Customer Service Policy - Wickes THERMOSTATIC POWER SHOWER Product Manual

CUSTOMER SERVICE
Guarantee
This product is guaranteed against both faulty materials and manufacturing process for a period of
two years from date of purchase, provided that the product has been installed correctly and used in
accordance with the instructions in this manual.
Any part found to be defective during the guarantee period will be replaced or repaired - at our
option - without charge, provided that the product has been properly used and maintained.
Routine cleaning and maintenance should be carried out in accordance with instructions supplied.
The product should not be modified or dismantled except by a person authorised by the
manufacturer. Your statutory rights are not affected by this guarantee.

Customer Service Policy

If within the guarantee period the product does not function correctly, first check the fault finding
analysis in the manual to see if the difficulty can be resolved.
Failing this, please contact your installer to check that the product has been installed and
commissioned in accordance with this manual.
If the fault can not be resolved, please contact the Customer Service Department who will try to
assist, or will arrange a local Service Engineer or Agent to call and arrange a visit.
Within the guarantee period there will be no charge for parts or labour if the fault concerned is due to
the product. However, the guarantee does not cover difficulties due to incorrect installation or
misuse.
During the service visit yourself or a responsible person should be present at all times. If the
Service Engineer or Agent can not gain access at the prearranged time a callout charge may be
made.
Payment for the service visit, if applicable, should be made direct to Service Engineer or Agent
using Access, Visa or cheque supported by a banker's card.
Spare Parts
Functional spare parts are available for your products maintenance. Items can be identified from
spares drawing inside manual, please contact Customer Service to confirm spare and details of a
spares stockist for your area. Your product serial number or date mark(if available) may be useful to
identify parts.
Customer Service
01242 262888
Manufactured for Wickes in the U.K.
The manufacturer reserve the right to alter product specifications without notice.
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P3577 May 2000