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14 Get Help
User Guide
You have a user guide located on your phone.
To access this user guide, select
>
Phone Info
User Guide
The user guide for your phone is also located on
the web at
www.kyocera-wireless.com/support
Customer Support
Your service provider's customer support
department may be accessible directly from your
phone when you dial a number, such as *611
(check with your service provider). They can
answer questions about your phone, phone bill,
call coverage area, and specific features available
to you, such as call forwarding or voicemail. For
questions about the phone features, refer to the
materials provided with your phone, or visit
www.kyocera-wireless.com
For additional questions, you may contact the
Kyocera Wireless Corp. Customer Care Center in
any of the following ways:
Web site:
•
www.kyocera-wireless.com
Email: phone-help@kyocera-wireless.com.
•
Phone: 1-800-349-4478 (U.S. and Canada) or
•
1-858-882-1401.
78
>
Menu
.
.
.
Customer support phone numbers are also
•
available in the following countries:
India: 1-600-121214 or 0124-284-5000
–
Puerto Rico: 1-866-664-6443
–
Before requesting support, please try to
reproduce and isolate the problem. When you
.
contact the Customer Care Center, be ready to
provide the following information:
The name of your service provider.
•
The actual error message or problem you
•
are experiencing.
The steps you took to reproduce the problem.
•
The phone's mobile equipment
•
identifier (MEID).
Note: To locate the MEID select
>
Phone Info
Build Info
for the 18-digit number. If your phone uses
MEID
an electronic service number (ESN), then
replaces
.
MEID
Qualified Service
If the problem with your phone persists, return
the phone with all accessories and packaging to
the dealer for qualified service.
>
Menu
and scroll down to
ESN
User Guide
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