Printing
To hide the guide messages, check the Do not show this message again check box. To show the guide again, click the View Printer Status button on the Maintenance tab, and start the Canon IJ Status Monitor. Then click Envelope Printing from Display Guide Message of the Option menu to enable the setting.
Page 259: Registering A Frequently Used Printing Profile
Registering a Frequently Used Printing Profile You can register the frequently used printing profile to Profiles on the Basic Settings tab. Unnecessary printing profiles can be deleted at any time. Registering a Printing Profile 1. Open the printer driver setup window 2.
Page 260 4. Save the settings Enter a name for the print settings to register in the Name field. If necessary, click Options..., set the items, and then click OK. In the Add to Profiles dialog box, click OK to save the print settings and return to the Basic Settings tab.
Page 261: Set Media Type, Quality, Etc. (Media/Quality Tab)
Set Media Type, Quality, etc. (Media/Quality Tab) Media/Quality Tab Description Adjust Colors Specifying Color Correction Optimal Photo Printing of Image Data Adjusting Colors with the Printer Driver Printing with ICC Profiles...
Page 262: Media/Quality Tab Description
Media/Quality Tab Description The Media/Quality tab allows you to create a basic print setup in accordance with the media type. You can also adjust the print quality and color tones. • Settings Preview • Media Type • Paper Source • Quality •...
Page 263 Automatically Select Based on the paper settings in the printer driver and the paper information registered on the printer, the printer automatically determines the paper source and feeds paper. Rear Tray Paper is always supplied from the rear tray. Cassette Paper is always supplied from the cassette.
Page 264 Note • If you want to use an ICC profile to adjust colors, use the Manual Color Adjustment dialog box to set the profile. Grayscale Printing This function converts the data to monochrome data when printing your document. Check this check box to print a color document in monochrome. Preview before printing Shows what the print result will look like before you actually print the data.
Page 265 Allows you to select Driver Matching, ICM, or None to match the purpose of the print operation. Driver Matching With Canon Digital Photo Color, you can print sRGB data with color tints that most people prefer. Adjusts the colors by using an ICC profile when printing.
Page 266: Set The Layout Of Printed Documents (Page Setup Tab)
Set the Layout of Printed Documents (Page Setup Tab) Page Setup Tab Description Setting the Number of Copies and Printing Order...
Page 267: Page Setup Tab Description
Page Setup Tab Description The Page Setup tab allows you to determine how a document is to be arranged on the paper. Also, this tab allows you to set the number of copies and the order of printing. If the application which created the document has a similar function, set them with the application.
Page 268 Page Size Selects a page size. Ensure that you select the same page size as you selected within the application. If you select Custom..., the Custom Paper Size dialog box opens and allows you to specify any vertical and horizontal dimensions for the paper size. Printer Paper Size Selects the size of paper actually loaded into the printer.
Page 269 To rotate the document 90 degrees to the left when printing, select the Rotate 90 degrees left when orientation is [Landscape] check box. Rotate 180 degrees Prints the document by rotating it 180 degrees against the paper feed direction. The width of print area and the amount of extension that are configured in other application software will be reversed vertically and horizontally.
Page 270 Print Options... Opens the Print Options dialog box. Changes detailed printer driver settings for print data that is sent from applications. Stamp/Background... Opens the Stamp/Background dialog box. The Stamp function allows you to print a stamp text or a bitmap over or behind document data. It also allows you to print date, time and user name.
Page 271 Note • Depending on the environment of the printer driver you are using, this function may not be available. Print "Cut/Paste" lines in margins Specifies whether to print cut lines that serve as guidelines for pasting together the pages into a poster.
Page 272 In this case, check this function. Important • When this function is enabled, normally the paper feeding method cannot be changed from the Canon IJ Preview. Ungroup Papers Sets the display method of Media Type, Page Size, and Printer Paper Size.
Page 273 Important • Uncheck this check box under normal circumstances. Print after creating print data by page The print data is created in page units, and printing starts after the processing of one page of print data is complete. If a printed document contains unintended results such as streaks, selecting this check box may improve the results.
Page 274 Stamp Stamp printing is a function that prints a stamp over a document. Check this check box and select a title from the list to print a stamp. Define Stamp... Opens the Stamp Settings dialog box. You can check the details of a selected stamp or save a new stamp. Place stamp over text Sets how the stamp is to be printed over the document.
Page 275 • For Text registration, the characters must already be entered in Stamp Text. If necessary, change the TrueType Font, Style, Size, and Outline settings. You can select the color of the stamp by clicking Select Color..• For Bitmap, click Select File... and select the bitmap file (.bmp) to be used. If necessary, change the settings of the Size and Transparent white area.
Page 276 Note • Click Defaults to set Stamp Type to text, Stamp Text to blank, TrueType Font to Arial, Style to Regular, Size to 36 points, Outline unchecked, and Color to gray with the RGB values (192, 192, 192). Placement Tab The Placement tab allows you to set the position where the stamp is to be printed.
Page 277 Background Tab The Background tab allows you to select a bitmap file (.bmp) to be used as a background or determine how to print the selected background. Preview Window Shows the status of the bitmap set on the Background tab. File Specifies the name of the bitmap file to be used as the background.
Page 278 Delete Deletes an unnecessary background. Specify the title of an unnecessary background from the Backgrounds list, and then click this button.
Page 279: Setting The Number Of Copies And Printing Order
Setting the Number of Copies and Printing Order You can also set the number of copies on the Basic Settings tab. 1. Open the printer driver setup window 2. Specify the number of copies to be printed For Copies on the Page Setup tab, specify the number of copies to be printed. 3.
Page 280 Important • When the application software that you used to create the document has the same function, specify the settings on the printer driver. However, if the print results are not acceptable, specify the function settings on the application software. When you specify the number of copies and the printing order with both the application software and this printer driver, the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled.
Page 281: Page Layout Printing
Page Layout Printing The page layout printing function allows you to print more than one page image on a single sheet of paper. 1. Open the printer driver setup window 2. Set page layout printing Select a page layout number from 1 on 1 to 16 on 1 from the Page Layout list on the Page Setup tab. The current settings are displayed in the settings preview on the left side of the printer driver.
Page 282: Duplex Printing
Duplex Printing You can also set duplex printing in the Basic Settings tab. Performing Automatic Duplex Printing You can perform the duplex printing without having to turn over the paper. 1. Open the printer driver setup window 2. Set automatic duplex printing Select 2-sided Printing for 1-sided/2-sided/Booklet Printing on the Page Setup tab.
Page 283 (Operation stops temporarily). Do not touch the paper during this time. You can change the ink drying wait time at Custom Settings in the Canon IJ Printer Assistant Tool. • When you use the automatic duplex printing function to print a postcard, print the address side first and...
Page 284: Overview Of The Printer Driver
Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver's Setup Screen Canon IJ Status Monitor Instructions for Use (Printer Driver)
Page 285: Canon Ij Printer Driver
Canon IJ Printer Driver The Canon IJ printer driver (simply called printer driver below) is software that you install onto your computer so that it can communicate with the printer. The printer driver converts the print data created by your application software into data that your printer can understand, and sends the converted data to the printer.
Page 286: Opening Printer Driver's Setup Screen
Opening Printer Driver's Setup Screen You can display the printer driver's setup screen from your application software or by clicking the printer icon. Displaying the Printer Driver's Setup Screen from Your Application Software Perform this procedure to set up the print settings during printing. 1.
Page 287: Canon Ij Status Monitor
When Errors Occur The Canon IJ Status Monitor is automatically displayed if an error occurs (e.g., if the printer runs out of paper or if the ink is low). In such cases, take the appropriate action as described.
Page 288: Instructions For Use (Printer Driver)
Instructions for Use (Printer Driver) This printer driver is subject to the following restrictions. Keep the following points in mind when using the printer driver. Restrictions on the Printer Driver • Depending on the document type to be printed, the paper feed method specified in the printer driver may not operate correctly.
Page 289 ◦ When Page Size in Word is set to "XXX Enlarge/Reduce," the document may not print normally in certain versions of Word. If this happens, follow the procedure below. 1. Open Word's Print dialog box. 2. Open the printer driver setup window, and on the Page Setup tab, set Page Size to the same paper size that you specified in Word.
