Samsung SM-G885S User Manual
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Samsung SM-G885S User Manual

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SM-G885S
User Manual
English. 04/2018. Rev.1.0
www.samsung.com

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Summary of Contents for Samsung SM-G885S

  • Page 1 SM-G885S User Manual English. 04/2018. Rev.1.0 www.samsung.com...

  • Page 2: Table Of Contents

    Initial setup 114 Gallery Samsung account 120 Always On Display Transferring data from your previous 122 Multi window device 127 Samsung Members Understanding the screen 128 Samsung Notes Notification panel 129 Calendar Entering text 130 Samsung Health 135 Voice Recorder...
  • Page 3 167 Advanced features 169 Dual Messenger 170 Device maintenance 173 Apps 174 Lock screen 175 Smart Lock 175 Biometrics and security 176 Face recognition 179 Fingerprint recognition 182 Samsung Pass 186 Secure Folder 191 Cloud and accounts 192 Backup and restore...

  • Page 4: Basics

    • D efault apps that come with the device are subject to updates and may no longer be supported without prior notice. If you have questions about an app provided with the device, contact a Samsung Service Centre. For user-installed apps, contact service providers.
  • Page 5 These actions are violations of your Samsung licence agreement and will void your warranty. • D epending on the region or model, some devices are required to receive approval from the Federal Communications Commission (FCC).

  • Page 6: Device Overheating Situations And Solutions

    • I f the lower part of the device overheats, it could be because the connected USB cable is damaged. Replace the damaged USB cable with a new Samsung-approved one.
  • Page 7 Basics When the device heats up during use When you use features or apps that require more power or use them for extended periods, your device may temporarily heat up due to increased battery consumption. Close any running apps and do not use the device for a while. The following are examples of situations in which the device may overheat.
  • Page 8 • D ecrease the screen brightness. • I f the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre. Device limitations when the device overheats When the device heats up, the features and performance may be limited or the device may turn off to cool down.
  • Page 9 Basics Precautions for operating environment Your device may heat up due to the environment in the following conditions. Use caution to avoid shortening the battery’s lifespan, damaging the device, or causing a fire. • D o not store your device in very cold or very hot temperatures. •...

  • Page 10: Device Layout And Functions

    • A ppearances and specifications are subject to change without prior notice. • Y ou can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase. • U se only Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty.
  • Page 11 Basics Device layout Proximity/Light sensor Front camera Speaker LED indicator Volume key Power key Bixby key Touchscreen Multipurpose jack (USB Type-C)
  • Page 12 – If you cover the device’s antenna area with your hands or other objects while using certain features, such as calls or the mobile data connection • U sing a Samsung-approved screen protector is recommended. Unapproved screen protectors may cause the sensors to malfunction.
  • Page 13 Basics Hard keys Volume key Power key Bixby key Function • P ress and hold to turn the device on or off. Power • P ress to turn on or lock the screen. • P ress to open Bixby Home. Refer to Bixby for more information.

  • Page 14: Battery

    Charge the battery before using it for the first time or when it has been unused for extended periods. Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or cables can cause the battery to explode or damage the device.
  • Page 15 Basics Plug the USB power adaptor into an electric socket. After fully charging, disconnect the charger from the device. Then, unplug the charger from the electric socket. Reducing the battery consumption Your device provides various options that help you conserve battery power. •...
  • Page 16 • I f you charge the device while the multipurpose jack is wet, the device may be damaged. Thoroughly dry the multipurpose jack before charging the device. • I f the device is not charging properly, take the device and the charger to a Samsung Service Centre.

  • Page 17: Sim Or Usim Card (Nano-Sim Card)

    SIM card is inserted. Use caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards.
  • Page 18 Basics Insert the ejection pin into the hole on the tray to loosen the tray. Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged. Pull out the tray gently from the tray slot. Place the SIM or USIM card on the tray with the gold-coloured contacts facing downwards.
  • Page 19 Basics Correct card installation Nano-SIM card 1 Nano-SIM card 2 Nano-SIM card microSD card • U se only a nano-SIM card. • Y ou cannot insert a nano-SIM card and a microSD card in tray 2 at the same time. Removing the SIM or USIM card Insert the ejection pin into the hole on the tray to loosen the tray.
  • Page 20 Basics Using dual SIM or USIM cards If you insert two SIM or USIM cards, you can have two phone numbers or service providers for a single device. Activating SIM or USIM cards Launch the Settings app and tap Connections → SIM card manager. Select a SIM or USIM card and tap the switch to activate it.

  • Page 21: Memory Card (Microsd Card)

    To view your device’s maximum memory card capacity, refer to the Samsung website. • S ome memory cards may not be fully compatible with the device. Using an incompatible card may damage the device or the memory card, or corrupt the data stored in it.
  • Page 22 Basics Insert the ejection pin into the hole on the tray to loosen the tray. Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged. Pull out the tray gently from the tray slot. When you remove the tray from the device, the mobile data connection will be disabled.
  • Page 23 Basics Place a memory card on the tray 2 with the gold-coloured contacts facing downwards. Tray 1 Tray 2 Gently press the memory card into the tray to secure it. If the card is not fixed firmly into the tray, the memory card may leave or fall out of the tray.

  • Page 24: Turning The Device On And Off

    Doing so can cause data to be corrupted or lost or cause damage to the external storage or device. Samsung is not responsible for losses, including loss of data, resulting from the misuse of external storage devices.
  • Page 25 Basics Restarting the device If your device is frozen and unresponsive, press and hold the Power key and the Volume Down key simultaneously for more than 7 seconds to restart it. Volume Down key Power key Emergency mode You can switch the device to emergency mode to reduce battery consumption. Some apps and functions will be restricted.

  • Page 26: Initial Setup

    Basics Initial setup When you turn on your device for the first time or after performing a data reset, follow the on- screen instructions to set up your device. The initial setup procedures may vary depending on the device’s software and your region.
  • Page 27 No, thank you. Follow the on-screen instructions to proceed the initial setup. Sign in to your Samsung account. You can enjoy Samsung services and keep your data up to date and secure across all of your devices. Refer to...

  • Page 28: Samsung Account

    Samsung account Introduction Your Samsung account is an integrated account service that allows you to use a variety of Samsung services provided by mobile devices, TVs, and the Samsung website. Once your Samsung account has been registered, you can keep your data up to date and secure across your Samsung devices with Samsung Cloud, track and control your lost or stolen device, see tips and tricks from Samsung Members, and more.
  • Page 29 If you forget your account information, tap Find ID or Reset password. You can find your account information when you enter the required information. If you want to verify your Samsung account password via your fingerprints, tap Verify identity with biometrics instead of password using Samsung Pass. Refer to...

