Troubleshooting; Other Possible Errors; Warranty - Cassida C300 User Manual

3.2 Troubleshooting

Error message display
Error code Cause
A counting sensor may have
collected dust, or is obscured
E 1 - E8
by a foreign object.
Run sensor does not detect
E9
rotation of the coin platter.
Coins present in the hopper
when the machine/distribution
EA
wheel is turned on or defective
coin sensor.
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Corrective action
Clean the counting sensor using a Cassida
air duster and CleanPro swab (refer to
section 3.1, step 4-6.).
Inspect coin outlet openings for possible
foreign material that may be present
(rubber bands, paper, etc.).
Clean the running sensor (refer to
section 3.1, step 7-9.).
If the error persists, contact Cassida
Technical Support (refer to section 3.3).
Press the "START/STOP" button to clear the
error. Empty any coins in coin trays back
into the hopper.
Inspect the interior of the machine for
possible foreign material that may be
preventing the coin platter from rotating
(refer to section 3.1 , step 10.).
If the error persists, contact Cassida
Technical Support (refer to section 3.3).

Other possible errors

Problem description
Ensure the power cord is connected properly.
Does not function after the unit has been
Unplug the machine from any power source and
turned on.
replace the fuse (F2AL250V) located on the bottom
of the machine.
Clean counting sensors using a Cassida air duster
Inaccurate counting.
and CleanPro swab (refer to section 3.1).
Turn off the machine. Remove the three housing screws
and carefully lift up the housing (refer to section 3.1).
Remove any foreign objects or coins from the distribution
Coins are jammed.
plate (refer to section 3.1).
Turn the unit on and restart counting.

3.3 Warranty

Warranty registration:
To activate your warranty in the US, please register your product on line by visiting www.
cassidausa.com/warranty-registration.
The C300 is warrantied for a period of one year from the date of purchase. In most cases, a unit
malfunction can easily be resolved by cleaning the unit. Please refer to section 3.1 MAINTENANCE
for guidelines.
Non-warranty service:
Cassida can perform maintenance and cleaning for an extra fee. For a non-warranty repair/
maintenance quote, contact Cassida Technical Support at www.cassidausa.com/support
Shipping:
The warranty does not cover the cost of shipping to or from Cassida's Technical Service Center.
Cassida C300 Coin Counter/Sorter/Wrapper
Cause/Action
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