Page 290: Maintenance Tab Description
Maintenance Tab Description The Maintenance tab allows you to start the Canon IJ Printer Assistant Tool or check the status of the printer. Maintenance and Preferences Canon IJ Printer Assistant Tool is started. You can perform printer maintenance or change the settings of the printer.
Page 291 About Opens the About dialog box. The version of the printer driver, plus a copyright notice, can be checked. In addition, the language to be used can be switched. Custom Settings dialog box When you click Custom Settings, the Custom Settings dialog box is displayed. If necessary, switch between various modes of printer operation.
Page 292 Allow Google Analytics to send information To stop sending information, uncheck this check box. The check box appears only if a user with administrator privileges is logged on. If information is not provided, the check box will not appear.
Page 293: Canon Ij Status Monitor Description
Canon IJ Status Monitor Description The Canon IJ Status Monitor displays the printer status and the printing progress. The printer status is shown by the icons and messages in the status monitor. Features of the Canon IJ Status Monitor The Canon IJ Status Monitor has the following functions: Onscreen display of printer status The status monitor displays the printer status in real-time.
Page 294 (the disclosure triangle) to display a pictorial representation of the estimated usage amount in the maintenance cartridge. Option Menu If a printer message appears, select Enable Status Monitor to start the Canon IJ Status Monitor. Select Enable Status Monitor to use the following commands: Always Display Current Job Displays the Canon IJ Status Monitor whenever a document is being printed.
Page 295 This window allows you to download the route certificate, register it to the browser, and disable warning displays. Help Menu Select this menu to display Help information for the Canon IJ Status Monitor including version and copyright information. Related Topic...
Page 296: Updating The Driver
1. Start the uninstaller Select Control Panel -> Programs -> Programs and Features. From the program list, select "Canon XXX MP Drivers" (where "XXX" is your model name) and then click Uninstall. The confirmation window for uninstalling the model appears.
Page 297 2. Perform the uninstaller Click Start. When the confirmation message appears, click Yes. When all the files have been deleted, click Complete. The deletion of the Driver is complete.
Page 298: Printing From Application Software (Macos Airprint)
Printing from Application Software (macOS AirPrint) Printing Basic Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers...
Page 299: Printing
Printing This printer is compatible with the macOS standard printing system (AirPrint). You can start printing right away after connecting this printer to your Mac without installing any special software. Checking Your Environment First, check your environment. • AirPrint Operation Environment •...
Page 300 Note • Click Show Details to switch the setup window to the detailed display. 6. Check print settings Set items such as Paper Size to the appropriate size, as well as Feed from and Media Type from Media & Quality of the pop-up menu. Remove the Two-Sided check mark if you are not printing on both sides of the paper.
Page 301 Note • Use the Print dialog to set general print settings such as the layout and the print sequence. For information about print settings, refer to macOS help. 7. Click Print The printer prints according to the specified settings. Important •...
Page 302: Printing On Postcards
Printing on Postcards This section describes the procedure for printing on postcards. Load postcards in printer 2. Select paper size and paper type from the printer Register Hagaki for paper size from the printer operation panel. Also, register Ink Jet Hagaki, Hagaki K, or Hagaki for paper type, according to your purpose. When you print on the address side, register Hagaki.
Page 303: Adding Printer
Adding Printer This section describes the procedure for adding a printer to your Mac. To re-add a printer that was deleted, open System Preferences -> Printers & Scanners, click + next to the printer list, and then perform the procedure described below. If your printer is connected via USB, and you connect the USB cable to a Mac, the printer is automatically added.
Page 304: How To Open Printer Settings Screen
How to Open Printer Settings Screen The settings screen of the printer can be displayed from your application software. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software The Page Setup dialog opens.
Page 305: Displaying The Printing Status Screen
Displaying the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer • The printing status screen opens automatically. To display the printing status screen, click the printer icon displayed on the Dock.
Page 306: Deleting The Undesired Print Job
Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences, and select Printers & Scanners 2.
Page 307: Removing Printer That Is No Longer Required From List Of Printers
Removing Printer That Is No Longer Required from List of Printers The printer that is no longer in use can be removed from the list of printers. Before removing the printer, remove the cable connecting the printer and PC. You cannot remove the printer if you are not logged on as the administrator. For information about an administrative user, see Users &...
Page 308: Printing Using Canon Application Software
Printing Using Canon Application Software Easy-PhotoPrint Editor Guide...
Page 309: Printing From Smartphone/Tablet
Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS) Printing from Smartphone/Tablet (Android)
Page 310: Paper Settings
Paper Settings By registering the paper size and the media type, the message is displayed before printing starts when the paper size or the media type of the loaded paper differs from the paper settings. After loading paper • When you loading paper in the rear tray •...
Page 311 • When you insert the cassette • Paper size is detected and set automatically in the printer. Note • For more on the proper combination of paper settings you can specify by the printer driver (Windows) • or on the LCD: Paper Settings on the Printer Driver and the Printer (Media Type) Paper Settings on the Printer Driver and the Printer (Paper Size) When the paper settings for printing/copying are different from the...
Page 312 When you start printing/copying, a message is displayed. Check the message and select Next, and then choose one of the following. Print on set paper Select if you want to print/copy on the paper loaded without changing the paper settings. For example, when the paper setting for printing/copying is A5 and the paper information registered to the printer is A4, the printer starts printing/copying on the paper loaded in the rear tray or in the cassette without changing the paper size setting for printing/copying.
Page 313: Copying
Copying Reducing/Enlarging Copies Making Copies Basics Two-Sided Copying Special Copy Menu...
Page 314: Making Copies
Making Copies This section describes the basic procedure to perform standard copying. Check that printer is turned on. Load paper. 3. Select Copy on the HOME screen. LCD and Operation Panel The Copy standby screen is displayed. Load original on platen. 5.
Page 315: Setting Items For Copying
Setting Items for Copying You can change the copy settings such as magnification and intensity. Note • The setting currently specified appears in the selected state. • • Some setting items may not be able to be specified in combination with the setting of other setting •...
Page 316 • ID copy • You can copy both sides of a card sized original such as an ID card onto a single sheet of paper. Copying ID Card to Fit onto Single Page • PaperboardCopy • You can copy by loading the paperboard on the rear flat tray. Copying to Paperboard D: Others •...
Page 317: Scanning
Scanning Scanning in Windows Scanning in macOS Scanning from Operation Panel...
Page 318: Scanning In Windows
Scanning in Windows Scanning According to Item Type or Purpose (IJ Scan Utility) IJ Scan Utility Features Scanning Easily (Auto Scan) Scanning Documents and Photos Creating/Editing PDF Files Setting Passwords for PDF Files Editing Password-Protected PDF Files Scanning Using Application Software (ScanGear) Scanning Tips Positioning Originals (Scanning from Computer) Network Scan Settings...
Page 319: Scanning According To Item Type Or Purpose (Ij Scan Utility)
Scanning According to Item Type or Purpose (IJ Scan Utility) IJ Scan Utility Features Scanning Easily (Auto Scan) Scanning Documents and Photos Creating/Editing PDF Files Setting Passwords for PDF Files Editing Password-Protected PDF Files...
Page 320: Ij Scan Utility Features
IJ Scan Utility Features Use IJ Scan Utility to scan and save documents, photos, or other items at one time by simply clicking the corresponding icon. Important • Available functions, the displayed items, and available settings vary depending on your model. Multiple Scanning Modes Auto allows for one click scanning with default settings for various items.
Page 321 Note • To set the applications to integrate with, see Settings Dialog Box.
Page 322: Scanning Easily (Auto Scan)
Scanning Easily (Auto Scan) Auto Scan allows for automatic detection of the type of the item placed on the platen or ADF (Auto Document Feeder). Important • This function is not supported depending on your model. • The following types of items may not be scanned correctly. In that case, adjust the cropping frames •...
Page 323: Scanning Documents And Photos
Scanning Documents and Photos Scan items placed on the platen with settings suitable for documents or photos. Save documents in formats such as PDF and JPEG, and photos in formats such as JPEG and TIFF. 1. Place the item on the platen. Positioning Originals (Scanning from Computer) 2.
