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Table of Contents
Troubleshooting
Related Manuals for Cassida 9900R
Summary of Contents for Cassida 9900R
- Page 2 While every effort has been made to include all features into this user manual, specifications stated may not reflect all the features in later software versions. If you have questions about your Cassida 9900R and its operation, please contact technical support at www.CassidaUSA.com/support CHOKING HAZARD.
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Page 3: Important Safety Notes
• Take the unit to a qualified technician when service or repair is required. Do not try to replace any parts yourself, unless assisted by a Cassida Technical Service Center. Supplied spare parts are intended for use by qualified personnel only. -
Page 4: Table Of Contents
Table of Contents: Important Safety Notes __________________________________________________________________ 1 INTRODUCTION ________________________________________________________________________ 4 About the Cassida 9900R ________________________________________________________________ 4 1.2 Box Contents ____________________________________________________________________________ 4 1.3 Specifications ____________________________________________________________________________ 5 1.4 Front View _______________________________________________________________________________ 6 1.5 Rear View ________________________________________________________________________________ 7 1.6 Control Panel ____________________________________________________________________________ 8 1.7 Home Screen _____________________________________________________________________________ 9... - Page 5 5.5 Contact Image Sensor __________________________________________________________________23 MAINTENANCE & TROUBLESHOOTING _______________________________________________ 24 6.1 Maintenance ___________________________________________________________________________ 24 6.2 Feed Gap Adjustment ___________________________________________________________________ 26 6.3 Calibration Procedure ___________________________________________________________________ 27 6.4 Troubleshooting ________________________________________________________________________28 6.5 Warranty _______________________________________________________________________________30 6.6 Contact Information _____________________________________________________________________30 Cassida 9900R 2-Pocket Mixed Currency Counter & Sorter...
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Page 6: Introduction
Thank you for choosing the Cassida 9900R 2-Pocket Mixed Currency Counter & Sorter. The Cassida 9900R is a 2-pocket professional bill counter, value reader and sorter. It has a convenient reject pocket, touch screen control panel and intuitive user interface to offer a user-friendly experience with fast and premium performance. -
Page 7: Specifications
UV, MG, IR and 2 CIS Ambient temperature 32° F - 104° F (0° - 40°C) Operating humidity 40% - 90% Size 10.8’’ x 10.2’’ x 12.2’’ (275mm x 260mm x 310mm) Weight 16.8 lbs (7.6 kg) Cassida 9900R 2-Pocket Mixed Currency Counter & Sorter... -
Page 11: Home Screen
Auto/Manual Count Start Adjustable Speed (800, 1000, 1200 bills/min) Number of Bills Counted Total Value of Bills Counted Date and Time Customizable Username Number of Rejected Bills 1 1. Batch Function Activated/Deactivated Cassida 9900R 2-Pocket Mixed Currency Counter & Sorter... -
Page 12: Getting Started
In order to avoid jams and ensure proper operating speed of the machine, it is important to load the hopper correctly. Cassida recommends to not use more than 500 bills at a time and change to MANUAL mode until the technique of loading bills is mastered. Follow the 3-step loading technique below to ensure smooth bill feeding. -
Page 14: Operating Modes & Features
OPERATING MODES & FUNCTIONS 3.1 Auto & Manual Mode After turning the machine on for the first time, it will default to AUTO mode, and “AUTO START” will be displayed on the home screen. In this mode, the machine starts counting automatically. To switch to MANUAL mode, press “AUTO START”... -
Page 15: Sort Mode
REPORT button. Report of the rejected bills can be viewed by pressing Rejected Bills on the touch screen. To return to FACE mode from another mode, press the MODE button, or the mode name on the touch screen, until “FACE” is displayed. Cassida 9900R 2-Pocket Mixed Currency Counter & Sorter... -
Page 16: Orient Mode
3.5 Orientation Mode This mode is available by pressing either the MODE button or the mode name on the touch screen until ‘’ORIENT’’ is displayed on the home screen. ORIENTATION mode allows the user to count and sort bills by one of the four possible orientations. The orientation of the first bill in the hopper determines the sorting and counting orientation for the whole stack. -
