Warranty; Contact Information - Cassida 9900R User Manual

6.5 Warranty

To activate your warranty in the U.S.A., please register your product online by visiting
www.CassidaUSA.com/warranty-registration
The Cassida 9900R is warrantied for a period of three years from the date of purchase. In most cases,
a malfunction can easily be resolved by cleaning the unit. Please refer to section 6.1 Maintenance for
directions.
Non-Warranty Service:
Cassida can perform maintenance and cleaning for an extra fee. For a non-warranty repair/
maintenance quote, contact the Cassida Technical Support at www.CassidaUSA.com/support
Shipping:
The warranty covers the cost of shipping to the Cassida Technical Service Center.

6.6 Contact Information

Technical Support Contact Information:
Email: support@cassidausa.com
Phone: 1-888-800-0303 option 1, then 2
If you need to contact the Cassida Technical Service Center, please prepare to provide the following
information:
• Product Model: Located on the back of the machine.
• Serial Number: Located on the bottom of the machine.
• Description of the Problem: What happened, and when did it happen?
What error messages did the machine display (if any)?
• Steps Taken: Steps already taken to resolve the problem, and the results (if any).
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