Page 324: Creating/Editing Pdf Files
Creating/Editing PDF Files You can create PDF files by scanning items placed on the platen or ADF (Auto Document Feeder). Add, delete, rearrange pages or make other edits in the created PDF files. Important • You can create or edit up to 100 pages of a PDF file at one time. •...
Page 325 6. Add pages as needed. When scanning and adding more items: Place items, and then click (Scan) on the Toolbar. When adding existing images or PDF files: Click (Add Page) on the Toolbar. After the Open dialog box appears, select the image(s) or PDF file(s) you want to add, and then click Open.
Page 326 Save in Set the folder in which to save PDF files. To change the folder, click Browse..., and then specify the destination folder. Save to a subfolder with current date Select this checkbox to create a current date folder in the folder specified in Save in and save created or edited PDF files in it.
Page 327 Detect the orientation of text original and rotate image Select this checkbox to detect the page orientation based on the text in images and automatically rotate the images to the correct orientation for creating PDF files. Important • This function is available only for images (text documents) containing languages that can be selected from Document Language in the Settings (General Settings) dialog box of IJ Scan Utility.
Page 328: Scanning Using Application Software (Scangear)
Scanning Using Application Software (ScanGear) What Is ScanGear (Scanner Driver)? Starting ScanGear (Scanner Driver) Scanning in Basic Mode ScanGear (Scanner Driver) Screens General Notes (Scanner Driver) Important • Available functions and settings vary depending on your scanner or printer.
Page 329: What Is Scangear (Scanner Driver)
What Is ScanGear (Scanner Driver)? ScanGear (scanner driver) is software required for scanning documents. Use the software to specify the output size, image corrections, and other settings. ScanGear can be started from IJ Scan Utility or applications that are compatible with the standard TWAIN interface.
Page 330 Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode, output resolution, image brightness, color tone, and other settings.
Page 331: Starting Scangear (Scanner Driver)
Starting ScanGear (Scanner Driver) Use ScanGear (scanner driver) to make image corrections and color adjustments when scanning. Start ScanGear from IJ Scan Utility or other applications. Note • If you have more than one scanner or have a network compatible model and changed the connection from USB connection to network connection, set up the network environment.
Page 332: Scanning In Basic Mode
Scanning in Basic Mode Use the Basic Mode tab to scan easily by following these simple on-screen steps. To scan multiple documents at one time from the Platen, see Scanning Multiple Documents at One Time with ScanGear (Scanner Driver). When scanning from the ADF (Auto Document Feeder), preview is not available. Important •...
Page 333 Important • Some applications do not support continuous scanning from the ADF. For details, see the application's manual. Note • To scan magazines containing many color photos, select Magazine (Color). 3. Click Preview. Preview image appears in the Preview area. Important •...
Page 334 7. Set Image corrections as needed. 8. Click Scan. Scanning starts. Note • Click (Information) to display a dialog box showing the document type and other details of the current scan settings. • How ScanGear behaves after scanning is complete can be set from Status of ScanGear dialog after scanning on the Scan tab of the Preferences dialog box.
Page 335: Scangear (Scanner Driver) Screens
ScanGear (Scanner Driver) Screens Basic Mode Tab Advanced Mode Tab Preferences Dialog Box...
Page 336: Basic Mode Tab
Basic Mode Tab Use the Basic Mode tab to scan easily by following these simple on-screen steps. This section describes the settings and functions available on the Basic Mode tab. (1) Settings and Operation Buttons (2) Toolbar (3) Preview Area Note •...
Page 337 Document (Color) ADF Duplex (only for models supporting ADF duplex scanning) Scan both sides of documents from the ADF in color. Document (Grayscale) ADF Duplex (only for models supporting ADF duplex scanning) Scan both sides of documents from the ADF in black and white. Important •...
Page 338 "OCR software" is software that converts text scanned as an image into text data that can be edited in word processors and other programs. Output Size Select an output size. Output size options vary by the item selected in Destination. Flexible Adjust the cropping frames (scan areas) freely.
Page 339 Deleting: Select the output size you want to delete in Output Size List, and then click Delete. Click Save to save the items listed in Output Size List. Important • Predefined output sizes such as A4 and 1024 x 768 pixels cannot be deleted. Note •...
Page 340 Correct gutter shadow Corrects shadows that appear between pages when scanning open booklets. Important • Be sure to see Gutter Shadow Correction for precautions and other information on using this function. Color Pattern... Adjust the image's overall color. Correct colors that have faded due to colorcast or other reasons and reproduce natural colors while previewing color changes.
Page 341 • The image returns to its original state when you preview again. (Rotate Right) Rotates the preview image 90 degrees clockwise. • The result will be reflected in the scanned image. • The image returns to its original state when you preview again. (Auto Crop) Displays and adjusts the cropping frame automatically to the size of the document displayed in the Preview area.
Page 342 When (Thumbnail) is displayed on Toolbar: Cropping frames are specified according to the document size, and thumbnails of scanned images appear. Only the images with the checkbox selected will be scanned. Note • When multiple images are previewed, different outlines indicate different selection status. •...
Page 343 Note • Create cropping frame(s) on the displayed image. In thumbnail view, one cropping frame can be • created per image. In whole image view, multiple cropping frames can be created. Adjusting Cropping Frames (ScanGear) Related Topic Scanning in Basic Mode...
Page 344: Advanced Mode Tab
Advanced Mode Tab This mode allows you to make advanced scan settings such as the color mode, output resolution, image brightness, and color tone. This section describes the settings and functions available on the Advanced Mode tab. (1) Settings and Operation Buttons (2) Toolbar (3) Preview Area Important...
Page 345 Enter Setting Name and click Add; the name appears in Favorite Settings List. When you click Save, the item appears in the Favorite Settings list and can be selected, along with the predefined items. To delete an item, select it in Favorite Settings List and click Delete. Click Save to save the settings displayed in Favorite Settings List.
Page 346 Note • Zoom rescans the document and displays high-resolution image in Preview. • (Enlarge/Reduce) on the Toolbar zooms in on the preview image quickly. However, the resolution of the displayed image will be low. Preview Performs a trial scan. Scan Starts scanning.
Page 347 In thumbnail view: In whole image view: (Thumbnail) / (Whole Image) Switches the view in the Preview area. (3) Preview Area (Clear) Deletes the preview image from the Preview area. It also resets the Toolbar and color adjustment settings. (Crop) Allows you to specify the scan area by dragging the mouse.
Page 348 (Uncheck All Frames) Available when two or more frames are displayed. Deselects the checkboxes of the images in thumbnail view. (Select All Frames) Available when two or more frames are displayed. Selects the images in thumbnail view and outlines them in blue. (Select All Cropping Frames) Available when two or more cropping frames are specified.
Page 349 Note • When multiple images are previewed, different outlines indicate different selection status. • Focus Frame (thick blue outline): The displayed settings will be applied. Selected Frame (thin blue outline): The settings will be applied to the Focus Frame and Selected Frames simultaneously.
Page 350: General Notes (Scanner Driver)
General Notes (Scanner Driver) ScanGear (scanner driver) is subject to the following restrictions. Keep these points in mind when using it. Scanner Driver Restrictions • When using the NTFS file system, the TWAIN data source may not be invoked. This is because the TWAIN module cannot be written to the winnt folder for security reasons.
Page 351 • When scanning Platen size images into Microsoft Office 2003 (Word, Excel, PowerPoint, etc.), click Custom Insert in the Insert Picture from Scanner or Camera screen. Otherwise, images may not be scanned correctly. • When scanning images into Microsoft Office 2007/Microsoft Office 2010 (Word, Excel, PowerPoint, etc.), use Microsoft Clip Organizer.
Page 352: Scanning Tips
Scanning Tips Positioning Originals (Scanning from Computer) Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen...
Page 353: Positioning Originals (Scanning From Computer)
Positioning Originals (Scanning from Computer) This section describes how to load originals on the platen or ADF (Auto Document Feeder) for scanning. If items are not placed correctly they may not be scanned correctly. Important • Be sure to observe the following when loading the original on the platen. Failure to observe the •...