  • Page 30: Transferring Data From Your Previous Device

    Basics Transferring data from your previous device You can restore your data, such as images, contacts, messages, and apps from Samsung Cloud. You can also copy them from your previous device via Smart Switch. • T his feature may not be supported on some devices or computers.
  • Page 31 Transferring backup data from a computer Transfer data between your device and a computer. You must download the Smart Switch computer version app from www.samsung.com/smartswitch. Back up data from your previous device to a computer and import the data to your device.
  • Page 32 Smart Switch. On the computer, launch Smart Switch. If your previous device is not a Samsung device, back up data to a computer using a program provided by the device’s manufacturer. Then, skip to the fifth step. Connect your previous device to the computer using the device’s USB cable.
  • Page 33 Basics Samsung Cloud Back up data from your previous device to Samsung Cloud and restore the data to your new device. You must register and sign in to your Samsung account to use Samsung Cloud. Refer Samsung account for more information.
  • Page 34 SAMSUNG NOTES, and SAMSUNG CLOUD DRIVE. Tap each card and enter the next page. You can change the settings or check the saved data. • Y ou can check the backup data in your Samsung account by using the BACKUP AND RESTORE option. Select your device and tap Restore data.

  • Page 35: Understanding The Screen

    Basics Understanding the screen Controlling the touchscreen • D o not allow the touchscreen to come into contact with other electrical devices. Electrostatic discharges can cause the touchscreen to malfunction. • T o avoid damaging the touchscreen, do not tap it with anything sharp or apply excessive pressure to it with your fingertips.
  • Page 36 Basics Dragging Tap and hold an item and drag it to the target position. Double-tapping Double-tap the screen. Swiping Swipe upwards, downwards, to the left, or to the right. Spreading and pinching Spread two fingers apart or pinch on the screen.
  • Page 37 Basics Navigation bar (soft buttons) When you turn on the device, the soft buttons will appear on the navigation bar at the bottom of the screen. The soft buttons are set to the Recents button, Home button, and Back button by default. The functions of the buttons can change according to the app currently being used or usage environment.
  • Page 38 Basics Turning on the screen using the Home button On the Always On Display, double-tap the Home button to turn on the screen. Setting the navigation bar Launch the Settings app, tap Display → Navigation bar, and then select an option. •...
  • Page 39 Basics Home screen and Apps screen The Home screen is the starting point for accessing all of the device’s features. It displays widgets, shortcuts to apps, and more. The Apps screen displays icons for all apps, including newly installed apps. The screen may appear differently depending on the region or service provider.
  • Page 40 Basics Switching between Home and Apps screens On the Home screen, swipe upwards or downwards to open the Apps screen. To return to the Home screen, swipe upwards or downwards on the Apps screen. Alternatively, tap the Home button or the Back button. Home screen Apps screen...
  • Page 41 Basics If you add the Apps button on the Home screen, you can open the Apps screen by tapping the button. On the Home screen, tap and hold an empty area and tap Home screen settings → Apps button → Show Apps button → APPLY. The Apps button will be added at the bottom of the Home screen.
  • Page 42 Basics Drop the app when a folder frame appears around the apps. A new folder containing the selected apps will be created. Tap Enter folder name and enter a folder name. • A dding more apps Tap ADD APPS on the folder. Tick the apps to add and tap ADD. You can also add an app by dragging it to the folder.
  • Page 43 Basics Editing the Home screen On the Home screen, tap and hold an empty area, or pinch your fingers together to access the editing options. You can set the wallpaper, add widgets, and more. You can also add, delete, or rearrange Home screen panels. •...
  • Page 44 Basics Displaying all apps on the Home screen Without using a separate Apps screen, you can set the device to display all apps on the Home screen. On the Home screen, tap and hold an empty area, and then tap Home screen settings →...
  • Page 45 Basics Icon Meaning Alarm activated Mute mode activated Vibration mode activated Flight mode activated Error occurred or caution required Battery charging Battery power level Lock screen Pressing the Power key turns off the screen and locks it. Also, the screen turns off and automatically locks if the device is not used for a specified period.
  • Page 46 Basics Changing the screen lock method To change the screen lock method, launch the Settings app, tap Lock screen → Screen lock type, and then select a method. When you set a pattern, PIN, password, face, or fingerprint for the screen lock method, you can protect your personal information by preventing others from accessing your device.
  • Page 47 Basics Screen capture Capture a screenshot while using the device and write on, draw on, crop, or share the captured screen. You can capture the current screen and scrollable area. Capturing a screenshot Use the following methods to capture a screenshot. Captured screenshots will be saved in Gallery.

  • Page 48: Notification Panel

    Basics Notification panel When you receive new notifications, such as messages or missed calls, indicator icons appear on the status bar. To see more information about the icons, open the notification panel and view the details. To open the notification panel, drag the status bar downwards. To close the notification panel, swipe upwards on the screen.
  • Page 49 Basics Using quick setting buttons Tap quick setting buttons to activate certain features. Swipe downwards on the notification panel to view more buttons. To change feature settings, tap the text under each button. To view more detailed settings, tap and hold a button. To rearrange buttons, tap →...

  • Page 50: Entering Text

    Basics Entering text Keyboard layout A keyboard appears automatically when you enter text to send messages, create notes, and more. • W hen the keyboard is opened for the first time, the keyboard setup screen will appear. Set the input language, keyboard type, and keyboard settings and then tap START.
  • Page 51 Basics Additional keyboard functions • : Enter emoticons. • : Enter stickers. • : Attach animated GIFs. This feature may not be available depending on the region or service provider. • : Enter text by voice. •...
  • Page 52 Basics Dictionary Look up definitions for words while using certain features, such as when browsing webpages. Tap and hold over a word that you want to look up. If the word you want to look up is not selected, drag to select the desired text.

  • Page 53: Installing Or Uninstalling Apps

    Apps and features Installing or uninstalling apps Galaxy Apps Purchase and download apps. You can download apps that are specialised for Samsung Galaxy devices. Open the Samsung folder and launch the Galaxy Apps app. This app may not be available depending on the region or service provider.
  • Page 54 Apps and features Managing apps Uninstalling or disabling apps Tap and hold an app and select an option. • D isable: Disable selected default apps that cannot be uninstalled from the device. • U ninstall: Uninstall downloaded apps. Enabling apps Launch the Settings app, tap Apps →...

