Troubleshooting Guide - Linear Technology DC1636A Demo Manual

TROUBLESHOOTING GUIDE

Problem: DC1613A is plugged in, but LTpowerPlay screen
still says "USB Serial Controller Not Connected."
Solution: The most likely cause is improper installation of
the USB drivers, which causes Windows to recognize the
DC1613A as an "Unknown Device." Open the Windows
Control Panel, open "System" and click the "Device man-
ager" tab. Open the "Other Devices" item and look for USB
SERIAL CONTROLLER. Select this item and click the remove
button. Unplug the DC1613A, reinstall the LTpowerPlay
software and follow the on-screen instructions.
DEMO MANUAL DC1613A
Problem: Demo board software loads properly, but will
not run or gives "Device Not accessible" errors.
Solution: Verify that the demo board is properly powered
up. This Quick Start guide lists the basic power connec-
tions to DC1613A. Some demo boards may have additional
requirements; refer to the demo board's Quick Start guide
for details.
Problem: After connecting the demo board to DC1613A
with the supplied 12-pin ribbon cable, LTpowerPlay soft-
ware still displays "Evaluation Board is not Connected."
Solution: Contact Linear Technology Applications
Engineering.
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