Page 354 Important • For the portions in which items cannot be scan- ned, see Loading Origi- Important nals. • Large items (such as A4 size photos) that cannot be placed away from the edges/arrow (alignment mark) of the platen may be saved as PDF files. To save in a format other than PDF, scan by specifying the data format.
Page 355 2. Open document tray (A). 3. Slide the document guide (B) all the way out. Note • The location and number of document guides may vary depending on your model. 4. Load document with side to scan facing up in document tray. Insert the document until it stops.
Page 356 Note • When scanning duplex documents, place the front sides facing up. They will not be scanned correctly if placed the other way around.
Page 357: Network Scan Settings
• If the icon is not displayed in the notification area on the desktop, follow the procedure below to • start. Windows 11/Windows 10: From the Start menu, click (All apps >) Canon Utilities > IJ Network Scanner Selector EX2. Windows 8.1: Click IJ Network Scanner Selector EX2 on the Start screen.
Page 358 Search charm, then search for "IJ Network Scanner Selector EX2". Windows 7: From the Start menu, click All Programs > Canon Utilities > IJ Network Scanner Selector EX2 > IJ Network Scanner Selector EX2. The icon appears in the notification area on the desktop, and the Scan-from-PC Settings screen appears.
Page 359 • If the icon is not displayed in the notification area on the desktop, follow the procedure below to • start. Windows 11/Windows 10: From the Start menu, click (All apps >) Canon Utilities > IJ Network Scanner Selector EX2. Windows 8.1: Click IJ Network Scanner Selector EX2 on the Start screen.
Page 360 Select the MAC address of your scanner or printer. Note • When multiple scanners are connected via a network, you can select up to three scanners. 5. In the Scan-from-PC Settings screen, click OK. Note • If your scanner or printer does not appear, check the following, click OK to close the screen, then •...
Page 361: Scanning In Macos
Scanning in macOS Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Scanning Documents and Photos Scanning Tips Positioning Originals (Scanning from Computer) Important • Available functions and settings vary depending on your scanner or printer.
Page 362: Scanning According To Item Type Or Purpose (Ij Scan Utility Lite)
Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Scanning Documents and Photos Important • Available functions and settings vary depending on your scanner or printer.
Page 363: Ij Scan Utility Lite Features
IJ Scan Utility Lite Features Use IJ Scan Utility Lite to scan and save documents, photos, or other items at one time by simply clicking the corresponding icon. Important • The displayed items and available functions vary depending on your scanner or printer. Multiple Scanning Modes Auto allows for one click scanning with default settings for various items.
Page 364 Note • To set the applications to integrate with, see Settings Dialog.
Page 365: Scanning Easily (Auto Scan)
Scanning Easily (Auto Scan) Auto Scan allows for automatic detection of the type of the item placed on the platen or ADF (Auto Document Feeder). Important • This function is not supported depending on your model. • • The following types of items may not be scanned correctly. In that case, adjust the cropping frames •...
Page 366: Scanning Documents And Photos
Scanning Documents and Photos Scan items placed on the platen with settings suitable for documents or photos. Save documents in formats such as PDF and JPEG, and photos in formats such as JPEG and TIFF. 1. Place the item on the platen. Positioning Originals (Scanning from Computer) 2.
Page 367: Scanning Tips
Scanning Tips Positioning Originals (Scanning from Computer)
Page 368: Positioning Originals (Scanning From Computer)
Positioning Originals (Scanning from Computer) This section describes how to load originals on the platen or ADF (Auto Document Feeder) for scanning. If items are not placed correctly they may not be scanned correctly. Important • Be sure to observe the following when loading the original on the platen. Failure to observe the •...
Page 369 Single item: the diagonally striped area can- not be scanned. Place the item face-down on the platen, with 0.4 inch (1 cm) or more space between the edges (diagonally striped area) of the platen and the item. Portions placed on the diagonally striped area cannot be scanned. Important •...
Page 370 1. Make sure any original has been removed from platen. 2. Open document tray (A). 3. Slide the document guide (B) all the way out. Note • The location and number of document guides may vary depending on your model. 4.
Page 371 Note • When scanning duplex documents, place the front sides facing up. They will not be scanned correctly if placed the other way around. Placing Items (When Using Stand) 1. Place item on platen. 1. Open the document cover. 2. Place the item with the side to scan facing the platen, and then align it with the alignment mark.
Page 372 While scanning, hold the document cover gently with your hand to keep it closed. Important • Keep these points in mind when using the scanner in the upright position. Do not subject the scanner to vibration during operation. The correct image results may not be obtained (for example, images may blur).
Page 373: Frequently Asked Questions
Frequently Asked Questions Top 6 > Paper Sources Network Connection Setup Guide > List of Support Codes for Printer Errors > Network Communication Problems > Ink Does Not Come Out > What to Do When Paper Is Jammed Search by Category Error List of Support Codes for Printer Errors When Error Occurred...
Page 374 Printing What to Do When Paper Is Jammed Printer Does Not Print Printout (Copy) Results Are Unsatisfactory Blurry or Fuzzy Inaccurate or Bleeding Colors Lines Are Misaligned/Distorted Scan Scanning Problems (Windows) Scanner Does Not Work (Windows) ScanGear (Scanner Driver) Does Not Start (Windows) IJ Scan Utility Error Messages (Windows) ScanGear (Scanner Driver) Error Messages (Windows)
Page 375 Cannot Use Previous Applications Disable notifications for 2114 error Network Switching Printer's Connection to Network or Devices Network Key (Password) Unknown Cannot Remember Printer's Administrator Password Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings Message Appears on Computer During Setup Checking Network Information of Printer Restoring Printer's LAN Settings to Defaults USB Connection Problems...
Page 376: Network Faq
Network FAQ Here are frequently asked questions on network. Select a connection method you are using, or you want to use. Wi-Fi Wireless Direct Wi-Fi Cannot Find Printer Cannot Find Printer on Network (Windows/macOS) Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB) Searching Printer by IP Address or Host Name During Setup Detect Same Printer Name Switching Printer's Connection to Network or Devices...
Page 377 Setting Up Using Smartphone/Tablet Cannot Print (Scan) from Smartphone/Tablet Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Cannot Find Printer on Network (Windows/macOS) Wireless Direct Cannot Print or Connect Solve Network Troubles with The Printer's Diagnostic Functions...
Page 378: Network Communication Problems
Network Communication Problems Cannot Find Printer on Network (Windows/macOS) Wireless Router Problems Printer Settings/Smartphone/Tablet Troubles for Network...
Page 379: Cannot Find Printer On Network (Windows/Macos)
Cannot Find Printer on Network (Windows/macOS) Cannot Find Printer on Network Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB) Searching Printer by IP Address or Host Name During Setup...
Page 380: Cannot Find Printer On Network
Cannot Find Printer on Network In the following cases, set up the printer again. • When you buy a new computer or wireless router • • When you change the settings on your wireless router • • When the connection method (Wi-Fi / USB) of the printer is changed •...
Page 381 It may take a while for the network device to become ready for use once they are turned on. Proceed once the network device such as router is ready for use. 2. Check if printer is turned on If printer is not turned on, turn on the power. If the printer is on, turn it off and on again. Proceed once you complete checking the power status above.
Page 382 (Wi-Fi not connect) icon is displayed. (Wi-Fi not connect) icon indicates that the wireless router and the printer are not connected. Check the setting of printer. Reconsider the location of the wireless router and the printer in the next check. If Easy wireless connect button (Easy wireless connect) is on.
Page 383 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access. If you are using any programs that switch between network environments, check their settings. Some programs use a firewall by default.
Page 384: Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected Via Usb)
Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB) If you cannot proceed beyond the Printer Connection screen, check the following. Make sure USB cable is securely plugged in to printer and computer. Check1 Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer.
Page 385 1. Download the latest MP Drivers (Printer Driver). 2. Turn off printer. 3. Restart computer. After restarting, install the latest MP Drivers (Printer Driver) downloaded in step 1. Important • When installing the MP Drivers (Printer Driver), make sure you select the correct printer name. •...
