To contact Amcrest support, please do one of the following: Visit http://amcrest.com/contacts Important Security Warning To keep your Amcrest camera secure and prevent unauthorized access, please make sure to follow the steps below: • Always make sure that your camera has the latest firmware as listed on www.amcrest.com/firmware...
Overview Amcrest provides an excellent digital surveillance product that can be useful to a wide variety of users. This camera connects uses an internet connection to allow the user to access all its features. It’s easy to use and can be viewed on a computer via the built-in web user interface or on your smartphone using the Amcrest View Pro app.
Device Overview The image below shows the structure of the camera: The images below show the dimensions for the camera. The measurements are in millimeters (mm): To access the reset button and to adjust the camera angle, use the included Torx/Hex wrench. The reset button and microSD card slot can be accessed by removing the 2 screws located on the security hatch on the bottom of the camera.
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Network Camera Mounting Screws Wall Anchors Install Template Installation Guide Stick the installation sticker on the installation surface. Drill through the holes provided on the installation sticker. A 1” paddle bit can also be used if installing wires through an installation surface. Insert the included wall anchors into the newly drilled holes.
Alarm_Out_Ground, 3. Blue: Alarm_In1, 4. Gray: Alarm_In_Ground Camera Access Setup This section will provide information on how to setup and access your camera through the following methods: • Local PC (Web User Interface (Web UI), Amcrest Surveillance Pro, etc.) • Amcrest View Pro app •...
If you are setting up your camera for the first time, or you are setting up your camera for mobile viewing. Using the Amcrest Cloud app or Amcrest View app on your smartphone or tablet, you can view your camera live from anywhere, and access features such as taking snapshots, creating recordings, and more.
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Note: Connect your mobile device to the same network that your camera is on. 2. Register for an Amcrest Cloud account. To register click on Sign Up and fill out the form to complete registration. 3. Tap on Add Camera 4.
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Make sure your camera is plugged into a power source and your Ethernet cable is connected from the camera to your router. • Make sure your camera and mobile device are on the same network during setup. Download and open the Amcrest View Pro app from the App Store or Play Store.
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2. Open the app and tap on the + symbol in the middle 3. Tap on Add Device to add a new device to your app. of the screen to begin adding your PoE device. 4. Tap on PoE Camera Next, select a connection type.
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9. Your camera is now set up and ready for use on the Amcrest View Pro app. Enter a password between 8 and 32 characters and confirm the password. Press OK to continue. For more information about Amcrest View Pro and its functionalities visit amcrest.com/support...
To access your camera from your computer you will need to first locate the camera’s IP address. To locate the camera’s IP address is it highly recommended to download our free Amcrest IP Config Tool software. The Amcrest IP Config Tool can be downloaded at the following web page: amcerest.com/downloads...
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If this is the first-time logging into your device, you will be prompted to modify the password for your device. To modify the password, enter the new password you would like to use in the New Password field and confirm. The password used should be between 8 and 32 characters long with a combination of letters and numbers.
By default, the interface opens on the Live tab. The live view tab allows the user to see a live video feed from the camera. The live view tab has five main sections: Section 1: These options allow the user quick access to the live view screen, playback, as well as to the Amcrest Cloud.
Section 6: This bar allows the user to change video settings for the live playback screen. See the below table for an explanation of the video settings: Button Function Name Function Description Image Adjustment This button opens the image adjustment toolbar, which allows the user to adjust brightness, contrast, saturation, and hue for the live feed’s picture.
Manual events. The “All” option will select all recording types in the interface. Cloud Storage The Cloud Storage tab allows the user quick access to the Amcrest Cloud website. At this website (amcrestcloud.com) users can register for new accounts as well as view or modify existing accounts.
There are 3 main sections to note in the Setup tab: Menu Bar: The menu bar is composed of menu sections, which when clicked display any menu items that fall under their category. Menu Items: These menu items each open a different menu that allows the user to change specific settings for the camera.
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value is too low. If this value is too high, the dark section may lack brightness while the bright section may over expose. The recommended value ranges from 40 to 60. • Saturation: This slider is used to adjust playback and recorded video window saturation. The value ranges from 0 to 100.
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▪ gainFirst - This setting will maximize the gain for the ideal exposure. Low Noise Basically turns up the ISO to the best setting without sacrificing exposure timing. ▪ Shutter Priority - This setting will maximize the fastest shutter speed and will sacrifice the gain in return. ▪...
