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Summary of Contents for Tempur-Pedic Tempur-Pedic
- Page 1 TEMPUR-Ergo Premier ® Complete Reference Guide Patents pending 10003-PC-B206-01 Rev 1 Copyright 2016 Tempur-Pedic North America, LLC. All Rights Reserved.
- Page 2 TEMPUR-Ergo Premier ® Table of Contents SAFETY PRECAUTIONS ....................3 COMMONLY ASKED QUESTIONS AND ANSWERS ............. 6 SPECIFICATIONS ......................7 INSTALLATION ......................... 8 Installation Instructions ................... 8 Pre-Delivery Procedure ..................9 Delivery Procedure ....................10 Joining Two Split Bases (Tie Strap Installation)............12 Wireless Remote Control Programming ..............
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Page 3: Safety Precautions
Safety Precautions Safety Precautions WARNING! • Keep the cord away from heated surfaces. • Never operate the furnishing with the air openings blocked IMPORTANT SAFETY and keep the air openings free of lint, hair and the like. • Never drop or insert any object into any opening. INSTRUCTIONS. - Page 4 TEMPUR-Ergo Premier ® SAVE THESE INSTRUCTIONS! IN-HOME USE AND HOSPITAL DISCLAIMER Your TEMPUR-Ergo Premier is strictly designed for GROUNDING SAFETY in-home use only. It is NOT designed for hospital This product is for use on a nominal 120-volt circuit, use and is NOT designed to meet hospital standards. and has a grounding plug that looks like the plug DO NOT USE this bed with TENT TYPE oxygen illustrated in sketch A (see figure at right).
- Page 5 Safety Precautions POWER RATINGS: compartments). The warranty is void if these units MODEL NO: TES200, TES300 are tampered with. Any repair or replacement of INPUT: AC 120V VAC, 60 HZ, 2.5 A MAX TEMPUR-Ergo Premier parts must be performed by OUTPUT: DC 29V –...
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Page 6: Commonly Asked Questions And Answers
TEMPUR-Ergo Premier ® Commonly asked Questions and Answers WHAT IS THE HEIGHT OF THE TEMPUR-ERGO WHERE IS THE SERIAL NUMBER ON THE ® PREMIER ADJUSTABLE BASE? TEMPUR-ERGO PREMIER? The overall height ranges from 9 to 19.75 inches floor to The serial number can be found on the law tag attached the bottom of the mattress. -
Page 7: Specifications
TEMPUR-Ergo Premier ® Specifications Bed Type A. Frame B. Base C. Base Weight Width Width Length Twin 24 3/4" 37 1/2" 74 1/4" 169 lb Twin Long 24 3/4" 37 1/2" 79" 173 lb Double 39 1/2" 53 1/4" 75" 219 lb Queen 39 1/2"... -
Page 8: Installation
Installation Installation Instructions Before discarding any packing materials, check your TEMPUR-Ergo Premier carton and verify the following ® items in the parts list are included: Appearance of some parts may differ from photos. Headboard brackets not included. PARTS LIST A. Wireless Remote Control (1) and AA Batteries (2) B. -
Page 9: Pre-Delivery Procedure
TEMPUR-Ergo Premier ® Pre-Delivery Procedure STEP 1 STEP 5 Lift carton top off box to reveal the bottom Once the warehouse test is successful and complete: of the base. • Unplug the power extension cord • Remove the batteries from the remote control and STEP 2 return both to the accessory pack Remove power cord from accessory pack and plug... -
Page 10: Delivery Procedure
Installation Delivery Procedure NOTE: Always keep the TEMPUR-Ergo ® STEP 4 Premier in a flat, horizontal position during Remove the remote control and (2) AA batteries transportation and delivery. Always open the from the accessory pack, remove the cover from the box in the flat position. - Page 11 TEMPUR-Ergo Premier ® STEP 6 STEP 8 Attach TEMPUR-Ergo Premier Legs: Open the Install Retainer Bar with Retainer Bar Plates and ® accessories box, take out the (4) legs and thread Retainer Bar Bolts provided in the accessory pack. them in a clockwise direction into the pre-threaded Requires using a standard screw driver or hex head holes in the frame.