Page 386: Wireless Router Problems
Wireless Router Problems Network Key (Password) Unknown Checking Wireless Router SSID/Key Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings WPS (Router Button) Connection Privacy Separator/SSID Separator/Network Separation Function...
Page 387: Network Key (Password) Unknown
Network Key (Password) Unknown Use the Wi-Fi Connection Assistant to diagnose and repair network status. Select the link below to download Wi-Fi Connection Assistant and install it. Checking Printer Connection Status Using Wi-Fi Connection Assistant See below for starting up Wi-Fi Connection Assistant •...
Page 388 Either TKIP (basic encryption) or AES (secure encryption) is selected automatically as the dynamic encryption method. For details, see If WPA/WPA2 Details Screen Appears. Note • This printer supports the following. WPA-PSK (WPA-Personal) WPA2-PSK (WPA2-Personal) WPA3-SAE (WPA3-Personal) • Some printers support IEEE802.1X/EAP (WPA/WPA2/WPA3 Enterprise). To configure •...
Page 389: Printer Cannot Be Used After Replacing Wireless Router Or Changed Router Settings
Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings When you replace a wireless router, redo the network setup for the printer according to the replaced one. Refer to Setup Guide to setup. Note • Wi-Fi Connection Assistant allows you to diagnose and repair the network status. •...
Page 390 If using WPA/WPA2/WPA3 key or a password, make sure encryption key for Check3 computer, network device, and printer matches key set for wireless router. The length or format of the Wi-Fi password and authentication method must be identical among the wireless router, the printer, and your computer.
Page 391: Printer Settings/Smartphone/Tablet Troubles For Network
Printer Settings/Smartphone/Tablet Troubles for Network Solve Network Troubles with The Printer's Diagnostic Functions Checking Network Information of Printer Checking Status Code Printing Network Settings Restoring Printer's LAN Settings to Defaults Default Network Settings Connecting with Wireless Direct...
Page 392: Solve Network Troubles With The Printer's Diagnostic Functions
Solve Network Troubles with The Printer's Diagnostic Functions • If the printer and wireless router are connected or the printer and computer are connected by • USB cable but you cannot print: Change to Offline (Windows) • In other cases than above: •...
Page 393 Check that security software's firewall is off. Check1 A message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set the security software to always allow access. Quit the security software and make sure that the printer is recognized and ready to use. If so, the cause is the firewall setting.
Page 394 Check the following items. Is printer set to obtain an IP address automatically, or is wireless router Check1 requesting manual addressing? Refer to the wireless router's manual to enable DHCP (auto-acquisition) settings on the wireless router or to set a valid IP address on the printer. When you set printer's IP address manually, correct IP address may not be Check2 set.
Page 395 In case of Wi-Fi connection, check if computer that can be accessed by Check5 wireless router is restricted. The wireless router settings may be limiting the number of devices that can be connected at the same time. Remove or relax the restrictions. To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer.
Page 396 Wireless Direct does not allow more than 5 devices to be connected. If you want to connect additional devices to the printer, unplug any devices that are not in use before adding them. The noise level is high and does not differ from the signal level due to various devices other than the printer.
Page 397 For macOS: Starting Up Wi-Fi Connection Assistant Cannot Connect to Printer through Wireless Direct Check power status of printer and other devices (e.g. computer/smartphone/ Check1 tablet). Turn on the printer or devices. If the power is already turned on, cycle the power switch. Check settings of your device (e.g.
Page 398 • Display on the LCD. • LAN settings • Print the network settings. • Printing Network Settings Check that printer is not placed too far away from device. Check6 If the distance between the printer and the device is too far, wireless communication becomes poor. Place the printer and the device close to each other.
Page 399: Checking Network Information Of Printer
Printing Network Settings For Windows, you can check the network setting information on the computer screen. Canon Wi-Fi Connection Assistant Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer, follow the instructions below.
Page 400 Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. • For Windows: • 1. Select Command Prompt from Start. 2. Type the ping command and press Enter. The ping command is as follows: ping XXX.XXX.XXX.XXX "XXX.XXX.XXX.XXX"...
Page 401 Checking Network Setting Information To check the printer's network settings information, display it using the operation panel of the printer or print it out. Display on the LCD. LAN settings Print the network settings. Printing Network Settings...
Page 402: Printing Network Settings
Printing Network Settings Use the operation panel to print the printer's current network settings. Important • The network settings printout contains important information about your network. Handle it with care. • 1. Check that printer is turned on. Load three or more sheets of A4 or Letter-sized plain paper. 3.
Page 403 Result Codes Result codes XXXXXXXX Result Code Details Result code details Solve Network Troubles with The Printer's Diagnostic Functions to check details on the diagnostic result and re- sult codes. Wireless LAN Wireless LAN Enable/Disable Infrastructure Infrastructure Enable/Disable 3-2-1 Signal Strength Signal strength 0 to 100 [%] 3-2-2...
Page 404 3-2-21 Stateless Prefix Stateless prefix length Length2 3-2-22 Stateless Address3 Stateless address 3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-23 Stateless Prefix Stateless prefix length Length3 3-2-24 Stateless Address4 Stateless address 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-25 Stateless Prefix Stateless prefix length Length4 3-2-26 Default Gateway1 Default gateway 1 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX...
Page 405 3-3-10 Subnet Mask Subnet mask XXX.XXX.XXX.XXX 3-3-11 Default Gateway Default gateway XXX.XXX.XXX.XXX 3-3-12 TCP/IPv6 TCP/IPv6 Enable/Disable 3-3-13 Link Local Address Link local address XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-3-14 Link Local Prefix Link local prefix length Length 3-3-15 IPsec IPsec setting Active/Inactive 3-3-16 Security Protocol Security method ESP/ESP &...
Page 406 5-19 Proxy Port Proxy port specification 1 to 65535 5-20 Cert. Fingerprt(SHA-1) Certificate finger- xxxxxxxx xxxxxxxx xxxxxxxx print(SHA-1) xxxxxxxx xxxxxxxx 5-21 Cert. Fin- Certificate finger- xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx gerprt(SHA-256) print(SHA-256) xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx Web Services Web Services Unsent Usage Logs Number of unsent us- 0 to 200 age logs...
Page 407: Restoring Printer's Lan Settings To Defaults
Restoring Printer's LAN Settings to Defaults Important • Initialization erases all network settings on the printer, making printing/scanning operation from a • computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, refer to Setup Guide and redo setup.
Page 408: Default Network Settings
Set printer name* XXXXXXXXXXXX Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout setting (WSD) 15 min. Enable/disable Bonjour Enable Bonjour service name Canon GX3000 series LPR protocol setting Enable RAW protocol Enable LLMNR Enable Wi-Fi DRX setting Enable 2.4GHz/5GHz Switch 2.4GHz ("XX"...
Page 409 Password YYYYYYYYYY *2 Security method WPA2-PSK (AES) Confirm connection request Displayed *1 "ab" is specified at random and "XX" represents last two digits of printer's MAC address. (The value is specified when the printer is turned on for the first time.) *2 The password is specified automatically when the printer is turned on for the first time.
Page 410: Connecting With Wireless Direct
Connecting with Wireless Direct You can connect devices (e.g. computer, smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • • Direct wireless connection (connecting devices directly without a wireless router) •...
Page 411 5. Select Connect to smartphone and press the OK button. 6. To connect with an iPhone/iPad, select iPhone/iPad. To connect with an Android device, select Android device. To connect with a non-iPhone/iPad, select Others. • iPhone/iPad • 1. Select QR code and press the OK button. 2.
Page 412 Make sure the name on the LCD is the same as that of your wireless communication device and select Yes. You can print from your smartphone or tablet by installing Canon PRINT Inkjet/SELPHY. Download it from App Store and Google Play.
Page 413 Follow the procedure below to change the identifier (SSID). ◦ To set manually ◦ 1. Select Change manually and press OK button. 2. Select Next and press OK button. 3. Change using the keyboard that appears. 4. When you have finished making changes, select OK and press OK button. ◦...
Page 414 Important • To prevent an unauthorized access, we recommend you should select the setting to display • the confirmation screen. Note • If you change the Wireless Direct setting of the printer, also change the wireless router setting of the •...
