Polaris RIDE COMMAND+ User Manual
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Polaris RIDE COMMAND+ User Manual

Polaris RIDE COMMAND+ User Manual

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USER'S
GUIDE
RIDE COMMAND+

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Summary of Contents for Polaris RIDE COMMAND+

  • Page 1 USER’S GUIDE RIDE COMMAND+...
  • Page 2 For more information go to www.P65Warnings.ca.gov/passenger-vehicle. For videos and more information about a safe riding experience with your Polaris vehicle, scan this QR Code® with your smartphone or visit: www.polaris.com/en-us/ safety/...
  • Page 3 User Guide...
  • Page 4 Unless noted, trademarks are the property of Polaris, Inc. RIDE COMMAND® is a registered trademark of Polaris, Inc. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. QR Code® is a registered trademark of DENSO WAVE INCORPORATED.
  • Page 5 WELCOME Thank you for purchasing a POLARIS vehicle, and welcome to our world-wide family of POLARIS enthusiasts. Be sure to visit us online at www.polaris.com for the latest news, new product introductions, upcoming events, career opportunities and more. Here at POLARIS we proudly produce an exciting line of utility and recreational products.
  • Page 6 SAFETY SYMBOLS AND SIGNAL WORDS The following signal words and symbols appear throughout this manual and on your vehicle. Your safety is involved when these words and symbols are used. Become familiar with their meanings before reading the manual. DANGER DANGER indicates a hazardous situation which, if not avoided, WILL result in death or serious injury.

  • Page 7: Table Of Contents

    TABLE OF CONTENTS Introduction ....6 Getting Started ....9 Activating RIDE COMMAND+ .

  • Page 8: Introduction

    INTRODUCTION OVERVIEW Thank you for joining RIDE COMMAND+, and welcome to the Polaris App. This technology gives you access to your vehicle’s custom information along with a variety of features via the Polaris app and in-vehicle display (if equipped). RIDE COMMAND+ comes standard on select 2023 models, or is available with the purchase of an accessory Plug-In.
  • Page 9 2. Create or log in to an existing Polaris account. 3. From the Polaris mobile app home screen, select Add Vehicle. 4. Hold your mobile device to the Polaris logo on the front of the vehicle to add the vehicle to your Garage.
  • Page 10 INTRODUCTION DEVICE OPERATING REQUIREMENTS Mobile device functionality is dependent on the capabilities of your device. NOTICE Some mobile devices or operating systems will not work as shown in this manual.

  • Page 11: Getting Started

    GETTING STARTED GETTING STARTED The following sections will guide you through setting up the Polaris App with your vehicle and the RIDE COMMAND+ Plug-In device. Before utilizing RIDE COMMAND+ vehicle features, your vehicle must be added to your Garage, and RIDE COMMAND+ must be activated.
  • Page 12 Before riding with RIDE COMMAND+, do the following: • Read this and the RIDE COMMAND User’s Guide in their entirety. • Download the Polaris App from the Apple® App Store® or Google Play® store and log in or create your personalized account.
  • Page 13 GETTING STARTED ADD A VEHICLE TO THE GARAGE If you have not added your vehicle to the Polaris App, you’ll need to create a free Polaris account (or log in to an existing account) and add your vehicle to your Garage before starting the RIDE COMMAND+ activation process.

  • Page 14: Activating Ride Command

    • If your vehicle is electric, it must be unplugged from the charger. • For gas powered vehicles, it may take up to 2 minutes for the Polaris App to confirm the vehicle is off. If RIDE COMMAND+ activation does not succeed, confirm the steps in the “Before Activating RIDE COMMAND+”...

  • Page 15: Ride Command+ Features

    RIDE COMMAND+ FEATURES VEHICLE HEALTH Before you head out or after you’re done with your ride, log in to the Polaris App and remotely check on your vehicle. For a confident start and finish to the day, monitor the fuel or charge level of your vehicle, battery condition, oil change status, and more.

  • Page 16: Issue Diagnostics

    The Diagnostic Code page can be found through the Garage and from the Polaris App home page or Vehicle Health page. The Diagnostic Code page can only be accessed...
  • Page 17 HOW IT WORKS Live Vehicle Location is available via the Polaris App or RIDE COMMAND+ website when the vehicle is powered on and running. Your vehicle stores and reports its last known location where the vehicle was last powered off, and will push location information to your device once every 24 hours.

  • Page 18: Ride Command+ Owner Controls

    Owner Controls enable the user to update their privacy settings and manage ownership of vehicles. 1. Open the Garage. 2. Tap on Owner Controls. 3. Tap Log In to enter Polaris account credentials. 4. Once logged into your Polaris account, you can easily log in next time by tapping...