Page 17: Dsort Mode
Counterfeit detection is disabled as well in COUNT mode. To return to COUNT mode from another mode, press the MODE button, or the mode name on the touch screen, until “COUNT” is displayed. Cassida 9900R 2-Pocket Mixed Currency Counter & Sorter... -
Page 18: Add Function
The machine will continue counting and adding the new values to the totals. Note that the Cassida 9900R will memorize and resume the status of the ADD function when turned off. To disable the ADD function, press the ADD button again. -
Page 19: Add+Batch Function
To exit the MULTI-CURRENCY function, press the Currency indicator / Infinity symbol (∞) on the touch screen as to activate another desired currency choice. Cassida 9900R 2-Pocket Mixed Currency Counter & Sorter... -
Page 20: Auto-Currency Function
3.13 Auto-Currency Function This function allows sorting and counting individual currencies out of stacks of mixed currencies. It is available by repeatedly pressing the Currency indicator on the touch screen until it shows the World Map symbol. The currency of the first bill in the hopper determines the sorting and counting currency for the whole stack. -
Page 21: Rejected Bills Report
The printer connection port in located on the rear panel of the machine - as shown in section 1.5 Rear View. Cassdia recommends using the Universal Cash Handling Thermal Printer that comes with the required compatible cables. Cassida 9900R 2-Pocket Mixed Currency Counter & Sorter... -
Page 22: Menu
4.5 Menu The Menu can be accessed by pressing the MENU button. To navigate and choose a sub-menu, use the arrow buttons on the control panel or press the items and the navigation controls on the touch screen. Sub-Menu Description Settings Open the Settings sub-menu. - Page 23 Service Opens the Service sub-menu. - Calibration Calibrates the Contact Image Sensors. Note that Cassida calibrates each unit before shipment to maximize performance. - Detection Sensitivity Sets the sensitivity for each individual detection sub-system. Note that the optimum sensitivity values are preset by default.
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Page 24: Detection Features
DETECTION FEATURES 5.1 Counterfeit Detection The Cassida 9900R detects counterfeit bills through the following built-in detection systems (all activated by default): - Ultraviolet (UV) light - Magnetic (MG) ink - Infrared (IR) - Contact Image Sensor (CIS) Suspected bills are automatically directed to the reject pocket and are not added to the count. -
Page 25: Half Note Detection
This feature is active automatically in all modes. 5.4 Chain Note Detection The Cassida 9900R utilizes a self-checking system that detects when two or more notes go through at once and directs them to the reject pocket. 5.5 Contact Image Sensor The Cassida 9900R utilizes a Contact Image Sensor (CIS) to recognize the value and other properties of the processed bills. -
Page 26: Maintenance & Troubleshooting
ATTENTION: Always POWER OFF unit and disconnect from power source before cleaning Regular care and preventive maintenance will significantly increase the lifetime of the Cassida 9900R and help avoiding most operational issues. Avoid any metal clips, staples, or rubber bands with the bills being counted. -
Page 30: Feed Gap Adjustment
1. Ensure the power cord is plugged in. If the problem persists, refer to section 6.6 Turn On 2. Check the fuse and replace if Contact Information to contact the Cassida damaged (under the power outlet). technical service center for additional support. - Page 31 Technical support is required. Contact the damaged. Cassida technical service center (ref. section 6.6 Contact Information). Back Door Open The back door is not securely closed. Ensure the back door is closed. Press Start to continue. Cassida 9900R 2-Pocket Mixed Currency Counter & Sorter...
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Page 32: Warranty
To activate your warranty in the U.S.A., please register your product online by visiting www.CassidaUSA.com/warranty-registration The Cassida 9900R is warrantied for a period of three years from the date of purchase. In most cases, a malfunction can easily be resolved by cleaning the unit. Please refer to section 6.1 Maintenance for directions. - Page 33 Cassida 9900R 2-Pocket Mixed Currency Counter & Sorter...
- Page 34 Designed by Cassida Corporation, USA Made in China ©2022 Cassida Corporation. All rights reserved. Specifications subject to change without notice. Cassida is a registered trademark of Cassida Corporation. FN 9900R REV 0522...