Ride Command+ Troubleshooting - Polaris RIDE COMMAND+ User Manual

RIDE COMMAND+ TROUBLESHOOTING

Before conducting troubleshooting, ensure the following:
• The Plug-In is connected to the vehicle
• The jumper connector from the Plug-In to the vehicle is attached
• The Plug-In has been given enough time to boot up (~5 minutes)
• The key is in the ignition in ON position
SYMPTOM
Polaris App
displays the
message
"Activation error.
Please try
again" or, "No
GPS location
from vehicle".
"Confirming
Vehicle
Location" step
does not
complete after 3
minutes

RIDE COMMAND+ TROUBLESHOOTING

POSSIBLE LED
REASON STATUS
GPS LED:
GPS
blinking
connection
blue
is poor
Cellular
LED: N/A
GPS LED:
blinking
GPS and
blue
Cellular
Cellular
connec-
LED:
tions are
blinking
poor
blue or
green
GPS LED:
off or
blinking
GPS LED
blue
is
Cellular
attempting
LED: solid
to connect
blue or
green
ACTION TO RESOLVE
ISSUE
Retry Activation. Move the
vehicle and mobile device to
an open area location with
limited tree coverage and
away from structures
(especially metal structures).
1. Turn the vehicle to OFF
position, wait 15 seconds,
turn the key to ON
position and wait 1
minute. Recheck location
status and LED
indicators. Repeat twice.
2. While the key is in ON
position, hold the reset
button for 13 seconds.
Then wait 1 minute.
Recheck the LED status.
3. Unplug the Plug-In for 30
minutes. Plug back in,
wait 2 minutes, key
ignition OFF for 15
seconds, then back ON,
wait 1 minute and retry
activation.
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