Content Welcome Your hearing instruments Instrument type Getting to know your hearing instruments Components and names Controls Hearing programs Features Daily use Charging Turning on and off Switching to standby mode Inserting and removing the hearing instruments 14 Adjusting the volume Changing the hearing program Further adjustments (optional) ...
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Maintenance and care Hearing instruments Ear pieces and tubes Professional maintenance Important safety information Further information Safety information Accessories Operating, transport, and storage conditions Disposal information Symbols used in this document Troubleshooting Country-specific information Service and warranty ...
Welcome Thank you for choosing our hearing instruments to accompany you through everyday life. Like anything new, it may take you a little time to become familiar with them. This guide, along with support from your Hearing Care Professional, will help you understand the advantages and greater quality of life your hearing instruments offer.
Your hearing instruments This user guide describes optional features that your hearing instruments may or may not have. Ask your Hearing Care Professional to indicate the features that are valid for your hearing instruments. Instrument type Your hearing instruments are BTE (Behind-The-Ear) models. A tube delivers the sound from the hearing instrument into the ear.
Getting to know your hearing instruments It is recommended to familiarize yourself with your new hearing instruments. With the instruments in your hand try using the controls and note their location on the instrument. This will make it easier for you to feel and press the controls while wearing the hearing instruments. If you have problems pressing the controls of your hearing instruments while wearing them, you can ask your Hearing Care Professional whether a...
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➌ ➌ ➊ ➎ Ear piece Earhook ➋ ➏ Tube (ThinTube) Charging contact ➌ ➐ Microphone openings Side indicator ➍ Rocker switch (control, on/off switch) You can use standard ear pieces together with a standard tube or custom-made ear pieces together with an earhook and tube.
Standard ear pieces / tubes Size Eartip 3.0 Open Eartip 3.0 Tulip ThinTube Custom-made ear pieces Examples: C ontrols With the rocker switch you can, for example, switch hearing programs. The Hearing Care Professional has programmed your desired functions to the rocker switch.
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Rocker switch function Press briefly: Program up/down Volume up/down Tinnitus therapy signal level up/down TV stream on/off Press for about 2 seconds: Program up/down Volume up/down Tinnitus therapy signal level up/down TV stream on/off Press for more than 3 seconds: Turn on/off L = Left, R = Right You can also use a remote control to change hearing programs and adjust the volume of your...
Hearing programs Read more in section "Changing the hearing program". Features The tinnitus therapy feature generates a sound to distract you from your tinnitus. A telecoil is built into the instrument, so it can connect with audio induction loops. Read more in section "Audio induction loops".
D aily use To assure comfortable and easy use of your hearing instruments they are equipped with an onbard control element. In addition we offer an app for Android as well as iPhones which makes handling your devices even easier. Contact your Hearing Care Professional for downloading and installing the smartphone app.
Low power indication You will hear an alert signal to indicate the power cell is running low. The signal will be repeated every 20 minutes. Depending on the usage of your hearing instruments, you have approximately 1.5 hours to charge your hearing instruments before they stop working.
Via rocker switch: Turning on: Press and hold the lower part of the rocker switch until the startup melody starts to play. Release the rocker switch while the melody is playing. The default volume and hearing program are set. Turning off: Press and hold upper or lower part of the rocker switch for several seconds.
● If you want to leave standby mode, but the remote control or app is not at hand: Turn your hearing instruments off and on again (via rocker switch or by shortly placing them in the charger until one or more green LEDs light up).
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CAUTION Risk of injury! Insert the ear piece carefully and not too deeply into the ear. ● It may be helpful to insert the right hearing instrument with the right hand and the left hearing instrument with the left hand. ●...
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Then press the retention strand towards the receiver until it clicks into place. To position the retention strand: Bend the retention strand and position it carefully into the bottom of the bowl of your ear (refer to the picture).
Removing a hearing instrument: Lift the hearing instrument and slide it over the top of ➊ your ear Hold the tube close to the ear piece and pull the ➋ ear piece out carefully CAUTION Risk of injury! In very rare cases the ear piece could remain in your ear when removing the hearing instrument.
An optional signal can indicate the volume change. Once the maximum or minimum volume has been reached, you may hear an optional signal tone. Changing the hearing program Depending on the listening situation, your hearing instruments automatically adjust their sound. Your hearing instruments may also have several hearing programs which allow you to change the sound, if needed.