Page 415: Problems While Printing (Scanning) From Smartphone/Tablet
Problems While Printing (Scanning) from Smartphone/Tablet Cannot Print (Scan) from Smartphone/Tablet...
Page 416: Cannot Print (Scan) From Smartphone/Tablet
Cannot Print (Scan) from Smartphone/Tablet If you cannot Print (Scan) from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. Check the cause of your problem according to the connection method. Cannot Communicate with Printer via Wi-Fi Cannot Communicate with Printer while It Is in Wireless Direct Note •...
Page 417 To check the current network settings of the printer, display it using the operation panel of the printer or print it out. ◦ Display on the LCD. ◦ LAN settings ◦ Print the network settings. ◦ Printing Network Settings Note •...
Page 418 Cannot Communicate with Printer while It Is in Wireless Direct If your smartphone/tablet cannot communicate with the printer in the Wireless Direct, check the following. Check power status of printer and device (e.g. smartphone/tablet). Check1 Turn on the printer or your device. If the power is already turned on, cycle the power switch.
Page 419 If the distance between the printer and devices is too far, wireless communication becomes poor. Place the printer and devices close to each other. Check that 5 devices are already connected. Check7 Wireless Direct does not allow more than 5 devices to be connected. Note •...
Page 420: Printing Problems
Printing Problems Printer Does Not Print Printer Does Not Pick Up or Feed the Paper/"No Paper" Error Printout (Copy) Results Are Unsatisfactory Change to Offline (Windows)
Page 421: Printer Does Not Print
Printer Does Not Print Make sure printer is turned on. Check1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Note •...
Page 422 • For Windows: • Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box. Note • If multiple printers are registered to your computer, set your printer as default printer to make the one •...
Page 423 If you are trying to print a large data file, it takes a long time to start printing. If the printer does not start printing after a certain period of time, select On for Prevention of Print Data Loss on the Print Options dialog box.
Page 424: Printer Does Not Pick Up Or Feed The Paper/"No Paper" Error
Printer Does Not Pick Up or Feed the Paper/"No Paper" Error Make sure paper is loaded in the specified rear tray, cassette or rear flat tray. Check1 Loading Paper When loading paper, consider the following. Check2 • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. •...
Page 425 2. Fold one A4 sheet in half and insert it horizontally into the rear tray. Insert the paper so that your hand does not directly touch the part in the center of the rear tray when removing the foreign object. 3.
Page 426 Check9 Rear View for the positions of the transport unit. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 427: Printout (Copy) Results Are Unsatisfactory
• Printing from your computer • Check the settings using the printer driver. Basic Printing Setup • Printing from your smartphone/tablet using Canon PRINT Inkjet/SELPHY • Check the settings on Canon PRINT Inkjet/SELPHY. Print Photos from Your Smartphone Make sure appropriate print quality is selected (see list above).
Page 428 Ink Does Not Come Blurry or Fuzzy Inaccurate or Streaks Bleeding Colors Printed in Black and Lines Are Paper Is Smudged/ Ink Blots/Paper Curl White Misaligned/Distorted Printed Surface Is Scratched...
Page 429 Images Incomplete/ Lines Incomplete or Back of Paper Is Uneven Colors Cannot Complete Missing (Windows) Smudged Printing Streaked Colors Printed Barcodes The Print Position Are Not Recognized Shifts Note • Depending on the specifications of the printer you are using, some of the features described (scanner/ •...
Page 430: Ink Does Not Come Out/Blurry Or Fuzzy/Inaccurate Or Bleeding Colors/Streaks
Ink Does Not Come Out/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks Ink Does Not Come Out Blurry or Fuzzy Inaccurate or Bleeding Streaks Colors Note • If printouts are blank, black does not print, is faint, or has a blue or red tint, refer to this web page. •...
Page 431 Cleaning the Print Head • From the computer • ◦ For Windows: ◦ Clean the print head ◦ For macOS: ◦ Clean the print head If it still does not improve, go to the next step. Clean the print head again. Step3 After cleaning the print head again, print the nozzle check pattern and check the result.
Page 432 Is copy source a printed paper by printer? Check6 If you use a printout done by this printer as the original, print quality may be reduced depending on the condition of the original. Print from the printer directly, or reprint from the computer if you can reprint from it. If the ink still does not come out.
Page 433: Printed In Black And White
Printed in Black and White If the ink used by the printer is set to Black only, printouts from a computer etc. will be printed in black and white. To print in color, select Settings on HOME screen, select Device settings > Other device settings and set Force ink tank selection to All ink tanks.
Page 434: Lines Are Misaligned/Distorted
Lines Are Misaligned/Distorted Note • For the case of misaligned or distortion, refer to this web page. • Check paper and print quality settings. Check1 Printout (Copy) Results Are Unsatisfactory Perform print head alignment. Check2 If printed lines are misaligned/distorted or print results are otherwise unsatisfactory, adjust the print head position.
Page 435: Paper Is Smudged/Printed Surface Is Scratched/Ink Blots/Paper Curl
Make sure you are using the right paper for what you are printing. To print data with high color saturation such as photographs or images with dark colors, we recommend that you use Photo Paper Plus Glossy II or other Canon specialty paper.
Page 436 1. Roll up paper in opposite direction to paper curl as shown below. 2. Check that paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. •...
Page 437 Check10 This allows the printed surface to dry, preventing smudges and scratches. • For Windows: • Set the waiting time using Canon IJ Printer Assistant Tool. Changing the Printer Operation Mode • For macOS: • Set the waiting time using Remote UI.
Page 438: Images Incomplete/Cannot Complete Printing
Images Incomplete/Cannot Complete Printing If the printing of photos, images, stops in the middle of printing and cannot be printed to the end, check the following items. Select setting not to compress printing data. (Windows) Check1 If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved.
Page 439: Lines Incomplete Or Missing (Windows)
Lines Incomplete or Missing (Windows) Are you using Page Layout Printing or Binding Margin function? Check1 When the Page Layout Printing or Binding margin function is in use, thin lines may not be printed. Try thickening the lines in the document. Are you trying to print a large data file? (Windows) Check2 If you are trying to print a large data file, printing may not be performed properly due to missing print data.
Page 440: Back Of Paper Is Smudged
Back of Paper Is Smudged Check paper and print quality settings. Check1 Printout (Copy) Results Are Unsatisfactory Perform bottom plate cleaning to clean inside of printer. Check2 Cleaning Inside the Printer (Bottom Plate Cleaning) Note • During duplex printing, or too much printing, ink may stain the inside of the printer. •...
Page 441: Uneven Or Streaked Colors
Uneven or Streaked Colors Increase print quality and try printing again. Check1 Increasing the print quality using the operation panel or the printer driver may improve the print result. Perform print head alignment. Check2 Aligning the Print Head Note • For Windows, if the problem is not resolved after performing the print head alignment, perform print head •...
Page 442: Change To Offline (Windows)
Change to Offline (Windows) If the printer cannot communicate with the computer, an error message "Offline" may be displayed when printing. To bring the printer back online, try the following. 1. Check the connection (USB/Wi-Fi). For USB connection: Make sure that the USB-connected printer is recognized by the computer. For Wi-Fi connections: Make sure that icon appears on the printer's LCD.
Page 443 • For Windows 8/Windows 8.1: • From the Control Panel, select View devices and printers or Devices and Printers. Select your printer from Printers, then select See what's printing from the toolbar. Under Printer, make sure that Use Printer Offline is not selected. Confirm that the offline mode has been disabled.
Page 444: Scanning Problems (Windows)
Scanning Problems (Windows) Scanning Problems...
Page 445: Scanning Problems
Scanning Problems Scanner Does Not Work ScanGear (Scanner Driver) Does Not Start...
Page 446: Scanner Does Not Work
Scanner Does Not Work Make sure that your scanner or printer is turned on. Check 1 Check for any printererrors. Check 2 For messages, see When Error Occurred. Connect the USB cable to a different USB port on the computer. Check 3 If the USB cable is connected to a USB hub, remove it from the USB hub and Check 4...
