Feed Gap Adjustment; Calibration Procedure; Troubleshooting - Cassida 9900R User Manual

6.4 Troubleshooting

Issue/Error
Message
Unit Does Not
Turn On
Motor/Rollers
Do Not Rotate
Motor/Rollers
Keep Turning
Unit Does Not
Detect Counterfeit
Bills
Bill Jams or
Unsmooth Bill Feed
28
Procedure/Cause
1. Ensure the power cord is plugged in.
2. Check the fuse and replace if
damaged (under the power outlet).
Turn off the unit and remove any
jammed bills or foreign objects.
1. Ensure the lid is properly closed.
2. Turn the unit OFF/ON.
1. Make sure the unit is not in COUNT
mode (detections are disabled).
2. Clean ALL sensors (ref. section
6.1 Maintenance).
3. Calibrate the unit (ref. section

6.3 Calibration Procedure).

1. Turn OFF the unit and remove any
objects from the bill path.
2. Clean the sensors (ref. section
6.1 Maintenance).
3. Adjust the feed gap (ref. section

6.2 Feed Gap Adjustment).

4. Load bills correctly (ref. section
2.2 Loading the Hopper).
Reference
If the problem persists, refer to section 6.6
Contact Information to contact the Cassida
technical service center for additional
support.
Remove all bills from the stacker and the
reject pocket. Recount. If excessive errors
occur, ensure:
1. Bills are loaded correctly (ref. section
2.2 Loading the Hopper).
2. The feed gap is adjusted fittingly (ref.
section 6.2 Feed Gap Adjustment).
3. The sensors are clean (ref section
6.1 Maintenance).
4. The unit is calibrated (ref section 6.3
Calibration Procedure).
If the problem persists, refer to section
6.6 Contact Information to contact the
Cassida technical service center for
additional support.