  • Page 55: Bixby

    • R eminder: You can create reminders to schedule to-do items or to view content later. • T o use the Bixby feature, your device must be connected to a Wi-Fi or mobile network. • T o use the Bixby feature, you must register and sign in to your Samsung account.
  • Page 56 Apps and features Press the Bixby key to open Bixby Home. To close Bixby Home, press the key again. Press and hold the Bixby key to launch Bixby Voice immediately. While pressing and holding the Bixby key, say what you want to Bixby Voice and then release your finger from the key. Bixby Voice will perform what you request.
  • Page 57 Starting Bixby When you launch Bixby for the first time, the Bixby intro page will appear. You must register and sign in to your Samsung account according to the on-screen instructions and agree to the terms and conditions. Press the Bixby key.
  • Page 58 Apps and features Bixby Home On the Bixby Home screen, you can view recommended services and information that Bixby provides by analysing your usage patterns and your routine. Opening Bixby Home Press the Bixby key. Alternatively, swipe to the right on the Home screen. The Bixby Home screen will appear.
  • Page 59 Apps and features Using recommended content on Bixby Home When you open Bixby Home, you can view the content that is frequently updated as Bixby cards. Swipe upwards or downwards to view the Bixby cards. For example, on the way to the office in the morning, you can view your day’s schedule and play your favourite music on the Bixby Home screen.
  • Page 60 • T o use Bixby Voice, your device must be connected to a Wi-Fi or mobile network. • T o use Bixby Voice, you must register and sign in to your Samsung account. Launching Bixby Voice Launching Bixby Voice with the Bixby key When you press and hold the Bixby key, Bixby Voice will launch and start listening.
  • Page 61 Apps and features When you tap FULL SCREEN, the Bixby Voice full screen will appear. On the Bixby Voice full screen, you can use the following features. View your history of Share the current screen. conversations. Bixby Voice settings My Bixby Adjust the volume of voice feedback.
  • Page 62 Apps and features Using Bixby Voice When you say what you want to Bixby Voice, Bixby Voice will display your speech as on-screen text and launch corresponding functions or show the information you requested. For example, if you say “Show me today’s weather”, then the weather information will appear on the Bixby Voice screen.
  • Page 63 Apps and features Status icons The Bixby Voice icon will change according to Bixby Voice’s current status as follow: Bixby Voice is listening. Say your request. Bixby Voice is processing your request. Bixby Voice is on standby. To talk to Bixby Voice, tap this icon and say your request when the icon changes to the listening status icon.
  • Page 64 Apps and features Viewing supported apps and commands To view Bixby Voice supported apps and various ways to use Bixby Voice, open Bixby Home and tap → Voice apps and services. You can view the suggested commands of how to use each app.
  • Page 65 The Voice Recorder app will launch and it will start recording. Viewing your step count records Say “Show me my step count for today” to Bixby Voice. The Samsung Health app will launch and it will show you the steps tracker.
  • Page 66 Apps and features Using quick commands You can add quick commands so that you can say commands more quickly and easily. You can also launch multiple commands together by adding them to a quick command. Adding your own quick commands On the Bixby Home screen, tap →...
  • Page 67 Apps and features Adding recommended quick commands You can add recommended quick commands to your quick commands. On the Bixby Home screen, tap → My Bixby → Quick commands. Swipe to the left or right on a recommended quick command and tap on the command you want.
  • Page 68 You can also set Bixby Voice to start dictation mode when you press and hold the Bixby key while the Samsung keyboard is open. To use this feature, open the Bixby Home screen, tap → Settings, and then tap the Dictation on keyboard switch to activate it.
  • Page 69 Apps and features Unlocking the screen by voice You can unlock the screen by saying your voice password to Bixby Voice. • Y our device can be unlocked by someone else who says the correct password. • V oice password is less secure than Pattern, PIN, or Password. Setting a voice password On the Bixby Home screen, tap →...
  • Page 70 Apps and features Using earphones or a Bluetooth headset Connect earphones or a Bluetooth headset to the device when your voice is not heard clearly via the built-in microphone due to noisy environments. Press and hold the Call button on earphones or a Bluetooth headset to launch Bixby Voice and say your request to the microphone.
  • Page 71 • T o use this feature, the device must be connected to a Wi-Fi or mobile network. • T o use this feature, you must register and sign in to your Samsung account. • T he available features and search results may vary depending on the region or service provider.
  • Page 72 Apps and features Launching Bixby Vision Launch Bixby Vision using one of these methods. • I n the Camera app, select the AUTO mode and tap • I n the Gallery app, select an image and tap • I n the Internet app, tap and hold an image and tap Bixby Vision. •...
  • Page 73 Apps and features Setting languages for text detection Select the language to use when detecting text using the Bixby Vision features. Activate Bixby Vision. Tap → Settings → Select languages. Tap the Auto detect language switch to deactivate it. Tap Language to detect, check languages to use, and then tap SAVE. Searching for similar images Search for images similar to the recognised object online.
  • Page 74 Apps and features Searching for nearby places Search for landmarks or information about nearby places by recognising your current location. For example, if you want to search for cafes near a landmark, use the Bixby Vision features. The device will search for and show you nearby cafes. When you have a desired landmark or place, launch Bixby Vision.
  • Page 75 • T o receive more accurate notifications, connect to a Wi-Fi or mobile network. • T o fully use this feature, you must register and sign in to your Samsung account. • T o use location reminders, the GPS feature must be activated.
  • Page 76 Apps and features Tap GET STARTED on the UPCOMING REMINDERS card. The Reminder intro page will appear. Add the app icon to the Home screen. Tap START. If the Add Reminder on Home screen option is ticked, you can launch the Reminder app ( ) from the Home screen.
  • Page 77 Apps and features Tap Set conditions → Pick a place and set the location to home. Tap WHEN I ARRIVE AT → DONE. Tap SAVE to save the reminder. When you arrive at home, the ‘Water the flowers’ notification will appear. Creating reminders with Bixby Voice Press and hold the Bixby key and say “Remind me to water the flowers when I get home”.
  • Page 78 Apps and features Checking reminder notifications At the preset time or location, a notification pop-up window will appear. Tap COMPLETE or SNOOZE. Viewing the reminders list Launch the Reminder app to view your reminders list. To view reminder details, select a reminder.
  • Page 79 Apps and features Edit the conditions and tap SAVE. Reminder information Checklist Reminder conditions Repeat interval Add an image. Completing reminders Mark reminders that you do not need to be reminded of as complete. On the reminders list, select a reminder and tap COMPLETE. Alternatively, swipe to the left on a reminder.
  • Page 80 Apps and features Customising Bixby settings On the Bixby Home screen, tap → Settings. • S amsung account: View your Samsung account information. • H OME CARDS – Cards: Select apps to show as cards on the Bixby Home screen.
  • Page 81 – Dictation on keyboard: Set Bixby Voice to start dictation mode when you press and hold the Bixby key while the Samsung keyboard is open. – Read aloud in high quality: Set Bixby Voice to read messages aloud in high quality audio.

