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ETREL INCH FAMILY ETREL INCH FAMILY ETREL INCH FAMILY TROUBLESHOOTING FOR TROUBLESHOOTING FOR TROUBLESHOOTING FOR USERS USERS DOCUMENT VERSION: 1. DOCUMENT VERSION: 1.1...
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Etrel INCH family | Troubleshooting for Users ABOUT TROUBLESHOOTING DOCUMENT Before trying to maintain or troubleshoot the charging station you should carefully read the instructions below to become familiar with the charger, its elements and to prevent any injuries to the charging station and yourself during the troubleshooting process.
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Etrel INCH family | Troubleshooting for Users Figure 2: Maintenance doors with lock and keys TECHNICAL INFORMATION STICKER You can locate the technical information sticker on the inner side of the maintenance doors. It holds the basic charging station information, model type and serial number. When support is contacted it is important that you know the charging station model type so the support can quickly help you with your problems.
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Etrel INCH family | Troubleshooting for Users CONNECTION TO WEB INTERFACE Users can connect to the charging station web interface using the charging station IP address. Default IP address can be found on the information sticker on the inner part of the maintenance doors. IP of the charging station can be manually changed.
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Etrel INCH family | Troubleshooting for Users Figure 6: Ping the charging station IP address If the ping is not successful you computer might be in different network segment and you can change the segment in network settings to the one of the charging station.
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Etrel INCH family | Troubleshooting for Users Steady glowing Charging green light station is ready to be used. No lights If charging Check that the station is not cables are responding connected to the after it is charging station powered up,...
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Etrel INCH family | Troubleshooting for Users sleep mode. wake up when the support. either LCD is touched, EV is connected or RFID is used, something might be wrong with the charging station. Charging LCD screen is Try resetting the charging...
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Etrel INCH family | Troubleshooting for Users initiation. message when all charging conditions are displayed on not met. Some EVs for example LCD. need all doors shut before the charging can begin. You should check the EV documentation if there are any specific condition that you haven't taken into account.
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Etrel INCH family | Troubleshooting for Users RESETING THE CHARGING STATION Charging station can be either soft or hard reset. This can be done by opening the side maintenance doors either with key or hex screwdriver depending on the maintenance door type and pressing the button inside the maintenance opening.
Etrel INCH family | Troubleshooting for Users done the protected device can be dangerous to users and potential malfunction can be life-threatening. The test button on the RCD unit allows user to verify the correct operation of the device by passing a small current through the RCD unit.
Etrel INCH family | Troubleshooting for Users Basic model of the Etrel Inch charging station comes without the fan. Fan unit can be installed later if it is determined that is needed to improve the charging station operation. COMMUNICATION MODULE Basic model of the charging station comes with the ethernet modul for the communication.
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