S pecial listening situations On the phone When you are on the phone, hold the telephone receiver slightly above your ear. The hearing instrument and telephone receiver have to be aligned. Turn the receiver slightly so that the ear is not completely covered. Telephone program You may prefer a certain volume when using the phone.
A irplane mode for hearing instruments Airplane mode is when Bluetooth of your hearing instruments is turned off. In areas where the use of Bluetooth technology is not allowed (e.g. on some airplanes), you can deactivate Bluetooth mode. This turns Bluetooth in your hearing instruments off temporarily. The hearing instruments still work without Bluetooth, however direct audio streaming will not be possible and other functions will not be available.
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Whenever you are in a place with an audio induction loop: Switch to the telecoil program. If a telecoil program is configured for your hearing instruments, it is listed in section "Hearing programs". Telecoil program and remote control NOTICE For instruments with wireless connectivity: When the telecoil program is active, the remote control may cause a pulsing noise.
Maintenance and care To prevent damage it is important that you take care of your hearing instruments and follow a few basic rules, which will soon become a part of your daily routine. H earing instruments Cleaning Your hearing instruments have a protective coating. However, if not cleaned regularly you may damage the hearing instruments or cause personal injury.
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Drying Ask your Hearing Care Professional for recommended drying products and for individual instructions on when to dry your hearing instruments. Storage ● Short-term storage (up to several days): Turn off your hearing instruments via the rocker switch or place them in the powered charger.
Observe the storage conditions in section "Operating, transport and storage conditions". Ear pieces and tubes Cerumen (ear wax) may accumulate on the ear pieces. This may affect sound quality. ● For hearing instruments with a standard tube (ThinTube): Clean the ear pieces daily, clean the tubes as required.
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C leaning ear pieces Clean the ear piece upon removal with a soft and dry tissue. This prevents cerumen from becoming dry and hardening. Never use running water or immerse the ear piece in water. The optional charger, Charging+ Station, uses UV light for cleaning and dries tubes and ear pieces while charging the hearing instruments.
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E xchanging standard tubes Unscrew the used tube from the hearing instrument. Screw on the new tube.
Professional maintenance Your Hearing Care Professional can perform a thorough professional cleaning and maintenance. Custom-made ear pieces and wax filters should be exchanged as needed by your Hearing Care Professional. Ask your Hearing Care Professional for your individual recommendation of maintenance intervals and for support.
Important safety information This section contains important safety information regarding the power cell. For more safety information, refer to the safety manual supplied with the hearing instruments. WARNING A lithium-ion rechargeable battery is permanently built into your device. Incorrect use of the device can cause the lithium-ion rechargeable battery to burst.
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WARNING Observe the operating conditions. Pay special attention to protect your device from extreme heat (e.g. fire, microwave oven, induction oven or other high induction fields) and sunlight. Charge your hearing instruments only with an approved charger. Ask your Hearing Care Professional for support.
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WARNING Replacement and repair have to be performed by a professional. Therefore: Do not repair or replace the lithium-ion rechargeable battery yourself. In the unlikely event of a lithium-ion rechargeable battery bursting or exploding, keep all combustible materials away. In any of the above cases, return your devices to the Hearing Care Professional.
Further information Safety information For more safety information, refer to the safety manual supplied with the device. Accessories You can use the smartphone app for convenient remote control of your hearing instruments. The app also allows you to deactivate signal tones, to create individual sound profiles and many more functions.
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During extended periods of transport and storage, please observe the following conditions: Storage Transport Temperature 10 to 25 °C -20 to 60 °C (recommended) (50 to 77 °F) (-4 to 140 °F) Temperature 10 to 40 °C -20 to 60 °C (maximum range) (50 to 104 °F) (-4 to 140 °F)
D isposal information To avoid environmental pollution, do not throw power cells or hearing instruments into household trash. Recycle or dispose of power cells or hearing instruments according to local regulations. S ymbols used in this document Points out a situation that could lead to serious, moderate, or minor injuries.
Troubleshooting Problem and possible solutions Sound is weak. ● Increase the volume. ● Charge the hearing instrument. ● Clean or exchange the ear piece. Hearing instrument emits whistling sounds. ● Reinsert the ear piece until it fits securely. ● Decrease the volume. ● Clean or exchange the ear piece.
Country-specific information USA and Canada Certification information for hearing instruments with wireless functionality: P Li-Ion G6 ● HVIN: RFM002 ● Contains FCC ID: SGI-RFM002 ● Contains IC: 267AB-RFM002...