  • Page 82: Phone

    Apps and features Phone Introduction Make or answer voice and video calls. Making calls Launch the Phone app and enter a phone number. If the keypad does not appear on the screen, tap to open the keypad. to make a voice call, or tap to make a video call.
  • Page 83 Apps and features Making calls from call logs or contacts list Tap RECENTS or CONTACTS, and then swipe to the right on a contact or a phone number to make a call. If this feature is deactivated, launch the Settings app, tap Advanced features, and then tap the Swipe to call or send messages switch to activate it.
  • Page 84 Apps and features Receiving calls Answering a call When a call comes in, drag outside the large circle. Rejecting a call When a call comes in, drag outside the large circle. To send a message when rejecting an incoming call, drag the SEND MESSAGE bar upwards. You can send a text message or a sticker to reject a call.
  • Page 85 Apps and features Options during calls If the area around the rear camera and the fingerprint recognition sensor is covered, unwanted noises may incur during a call. Remove accessories, such as a screen protector or stickers, around the rear camera area. During a voice call The following actions are available: •...
  • Page 86 Apps and features Adding a phone number to Contact Adding a phone number to Contacts from the keypad Launch the Phone app. Enter the number. If the keypad does not appear on the screen, tap to open the keypad. Tap CREATE CONTACT to create a new contact, or tap UPDATE EXISTING to add the number to an existing contact.

  • Page 87: Contacts

    Apps and features Contacts Introduction Create new contacts or manage contacts on the device. Adding contacts Creating a new contact Launch the Contacts app, tap , and then select a storage location. Enter contact information. Select a storage location. Add an image. Enter contact information.
  • Page 88 Launch the Settings app, tap Cloud and accounts → Accounts and select the account to sync with. Tap Sync account and tap the Sync Contacts switch to activate it. For the Samsung account, tap → Sync settings and tap the Contacts switch to activate Searching for contacts Launch the Contacts app.
  • Page 89 Apps and features Tap the contact’s image, or tap the contact’s name → Details. Then take one of the following actions: • : Add to favourite contacts. • / : Make a voice or video call. • : Compose a message. •...
  • Page 90 Apps and features Creating groups You can add groups, such as family or friends, and manage contacts by group. Launch the Contacts app and tap Groups → CREATE. Enter a group name. To set a group ringtone, tap Group ringtone and select a ringtone. Tap Add member, select contacts to add to the group, and then tap DONE.

  • Page 91: Messages

    Apps and features Messages Introduction Send and view messages by conversation. Sending messages You may incur additional charges for sending messages when you are roaming. Launch the Messages app and tap Add recipients and tap START. Enter a message. To record and send a voice message, tap and hold , say your message, and then release your finger.
  • Page 92 Apps and features Viewing messages Messages are grouped into message threads by contact. You may incur additional charges for receiving messages when you are roaming. Launch the Messages app and tap CONVERSATIONS. On the messages list, select a contact. View your conversation. To reply to the message, tap Enter message, enter a message, and then tap Blocking unwanted messages Block messages from specific numbers added to your block list.

  • Page 93: Internet

    Browse the Internet to search for information and bookmark your favourite webpages to access them conveniently. Browsing webpages Open the Samsung folder and launch the Internet app. Tap the address field. Enter the web address or a keyword, and then tap Go.
  • Page 94 Apps and features Using secret mode In secret mode, you can separately manage open tabs, bookmarks, and saved pages. You can lock secret mode using a password and your fingerprint. Activating secret mode In the toolbar at the bottom of the screen, tap Tabs → TURN ON SECRET MODE. If you are using this feature for the first time, set whether to use a password or your biometric data for secret mode.

  • Page 95: Email

    Setting up email accounts Set up an email account when opening Email for the first time. Open the Samsung folder and launch the Email app. Enter the email address and password, and then tap SIGN IN. To manually register an email account, tap MANUAL SETUP.

