Frequently Asked Questions - ETC CS-64-F Administration & Setup Manual

3.0

Frequently Asked Questions

Q: What is the IP address of device?
A: When the device boots up the IP, Mask , Gateway and MAC address are presented briefly on the display.
You can also press button 1 & 4 at the same time and IP address will be displayed on the device.
Q: The device is not powering up?
A: If you are using a POE switch, make sure the patch cord is seated securely in the jack to power up the
device. If you are not using a POE switch then you must use optional local PoE injector type power supply.
Q: How do I change the device IP?
A: Once the device has booted up and you have identified its IP address, open a browser and browse to the
device's IP address, Login and go to Network settings page to change the network settings.
Q: How do I change a channel's label?
A: Labels can be changed via the "Multicast Configuration" web page. Max of 4 alphanumerical characters.
It is recommended to use upper case characters.
Q: User does not hear audio?
A: Is it on a specific channel or no audio from any channel?
1. If a single channel, check if channel/s is configured correctly. Addresses used must be in the
'multicast' range of IP addresses and even numbered ports should be used.
2. Check the Audio Setting page and verify Master Volume is set to 70%-80%.
Q: IP address of device does not change?
A: The device requires a reboot after changing the IP address. A 'Save & Reload' does not activate IP
address changes. Click the reboot button on the web page. Note: after reboot, you will most likely need to
refresh your web page (F5).
Q: User reports unable to transmit?
A: Is user pressing PTT button for respective channel?
A: On the 'Audio Settings' web page is there activity on the 'Mic Energy' meter, if yes the physical
microphone is working.
A: Check Mic volume on device 'Audio Settings' webpage, should be at 40% or higher depending on the
user.
CS-64 Administration and Set Up Guide Page 19 Essential Trading Systems Corp.