Tempur-Pedic Ergo Remote Control Manual

Safety precautions and usage statements

Attention: Important Safety Disclaimers

Read all instructions before using your TEMPUR-PEDIC ERGO™ adjustable base.

SAVE THESE INSTRUCTIONS.

To reduce the risk of shock, burns, fire or injury:
Always unplug the base from the electrical outlet before servicing any part of the base. To reduce risk of electric shock, unplug the base before cleaning. To safely disconnect, ensure the base is in a flat position with all motors off, and unplug from power source.
Keep the power cord away from heated surfaces. Never operate the base when the air openings are blocked. Keep air openings free of lint, hair and the like. Do not drop or insert any object into any opening.
Discontinue use of the bed base and contact a qualified service center if: it has a damaged cord or plug, is not working properly, or has been dropped into water.
Only use this bed base for its intended use as described in this manual. Do not use accessories/attachments that are not recommended by the manufacturer.
Close supervision is required when the bed base is used by or near children, convalescents or disabled persons.

Outlet Safety:
For optimal safety and operation, plug bed base into a surge protector (not included).
The bed base should only be plugged directly into a wall outlet or surge protector (recommended). Improper connection of the equipment can result in the risk of electrical shock, electrical fire or faulty operation of this bed base. If the plug does not fit your outlet, contact a qualified electrician to install a suitable outlet. Unauthorized modification or failure to use a wall outlet or surge protector could void the electrical portion of your warranty.

Warranty Warning:
Do not open or tamper with control box, motors, or remote (with the exception of battery compartments). The warranty will be void if the internal workings of these components are tampered with. For complete warranty information refer to the warranty information section.

In-Home Use and Hospital Disclaimer:
The TEMPUR-PEDIC ERGO™ adjustable bases are designed solely for in-home use. This base was not designed as a hospital bed and is not designed to meet hospital standards. Do not use this base with TENT TYPE oxygen therapy equipment or near explosive gases.

Pets and Small Children:
Immediately dispose of all packing materials as they may pose a smothering risk to small children and pets. To avoid injury, it is not advised to allow children and small pets to play on or under the bed. Children should not operate the bed base without adult supervision.

Safety Features:
Free-release head and foot motors are designed to lower the mattress by retracting only with gravity, never pulling downwards, which minimizes pinch points.
The remote control is programmed with a child lock feature.

Model No:
Twin Long: 19001-38.80-4166
Full: 19001-54.74-4166
King: 19001-76.80-4166
CA King: 19001-72.84-4166
Queen: 19001-60.80-4166
CA King Split: 19001-36.84-4166

Power Ratings:
INPUT: AC 100–240V 50/60 HZ 2.0A
OUTPUT: DC 29V 2.0A
WATTS: 58W

Product Ratings:
The lift motors are not designed to operate continuously for more than two [2] minutes in an eighteen [18] minute time period or approximately 10% duty cycle. Attempting to circumvent or exceed this rating will shorten the life expectancy of the product and may void the warranty.
The massage motors are not designed to operate continuously for more that 30 minutes at a time. Please allow the massaging system to rest for 30 minutes after automatic massage shut off before restarting.

Weight Limits:
The recommended weight limits on the TEMPUR-PEDIC ERGO™ are: Twin Long / Full / Queen / King / Split CA King / CA King: 700 pounds.
Maximum weight the bed can support per person is 275 pounds with the weight evenly distributed across the head and foot sections. This product is not designed to support or lift this amount of weight in the head or foot sections alone. NOTE: Exceeding the recommended weight restrictions could damage your TEMPUR-PEDIC ERGO™ and void your warranty. For best performance, you should enter and exit the TEMPUR-PEDIC ERGO™ while it is in the flat or fully lowered position.
TEMPUR-PEDIC ERGO™ fits easily inside bed frames, furniture beds and platform beds that are certified to hold a minimum of 900 pounds. If using this adjustable base without the legs and placing directly on a bed frame or platform bed, cross-bed supports (slats) are strongly recommended to ensure TEMPUR-PEDIC ERGO™ maintains stability during operation.