  • Page 96: Camera

    Apps and features Camera Introduction Take photos and record videos using various modes and settings. Camera etiquette • D o not take photos or record videos of other people without their permission. • D o not take photos or record videos where legally prohibited. •...
  • Page 97 Apps and features Basic shooting Taking photos or recording videos Tap the image on the preview screen where the camera should focus. to take a photo or tap to record a video. Shooting modes Switch between the front and rear cameras.
  • Page 98 Apps and features • T he preview screen may vary depending on the shooting mode and which camera is being used. • T he camera automatically shuts off when unused. • M ake sure that the lens is not damaged or contaminated. Otherwise, the device may not work properly in some modes that require high resolutions.
  • Page 99 Apps and features Setting the camera button action You can take a series of photos or create an animated GIF by tapping and holding the camera button. → Hold Camera button to and select an action you want to On the preview screen, tap use.
  • Page 100 Apps and features Using the focus and exposure features Locking the focus (AF) and exposure (AE) You can lock the focus or exposure on a selected area to prevent the camera from automatically adjusting based on changes to the subjects or light sources. Tap and hold the area to focus, the AF/AE frame will appear on the area and the focus and exposure setting will be locked.
  • Page 101 Apps and features LIVE FOCUS The dual camera allows you to take shallow focus photos where the background is blurred and the subject stands out clearly. Taking portraits that stand out using the Live focus feature Adjust the background blur level on the preview screen and take a photo that highlights the subject.
  • Page 102 Apps and features Editing the background of the Live Focus photos You can also edit the background blur level of a photo taken with the Live focus feature. When the background lighting appears in blurred points, you can change the shape of the background blur.
  • Page 103 Apps and features Select a photo taken with the Live focus feature and tap ADJUST BACKGROUND BLUR. To adjust the background blur level, drag the background blur adjustment bar to the left or right. To change the background blur shape, drag the effect list to the left or right and select an effect you want.
  • Page 104 Apps and features Live stickers Capture photos and videos with various live stickers. As you move your face, stickers will track with your movements. You can also record a lovely and funny sticker that keeps moving in a video. On the shooting modes list, tap STICKERS. and select a sticker you want.
  • Page 105 Apps and features Using shooting modes To change the shooting mode, drag the shooting modes list to the left or right, or swipe to the left or right on the preview screen. Select a shooting mode you want. → Edit camera You can edit the shooting modes list.
  • Page 106 Apps and features • : Change the focus mode. Drag the adjustment bar towards to manually adjust the focus. To switch to auto focus mode, tap MANUAL. • : Select an appropriate white balance, so images have a true-to-life colour range. You can set the colour temperature.
  • Page 107 Apps and features Hyperlapse mode Record scenes, such as passing people or cars, and view them as fast-motion videos. On the shooting modes list, tap HYPERLAPSE. and select a frame rate option. If you set the frame rate to Auto, the device will automatically adjust the frame rate according to the changing rate of the scene.
  • Page 108 Apps and features and drag the adjustment bar to adjust the colour tone. to take a photo. Slow motion mode Record a video for viewing it in slow motion. You can specify sections of your videos to be played in slow motion. On the shooting modes list, tap SLOW MOTION.
  • Page 109 Apps and features Beauty mode Take a photo with lightened faces for gentler images. On the shooting modes list, tap BEAUTY. To apply beauty effect, tap and select options. Refer to Applying beauty effects for more information. Selfie mode Take self-portraits with the front camera. You can preview various beauty effects on the screen.
  • Page 110 Apps and features Selfie focus mode Take selfies that focus on your face by blurring the background. On the preview screen, swipe upwards or downwards, or tap to switch to the front camera for self-portraits. On the shooting modes list, tap SELFIE FOCUS. Face the front camera lens.
  • Page 111 Apps and features Wide selfie mode Take a wide self-portrait and include as many people in the photo as possible to avoid leaving people out. On the preview screen, swipe upwards or downwards, or tap to switch to the front camera for self-portraits.
  • Page 112 Apps and features Customising camera settings Options for current shooting mode On the preview screen, use the following options. The available options may vary depending on the shooting mode and which camera is being used. • : Turn on and off the full preview screen. •...
  • Page 113 Apps and features FRONT CAMERA • P icture size: Select a resolution for photos. Using a higher resolution will result in higher quality photos, but they will take up more memory. • V ideo size: Select a resolution for videos. Using a higher resolution will result in higher quality videos, but they will take up more memory.

  • Page 114: Gallery

    • P ress Volume key to: Set the device to use the Volume key to control the shutter or zoom in or out. • R eset settings: Reset the camera settings. • C ontact us: Ask questions or view frequently asked questions. Refer to Samsung Members for more information. Gallery Introduction View images and videos stored in your device.
  • Page 115 Apps and features Viewing images Launch the Gallery app and tap PICTURES. Select an image. Access additional options. Add the image to favourites. Bixby Vision Add a sticker. Draw on the image. Apply a filter or effect. Share the image with others. Modify the image.
  • Page 116 Apps and features Editing the background of Live focus photos You can edit the background blur level of a photo taken with the Live Focus feature. If the background lighting of Live focus photos appears in blurred points, you can change the shape of the background blur.
  • Page 117 Apps and features Viewing the details of images and videos You can view file details, such as people, location, and basic information. If there is auto created content, such as a story or a GIF, the content will also be displayed. While viewing an image or on the video preview screen, drag upwards on the screen.
  • Page 118 Apps and features Viewing albums You can view your images and videos sorted by folders or albums. The animated GIFs or collages that you have created will also be sorted in your folders on the albums list. Launch the Gallery app, tap ALBUMS, and then select an album. Hiding albums You can hide albums.
  • Page 119 Tap and hold a story to delete, and tap DELETE. Syncing images and videos with Samsung Cloud You can sync images and videos saved in Gallery with Samsung Cloud and access them from other devices. You must register and sign in to your Samsung account to use Samsung Cloud.

  • Page 120: Always On Display

    Apps and features Always On Display You can always view information, such as the clock or calendar, or control music playback on the screen when it is turned off. You can also check notifications for new messages or missed calls. •...
  • Page 121 Apps and features Controlling music playback on the Always On Display You can control music playback on the Always On Display, without turning on the screen. Launch the Settings app, tap Lock screen → FaceWidgets, and then tap the Music Controller switch to activate it.

  • Page 122: Multi Window

    Apps and features Multi window Introduction Multi window lets you run two apps at the same time in the split screen view. You can also run multiple apps at the same time in the pop-up view. Some apps may not support this feature. Split screen view Pop-up view...
  • Page 123 Apps and features Split screen view Tap the Recents button to open the list of recently used apps. Swipe upwards or downwards and tap on a recent app window. The selected app will launch in the upper window. In the lower window, swipe upwards or downwards to select another app to launch. To launch apps not in the list of recently used apps, tap APP LIST and select an app.
  • Page 124 Apps and features Using additional options Tap the bar between the app windows to access additional options. Add this app pair to the Home screen. Use the snap window feature. Close the app. Switch the selected window to a pop-up view.
  • Page 125 Apps and features Snap window You can select an area and pin it to the top of the screen and use other apps in the lower window. Tap the Recents button to open the list of recently used apps. and drag the frame to the area you want to pin it to. To adjust the size of the frame, drag upwards or downwards.
  • Page 126 Apps and features Pop-up view Tap the Recents button to open the list of recently used apps. Swipe upwards or downwards, tap and hold an app window, and then drag it to Drop here for pop-up view. The app screen will appear in the pop-up view. Minimise the window.

  • Page 127: Samsung Members

    You can also share information with others in the Galaxy users’ community or view the latest Galaxy news and tips. Samsung Members can help you solve any problems you might encounter while using your device.

  • Page 128: Samsung Notes

    When you are finished composing the note, tap SAVE. Deleting notes Launch the Samsung Notes app, tap ALL or COLLECTIONS, and then select a category. Tap and hold a note to delete. To delete multiple notes, tick more notes to delete.

  • Page 129: Calendar

    Apps and features Calendar Manage your schedule by entering upcoming events or tasks in your planner. Creating events Launch the Calendar app and tap or double-tap a date. If the date already has saved events or tasks in it, tap the date and tap Enter event details.

