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Fault
The programme does not
start.
The door cannot be opened.
The water is not draining.
Cause
Childproof lock is activated.
/
is activated.
Laundry is caught in the
door.
The detergent drawer has
not been pushed in as far as
it can go.
The pump for the intelligent
dosing system is blocked.
is activated.
The temperature is too high.
Water level is too high.
Power failure.
Drain pipe or water outlet
hose is blocked.
Drain pipe or water drain
hose is caught or jammed.
Drain pump is blocked.
Troubleshooting en
troubleshooting
→ "Deactivating the childproof
▶
lock", Page 41
Check whether
▶
→ "Buttons", Page 25
Open the door again.
1.
Remove any trapped laundry.
2.
Close the door.
3.
Press
to start the programme.
4.
Push the detergent drawer in as far
▶
as it will go.
Switch off the appliance.
1.
Clean the pump unit.
2.
→ "Cleaning the detergent drawer",
Page 49
If this indicator appears again, call
3.
our after-sales service.
→ "Customer Service", Page 67
Note: You can start the washing pro-
gramme if you deactivate the intelli-
gent dosing system and dose manu-
ally.
→ "Buttons", Page 25
Continue the programme by select-
▶
ing
or
and pressing
Wait until the temperature has
▶
dropped.
→ "Cancelling the programme",
▶
Page 40
Start the
programme.
▶
Open the door using the emergency
▶
release.
→ "Emergency release", Page 65
Clean the drain pipe and the water
▶
outlet hose.
Ensure that the drain pipe and wa-
▶
ter drain hose are not kinked or
trapped.
→ "Cleaning the drain pump",
▶
Page 51
/
is activated.
.
59
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