Warranty And Services - DEMA D5M Series Manual

Warranty and Services

Warranty and Services
The products of our company are of "Quality Commitment"; in case of any quality problem,
please contact the dealer or corporate headquarters. Our company shall provide a full range
of solutions for the users in combination with specific circumstances as per the rules below,
and the users are requested to carefully read them.
(I) The warranty period is 18 months from the date of purchase.
(II) Scope of warranty
1. Main body of inverter.
2. Under warranty, our company shall provide free services and repairs or replacement for
the fault or damage induced within the responsibility of our company.
(1) Free replacement within 6 months after purchase;
(2) Free repair within 18 months after purchase.
3. Under warranty, our company shall provide charged repair for machine fault or damage
induced by the following situations.
(1) Machine fault due to the operation inconsistent with manual or the unapproved repair or
reconstruction;
(2) Fault or damage due to the application beyond the requirements of standard
specification;
(3) Damage due to throw or improper placement (such as water penetration) after purchase;
(4) Machine damage due to force majeure, such as earthquake, fire, lightning strike and
abnormal voltage.
(III) After-sale services
1. In case of special requirements for product installation or debugging or unsatisfactory
operating condition of the products (such as unsatisfactory performance and function),
please contact the dealer or corporate headquarters.
2. In case of machine fault, please timely contact the dealer or corporate headquarters for
obtaining assistance.
3. Under warranty, our company shall provide maintenance for the fault induced by product
manufacturing and design.
4. Beyond the warranty, our company shall provide charged maintenance as per the
requirements of customers.
5. Our company has the right to entrust others to provide free repair for the produces in fault;
the service fee shall be calculated based on insurance premium; an agreement shall prevail
during handling, if any.
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