  • Page 130: Samsung Health

    Tap Sync account and tap the Sync Calendar switch to activate it. For the Samsung account, tap → Sync settings and tap the Calendar switch to activate To add accounts to sync with, launch the Calendar app and tap → Manage calendars →...
  • Page 131 Apps and features Using Samsung Health You can view the key information from Samsung Health menus and trackers to monitor your wellness and fitness. You can also compare your step count records with other Samsung Health users, compete with your friends, and view health tips.
  • Page 132 Apps and features To add items to the Samsung Health screen, tap → Manage items, and then select items. • G OALS: Set your daily fitness goals and view your progress. • P ROGRAMS: Use customisable exercise programmes.
  • Page 133 Apps and features Steps The device counts the number of steps you take and measures the distance travelled. On the Samsung Health screen, tap the steps tracker. Current step total Target • Y ou may experience a brief delay while the steps tracker monitors your steps and then displays your step count.
  • Page 134 (But if you sign in to your Samsung account from Samsung Health, your data may be saved on the server for data backup purposes.) Personal information may be stored until the completion of such purposes.

  • Page 135: Voice Recorder

    Introduction Use different recording modes for various situations. Making voice recordings Open the Samsung folder and launch the Voice Recorder app. to start recording. Speak into the microphone. to pause recording. While making a voice recording, tap BOOKMARK to insert a bookmark.

  • Page 136: My Files

    Apps and features Changing the recording mode Open the Samsung folder and launch the Voice Recorder app. Select a mode from the top of the voice recorder screen. • S TANDARD: This is the normal recording mode. • S PEECH-TO-TEXT: The device records your voice and simultaneously converts it to on- screen text.

  • Page 137: Clock

    Apps and features Clock Introduction Set alarms, check the current time in many cities around the world, time an event, or set a specific duration. ALARM Launch the Clock app and tap ALARM. Setting alarms in the alarms list, set an alarm time, select the days on which the alarm will repeat, set other various alarm options, and then tap SAVE.

  • Page 138: Calculator

    Apps and features STOPWATCH Launch the Clock app and tap STOPWATCH. Tap START to time an event. To record lap times while timing an event, tap LAP. Tap STOP to stop timing. To restart the timing, tap RESUME. To clear lap times, tap RESET. TIMER Launch the Clock app and tap TIMER.

  • Page 139: Radio

    Apps and features Radio Listening to the FM radio Launch the Radio app. Before you use this app, you must connect an earphone, which serves as the radio antenna. The FM radio scans and saves available stations automatically when running for the first time.

  • Page 140: Game Launcher

    Apps and features Scanning radio stations Launch the Radio app. Tap SCAN, and then select a scan option. The FM radio scans and saves available stations automatically. Select the radio station you want from the stations list. Game Launcher Introduction Game Launcher gathers your games downloaded from Play Store and Galaxy Apps into one place for easy access.
  • Page 141 Apps and features Using Game Launcher Launch the Settings app, tap Advanced features → Games, and then tap the Game Launcher switch to activate it. Game Launcher will be added to the Home screen or the Apps screen. When you deactivate the feature, Game Launcher will be removed from the Home screen and the Apps screen.
  • Page 142 Apps and features Using Game Tools You can use various options on the Game Tools panel while playing a game. To open the Game Tools panel, tap on the navigation bar. If the navigation bar is hidden, drag upwards from the bottom of the screen to show it. Access the Game Launcher screen.

  • Page 143: Smartthings

    • R eceiving notification: Receive notifications from connected devices on your smartphone. For example, when the laundry is finished, you can receive a notification on your smartphone. Open the Samsung folder and launch the SmartThings app. The dashboard will appear. Access additional options. Search for and register nearby devices.
  • Page 144 • T o use SmartThings, your smartphone and other devices must be connected to a Wi-Fi or mobile network. • T o fully use SmartThings, you must register and sign in to your Samsung account. • T he devices you can connect may vary depending on the region or service provider.
  • Page 145 You can view and control the devices. For example, you can check the ingredients in your refrigerator or adjust the TV volume. Open the Samsung folder, launch the SmartThings app, and then tap Devices. The list of connected devices will appear.
  • Page 146 Apps and features Adding locations Open the Samsung folder, launch the SmartThings app, and then tap Devices → ALL DEVICES → Add location. Enter the location name. To set a location, tap Geolocation to select a location on the map and tap DONE.

  • Page 147: Sharing Content

    To set devices to receive notifications, open the Samsung folder, launch the SmartThings app, tap → Notifications → → Notifications settings, and then tap the switches next to the devices you want.

  • Page 148: Google Apps

    Apps and features Using additional features • L ink Sharing: Share large files. Upload files to the Samsung storage server and share them with others via a Web link or a code. To use this feature, your phone number must be verified.
  • Page 149 Apps and features Play Music Discover, listen to, and share music on your device. You can upload music collections stored on your device to the cloud and access them later. Play Movies & TV Purchase or rent videos, such as movies and TV programmes, from Play Store. Drive Store your content on the cloud, access it from anywhere, and share it with others.

  • Page 150: Introduction

    Settings Introduction Customise device settings. You can make your device more personalised by configuring various setting options. Launch the Settings app. To search for settings by entering keywords, tap Search or Connections Options Change settings for various connections, such as the Wi-Fi feature and Bluetooth. On the Settings screen, tap Connections.

  • Page 151: Wi-Fi

    Settings • A irplane mode: Set the device to disable all wireless functions on your device. You can use only non-network services. Follow the regulations provided by the airline and the instructions of aircraft personnel. In cases where it is allowed to use the device, always use it in flight mode.
  • Page 152 Settings Connecting to a Wi-Fi network On the Settings screen, tap Connections → Wi-Fi, and then tap the switch to activate it. Select a network from the Wi-Fi networks list. Networks that require a password appear with a lock icon. Enter the password and tap CONNECT.
  • Page 153 Settings Sending and receiving data You can share data, such as contacts or media files, with other devices. The following actions are an example of sending an image to another device. Launch the Gallery app and select an image. → Wi-Fi Direct and select a device to transfer the image to. Accept the Wi-Fi Direct connection request on the other device.

  • Page 154: Bluetooth

    • D o not use the Bluetooth feature for illegal purposes (for example, pirating copies of files or illegally tapping communications for commercial purposes). Samsung is not responsible for the repercussion of illegal use of the Bluetooth feature. Pairing with other Bluetooth devices On the Settings screen, tap Connections →...
  • Page 155 Settings Sending and receiving data Many apps support data transfer via Bluetooth. You can share data, such as contacts or media files, with other Bluetooth devices. The following actions are an example of sending an image to another device. Launch the Gallery app and select an image. →...