Exceeding this weight restriction could damage the bed and/or cause injury and will void the warranty.

Acoustics:
In normal base operation the wheels, which allow the bed to maintain its distance from the wall, will make contact with the steel platform supports of the base creating a contact noise. When entering, exiting or shifting weight on the base, this contact noise may be audible as the wheels make contact. This is normal.

Fabric Care:
To prolong the life of your fabric, protect from direct sunlight whenever possible. For spot cleaning, wipe area with a light damp sponge or vacuum with a soft brush attachment to remove particles. Keep at a minimum of 30cm (12 inches) away from direct heat sources.
For deeper cleaning, blot liquid spills with a clean dry cloth. Wipe with a clean cloth dampened with warm water. Do not wet excessively. A soft bristle brush may be used to remove ingrained soil. Avoid scratching by gentle brushing. Wipe with a clean cloth dampened with warm water to remove residues after brushing. Dry in shade away from direct heat.
If persistent marks remain visible after cleaning, seek professional advice.

FCC Compliance:
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference and (2) this device must accept any interference received, including interference that may cause undesired operation.
To comply with the FCC RF exposure compliance requirements, no change to the antenna or the device is permitted. Any change to the antenna or the device could result in the device exceeding the RF exposure requirements and void user's authority to operate the device.
Radio Frequency: 2.4 GHz

CAN ICES-3 (B)/NMB-3(B)

Parts list

Before discarding the packing materials, ensure all the parts are accounted for.

All electronics and components that need to be installed are located in boxes under the base or attached to the frame.

1. Wireless Remote Control (1) AAA Batteries (3)
   
2. Mattress Retainer Bar (1)*
   
3. Legs (6)
   
4. Power Cord (1)
   
5. Power Supply (1)
   
6. Battery Backup Box (1) (9-Volt batteries not included)
   
7. Connecting Strap ‡*
   
8. Sync Cord ‡
   

For your safety, read the owner's manual carefully and completely before operating this product. Electric shock may occur if electrical components are not installed or operated according to these guidelines.

Miscellaneous Parts (not included):
Surge Protector (1)
9 Volt Batteries (2)
* These items are attached to the base for shipping purposes. Carefully remove from base and set aside.
‡ Only included in Twin Long, and California King Split bases.

Base overview

Quick reference guide

Not to scale. For illustration purposes only. Read all instructions before beginning installation.

Installation guide

Always use two people when setting up the base.

STEP 1
Place the bed base box in a desired location with the bottom of the box facing up.
Remove the binding straps and packing materials, making sure not to puncture the box with any sharp objects.

STEP 2
Remove the bed base from the box. Unfold the bed making sure to keep the bottom of the bed facing upwards.

STEP 3
Legs are shipped fully assembled. Alternative heights in 3" increments can be achieved by removing leg segments.
To install the legs, thread the leg into frame, and tighten by hand. Do not over tighten.

STEP 4
Locate the battery backup box and install (2) 9-Volt batteries (not included).

STEP 5
Uncoil input power cord (connected to control box's power port) and plug into power supply.

STEP 6
Uncoil the power cord and connect to the power supply. Place power supply on the ground and extend from the base. Ensure that the power supply and all attached cords are directed toward the desired surge protector.

STEP 7
Carefully flip the base over on to its legs. Important: Two people are required to move the bed base. Do not drag across the floor. Do not rest frame on its side, excessive pressure may damage the legs.

STEP 8
Plug the power cord into a power source. A surge protector is recommended.

STEP 9
Ensure batteries are correctly installed in the back of the remote.
Quickly test functions to verify proper setup before placing mattress on base. Return the base to a flat position before placing the mattress on top.

STEP 10
To install the mattress retainer bar, insert each end of the bar into the holes at the foot of the platform.

Setup is now complete! Test all functions on remote.

Remote control

Remote Control arrives paired to the adjustable base. Three (3) AAA batteries are required to operate the remote.