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Page 12: Joining Two Split Bases (Tie Strap Installation)
Installation Joining Two Split Bases (Tie Strap Installation) Your TEMPUR-Ergo Premier is designed to be safe ® STEP 3 and reliable. While using a split adjustable base, it Locate the two (2) fastener straps (one (1) included is important to adhere to the following installation with each split King or Split Cal King adjustable instructions. -
Page 13: Wireless Remote Control Programming
TEMPUR-Ergo Premier ® Wireless Remote Control Programming SETUP PROCEDURE — SINGLE BASE OR TWO BASES STEP 5 OPERATING INDEPENDENTLY Within 30 seconds, reconnect the TEMPUR-Ergo Premier power supply to a working outlet. You NOTE: The remote control included with the will hear two “double-clicks”... - Page 14 Installation STEP 4 STEP 3 Press and hold the FLAT and STOP buttons Install connection cable by inserting one connector simultaneously on the remote control for 10-15 into each control box, pairing together both bases. seconds. The current RF channel number will be shown STEP 4 on the LCD screen.
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Page 15: Headboard Installation
TEMPUR-Ergo Premier ® Headboard Installation STEP 1B NOTE: Headboard Bracket Kit sold separately. Place the Inner Headboard Bracket (A) over the square Before discarding any packing materials, check your tube frame making sure the open side of the channel is Headboard Bracket Kit and verify the following items facing outboard. - Page 16 Place your headboard bolts through the mounting holes on both the Outer Headboard Bracket and your headboard. Firmly tighten. STEP 3 ® Place your Tempur-Pedic mattress on top of your Place four (4) Bracket Bolts (E) with four (4) Lock TEMPUR-Ergo Premier.
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Page 17: Wireless Remote Control Features
TEMPUR-Ergo Premier ® Wireless Remote Control Features READ ADVISORY INFORMATION IN THE SAFETY PRECAUTIONS SECTION OF THIS GUIDE CAREFULLY BEFORE USING THIS PRODUCT. THE POTENTIAL FOR ELECTRIC SHOCK EXISTS IF ELECTRICAL COMPONENTS ARE NOT INSTALLED OR OPERATED PROPERLY. 1. STATUS LED 2. -
Page 18: Operation
Operation Operating Instructions To ensure safe operation of the system, please observe the following safety instructions: CAUTION: Keep children away from electrically adjustable beds and control units. There is risk of injury and electric shock. CAUTION: Unplug the power cord during a thunderstorm or if you do not intend to use the system for an extended period of time. - Page 19 TEMPUR-Ergo Premier ® Flat (7) Recall a memory position (8, 9) Press the FLAT button (7) and the bed Press one of the Memory 1 to Memory 4 buttons (8, 9), for less frame will automatically move to its complete flat position. The LCD will show the than 3 seconds.
- Page 20 Operation MANUAL MASSAGE Lumbar massage (12, 13) The bed frame is equipped with three (3) Press the LUMBAR Massage Intensity + button massage motors (head, lumbar and leg). (12), the lower back massage switches on at 10% The system offers manual massage intensity.
- Page 21 TEMPUR-Ergo Premier ® The intensity of each motor zone can be changed Massage Program 3: Simultaneous Wave (19) while the program is running. In this massage mode all three massage motors Press one of the Massage buttons (Head Massage simultaneously follow a wave. +/- (10-11), Lumbar Massage +/- (12-13) or Press Massage Mode 3 button (19), and massage Leg Massage +/- (14-15), the intensity of the...
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Page 22: Advanced Remote Control Programming
TEMPUR-Ergo Premier ® Advanced Remote Control Programming The control box and the wireless remote control need STEP 3 to be able to communicate via different RF channel Press one of the massage buttons (10-15), (17-20) numbers in order to avoid interference with other to select a new random RF channel number. - Page 23 Advanced Remote Control Programming LEARN PROCEDURE – WITH RF CHANNEL NUMBER STEP 5 CHANGE (SHOWROOM MODE) Press the FLAT button (7) to confirm the RF channel number. The RF channel number will flash for 30 seconds. In contrast to the home mode, the RF channel number can be chosen yourself.
