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Sharp Zaurus SL-6000L Troubleshooting Manual

Sharp Zaurus SL-6000L Troubleshooting Manual

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Troubleshooting Guide
for the SL-6000L/SL-6000N

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Summary of Contents for Sharp Zaurus SL-6000L

  • Page 1 Troubleshooting Guide for the SL-6000L/SL-6000N...
  • Page 2 This operation manual describes both the SL-6000L and SL-6000N. “Zaurus” is used when describing both models, otherwise the model name is used. If you have a problem with your Zaurus (SL-6000L/SL-6000N), check the following points and refer to the operation manuals. If the problem remains, contact our Support center.
  • Page 3 • Application start up is slow. • A memory shortage occurs when starting applications. • Entries in the Calendar application, etc. cannot be deleted. • Entries I have saved are not being displayed on the Index screens. • On the Index screen I cannot move the highlight to select an entry by using the cursor key.
  • Page 4 • Some of the data fields did not synchronize correctly. (Intellisync for Zaurus, Qtopia Desktop for Zaurus) • Pressing the Sync Start button on the Zaurus will not start synchronization process. (Intellisync for Zaurus, Qtopia Desktop for Zaurus) • Synchronization is taking a long time. (Intellisync for Zaurus, Qtopia Desktop for Zaurus) •...
  • Page 5 “ ”. (See the Start-up Guide: “Inserting and Charging the Battery”.) • If the error persists, the battery or the unit may have a problem. Contact your local SHARP dealer for repair. • The Zaurus does not turn on even after recharging.
  • Page 6 • The Zaurus does not turn on by pressing the Power key. • The screen is lit but characters, etc. are not displayed. • Entries are displayed incorrectly. • Tapping or operating keys will not work properly. • Try to change the displayed contents by pressing the Home key, etc. •...
  • Page 7 • A memory shortage occurs when starting applications. • If some applications are open, close applications which you are not using. • Turn off the “First load” checkboxes for applications you do not use frequently. • Perform the reboot/reset/error check operations in this specific order. (See the Start-up Guide: “What to do If a Problem Occurs”...
  • Page 8 • See the Start-up Guide: “Using Expansion Memory Cards” and be sure to remove the card and insert it again correctly. • Use only memory cards that have been approved by SHARP. Other cards may not work properly with the unit.
  • Page 9 • IR communication is not possible. • Is the mutual distance correct? (See the Operation Manual: “Beam Receive”.) • Are the IR communication ports on both units (transmitting and receiving ports) properly aligned? • Is data being sent from the sending unit after the receiving mode has been entered on the receiving unit? •...
  • Page 10 • Turn off the power of the Zaurus, then turn the power on again after approximately 30 seconds. Always have the AC adapter connected to the Docking Station when communicating with the PC. • Turn off the power of the Zaurus, then remove the Zaurus from the Docking Station. Tap the Qt Menu icon at the left-end of the taskbar, and then tap “Reboot”...
  • Page 11 • Make sure that the USB drivers are installed properly in the PC. Turn off the Zaurus and connect it to the PC using the Docking Station, then turn it on. Display the “Device Manager” screen on the PC as described above. Check that the name of the following driver is displayed: “SL series Ver3 (WDM)”...
  • Page 12 7. When installation is completed, you may be asked to restart your PC. Restart your PC to complete the installation process. • When power saving modes such as suspend, resume, sleep function, etc. are activated on the PC, the USB ports may not operate. Try disabling the power saving mode.
  • Page 13 • Is there a setting error? Re-check the Synchronization Options and the Communication Options settings. • Check the amount of available memory on the Zaurus. If there is insufficient memory, synchronization will not be performed correctly. • Was the Zaurus operated during synchronization? Do not operate the Zaurus during synchronization.
  • Page 14 • After a long E-mail message was transferred from the PC to the Zaurus and the message was truncated. (Intellisync for Zaurus) • There is a 32 KB word limit for e-mail messages to be transferred to the Zaurus. Any words beyond that will be truncated.

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Zaurus sl-6000n