GIGA-TMS TM970126 Faq And Troubleshooting

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Most general problems can be solved by the following advices.

About Hardware

1. If GS2000 can't read any tag (Blue LED [1 blink] -> 3 short beeps -> Red
LED [1 blink] -> Blue LED [2 blinks every 2 seconds] when you press and
hold the SCAN button for 10 seconds)
It indicates that the flash memory of GS2000 is full. Download the data
and then clean the data of the handset.
2. If GS2000 can't read any tag (Blue LED [1 blink] -> 3 short beeps -> Red
LED [1 blink] -> Blue LED [3 blinks every 2 seconds] when you press and
hold the SCAN button for 10 seconds)
It indicates that RTC (Real Time Clock) error of GS2000 occurs. Use "Set
Time" or "Sync. Time" function of the software GS2000 Monitor to set
date and time for the handset. If that doesn't work, send the handset to
GIGA-TMS for further inspection.
3. If GS2000 can't read any tag (Blue LED [1 blink] -> 3 short beeps -> Red
LED [1 blink] -> Red LED [2 blinks every 2 seconds] when you press and
hold the SCAN button for 10 seconds)
It indicates that EEPROM error of GS2000 occurs. Send the handset to
GIGA-TMS for further inspection.
FAQ and Troubleshooting

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Summary of Contents for GIGA-TMS TM970126

  • Page 1 Time” or “Sync. Time” function of the software GS2000 Monitor to set date and time for the handset. If that doesn’t work, send the handset to GIGA-TMS for further inspection. 3. If GS2000 can’t read any tag (Blue LED [1 blink] -> 3 short beeps -> Red LED [1 blink] ->...
  • Page 2  The antenna of the handset may be damaged or broken. Contact GIGA-TMS to purchase a new reading head (PART NO: ACA2000-00) and replace the old one. 6. If GS2000 can’t read any tag; besides, if you press and hold the SCAN...
  • Page 3 About Software (GS2000 Monitor) 1. Which Comm. Port should be selected in the software GS2000 Monitor (RS232 type)  Once the base is connected with your computer and the base is powered on, place the handset into the base and press the SCAN button to enter communication mode.
  • Page 4 “Promag USB232/422/485 (COM number)”appears under [Device Manager]\ [Ports (COM & LPT)], it indicates the older driver is installed. Contact GIGA-TMS for the latest driver. Then see “5. How do you remove the old driver and install the new driver (USB type)”.
  • Page 5 (6) Restart your computer. (7) Login your computer with Administrator account. (8) Double-click “Setup.exe”. 6. If “Invalid port number” message or “ErrCode: -2, GS_ERR_PORT_NOT_OPEN” message appears on the window of software GS2000 Monitor  Make sure the “Comm. Port” selection in the software is correct. See “1. Which Comm.
  • Page 6 TM970126 REV. 002 If you need further technical support, please contact GIGA-TMS Support. Email address: support@gigatms.com.tw...

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