  • Page 19: Ride Command+ Plug-In

    Plug-In has been connected and powered up, and the vehicle is powered on. The LEDs can be found at the front of the Plug-In unit. There will be periodic Over-the-Air updates to the Plug-In and you will be notified once the update is complete via the Polaris App and e-mail.
  • Page 20 RIDE COMMAND+ PLUG-IN GPS LIGHT — FAR LEFT LED Light Off Plug-In is not currently active Blinking Blue or Plug-In is trying to connect to GPS, but has a poor GPS Green connection Solid Blue Plug-In is connected to GPS CELLULAR LIGHT —...

  • Page 21: Ride Command+ Troubleshooting

    POSSIBLE ACTION TO RESOLVE SYMPTOM REASON STATUS ISSUE GPS LED: blinking connection blue Polaris App is poor Cellular Retry Activation. Move the displays the LED: N/A vehicle and mobile device to message GPS LED: an open area location with “Activation error.

  • Page 22: Vehicle Health

    RIDE COMMAND+ TROUBLESHOOTING SYMPTOM POSSIBLE ACTION TO RESOLVE STATUS REASON ISSUE GPS LED: Cellular Move to a location with better LED: cellular coverage to resume blinking data flow. blue or green GPS LED: Move to a location with better Cellular cellular coverage to resume LED: data flow.

  • Page 23: Vehicle Locator

    RIDE COMMAND+ TROUBLESHOOTING POSSIBLE ACTION TO RESOLVE SYMPTOM STATUS REASON ISSUE There is no SIM present. Follow these steps: 1. Turn the key to ignition OFF position and GPS LED: disconnect Plug-In. Plug-In is Cellular 2. With the Plug-In experienc- LED: solid disconnected, turn key to ing an...
  • Page 24 RIDE COMMAND+ TROUBLESHOOTING POSSIBLE ACTION TO RESOLVE SYMPTOM STATUS REASON ISSUE GPS LED: Cellular Move to a location with better LED: cellular coverage to resume blinking data flow. blue or green GPS LED: Vehicle Location Move to a location with better Cellular and Health Data cellular coverage to resume...
  • Page 25 RIDE COMMAND+ TROUBLESHOOTING SYMPTOM POSSIBLE ACTION TO RESOLVE STATUS REASON ISSUE GPS LED: See the GPS and Cellular Cellular connectivity guidance above. LED: any 1. Turn the vehicle to OFF position, wait 15 seconds, continued turn the key to ON position and wait 1 Vehicle Location minute.
  • Page 26 Refer to ridecommand. polaris.com/ridecommand+ for vehicle compatibility and accessory kit fit. If you are unable to resolve the issue, reach out to ridecommand.polaris. com/support or our Customer Support Center via phone at 1 (800) 765-2747 for RIDE COMMAND/RIDE COMMAND+ questions.

  • Page 27: Faq

    RIDE subscription or not. COMMAND+? Who can I reach out You can reach out to ridecommand.polaris. to if I need help? com/support or our Customer Support Center via phone at 1 (800) 765-2747 for RIDE COMMAND/RIDE COMMAND+ questions.
  • Page 28 Garage on your account, whether they’re RIDE Garage? COMMAND+ or non-RIDE COMMAND+ vehicles, to benefit from all the Polaris app has to offer. However, each individual Plug-In device for RIDE COMMAND + or factory-installed, RIDE COMMAND+ capable vehicles will require its own subscription.
  • Page 29 Polaris or Google Play® Store on your mobile device. For app? step by step directions, please reference the “Downloading the Polaris App” section of this user guide. Can RIDE The Plug-In device will track your historical locations COMMAND+ track...
  • Page 30 RIDE COMMAND+ Plug-In and Installation Kit will be present if your vehicle is capable. What kind of prep 1. Create a free account on the Polaris app or on work should I the RIDE COMMAND website (ridecommand. complete prior to polaris.com).
  • Page 31 Before You Ride ......10 Safety Symbols ......4 Copyright Info ......2 Signal Words ......4 Device Operating Requirements ..8 Vehicle Data Services......16 Downloading the Polaris App ..9 Vehicle Health........13 Vehicle Locator ........15 FAQ..........25 Warning Symbols ......4 Issue Diagnostics ......14 LED Indicators ........17...
  • Page 33 For your nearest Polaris dealer, call 1-800-POLARIS (765-2747) or visit www.polaris.com Polaris Industries Inc. 2100 Highway 55 Pat No. 9941124 Rev 01 Medina, MN 55340 Printed in USA...

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