SOUNDPEATS Air3 Deluxe Wireless Earbuds FAQ

FAQ BLUETOOTH

How to pair SoundPEATS Air3-Deluxe?

At first, open the charging case lid and take out both earbuds, then remove the insulating film and put them back.
Open the charging case lid while the case is with enough power left, pressand hold the button on the charging case for 3 seconds untithe white light flashes, both earbuds wilturn on and enter pairing mode.
Activate Bluetooth on the device, and choose"SOUNDPEATS Air3-Deluxe"on Bluetooth list to pair. If the device is successfully connected, it wilprompt "connected"

How to reset SoundPEATS Air3-Deluxe?

(Try the following steps if you faibuilding connection between two earbuds, or between earbuds and device.)

1. Clear the pairing record from alyour devices. Place back both earbuds, the white light on the charging case flashes twice, the earbuds starts charging.
2. With the case lid open, press and hold the charging case button for 10 seconds untithe white light flashes 2 times, reset complete.
3. Close the case lid and reopen to activate the earbuds.

Why does the sound of the earbuds cut or noise occur?

What can I do if the earbuds stopped connecting to my device?

1. Clear the pairing record between the earbuds and alof the previous devices.
2. Try to clear some pairing names on the Bluetooth list of the device and restart it then.
3. Put the earbuds into the charging case to reset.

What can I do if the left earbud and the right earbud won't work together?

1. Please use a bit of light sandpaper or microfiber cloth with a bit of rubbing alcohoto clean the charging connectors to ensure the earbuds charge well.
2. Put them into the charging case to reset.

What can I do if the earbuds connect to my phone, but not my computer?

1. UNPAIR the earbud from the phone, then the earbuds willose Bluetooth connection to the phone and enter into pairing mode.
2. Put the earbuds into the charging case to reset.
3. If those do not help, you may need to update your computer's Bluetooth driver. There is no driver for the earbuds. Bluetooth drivers must come from the specific manufacturer for your exact computer model. Download and instalthe appropriate Bluetooth driver from the computer vendor's website, then restart your system before attempting to pair and connect to SoundPEATS earbuds.

FAQ SOUND

Why does the volume of the earbuds reduce after using a period of time?

It may be caused by the sound hole being blocked by foreign objects. Please try to gently clean off the screen with a little alcohoto avoid dust or secretions blocking.

What can I do if one earbud is quieter than the the other?

1. Please try to gently clean off the screen with a little alcohoto avoid dust or secretions blocking.
2. Please change other songs or videos. For some songs and videos, the sound effect is unstable.
3. Please change other devices.

You can try this way:

• UNPAIR and delete from your originadevice
• Pair to a new device and play music
• UNPAIR and delete from this new device
• Pair back with originadevice

4. Try to reset the earbuds.

Why the other side could not hear me when calling?

1. Please choose to pick up phone calls via the earbuds.
2. Please do not mute the phone calls.
3. Please clean the Mic holes to avoid dust or secretions blocking.
4. Please kindly adjust the volume through the earbuds and devices.
5. If you are using the earbuds with an Android phone, please check thesettings to see if you have allowed both phone audio and media audio to be transmitted through the earbuds.
6. Please change other devices to have a try.

How the Game mode works?

Air3-Deluxe adopts the latest technology to ensure low latency in game mode and make sure the sound sync with the image.
Triple tap on the left MFB to activate the game mode with a voice prompt "Game Mode" and deactivate the mode with a prompt "Exit Game Mode".

FAQ CHARGING

What does the LED on the charging case tell?

The LED flashes slowly while charging the case.

What should I do if the charging case won't charge?

1. Use a Type-C adapter to charge the case(current not more than 1A). The indicators flashes while charging.
2. Please charge the earbuds and charging case as least once per 3 months when not in use for a long time.

What can I do if any earbud stopped charging?

As there is no light on the earbuds when charging for Air3-Deluxe, you need to put the left earbud and right earbud one by one separately into the charging case to check. If the green light on the charging case is on, the earbud can be charged normally. If no light comes on, please use a bit of light sandpaper to clean the charging connectors on the earbuds and try to adjust the earbud to ensure there has green light flash on the case.

Why are the earbuds still connected to my phone after placing back into the case?

1. The charging case is out of battery. The case will not turn off the earbuds if the case battery is dead.
2. Please make sure the earbuds are correctly placed in the charging case, and the contacts on both charging case and earbuds are clean. Please try to clean them with something like microfiber cloth.

The battery life is not as advertised?

A single charge will not support continuous use for 22 hours. The earbuds work 5 hours for a single charge and the charging case provides extra 3.5 recharges.

FAQ TOUCH CONTROL

What can I do if the touch controls do not work always?

1. Please touch the middle of the control area, and keep your hands dry, the earbuds may not response on wet fingers.
2. Please try to skip songs for more times to find your ideal frequency to control the earbuds.
3. Please touch the control area with different forces/angles/time to see if it works.
4. Another way for you to have a try: discharge the earbuds, then charge and reset.

SoundPEATS APP

Please download the SoundPEATS APP to connect your earbuds, which will bring you a better experience to use this product.
Andriod: Download from Google Store
IOS: Download from APP store

FAQ CUSTOMER SERVICE TEAM

What should I do if the problem about the earbuds is not mentioned in this FAQ?

If there is no solution for your problem in this FAQ, please feel free to contact our Customer Service Team and we will provide you a solution as soon as possible. If we confirmed that the problem couldn't be solved, we will apply the replacement or refund for you. SoundPEATS provides an 12-month warranty for every product. Your satisfaction is always greatly important to us.