Cassida 9900R User Manual page 31

(continued):
Issue/Error
Message
Inaccurate 1. Ensure bills are correctly stacked
Counting in the hopper.
2. Adjust the feed gap (ref.
section 6.2 Feed Gap Adjustment).
Hopper Sensor 1. Ensure the Hopper Sensor is
Error not covered.
2. Clean the Hopper Sensor.
Stacker Sensor 1. Ensure the Stacker Sensor is
Error not covered.
2. Clean the Stacker Sensor.
Main Motor Error Motor problem or speed sensor
damaged.
Back Door Open The back door is not securely closed.
Cassida 9900R 2-Pocket Mixed Currency Counter & Sorter
Procedure/Cause Reference
1. Bills should be loaded into the hopper
correctly (ref. section 2.2 Loading
the Hopper.
2. The feed gap needs adjustment (ref.
section 6.2 Feed Gap Adjustment).
The sensors should be cleaned
(ref. section 6.1 Maintenance).
Technical support is required. Contact the
Cassida technical service center (ref. section
6.6 Contact Information).
Ensure the back door is closed.
Press Start to continue.
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