Warranty - MIMSAL MS User Manual

11. WARRANTY

The Buyer must report any visible damage to the Products within a maximum of forty-eight
(48) hours of receipt. After this time, MIMSAL will not be liable for the apparent damages the
products may have and that have not been reported by Buyer.
MIMSAL offers a guarantee of five (5) years from delivery on any defects that the Products may
have.
It will be understood that the Products have a defect when, without having suffered any damage
after their delivery, they are not suitable for use or they have a quality or performance level that
is inferior to that stated in their technical specifications. It will be up to the Buyer to prove that
the Product is non-compliant.
To exercise the warranty, the Buyer must inform MIMSAL in writing by sending an email to
mimsal@mimsal.com, indicating the defect, identifying the Product, the Batch number, the REF
number of the purchase order and a photograph of the Product. This email must be sent within
a maximum of ten (10) days of detecting the Product defect.
Upon receipt of this email, MIMSAL will try to see if it is possible to resolve the incident remotely,
in which case it will respond to the Buyer with instructions on how to proceed or, conversely, if
the Product must be sent to MIMSAL to be examined and, if necessary, repaired or replaced.
The shipment of Products (including disassembly, transport, taxes, etc.) will be at the expense
of the Buyer.
The warranty will consist of the repair or replacement of the Products, its elements and/or
installation that are defective or deficient, or a refund for the amount of the price at MIMSAL's
discretion.
The warranty granted to the Buyer by MIMSAL will not be applicable in the following cases:
- When the Products have not been used, stored, conserved, installed, handled, etc. in
accordance with the instructions given by MIMSAL.
- When the Products have been manipulated, altered or modified by third parties.
- When the origin of the defects is not due to issues related to their manufacture or defects
in the quality of their components.
- In the case of damage and/or defects suffered due to wear and tear from normal use of the
Products.
The defective Products and/or materials that have been replaced by others will remain the
property of MIMSAL. The warranty established in this clause is exclusive and replaces all
other warranties related to the Products.
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