MASSAGE

Head Zone Massage Control
Activates simple steady-state massage and toggles through 2 intensity levels. Low, high and off.

Foot Zone Massage Control
Activates simple steady-state massage and toggles through 2 intensity levels. Low, high and off.

Massage Wave Mode Control
Turns on and activates programmed massage mode. Toggles wave modes 1, 2,3 and off. Intensity default is low.

There are 3 possible wave massage modes and 2 intensity levels to choose from. Press the Wave Massage Mode Selector to choose the desired mode (1,2,or 3), then use the Head Massage and/or the Foot Massage buttons to cycle through the available intensity levels. Once the massage mode is chosen, it will run for 30 minutes unless it is cancelled by pressing the Wave Massage Mode Selector button repeatedly until massage stops.

If one of the wave massage modes is not needed, pressing Head and/or Foot Massage buttons will initiate massage for those sections and cycle through 2 different intensity levels as well as "OFF".

Remote Control arrives paired to the adjustable base. Three (3) AAA batteries are required to operate the remote.

ADJUST

Head Position Adjustments
Use to raise and lower the head section of your adjustable base.

Foot Position Adjustments
Use to raise and lower the foot section of your adjustable base.

* Not user programmable.
‡ Can be reprogrammed to user desired position.

The ZERO G, TV in Bed, Anti-Snore, and Favorite 1 in bed presets can be re-programmed to any position chosen by the user. Simply adjust the bed to the desired position, then hold any of the 4 buttons down until the remote backlight flashes twice. The button is now reprogrammed.
To restore the buttons to their original positions, depress the One-touch Flat and Zero-G buttons simultaneously for 5 seconds. The remote backlight will flash twice to indicate the original positions have been restored.

PRESET

Zero G ‡
Adjusts your legs to relieve pressure off the lower back.

Flat *
One-Touch Flat lowers head and foot to flat position and turns off massage (if running).

TV in Bed Preset Position ‡
Brings head and foot into position for viewing TV.

Anti-Snore Preset Position ‡
Raises the head of the bed slightly to help open airways.

Favorite 1 Preset Position ‡
Reprogrammable Preset Position.

Underbed LED lighting *
Turn on/off underbed LED lighting.

Remote control pairing

Remote Pairing

The original remote that comes in the box is already paired to the adjustable base. No further action is required. In the event that the remote is not paired with the base, follow the steps below.

STEP 1
Locate the battery backup box and press the button TWICE. A light on the battery back up box will illuminate.

STEP 2
Remove the back cover of the remote, press and hold down the PAIR button. The PAIR button will illuminate blue and start flashing. When the PAIR button stops flashing, the illuminated light on the battery backup box will go out. Release the PAIR button. The remote is now paired to the adjustable base.

STEP 3
Test all remote functions. If the remote buttons do not impact the adjustable base movements, please repeat the process again or call Tempur-Pedic customer service: U.S. 1-800-821-6621 | Canada: 1-800-887-4321 | México: 01-722-273-1810

*ALTERNATE REMOTE PAIRING PROCESS
Locate the control box and press the button twice. A green LED light will illuminate on the control box. On the back of the remote, press and hold the PAIR button. The PAIR button will illuminate blue and start flashing. When the PAIR button stops flashing, the green LED light on the control box will go out. Release the PAIR button. The remote is now paired to the adjustable base.

Child Lock Feature

Activate Child Lock
Press and hold HEAD UP and HEAD DOWN buttons together for approximately six (6) seconds. The remote backlight will flash twice. When the backlight light goes away, the remote is now in Child Lock. Pressing any buttons while in Child Lock will yield no movement to your adjustable base.

Deactivate Child Lock
Press and hold FOOT UP and FOOT DOWN buttons together for approximately six (6) seconds. The remote backlight will flash twice. When the backlight light goes away, the remote is no longer in Child Lock. The remote and adjustable base will work normally.

Emergency battery backup box

Two (2) 9 Volt batteries are required to operate the battery backup box feature and are NOT included.

