Symptom
You are
experienc-
ing duplex
problems.
With N-up on
multiple cop-
ies, the out-
put is
incorrect.
You hear
unusual
noises.
Solving Other Problems
Cause
Media or settings are
not correct.
Both the driver and
the application have
been set for collation.
The printer is not
level.
The tray is not
installed correctly.
There is a foreign
object stuck inside
the printer.
Solution
For autoduplexing, make sure that you
have a duplex option installed.
Make sure that you are using correct
media.
# See "Media Specifications" on page
88.
# Do not duplex envelopes, labels,
postcards, thick stock, or transpar-
encies.
# Make sure that you have not mixed
media types in Tray 1.
Make sure that your document has
more than one page.
Make sure the duplex option is installed
and declared in the Windows printer
driver (Properties/Configure tab).
In the Windows printer driver (Layout/
Double-Sided), choose "Dou-
ble-Sided."
For N-up on duplexed pages, choose
Collate only in the Windows driver's
Paper Tab. Do not set collation in the
application.
For N-up on multiple copies, choose
Collate only in the Windows driver's
Paper Tab. Do not set collation in the
application.
Place the printer on a flat, hard, level
surface.
Remove the tray that you are printing
from and reinsert it completely into the
printer.
Turn off the printer and remove the
object. If you cannot remove it, contact
Technical Support.
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