  • Page 156: Data Saver

    Settings Data saver Reduce your data usage by preventing some apps running in the background from sending or receiving data. On the Settings screen, tap Connections → Data usage → Data saver and tap the switch to activate it. When the data saver feature is activated, the icon will appear on the status bar.

  • Page 157: Sim Card Manager

    Settings Using the mobile hotspot Use your device as a mobile hotspot to share your device’s mobile data connection with other devices. On the Settings screen, tap Connections → Mobile Hotspot and Tethering → Mobile Hotspot. Tap the switch to activate it. icon appears on the status bar.

  • Page 158: More Connection Settings

    Settings More connection settings Customise settings to control other features. On the Settings screen, tap Connections → More connection settings. • N earby device scanning: Set the device to scan for nearby devices to connect to. • P rinting: Configure settings for printer plug-ins installed on the device. You can search for available printers or add one manually to print files.
  • Page 159 Settings Select the printer plug-in and tap the switch to activate it. The device searches for printers that are connected to the same Wi-Fi network as your device. Select a printer to add. To add printers manually, tap → Add printer. Printing content While viewing content, such as images or documents, access the options list, tap Print →...
  • Page 160 Settings Ending the MirrorLink connection Unplug the USB cable from your device and the vehicle. Download booster Set the device to download files larger than 30 MB, faster via Wi-Fi and mobile networks simultaneously. A stronger Wi-Fi signal will provide a faster download speed. On the Settings screen, tap Connections →...

  • Page 161: Sounds And Vibration

    Settings Sounds and vibration Options Change settings for various sounds on the device. On the Settings screen, tap Sounds and vibration. • S ound mode: Set the device to use sound mode, vibration mode, or silent mode. • V ibrate while ringing: Set the device to vibrate and play a ringtone for incoming calls. •...

  • Page 162: Dolby Atmos (Surround Sound)

    Settings • K eyboard vibration: Set the device to vibrate when a key is touched. • S ound quality and effects: Configure additional sound settings. You can also activate the surround sound mode. Refer to Dolby Atmos (surround sound) for more information.

  • Page 163: Display

    Settings Display Options Change the display and the Home screen settings. On the Settings screen, tap Display. • B rightness: Adjust the brightness of the display. • A uto brightness: Set the device to keep track of your brightness adjustments and apply them automatically in similar lighting conditions.

  • Page 164: Blue Light Filter

    Settings • N avigation bar: Change the navigation bar settings. Refer to Navigation bar (soft buttons) for more information. • S creen timeout: Set the length of time the device waits before turning off the display’s backlight. • B lock accidental touches: Set the device to prevent the screen from detecting touch input when it is in a dark place, such as a pocket or bag.

  • Page 165: Changing The Screen Mode Or Adjusting The Display Colour

    Settings Changing the screen mode or adjusting the display colour Select a screen mode suitable for viewing movies or images, or adjust the display colour to your preference. If you select the Adaptive display mode, you can adjust the display colour balance by colour value.

  • Page 166: Screen Saver

    Settings Adjusting the screen tone by colour value Increase or lower certain colour tones by adjusting the Red, Green, or Blue value individually. On the Settings screen, tap Display → Screen mode → Adaptive display. Tick Advanced options. Adjust the Red, Green, or Blue colour bar to your preference. The screen tone screen will be adjusted.

  • Page 167: Wallpapers And Themes

    Settings Wallpapers and themes Change the wallpaper settings for the Home screen and the locked screen or apply various themes to the device. On the Settings screen, tap Wallpapers and themes. • W allpapers: Change the wallpaper settings for the Home screen and the locked screen. •...
  • Page 168 Settings • Q uick launch Camera: Set the device to launch the camera by pressing the Power key twice quickly. This feature may not be available depending on the region or service provider. • D evice assistance app: Select a device assistance app to launch when you press and hold the Home button.

  • Page 169: Dual Messenger

    Settings • S end SOS messages: Set the device to send help messages by pressing the Power key three times. You can also send sound recordings along with the message to the recipients. • D irect share: Set the device to display the people you contacted on the sharing options panel to allow you to share content directly.

  • Page 170: Device Maintenance

    Settings Uninstalling a second app On the Settings screen, tap Advanced features → Dual Messenger. Tap the switch of the app you want to disable and tap DISABLE or UNINSTALL. All data related to the second app will be deleted. If you uninstall the first app, the second app will also be deleted.
  • Page 171 Settings Using the quick optimisation feature On the Settings screen, tap Device maintenance → FIX NOW or OPTIMIZE NOW. The quick optimisation feature improves device performance through the following actions. • C learing some memory. • D eleting unnecessary files and closing apps running in the background. •...
  • Page 172 The available capacity may change when you update the device. • Y ou can view the available capacity of the internal memory in the Specification section for your device on the Samsung website. Managing the memory To delete residual files, such as cache, tap CLEAN NOW. To delete files or uninstall apps that you do not use any more, select a category under USER DATA.

  • Page 173: Apps

    Settings On the Settings screen, tap Device maintenance → Ultra data saving, and then tap the switch to activate it. View the amount of data used and saved for the set monitoring period. Activate the Opera Max data compression feature to compress Internet data when using the mobile network.

  • Page 174: Lock Screen

    Settings Lock screen Options Change the settings for the locked screen. On the Settings screen, tap Lock screen. The available options may vary depending on the screen lock method selected. • A lways On Display: Set the device to display information while the screen is turned off. Refer to Always On Display for more information.

  • Page 175: Smart Lock

    • F ind My Mobile: Activate or deactivate the Find My Mobile feature. Access the Find My Mobile website (findmymobile.samsung.com) to track and control your lost or stolen device. You can also allow the Google location service to provide more accurate information...

  • Page 176: Face Recognition

    • I f you change the screen lock method to Swipe or None, which are not secure, all of your biometric data will be deleted. If you want to use your biometric data in apps or features, such as Samsung Pass, you must register your biometric data again.
  • Page 177 Settings Precautions for using face recognition Before using the face recognition to unlock your device, keep the following precautions in mind. • Y our device could be unlocked by someone or something that looks like your image. • F ace recognition is less secure than Pattern, PIN, or Password. For better face recognition Consider the following when using face recognition: •...
  • Page 178 Settings Position your face inside the circle on the screen. The camera will scan your face. When a face lock screen appears, tap TURN ON to use your face to unlock the screen. If unlocking the screen with your face is not working properly, tap Remove face data to remove your registered face and register your face again.

