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We hereby declare that:
Device will work properly in warranty period if you will use it in accordance with its purpose and instructions
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for use,
we will on your request if it is made within the warranty period, on our own expense take care to remove the
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defects and shortcomings of the device, which cause non proper operation of unit within 45 days from the date
of notification of failure.
Warranty applies only for components installed and enclosed to delivered device, for components that are
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subject of installation: (filter, safety valve, expansion vessel, circulating pump, ...), warranty need to be assured
directly form supplier of this components and not supplier of heat pump (seller or installer of the additional
equipment).
The device, that will not be repaired within the period of 45 days, at your request, we will replace it with
a new one. Warranty begins on the date of retail sale, which can prove with a valid invoice or confirmed
warranty certificate (name, seat, seal, signature of vendor and installer and date of the sale and
installation).
Warranty is valid in EU. Regular yearly service in warranty term is mandatory, after and of warranty it is
recommended. In case of not performed regular yearly service warranty on the unit is no longer valid. Proof of
performed regular yearly services is bill of performed service and confirmed warranty certificate.
Warranty terms:
2 years on complete unit (if on invoice of unit is not written some other term)
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This warranty does not apply in the following cases:
Unit was not used in accordance with enclosed manuals
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Installation and/or first start of unit was not performed by authorized person
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Repairs were performed by non-authorized person
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Negligent handling with device
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Damage caused by mechanical shock from buyer or a third party
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If, during the warranty period, regular yearly services were not performed
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If changes has been made to the original equipment, or if the device has been used for other
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purposes than those specified by the manufacturer
If in the device were installed non-original parts
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If Magnesium anode was not replaced every two years. Warranty does not include filters, seals,
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magnesium anode, other consumables and annual service which is chargeable.
Repair during the warranty period:
For repairs within the warranty period customer need to propose confirmed warranty certificate, original bill
of unit purchase and its installation. When reporting faults on the unit, customer needs to give next
information: device model, failure, serial number of product and purchase date.
Time of ensuring service:
This is the time period in which we provide service, supplies and spare parts. It shall be counted from the
date of purchase. Time of ensuring service is a warranty period plus 3 years. In the event of a change of the
unit model, we provide spare parts in the same color two years and with similar color for 3 years after the
expiration of the warranty period.
The buyer has the right to obtain warranty after its completion, if it turns out that it was a hidden defect in
the product which caused the damage.
Warranty statement
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