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Page 24: Special Functions
TEMPUR-Ergo Premier ® Special Functions NOTE: During the emergency power-down SYSTEM RESET procedure the lowering speed will be reduced. This function resets the system to the zero position. NOTE: Do not mix old and new batteries. A reset is required in the following cases: •... -
Page 25: Troubleshooting
TEMPUR-Ergo Premier ® Troubleshooting In the event that your TEMPUR-Ergo Premier fails to operate properly, investigate the symptoms and possible ® solutions provided in the chart below: SYMPTOM SOLUTION • Verify that the power cord is plugged into a working, grounded electrical outlet. - Page 26 Troubleshooting SYMPTOM SOLUTION • Check batteries in Wireless Remote Control, replace with two (2) new AA batteries if necessary. NOTE: Do not mix old and new batteries. • Make sure that you are following the duty cycle of the motors (do not operate more than 2 minutes over a 20-minute period, Head and/or Leg lift function has minor or approximately 10% duty cycle).
- Page 27 Serial Number: FOR TECHNICAL SUPPORT OR SERVICE, QUESTIONS ABOUT YOUR TEMPUR-PEDIC MATTRESS, ® OR TO ORDER TEMPUR-ERGO PREMIER ACCESSORIES: ® 1-800-821-6621 OR VISIT WWW.TEMPURPEDIC.COM 10813-TEM...
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Questions and answers
Green light on power supply blinks. Not working
If the green light on the Tempur-Pedic power supply is not lit, it means the unit is not receiving power. You should check the power cord connection, verify the outlet is working, and ensure the surge protector or circuit breaker has not tripped. If the green light is blinking and the unit is not working, it may indicate a power issue or the need to reset the system by unplugging the power cord for 60 seconds and plugging it back in.
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Zero Gravity button does not work
If the Zero Gravity button is not working on your Tempur-Pedic mattress, it may be due to the base being inadvertently locked. To unlock it, hold down the foot up and foot down buttons at the same time until the light on the back of the remote blinks. If the issue persists, you may need to perform a system reset by holding the FLAT button until "RST" appears on the remote, then continuing to hold for 30–60 seconds as the bed moves. If no movement occurs after these steps, check the power connection and battery status of the remote.
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Zero gravity button quit working
The zero gravity button may not be working due to several possible reasons:
1. Child Lock Activated – If the child lock is on, the adjustable base will not function. Hold the lock button and the light button for 3 seconds until the light blinks to disable it.
2. Power Issues – Ensure the power cord is plugged into a working, grounded electrical outlet. Test the outlet by plugging in another device.
3. System Reset Needed – Perform a system reset following the manual's instructions.
4. Connection Problems – Check if the connection cables are properly attached to the control box.
If these steps do not resolve the issue, consider contacting customer service.
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Where is the power output on or King bed?
The power output on a Tempur-Pedic King bed is located on the piston or cylinder that raises the head and foot sections. You plug the power cord into this component, and the other end of the cord plugs into a wall outlet.
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Our bed is a 2017 model. 2 XL singles on king base. Right side remote won’t work for massage/elevation. Have new batteries and have followed steps 1-5 multiple times. I get 2932 code but after plugging unit back to power and pressing flat, no luck. Help
I have an old tempurpedic maxidrive ca. king twin bedframe that stopped working. I can not find user manual on this to find how to open the box to check fuses. Any help would be appreciated.
How to reset my temperpedic
To reset a Tempur-Pedic mattress remote:
1. Remove the batteries from the remote.
2. Unplug the power supply from the control box.
3. Press the reset button on the control box.
4. Reinsert the batteries into the remote.
5. Plug the control box back into the power supply.
6. Press the flat button and the on/off button for the massage function.
This process resets the remote and reconnects it to the bed.
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