Question & Answer; Contact Us - iScooter 1S User

Question & Answer
1. What if the E-Scooter arrived missing accessory or broken part?
A: Please take a photo and send to iScooter Support Team by sending email:
vip.support@iscooterglobal.com. And iScooter Support Team will reply you
soon and send correct accessory or part replacement.
2. Is the tire replaceable and how to replace the
Yes, the tire is replaceable. Please contact iScooter support team for more
information or search the video "How to replace the solid tire"
in YouTube instead.
3. What if the rear disc brake of the scooter doesn't work
A: You may please contact us for instructions of brake adjusting, or search
"How to adjust rear brake of scooter" in YouTube for tutorial video as well.
4. What should I do when I hear an unusual noise coming from the rear
A: It usually means your disc brake tilt and cause friction noise. Please see
Disc Brake Adjustment page. If you still have problem, please contact us
for help.
5. Why the screen returns an error
A: If you see any error code below, Please contact iScooter Support Team
to remove the error code.
E04 Short Circuit Failure
E10 Controller/Instrument Communication Failure
E11 Motor Phase A Current Sensor Failure
E12 Motor Phase B Current Sensor Failure

Contact Us

Contact us if you experience issues relating to riding, maintenance and safety,
or errors/faults with your iScooter 1S electric scooter.
E-mail Service: vip.support@iscooterglob-
E13 Motor Phase C Current Sensor Failure
E14 Accelerator Failure
E15 Brake Failure
E16 Motor Hall Failure
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