OVERVIEW
For emergency use only, in case of a power outage.
In the event that the base is stuck in an articulated position during a power outage, the battery backup box will return the base to a flat position. Batteries are not to be used for normal operation of the base.

STEP 1
Install the 9 Volt batteries into the provided battery backup box. Do not mix brand name batteries.

STEP 2
Press the button on the battery backup box to lower the base to flat position.

Connecting strap (optional)

Connecting straps are secured to the base frame upon delivery.

OVERVIEW
If a split setup is being installed, plastic connecting straps are provided (one per base) to secure the bases together. Use both straps to secure the head and foot portions together.

STEP 1
With the bases in their desired location, slightly loosen both legs to allow the strap to fit on the leg bolt, between the leg washer and frame.

STEP 2
Slide side (a) of the connecting strap onto leg bolt. Swing the strap and connect side (b) to the leg bolt. Secure the strap by shifting to the left.

STEP 3
Re-tighten legs. Do not over tighten. Use the remaining strap on other end of the base.

Syncing two bases (optional)

A Sync Cord is included with Twing Long and Split Cal King size bases. The Sync Cord connects the two control boxes to a single remote for the synchronization of two bases.

STEP 1
Unplug the base(s) from power source.

STEP 2
Disconnect the battery backup box cable from each control box or splitter cable (make note where the cable was plugged in).

STEP 3
Connect the male end of each sync cord to control box or splitter cable. Insert it into the same port that you disconnected the battery backup box from in Step 2.

STEP 4
Connect each battery backup box male connection to the sync cord female connection (Refer to illustration at right).

STEP 5
Plug bases back into the power source.

STEP 6
Check to ensure all cords are securely attached. Both remotes will now operate both bases simultaneously.

The system is now linked. Pressed buttons on either remote will control the two bases simultaneously.

PERFORMANCE NOTES
If bases become mismatched, return both bases to the flat position to re-sync the bases.

Headboard bracket installation guide (optional)

Headboard Brackets are an optional accessory and are not included. A hex key is included with the accessory kit to complete installation.

STEP 1

1. Align the hole in the bracket to the brass sleeve into which the leg threads. Hold the bracket in place and screw the leg into the base until it is snug. DO NOT OVERTIGHTEN. Too much force may cause the leg to spin freely.
2. Align the tab with the hole in the frame (located towards the foot of the base) and use a short bolt, washer and wingnut to secure the bracket. Make sure the bolt is tight.
   

STEP 2

1. Measure the distance between the mounting holes on the headboard and install the T-Bracket to accommodate the headboard.
2. To install the T-Bracket, slide the T-Bracket through the end of the headboard bracket. Align the flat side of the T-Bracket plate to the mounting holes on the headboard.
3. Secure T-Bracket in place by inserting two short screws through top of bracket. Use hex key to tighten screws.
   

STEP 3
Connect your headboard to the attachment plate using the remaining long screws or hardware that came with your headboard. The heads of the bolts will face outward. Use hex key to tighten bolts.

Troubleshooting

If one or more functions on the bed base have stopped operating:

ADJUSTABLE BASE

• Check under the bed base to verify that the wired connections are secure and that there are no cords or bedding obstructing the movement of the base.
• Check to ensure the LED light is illuminated on the control box. If there is no light, verify that the input and power cords are properly connected.
• Unplug the base for 60 seconds to reset the electronic components.
• Plug bed base into a different electrical outlet, or test current outlet with another working appliance (a grounded, electrical surge protector is recommended).

REMOTE

• Ensure that your remote batteries are properly installed or do not need replacing.
• Ensure Child Lock feature is not enabled.
• Ensure that the remote control is paired to the bed base.

If your issue is not resolved by following the instructions above, please locate the serial number on the warranty card or back of the remote control and call the customer service team for your region.

