Troubleshooting; The Camera Does Not Appear In The Menu Of Selectable Cameras; You Don't See A Camera Image On Your Screen; The Color Of My Image Does Not Correspond To The Impression Through The Ocular - Zeiss Axiocam 105 color R2 Instruction Manual

8 Troubleshooting | 8.1 The camera does not appear in the menu of selectable cameras

8 Troubleshooting

8.1 The camera does not appear in the menu of selectable cameras

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Make sure that you have connected the camera and installed the software and drivers in ac-
cordance to the instructions in this manual.
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Make sure that you installed the software and drivers with administrative rights. Install the
driver with administrative rights again if necessary.

8.2 You don't see a camera image on your screen

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Check if you have started ZEN and clicked the live image button.
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Check the light path setting of the microscope.
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Is the status LED on the camera on? If not, check the cable connections between camera and
computer.
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Reset the camera parameters to default values.
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Execute an automatic exposure measurement.
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Check the display adjustments for the live image.
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Check the aperture diaphragm of the microscope.
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Check the position of the beam splitter between the ocular and the camera port.
For operating the camera with the software, see ZEN Help. Press the F1 key to access the context-
sensitive ZEN Help.
8.3 The color of my image does not correspond to the impression through the
ocular
In case of color cameras:
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Check white balance and, if necessary, repeat white balance.
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Check the monitor's color temperature setting. If necessary, reduce this to the lowest value
that can be set (usually 5200 K).
In case of monochrome cameras:
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Images of monochrome cameras are displayed by using overlay colors to represent the colors
of fluorescence dyes on the monitor. If the color is different to the visual impression in the
eyepiece, select a different overlay color.

8.4 The performance of the camera is not consistent or is too slow

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Generally the performance of the camera is dependent on the performance of the PC. Make
sure the PC hardware and setup are optimal for large data transfers.
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Check that the camera is connected to the USB 3.0 interface of the main board (and not USB
2.0) or the recommened USB 3.0 interface card on the PC.
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Make sure no other devices are plugged into the USB 3.0 interface card. This can potentially
reduce the speed of the USB 3.0 port.
Instruction Manual ZEISS Axiocam 105 color | en-US | Rev.2 | 426555-7010-001
ZEISS
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