Page 447: Scangear (Scanner Driver) Does Not Start
ScanGear (Scanner Driver) Does Not Start Make sure MP Drivers is installed. Check 1 If not installed, install MP Drivers from the Setup CD-ROM or our website. Select your scanner or printer on the application's menu. Check 2 Important • If your scanner or printer name is displayed multiple times, select the one that does not include WIA. Note •...
Page 448: Scanning Problems (Macos)
Scanning Problems (macOS) Scanning Problems...
Page 449: Scanning Problems
Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start...
Page 450: Scanner Does Not Work
Scanner Does Not Work Check that your scanner or printer is turned on. Check 1 Check for any printer errors. Check 2 For messages, see When Error Occurred. With network connection, check the connection status and reconnect as Check 3 needed.
Page 451: Scanner Driver Does Not Start
Scanner Driver Does Not Start Make sure the application software supports AirPrint. Check 1 Select your scanner or printer on the application's menu. Check 2 Note • The operation may differ depending on the application. Scan and save images with IJ Scan Utility Lite and open the files in your Check 3 application.
Page 452: Mechanical Problems
Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Switching Printer's Connection to Network or Devices Wrong Language Appears in LCD...
Page 453: Printer Does Not Turn On
Make sure power plug is securely connected to printer, and then turn on again. Check2 Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn Check3 on again. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Page 454: Printer Turns Off Unexpectedly Or Repeatedly
Printer Turns Off Unexpectedly or Repeatedly If printer is set to turn off automatically after a certain time, disable this setting. Check If you have set the printer to turn off automatically after a specified time, the power will shut off by itself once that time has elapsed.
Page 455: Usb Connection Problems
USB Connection Problems If the printer connected to the computer via USB is not recognized, check the following items. USB Connection Not Recognized The following problems may occur even though the USB connection is recognized. • Printing (scanning) is slow. •...
Page 456 Check that Enable bidirectional support is selected in Ports sheet of Check3 Printer properties dialog box. (Windows) If not, select it to enable bidirectional support. Opening Printer Driver's Setup Screen USB Connection Does Not Work Properly Check following to make sure your system environment supports Hi-Speed Check USB connection.
Page 457: Wrong Language Appears In Lcd
Wrong Language Appears in LCD Follow the instructions below to select your language. 1. Press HOME button twice. 2. Press button 3 times on HOME screen and press OK button. LCD and Operation Panel 3. Press button 1 time and press OK button. 4.
Page 458: Installation And Download Problems
Installation and Download Problems Failed to MP Drivers (Printer Driver) Installation (Windows) Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB) Updating MP Drivers (Printer Driver) in Network Environment (Windows) Disable Function to Send Usage Information of Printer...
Page 459: Failed To Mp Drivers (Printer Driver) Installation (Windows)
Select Settings > Apps. For Windows 8.1 / Windows 7: Select Control Panel > Programs and Features. 2. Check if there is "Canon XXX series Driver" or "Canon XXX series Printer Driver" you want to install in list. "XXX" is the model name.
Page 460 Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB) If you cannot proceed beyond the Printer Connection screen, check the following. Make sure USB cable is securely plugged in to printer and computer. Check1 Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer.
Page 461 1. Download the latest MP Drivers (Printer Driver). 2. Turn off printer. 3. Restart computer. After restarting, install the latest MP Drivers (Printer Driver) downloaded in step 1. Important • When installing the MP Drivers (Printer Driver), make sure you select the correct printer name. •...
Page 462: Updating Mp Drivers (Printer Driver) In Network Environment (Windows)
Download the latest MP Drivers (Printer Driver) in advance. Download the latest MP Drivers (Printer Driver) for your model on the download page of the Canon website. After the download is completed, overwrite and install the new version of the MP Drivers (Printer Driver) according to the specified installation procedure.
Page 463: Errors And Messages
Errors and Messages When Error Occurred Message Is Displayed...
Page 464: When Error Occurred
When Error Occurred If an error occurs while printing, for example, if the paper runs out or jams, a troubleshooting message is displayed automatically. For some errors, a support code (error number) is also displayed. Take the appropriate action described in the message. When a Support Code and a Message are displayed on the Computer Screen (Windows): When a Support Code and a Message are displayed on the Printer's...
Page 465 For details on how to resolve errors with Support Codes, see List of Support Codes for Printer Errors. For details on how to resolve errors without Support Codes, see Message Is Displayed.
Page 466: Message Is Displayed
Message Is Displayed This section describes some of the messages. If a message is displayed on the printer's LCD, see below. Message Is Displayed on Printer's LCD If a message is displayed on the computer, see below. Error Regarding Automatic Duplex Printing Is Displayed Error Regarding Power Cord Being Unplugged Is Displayed (Windows) Writing Error/Output Error/Communication Error (Windows) Other Error Messages (Windows)
Page 467 If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When the USB cable is securely plugged in, check the following: • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing.
Page 468 Refer to Updating the Driver to uninstall unnecessary drivers and install the latest drivers. • "Could not print Application name - File name" • Try printing again once the current job is complete.
Page 469: List Of Support Codes For Printer Errors
List of Support Codes for Printer Errors Support codes are displayed on the printer's LCD and your computer screen when errors occur. A "support code" is an error number, and is displayed along with an error message. When an error occurs, check the support code and take the appropriate action in response. Support Codes Displayed on Printer's LCD and Computer Screen •...
Page 470 • 7000 to 7ZZZ • 7500 7600 7700 7800 • A000 to ZZZZ • B506 B508 B509 C000 C001 C100 C101 Note • If no support code is displayed but the paper is not fed or output normally, see What to Do If Paper Is Not Fed/Output Normally.
Page 471: What To Do When Paper Is Jammed
What to Do When Paper Is Jammed If a paper jam occurs during printing (when the support code 1300/1303/1304/1313 is displayed), follow the procedure below. Note • If the paper is not jammed (no support code displayed) but the paper is not fed or output normally, see What to Do If Paper Is Not Fed/Output Normally.
Page 472 Removing Jammed Paper through Paper Output Slot Are there any foreign objects in the feed slot of the rear tray (C)? Check 4 What to Do If Paper Is Not Fed/Output Normally Is the jammed paper visible in the feed slot of the rear tray (C)? Check 5 Remove any paper other than the jammed paper on the rear tray, and then check if the jammed paper is visible in the feed slot of the rear tray.
Page 473 Removing Jammed Paper through Feed Slot of Cassette If the jammed paper is not visible in the paper output slot or the feed slot. Check 7 Removing Jammed Paper inside Printer Removing Jammed Paper through Feed Slot of Rear Flat Tray 1.
Page 474 Loading Paperboard in Rear Flat Tray and follow the messages displayed on the printer's LCD. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 475 Note • When reloading the paper, make sure you are using suitable paper and loading it correctly. • We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer. If the measures above do not solve the problem, a bit of paper may remain in the printer.
Page 476 If the measures above do not solve the problem, a bit of paper may remain in the printer. See Removing Jammed Paper inside Printer. Removing Jammed Paper through Feed Slot of Cassette 1. Hold jammed paper firmly with both hands and pull it out slowly. Slowly pull out the paper so as not to tear it.
Page 477: Removing Jammed Paper Inside Printer
Removing Jammed Paper inside Printer 1. Press printer's Stop button. 2. Turn off printer and unplug it. 3. Open scanning unit / cover. Important • Do not touch the clear film (A), white belt (B), or tubes (C). • If you soil or scratch this part by touching it with paper or your hand, it could damage the printer. 4.
Page 478 5. Hold jammed paper firmly with both hands. If the paper is rolled up, pull it out and grasp the edges of the paper. 6. Slowly pull out jammed paper so as not to tear it. Pull out the paper at an angle of about 45 degrees.
Page 479 7. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper. • Any paper left under the print head holder? •...
Page 480 9. Plug printer back in and turn printer back on. 10. Load paper. Loading Photo Paper / Plain Paper in Rear Tray Loading Envelopes in Rear Tray Loading Plain Paper in Cassette Note • Make sure you are using suitable paper and loading it correctly. •...
Page 481: Removing Jammed Paper From Rear Side
Removing Jammed Paper from Rear Side 1. Press printer's Stop button. 2. Turn off printer and unplug it. 3. Retract paper support and paper output tray. 4. Turn printer so that rear side of printer faces toward you. Important • When changing the orientation of the printer, do not turn the printer upside down or tilt it. The ink may leak out.