Warranty information

Limited Warranty for TEMPUR-PEDIC ERGO™

TEMPUR-PEDIC^® NORTH AMERICA, LCC (TEMPUR-PEDIC^®) WARRANTS THAT IT WILL, AT TEMPUR-PEDIC'S OPTION, REPLACE OR REPAIR PURCHASER'S TEMPUR-PEDIC ERGO™ MODEL IF IT IS DEFECTIVE DUE TO FAULTY WORKMANSHIP OR MATERIALS, SUBJECT TO THE LIMITATIONS DESCRIBED IN THIS WARRANTY.
TEMPUR-PEDIC^® UNDERTAKES NO RESPONSIBILITY FOR THE QUALITY OF THE GOODS EXCEPT AS OTHERWISE PROVIDED IN THIS WARRANTY. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE THEREOF.
THIS WARRANTY APPLIES ONLY TO TEMPUR-PEDIC ERGO™ MODEL. THIS MODEL MAY BE IDENTIFIED BY REFERENCE TO THE SERIAL NUMBER ON THE PRODUCT.

YEARS 1 THROUGH 3: FULL COVERAGE OF PARTS AND LABOR
TEMPUR-PEDIC ERGO™ is warranted against defects in the workmanship or materials for a period of three (3) years from the warranty commencement date. During these first three years of the warranty, the entire product is so covered, including factory supplied electronics, electrical components, drive motors and power supply components. Upon notice during the first through third year from the warranty commencement date, Tempur-Pedic^® will send replacement parts to the purchaser, at no cost, in order to replace any such defective part. In addition, Tempur-Pedic^® will pay all authorized labor and transportation costs associated with the repair or replacement of any parts which Tempur-Pedic^® determines to be defective. This three (3) year warranty shall not apply if the purchaser does not return any and all defective parts to Tempur-Pedic^® within 15 days of purchaser's receipt of such replacement parts furnished. Return of the frame, however, should it need to be replaced, is not required.
In no instance will this warranty cover any damage attributable to misuse or to normal wear and tear or to excessive weight placed upon the product. Nor will this warranty cover any purchaser other than the original purchaser nor will it cover product purchased from an unauthorized third party. If you are not the original purchaser of this product, you take "as is" and "with all faults." If you did not purchase this TEMPUR-PEDIC ERGO™ we will require proof of purchase from you demonstrating that you are the original purchaser and are eligible to make a valid claim under this Warranty.

YEARS 4 THOUGH 5: FULL COVERAGE OF PARTS ONLY
Upon notice during the years four (4) and five (5) from the warranty commencement date, Tempur-Pedic^® will offer replacement parts for any defective parts to the purchaser. Factory supplied electronics, electrical components, drive motors and power supply components are included. This two (2) year Warranty shall not apply if purchaser does not return any and all defective parts to TempurPedic^® within 15 days of purchaser's receipt of replacement part. Purchaser shall bear all service, transportation, labor and shipping costs related to the delivery and/or replacement of the defective part.

FRAME ONLY - YEARS 1 THROUGH 25 WARRANTY
Notwithstanding the above, Tempur-Pedic^® extends a 25 Year Warranty on the frame itself used in this product. Specifically, Tempur-Pedic^® warrants that for a full 25 years, any defect in the workmanship or the materials used in the frame itself shall be covered. In the event of a frame defect, full product replacement will be offered. For purposes of this 25 Year Warranty, the frame consists of the metal structure of the base and specifically excludes its cover, its side rails, decking and legs, actuator lift motors, control box, remote controls, power supply, and any power supply cords.

