Faq - Polaris RIDE COMMAND+ User Manual

FAQ

RIDE COMMAND+ FAQ
FEATURES QUESTIONS
Question
What are Over the Air
(OTA) updates?
How often does RIDE
COMMAND+ refresh
my vehicle's location?
How do I mark a
Diagnostic Trouble
Code (DTC) as read?
SUBSCRIPTION QUESTIONS
Question
Will my RIDE
COMMAND+
subscription transfer if
I trade vehicles or get
rid of my vehicle that
uses RIDE
COMMAND+?
Who can I reach out
to if I need help?
Answer
An Over the Air (OTA) update pushes new features,
improved functions, and bug fixes to the RIDE
COMMAND+ Plug-In, and occurs automatically as
the vehicle is connected to the cellular network. OTA
updates occur seamlessly, without the need to
download, refresh or take any actions to activate an
update for RIDE COMMAND+.
If the vehicle is turned on or running, it will report
back its current location. If the vehicle is turned off,
RIDE COMMAND+ will report to the app every 24
hours with battery level and location.
You can access the list of DTCs for a vehicle under a
vehicle's maintenance tab within the mobile and web
garage. You can either mark DTCs as "read" one at a
time or select the option to mark all DTCs as read.
Once a DTC is marked as read, the DTC can still be
accessed, but will show up below newer DTCs in the
list and not provide an active DTC experience in the
app and web. New DTCs will always appear as
unread within the app and web at the top of their
respective lists.
Answer
Yes. The RIDE COMMAND+ subscription lives with
the Plug-In, not the user. If the vehicle is sold with
the Plug-In, RIDE COMMAND+ will run the duration
of subscription with the new user and the new user
will later have the opportunity to renew that
subscription or not.
You can reach out to ridecommand.polaris.
com/support or our Customer Support Center via
phone at 1 (800) 765-2747 for RIDE
COMMAND/RIDE COMMAND+ questions.
FAQ
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