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Cooper Security M Series Servicing Manual

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Remote Servicing Manual
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M-Series
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  • Page 1 Remote Servicing Manual For Use With: M-Series Control Units...
  • Page 2 Every effort has been made to ensure that the contents of this book are correct. However, neither the authors nor Cooper Security Limited accept any liability for loss or damage caused or alleged to be caused directly or indirectly by this book. The contents of this book are subject to change without notice.

  • Page 3: Table Of Contents

    CONTENTS PREFACE About this Manual ....................iv Other Publications....................iv INTRODUCTION A Typical Service Call ....................6 When a Service Call Fails ................7 COMMISSIONING THE CONTROL UNIT At the PC ......................... 8 At the Control Unit....................8 Starting a Remote Service Call Manually............9 Optional ......................10 COMMAND REFERENCE Option 2-5-1-4: Call Back Numbers..........11...

  • Page 4: Preface

    Preface About this Manual This manual is for installers who need to set up an M- Series control unit for remote servicing. The manual briefly introduces the process of remote servicing, and provides full details of the new options within the engineer's menu.

  • Page 5: Introduction

    M-Series Remote Servicing Introduction M-Series software release 3.02.xx allows the control unit to report service information to a remote service centre. The control unit can make service calls on a regular schedule, including up to two re-tries if an individual call fails.

  • Page 6: A Typical Service Call

    M-Series Remote Servicing A Typical Service Call This section describes a typical service call. The notes in italics on the right show the programming commands used to set up each feature of the service call. Call Progress: Use Command: On the day the remote service call is due, 2-5-1-4 to store phone numbers.

  • Page 7: When A Service Call Fails

    M-Series Remote Servicing When a Service Call Fails If the control unit cannot connect to a service centre on the first attempt, then it will make a total of two more attempts as follows: Call Progress for Failed Calls Use Command: 2-5-1-6-3 to set The control unit waits some random time start and end of...

  • Page 8: Commissioning The Control Unit

    M-Series Remote Servicing Commissioning the Control Unit The Installer can set up remote servicing either from the control unit, or using Downloader. The service centre must first allocate a new Panel Site ID for the installation. At the PC These two steps are optional. If you do not wish to set up an account at this time then start reading from “At the Control Unit”...

  • Page 9: Starting A Remote Service Call Manually

    M-Series Remote Servicing Press 3 so that the display shows “Unattended” on the bottom line (you can also use the ¬ and | keys). Press [ to finish. 4. Store the telephone number of the service centre PC that is handling remote service calls: Select option 2-5-1-4.

  • Page 10: Optional

    M-Series Remote Servicing 3. Press 5 then [. The control unit dials the service centre telephone number. Once the call is established, Downloader records the configuration of the control unit and creates a new account (if needed). Downloader then uploads the necessary service information, stores it, and then drops the connection.

  • Page 11: Command Reference

    M-Series Remote Servicing Command Reference This section describes the new programming commands available in version 3.02. Option 2-5-1-4: Call Back Numbers This option allows you to define up to eight telephone numbers for communication with the PC running Downloader. Using the r key, you can insert a 4-second pause between any two digits of the telephone number (the pause is indicated by a comma).

  • Page 12: Option 2-5-1-6-4: Next Service

    M-Series Remote Servicing time window. If the control unit needs to make repeated attempts to complete a service call, then these attempts all take place with this time window. The start and end times of the window must be on the same day. When you select this option the screen immediately displays the Start Time.

  • Page 13: Option 2-5-1-6-6: Call Back

    M-Series Remote Servicing or ¬ to increase or decrease the number of days one at a time.) Press [ to finish. Option 2-5-1-6-6: Call Back There are two methods of connecting a service call from the control unit: either “direct in” or “call-back”. For a “direct-in”...

  • Page 14: Option 2-5-1-6-7: Walk Test Alerts

    M-Series Remote Servicing Option 2-5-1-6-7: Walk Test Alerts Use this option to provide a regular reminder to the user to carry out a walk test. When this option is enabled, the control unit produces an alert on the keypad display at the programmed day and time, and logs the fact that it has given an alert.
  • Page 15 M-Series Remote Servicing Once you have selected the telephone number to use press | or ¬, or key a number between 1 and 5 to select one of the following options: 1 – Connect Establish a connection with the PC running Downloader, but take no further action.

  • Page 16: New Logging Events

    M-Series Remote Servicing New Logging Events Version 3.02 software provides the following log events to record actions related to remote servicing: REM SVC INCALL A PC has made an incoming remote service call to the control unit REMOTE ON LINE The panel is connected to a remote PC.

  • Page 17: User Programming Changes

    M-Series Remote Servicing User Programming Changes A master or manager user can start remote service calls to the service centre with (user) command 2-6-1-9. Note that user command 2-6-1 normally selects one of the callback numbers. Option 9 in this command is dedicated to the remote service number that the installer sets up using command 2-5-1-6-2.

  • Page 18: Appendix A: Downloader Setup For Remote Servicing

    To use the remote servicing features of the Downloader Mark III version 1.4 you must posses a USB dongle for your copy of the software, supplied by Cooper Security Ltd. You can insert the dongle into any free USB port.
  • Page 19 When checked this tick-box enables the fields and tick boxes below it. Important: Cooper Security Ltd recommend that you leave the event log options on default. If you change these selections then the time taken by each service call may increase.

  • Page 20: Account Manager - Remote Servicing Button

    M-Series Remote Servicing Log to Last Service”. You can specify Days, Weeks or Months before the present. Alternatively you can specify Events, which allows you to select a number of events in the field below. Number of … to Retrieve This field changes depending on the contents of “Event Log Retrieval Period”.
  • Page 21 M-Series Remote Servicing the drop down box at the top left of the box, just under the title. The filters available are: This filter: Shows: View Selected Panel Reports for the account currently highlighted in the account manager main window. View All by Panel All reports sorted by control unit type.

  • Page 22: Communications - Remote Service Config

    M-Series Remote Servicing 6 Communications - Remote Service Config The Remote Service Config tab in 6 Communications allows you to set up the control unit ready to make remote service calls. The options within the tab correspond directly to Engineer menu options 2-5-1-6-1 to 2-5-1-6-7.
  • Page 23 M-Series Remote Servicing The top (greyed out) text boxes show the current time and date of the next service call. The bottom text boxes allow you type in the time on the left, and select a new date on the right.

  • Page 24: Appendix B - Shock Entry Zones

    M-Series Remote Servicing Appendix B - Shock Entry Zones With software version 3.02.xx the M-series control units have an extra zone type: Shock Entry. This zone type is intended to help protect final exit/entry doors against forced intrusion in DD243 compliant installations. To apply this zone type you will need to fit a shock sensor to a final exit/entry door in addition to the door contact already fitted there.
  • Page 25 M-Series Remote Servicing The intruder opens the final exit door, opening the door contact. The control unit starts the Entry timer and suspends the Shock Entry timer. The Entry timer expires, causing an alarm. This alarm does not contribute to alarm confirmation (see DD243 6.4.5).
  • Page 26 M-Series Remote Servicing NOTES:...
  • Page 27 M-Series Remote Servicing NOTES:...
  • Page 28 M-Series Remote Servicing Cooper Security Ltd., Security House, Vantage Point Business Village, Mitcheldean, Gloucestershire, GL17 0SZ England www.coopersecurity.co.uk Product Support (UK) Tel: +44 (0)870 7575400 Available between: 08:15 and 17:00 Monday to Friday Product Support Fax: +44 (0)1594 545401.

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