Troubleshooting The Fingerprint Sensor - LaCie 301114U User Manual

LaCie d2 SAFE Hard Drive
User Manual

11.2. Troubleshooting the Fingerprint Sensor

In the event that your LaCie d2 SAFE Hard Drive's
fingerprint sensor does not recognize you as an autho-
rized user, please refer to the following checklist to find
out where the problem is coming from. If you have gone
through all of the points on the checklist and the finger-
print sensor still does not recognize, please have a look
at the FAQs that are regularly published on our web site
– www.lacie.com. One of these FAQs may provide an
answer to your specific question. You can also visit the
drivers pages, where the most recent software updates
will be available.
If you need further assistance, please contact your
LaCie reseller or LaCie Technical Support. See chapter
12. Contacting Customer Support
If you are having problems with your LaCie d2
SAFE Hard Drive, see chapter
Try the following things if the fingerprint sensor
does not recognize you:
Make sure the front of the drive is facing you.
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for details.
11. Troubleshooting.
Troubleshooting the Fingerprint Sensor
Make sure your finger is positioned properly. It
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should be flat and resting entirely on the sensor sur-
face so that it touches the metal plate around the sen-
sor itself.
Try using the other registered finger.
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Try keeping your finger on the sensor for a longer
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period of time.
Clean the sensor with a dry tissue or cloth.
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If you have dry skin, try touching your finger to your
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forehead or the side of your nose and then placing
your finger on the sensor.
If you have moist skin, try rubbing your finger on
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your slacks or shirt sleeve and then place your finger
on the unit.
Disconnect and then reconnect the drive.
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