  • Page 179: Fingerprint Recognition

    If your pattern, PIN, or password is forgotten, you will not be able to use the device if you do not reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes.
  • Page 180 Settings For better fingerprint recognition When you scan your fingerprints on the device, be aware of the following conditions that may affect the feature’s performance: • T he fingerprint recognition sensor recognises fingerprints. Ensure that the fingerprint recognition sensor is not scratched or damaged by metal objects, such as coins, keys, and necklaces.
  • Page 181 Settings Place your finger on the fingerprint recognition sensor. After the device detects your finger, rotate your hand and place the same finger on the fingerprint recognition sensor again. Repeat this action until the fingerprint is registered. When you are finished registering your fingerprints, tap DONE.

  • Page 182: Samsung Pass

    • T o use this feature, your device must be connected to a Wi-Fi or mobile network. • T o use this feature, you must register and sign in to your Samsung account. For more information, refer to Samsung account.
  • Page 183 Scan your fingerprint and tap NEXT to complete the Samsung Pass registration. If the Add to Home screen option is ticked, the Samsung Pass icon will be added on the Home screen. Verifying the Samsung account password You can use Samsung Pass to verify your Samsung account password.
  • Page 184 You can now use the biometric data you registered to Samsung Pass when signing in to the app. Managing sign-in information View the list of websites and apps you have set to use Samsung Pass and manage your sign-in information. On the Settings screen, tap Biometrics and security → Samsung Pass.
  • Page 185 To see the list of websites and apps that support Samsung Pass, open the Settings screen, tap Biometrics and security → Samsung Pass, and then select the site or app tab. If there are no websites or apps that support Samsung Pass, the site or app tab will not appear.

  • Page 186: Secure Folder

    Settings Secure Folder Secure Folder protects your private content and apps, such as photos and contacts, from being accessed by others. You can keep your private content and apps secure even when the device is unlocked. Secure Folder is a separate, secured storage area. The data in Secure Folder cannot be transferred to other devices via unapproved sharing methods, such as USB or Wi-Fi Direct.
  • Page 187 • W hen you launch the Secure Folder app, you must unlock the app using your preset lock method. • I f you forget your Secure Folder unlock code, you can reset it using your Samsung account. Tap the reset button at the bottom of the locked screen, and enter your Samsung account password.
  • Page 188 Settings Moving content to Secure Folder Move content, such as photos and contacts, to Secure Folder. The following actions are an example of moving an image from the default storage to Secure Folder. Launch the Secure Folder app and tap Add files. Tap Images, tick images to move, and then tap DONE.
  • Page 189 Tap Edit apps, tick apps, and then tap Uninstall. Adding accounts Add your Samsung and Google accounts, or other accounts, to sync with the apps in Secure Folder. Launch the Secure Folder app and tap → Settings → Accounts → Add account.
  • Page 190 To back up content before uninstalling Secure Folder, tick Move media files out of Secure Folder and tap UNINSTALL. To access data backed from Secure Folder, open the Samsung folder, launch the My Files app, and then tap Internal storage → Secure Folder.

  • Page 191: Cloud And Accounts

    • S amsung Cloud: Manage the content that you want to store securely in Samsung Cloud. Check the usage status of your Samsung Cloud storage, and sync, back up, and restore your data.

  • Page 192: Backup And Restore

    Backup and restore Keep your personal information, app data, and settings safe on your device. You can back up your sensitive information and access it later. You must sign in to your Google or Samsung account to back up or restore data.

  • Page 193: Accessibility

    Settings Accessibility Configure various settings to improve accessibility to the device. On the Settings screen, tap Accessibility. • V ision: Customise the settings to improve accessibility for visually impaired users. • H earing: Customise the settings to improve accessibility for users with hearing impairment.

  • Page 194: General Management

    • R eport diagnostic information: Set the device to automatically send the device’s diagnostic and usage information to Samsung. • M arketing information: Set whether to receive Samsung marketing information, such as special offers, membership benefits, and newsletters.

  • Page 195: Software Update

    Settings To set the selected language as the default language, tap SET AS DEFAULT. To keep the current language setting, tap KEEP CURRENT. The selected language will be added to your languages list. If you changed the default language, the selected language will be added to the top of the list. To change the default language from your languages list, drag next to a language and move it to the top of the list.

  • Page 196: User Manual

    Settings User manual View help information to learn how to use the device and apps or configure important settings. On the Settings screen, tap User manual. About phone Access your device’s information. On the Settings screen, tap About phone. To change your device’s name, tap EDIT. •...

  • Page 197: Appendix

    Appendix Troubleshooting Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device. When you turn on your device or while you are using the device, it prompts you to enter one of the following codes: •...
  • Page 198 • R estart your device to clear any temporary software bugs. • E nsure that your device software is updated to the latest version. • I f the touchscreen is scratched or damaged, visit a Samsung Service Centre. Your device freezes or encounters a fatal error Try the following solutions.
  • Page 199 Appendix Calls are not connected • E nsure that you have accessed the right cellular network. • E nsure that you have not set call barring for the phone number you are dialling. • E nsure that you have not set call barring for the incoming phone number. Others cannot hear you speaking on a call •...
  • Page 200 • E nsure that the charger is connected properly. • V isit a Samsung Service Centre and have the battery replaced. The battery depletes faster than when first purchased • W hen you expose the device or the battery to very cold or very hot temperatures, the useful charge may be reduced.
  • Page 201 • O n your device, launch the Settings app, tap General management → Reset → Reset network settings → RESET SETTINGS to reset network settings. You may lose registered information when performing the reset. If the tips above do not solve the problem, contact a Samsung Service Centre.
  • Page 202 Data stored in the device has been lost Always make backup copies of all important data stored in the device. Otherwise, you cannot restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in the device.
  • Page 203 • R estart your device to clear any temporary software bugs. • E nsure that your device software is updated to the latest version. • I f you are still having trouble with Bixby Voice after trying these tips, contact a Samsung Service Centre.
  • Page 204 For body worn operation, this model phone has been tested and meets the FCC RF exposure guidelines when used with a Samsung accessory designated for this product or when used with an accessory that contains no metal and that positions the handset a minimum of 1.5 cm from the body.
  • Page 205 Cautions Changes or modifications made in the radio phone, not expressly approved by Samsung, will void the user’s authority to operate the equipment. The use of any unauthorized accessories may be dangerous and void the phone warranty if said accessories cause damage or a defect to the phone.
  • Page 206 Samsung Electronics. Trademarks • S AMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics. ® • B luetooth is a registered trademark of Bluetooth SIG, Inc. worldwide.

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