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CALLER ID SPECIAL FEATURES
NOTE: The Caller ID features below require optional software and/or hard-
ware. Please ask your installation and service company for details.
ABANDON CALL LIST (50)
The system has a system-wide abandoned calls list that stores CID information
for the last 50 calls that rang but were not answered and were accompanied with
valid CID information. Calls with CID information consisting of OUT OF AREA,
PAYPHONE or PRIVATE will not be stored in the list. The abandoned calls list is
accessed using the system administrator's passcode. When reviewing this list,
you are provided options to CLEAR the entry or DIAL the number. You can use
the NND key to toggle between the CID name, CID number and the date and
time the call came in. The system must be using LCR to dial numbers from the
abandoned calls list.
To view the list of abandoned incoming calls for which CID information has been
received:
•
Dial 64 and dial the system administrator passcode.
•
Scroll through the entries using the VOL keys.
CALLER ID ON SMDR
The Station Message Detail Records (SMDR) report can be set to include the
CID name and number for incoming calls. This format expands the printout to
113 characters. You must use a wide carriage printer or an 80 column printer set
to the condensed print option.
NUMBER TO NAME TRANSLATION
The system provides a translation table of 250 entries (350 entries if the version
is V4.x) for use in areas that do not provide name and number (sometimes
called "deluxe") Caller ID. Some Central Office lines may use a service called
ANI this service does not support name information. You may find this feature
useful to display a name when none is received from the central office. When
the CID or ANI number is received, the table is searched. When a match is
found, the system will display the corresponding name from the table. This will
allow ANI calls or users in areas that do not support "deluxe" Caller ID to provide
names for regular callers.
8
CALLER ID SPECIAL FEATURES
INVESTIGATE
Investigate allows selected stations with a special class of service
to investigate any call in progress. If CID information is available for
an incoming call, you will know to whom this station user is speak-
ing. For outgoing calls, you can see the number that was dialed.
After investigating, you may barge-in on the conversation, discon-
nect the call or hang up your phone to end the investigation.
At your keyset, press the INVESTIGATE key.
•
•
Enter your station passcode. (Default passcodes cannot be
used.)
•
Enter the station number to be investigated.
•
You can now press BARGE to barge-in on the conversation.
OR
You can press NND to view more information about the call.
OR
You can press DROP to disconnect the call.
NOTES:
1. If the call is an outgoing call, the NND key will not appear.
2. This feature requires optional software and/or hardware. Please
ask your installation and service company for details.
WARNING
This feature may violate state or federal laws concerning
the right to privacy. Samsung Telecommunications America
is in no way responsible for the possible misuse of this
feature.
NOTE: This information is NOT repeated in this user guide.
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