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Troubleshooting
If your PrintServer is not working correctly, follow the advice in this chapter.
If you have trouble printing, see the Hardware section first, and then go to the
Printing section. If this Troubleshooting section does not resolve your prob-
lem, please see page 91 to contact Linksys Technical Support for help.
Hardware Issues
Problem 1:
All the PrintServer's LEDs are off.
Solution 1:
Check the power supply and the power connection.
PrintServer's Status LED stays lit continuously.
Problem 2:
Solution 2:
Reset PrintServer by unplugging the power supply and
plugging it back in.
PrintServer Status LED and Power LED stays on
Problem 3:
continuously and do not turn off.
Solution 3:
Reset the PrintServer by unplugging the power supply or by
turning off you printer(s) and pushing the Reset button.
Problem 4:
I am using DHCP, and the PrintServer gets an IP Address
conflict involving the PrintServer.
Solution 4:
If the PrintServer is left on when the DHCP Server is
turned off, the PrintServer will retain its IP Address
without informing the DHCP server. Reset the PrintServer
so it will obtain a new IP Address. This problem also arises
if you assigned a static IP Address within the range used by
the DHCP server. If so, use another address NOT within the
range used by the DHCP server.
Problem 5:
I am having problems using WPCONFIG to configure the
PrintServer in Windows 95.
Solution 5:
WPCONFIG is designed for Windows 3.1 only. For
Windows 95, 98, or NT, you should use Bi-Admin.
Problem 6:
The LED on the side of the 3-Port PrintServer is not
lighting up.
Solution 6:
Check your cabling and make sure that the Link LED on
your hub or switch is lit up. Change the dip switch
settings on the PrintServer.
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Instant EtherFast
®
Series
EtherFast 10/100 PrintServers
General Printing Issues
Problem 1:
When using 10BaseT cabling, the PrintServer unit does
not work.
Solution 1:
Check that the Link LED on your switch or hub for the
PrintServer port is lit up. If it is off, there is a problem
in the network cable. If using 10BaseT or 100BaseTX,
check the LED next to the connector. It should be on if
the network connection is OK. Also, check and modify
the dip switch settings on the PrintServer. Reset the
PrintServer each time you change any of the dip switches.
Problem 2:
A printer connected to the PrintServer cannot print or
prints garbage.
Solution 2:
Check the following:
• Cable connection between the PrintServer and printer.
• The printer driver in the application program or Windows
matches the printer.
• Cabling distance is too long if it exceeds 15 feet.
Problem 3:
The Configuration button on the Printer Status screen in
Bi-Admin is grayed out, even though my printer is bi-
directional.
Solution 3:
The button is unavailable until the printer has finished its
print jobs and sits idle.
NetWare Printing Issues
My PrintServer prints garbage.
Problem 1:
Solution 1:
Follow the following steps to identify the problem:
1. Print a diagnostic file using PSCONFIG or Bi-Admin
program.
(a) Run PSCONFIG and select your PrintServer
from the list. Then select Print Diagnostic Report
(b) Select each port in turn and print a diagnostic
report.
(c) Check to see if the diagnostic report printed. If the
diagnostic report printed, the problem may be
caused by incorrect system configuration. Go to
Step 2. If the diagnostic report printout is not okay,
check your printer. If you do not find faults while
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