Page 482 6. Hold jammed paper firmly with both hands and pull it out slowly. If the paper is rolled up, pull it out and grasp the edges of the paper. Note • Do not touch the inner parts of the printer. If you are unable to remove the jammed paper, follow the steps below to detach the transport unit and then remove the paper.
Page 483 2. Slowly pull out jammed paper. Note • Do not touch the inner parts of the printer. 3. Make sure all jammed paper is removed. 4. If parts (A) are raised, tip them toward you. Important • If you replace the transport unit without lowering parts (A) toward you, it could damage the printer.
Page 484 5. Replace transport unit. Insert the transport unit until it reaches the back of the printer. 7. Attach transport unit cover. Insert the projections of the right side of the transport unit cover into the printer, and then push the left side of the transport unit cover until it is closed completely.
Page 485 • If the 1300 error recurs, check the feed slot of the rear tray again. If a foreign object is in the rear tray, refer to in What to Do If Paper Is Not Fed/Output Normally and take appropriate Check 1 action. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 486 Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
Page 487 1000 Cause Possible causes include the following. • There is no paper in the rear tray. • Paper is not loaded in the rear tray properly. • There are any foreign objects in the rear tray. What to Do • After loading the paper in the rear tray correctly, follow the messages displayed on the printer's LCD. •...
Page 488 1003 Cause Possible causes include the following. • There is no paper in the cassette. • Paper is not loaded in the cassette properly. What to Do After loading the paper in the cassette correctly, follow the messages displayed on the printer's LCD. Loading Plain Paper in Cassette Note •...
Page 489 1200 Cause Scanning unit / cover is open. What to Do Close the scanning unit / cover and wait for a while. Make sure to close the scanning unit / cover after refilling ink or other operations.
Page 490 What to Do Turn off the printer and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 491 1496 Cause The maintenance cartridge cannot be recognized. The maintenance cartridge may not be installed properly or may not be compatible with this printer. What to Do Remove the maintenance cartridge, and then reinstall it correctly. Refer to Replacing the Maintenance Cartridge for details on removing and installing the maintenance cartridge.
Page 492 1723 Cause The maintenance cartridge is not installed. What to Do Install the maintenance cartridge. Refer to Replacing the Maintenance Cartridge for details on installing the maintenance cartridge.
Page 493 1724 Cause The currently installed maintenance cartridge cannot be used. This printer cannot use maintenance cartridges that have been installed in other printers. What to Do Replace with a new maintenance cartridge. Replacing the Maintenance Cartridge...
Page 494 1725 Cause The maintenance cartridge cannot be recognized. The maintenance cartridge may not be installed properly or may not be compatible with this printer. What to Do Remove the maintenance cartridge, and then reinstall it correctly. Refer to Replacing the Maintenance Cartridge for details on removing and installing the maintenance cartridge.
Page 495 1726 Cause The maintenance cartridge is full. What to Do Replace the maintenance cartridge. Replacing the Maintenance Cartridge The condition of the maintenance cartridge when this error is displayed will depend on where and how the printer is used. When this message is displayed, you must replace the maintenance cartridge.
Page 496 1727 Cause The maintenance cartridge is almost full. What to Do The printer will not be able to print with a full maintenance cartridge. Press the printer's OK button to cancel the error and then prepare a new maintenance cartridge. For details on the maintenance cartridge, see Replacing the Maintenance Cartridge.
Page 497: Cassette Is Not Installed (1876)
Cassette Is Not Installed (1876) Cause Possible causes include the following. • The cassette is not installed. • The cassette is not pushed all the way into the printer. What to Do After loading the paper in the cassette and installing the cassette in the printer, and then follow the messages displayed on the printer's LCD.
Page 498 2110 Cause An incompatible print setting combination has been specified for the paper loaded in the cassette. Note • To disable notifications for this error, disable the function to detect paper setting mismatch. What to Do To specify the appropriate print settings for the paper loaded in the cassette and retry printing, follow the steps below.
Page 499 4. Check paper information (paper size and media type). The paper information is used in the print settings that you specify when you redo the printing in step After checking the paper information (paper size and media type), select OK with the printer's buttons and press the OK button.
Page 500 2. Select Replace paper with printer's buttons and press OK button. 3. Load paper specified in print settings into cassette. 4. Register paper information (paper size and media type) in printer. Select Change with the printer's buttons and press the OK button, and then register the paper information (paper size and media type) of the paper loaded in the cassette to the printer correctly.
Page 501 Print without changing paper and print settings For example, to continue printing with a mismatch between the paper loaded in the cassette and the paper information registered in the printer, follow the steps below. Important • The printed result may not be the intended color or size. 1.
Page 502 2. Select Feed settings and press OK button. 3. Select Detect paper setting mismatch and press OK button. 4. Select Disable and press OK button.
Page 503 2113 Cause The print settings specified at the start of printing are not suitable for either the paper loaded in the rear tray or the paper loaded in the cassette. Note • To disable notifications for this error, disable the function to detect paper setting mismatch. What to Do To specify the appropriate print settings for the paper loaded in the printer and retry printing, follow the steps below.
Page 504 • When using paper from the cassette: • 4. Check paper information (paper size and media type). The paper information is used in the print settings that you specify when you redo the printing in step • When using paper from the rear tray: •...
Page 505 • When using paper from the cassette: • After checking the paper information (paper size and media type), select OK with the printer's buttons and press the OK button. 5. Redo printing. Note • For the proper combination of paper size and media type, see below. •...
Page 506 3. Load paper specified in print settings into rear tray / cassette. • When changing the paper in the rear tray: • • When changing the paper in the cassette: • 4. Register paper information (paper size and media type) in printer.
Page 507 • When the paper in the rear tray is changed: • Select Change with the printer's buttons and press the OK button, and then register the paper information (paper size and media type) of the paper loaded in the rear tray to the printer correctly.
Page 508 Disable notifications for 2113 error To disable the function to detect paper setting mismatch, follow the steps below. 1. Use printer's buttons to scroll printer's HOME screen and select Settings, and press OK button. 2. Select Feed settings and press OK button. 3.
Page 509 4. Select Disable and press OK button.
Page 510 2114 Cause An incompatible print setting combination has been specified for the paper loaded in the rear tray. Note • To disable notifications for this error, disable the function to detect paper setting mismatch. What to Do To specify the appropriate print settings for the paper loaded in the rear tray and retry printing, follow the steps below.
Page 511 4. Check paper information (paper size and media type). The paper information is used in the print settings that you specify when you redo the printing in step After checking the paper information (paper size and media type), select OK with the printer's buttons and press the OK button.
Page 512 1. Check print settings, and press printer's OK button. 2. Select Replace paper with printer's buttons and press OK button. 3. Load paper specified in print settings into rear tray. 4. Register paper information (paper size and media type) in printer. Select Change with the printer's buttons and press the OK button, and then register the paper information (paper size and media type) of the paper loaded in the rear tray to the printer correctly.
Page 513 Print without changing paper and print settings For example, to continue printing with a mismatch between the paper loaded in the rear tray and the paper information registered in the printer, follow the steps below. Important • The printed result may not be the intended color or size. 1.
Page 514 2. Select Feed settings and press OK button. 3. Select Detect paper setting mismatch and press OK button. 4. Select Disable and press OK button.
Page 515 An internal part will need replacing soon. What to Do Press the printer's OK button to cancel the error. You cannot replace the internal parts of the printer yourself. Contact your nearest Canon service center to request a repair as soon as possible. Important •...
Page 516 3252 Cause The maintenance cartridge is almost full. What to Do The printer will not be able to print with a full maintenance cartridge. Press the printer's OK button to clear the error message.
Page 517 4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Change the print settings specified when printing and retry printing.
Page 518 If you soil or scratch this part by touching it with paper or your hand, it could damage the printer. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important •...
Page 519 2. Wait about 10 minutes and then plug in printer again and turn it back on. 3. Perform Replace Ink in Print Head. Replace Ink in Print Head If the error recurs after taking the above actions, contact your nearest Canon service center to request a repair. Important •...
Page 520 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.

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