ADDITIONAL TERMS AND CONDITIONS
In no instance will this warranty cover any damage attributable to misuse or to normal wear and tear or to excessive weight placed upon the product. Nor will this warranty cover any purchaser other than the original purchaser nor will it cover product purchased from an unauthorized third party. If you are not the original purchaser of this product, you take "as is" and "with all faults." If you did not purchase this TEMPUR-PEDIC ERGO™ directly from Tempur-Pedic^® we will require proof of purchase from you demonstrating that you are the original purchaser and eligible to make a valid claim under this Warranty.
This Warranty does not include coverage for damage caused by the purchasers or by other users if the product has been used in a manner inconsistent with the operation and maintenance procedures outlined in the Complete Reference Guide, this Warranty, or any other applicable document published or approved by Tempur-Pedic^®. Nor does it include coverage if the product has been repaired or modified by the purchaser or by an unauthorized third party or if the product has been damaged in transit. This Warranty does not apply to damage to mattresses, fabric, cables, electrical cords or items supplied by Resellers, as defined below. Contact the Reseller or other appropriate party for warranty information on these items. Nor does this Warranty apply to any unnecessary service calls, including costs for in home service calls solely for the purpose of educating the consumer about the unit or finding an unsatisfactory power connection. In addition, if the recommended weight restrictions are not followed (Twin Long, Full, Queen, King, CA King, and Split CA King bases - up to 700 lbs. each) this Warranty is void.
Replacement parts may be new or reconditioned at Tempur-Pedic^®'s discretion.
Except for the 25 Year Warranty provided for the frame of this product, there is no warranty at all after five years, dating from commencement of this Limited Warranty.

ADDITIONAL LIMITATIONS ON WARRANTY COVERAGE
In the event a warranty claim is filed and a warranty replacement is deemed necessary, purchaser will be required to surrender the original product, including any components, to Tempur-Pedic^® at the time of the replacement. Return of the frame, however, should it need to be replaced, is not required.
Repairs to or replacement of the TEMPUR-PEDIC ERGO™ model or its components under the terms of this Limited Warranty will apply to the original warranty period and will not serve to extend such period. This Warranty begins on the "warranty commencement date" which is the date of purchase for new unused products.
If you did not purchase this TEMPUR-PEDIC ERGO™ model directly from TempurPedic^®, proof of purchase will be required to demonstrate that you are the original purchaser and eligible to make a valid claim under this Warranty.
If original proof of purchase is not provided by the purchaser, Tempur-Pedic^® reserves the right to determine if the unit is covered, or is not covered, by this Warranty and may use the manufacturing date as the warranty commencement date.
The decision to repair or to replace defective parts under this Limited Warranty shall be made by Tempur-Pedic^® at its option and at its sole discretion. Except for the Warranty provided for the frame of this product, there is no warranty at all after five years, dating from commencement of this Limited Warranty.
TEMPUR-PEDIC^® SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY SHALL BE REPLACEMENT OR CREDIT TOWARDS REPLACEMENT AS SET FORTH HEREIN. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to every purchaser. This Warranty gives the purchaser specific legal rights, and the purchaser may also have other legal rights, which may vary from state to state.
If you the purchaser experience any problem with your TEMPUR-PEDIC ERGO™ during the warranty period, please consult the troubleshooting section of your Reference Guide. If the problem persists, please contact Tempur-Pedic^®'s Customer Service Department by calling toll-free 1-800-821-6621 or by sending an email to customer.service@tempurpedic.com.
PLEASE RETAIN THIS WARRANTY PAPERWORK AND ORIGINAL SALES RECEIPT FOR EASY FUTURE REFERENCE AND DOCUMENTATION.
This Warranty is valid in all 50 states, Puerto Rico, Mexico and Canada.

IF YOU HAVE ANY ISSUES WITH YOUR ADJUSTABLE BASE WITHIN THE WARRANTY PERIOD, PLEASE REFER BACK TO THE INSTRUCTIONS IN THIS USER MANUAL. IF YOUR ISSUES PERSIST, PLEASE CALL TEMPUR-PEDIC CUSTOMER SERVICE:
Please have your receipt ready and available.
TEMPUR-PEDIC CUSTOMER SERVICE TOLL FREE NUMBER:
U.S. 1-800-821-6621 | CANADA: 1-800-887-4321 | MÉXICO: 01-722-273-1810

Model Number:
Twin Long: 19001-38.80-4166
Full: 19001-54.74-4166
King: 19001-76.80-4166
CA King: 19001-72.84-4166
Queen: 19001-60.80-4166
CA King Split: 19001-36.84-4166

©2017 Tempur Sealy International