14 Getting Help; Customer Support; Qualified Service; Phone Accessories - Kyocera S2410 User Manual

14 Getting Help

Customer support

Your service provider's customer support
department may be accessible directly from your
phone when you dial a number, such as *611
(check with your service provider). They can
answer questions about your phone, phone bill,
call coverage area, and specific features available
to you, such as call forwarding or voicemail.
For questions about the phone features, refer to
the materials provided with your phone, or visit
www.kyocera-wireless.com
.
For additional questions, you may contact the
Kyocera Wireless Corp. Customer Care Center in
any of the following ways:
• Web site:
www.kyocera-wireless.com
• Email: phone-help@kyocera-wireless.com.
• Phone: 1-800-349-4478 (U.S. and Canada) or
1-858-882-1401.
• Customer support phone numbers are also
available in the following countries:
– India: 1-600-121214 or 0124-284-5000
– Puerto Rico: 1-866-664-6443
Before requesting support, please try to
reproduce and isolate the problem. When you
contact the Customer Care Center, be ready to
provide the following information:
User Guide
• The name of your service provider.
• The actual error message or problem you
are experiencing.
• The steps you took to reproduce the problem.
• The phone's mobile equipment
identifier (MEID).
Note: To locate the MEID, select
Phone Info Build Info
>
MEID
for the 14-digit number. If your phone
uses an electronic service number (ESN),
MEID
replaces .

Qualified service

If the problem with your phone persists, return
the phone with all accessories and packaging to
.
the dealer for qualified service.

Phone accessories

To shop for phone accessories, visit
www.kyocera-wireless.com/store
also call us at 800-349-4188 (U.S.A. only)
or 858-882-1410.

Become a product evaluator

To participate in the testing and evaluation of
Kyocera Wireless Corp. products, including
cellular or PCS phones,
beta.kyocera-wireless.com
visit
Settings
>
and scroll down to
ESN
. You may
.
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