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Selecting customized opens a menu that allows the user to set specific red or blue values. Regional custom allows the user to select an area (region) on the live view screen in which white balance will be most applicable. Below is a screenshot of this menu: To reset to default settings, click the Reset Defaults button.
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• Profile: This dropdown box allows the user to select which profile to modify. The 3 options are Day, Night, and Normal. • Mode: This dropdown box allows the user to select different Day & Night balance modes. The 3 options are Auto, Color, and B&W.
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Defog This menu allows the user to set defog settings which can be useful in foggy or hazy weather. Below is a screenshot of the Defog menu. Profile: This dropdown box allows the user to select which profile to modify. The 3 options are Day, Night, and Normal.
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Profile Management: This set of radio buttons allow the user to set what basis the profile management settings run on. There are 4 options: General, Full Time, Schedule, and Day/Night. General means that the system can automatically alternate between night and day based on the profiles for each. Full Time means that the system sticks to one profile the entire time it is running.
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• Watermark Settings: This function allows the user to verify if the video has been tampered with. • Watermark Character: This field allows the user to set the watermark’s text. The default string is Digital CCTV. The maximum length is 85 characters. This string can only include numbers, characters, and underscores. Sub Stream is a lower quality stream that allows the feed to take up less resources and bandwidth when streaming.
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For Logo Overlay, the radio button enables or disabled the Amcrest logo from the live view screen. To reset to default settings, click the Reset Defaults button. To refresh the screen, click on Refresh. To save the settings, click the Save button.
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• The Live Snapshot field allows the user to select where to save live snapshots to. Click the Browse button to select a different destination folder. • The Live Record field allows the user to select where to save live recordings to. Click the Browse button to select a different destination folder.
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TCP/IP The TCP/IP menu item has two tabs: TCP/IP and P2P. TCP/IP TCP/IP stands for Transmission Control Protocol/Internet Protocol and it is the language/protocol that allows communication between internet connected devices, whether on a local network, or a on the Internet at large. This screen allows for TCP/IP settings to be modified for the camera to establish a connection to the network.
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QR code scanning feature cannot be used. • QR Code: This image is a Quick Response (QR) code. By scanning this image using the Amcrest View app, this camera can establish a connection with the app.
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For purposes of this guide, AmcrestDDNS will be used. AmcrestDDNS is a free DDNS service provided by Amcrest, and it must be renewed every year. A renewal reminder email will be sent to the email entered in the username field below.
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To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. IP Filter This screen allows for the filtering of IP addresses, either blocking them, or granting them access to the camera. This feature helps make the camera more secure by limiting remote access only to approved users.
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Below is an explanation of fields on the SMTP (Email) settings screen: • SMTP Server: SMTP stands for Simple Mail Transfer Protocol. This field allows the user to enter the SMTP server used by the email service. • Port: This field allows the user to enter the port that corresponds to the selected SMTP server. •...
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• Email Test: This button causes the system to automatically send out an email to test the connection is OK or not. Prior to the email test, please save the email setup information. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
Before you create certificate or download certificate, from main window->Setup->Network->Connection, set the HTTPS port values and then check the box to enable HTTPS. For more information on how to setup HTTPS in the web user interface visit: https://www.youtube.com/watch?v=gkjlaf-Iuso Event This menu section allows the user to change different settings for triggering events. Video Detection The video detection menu has two tabs: Motion Detect and Video Tamper.
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Below is an explanation of the fields on the Motion Detect tab: Enable: This checkbox enables motion detection for the camera. Schedule: Clicking this button opens a weekly schedule that can be used to set times. Click and drag to set motion detection for certain days of the week. Also, periods of motion detection can be set for each day and enabled using the period settings on the bottom half of the screen.
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snapshot, record channel functions will begin another 10 seconds while the screen prompt, alarm upload, email will not be activated again. After 10 seconds, if system detects another alarm signal, it can generate a new alarm since the anti-dither time has expired. •...
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• Alarm Delay: This field specifies in seconds how long the delay between alarm activation and Relay alarm activation should be. • Send Email: This checkbox allows the user to enable the camera to send an email when a motion detection alarm is triggered.
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o Click and drag to set video tampering for certain days of the week. Also, periods of video tampering can be set for each day and enabled using the period settings on the bottom half of the screen. There are a total of 6 periods that can be set.
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● Enable: This checkbox enables an audio detection alarm for the camera. Enable Intensity Change: This checkbox enables intensity change for the camera audio. o Sensitivity is the amount of change required to increase the audio detected by a percentage. The lower the sensitivity, the more audio variance is required to trigger an alarm.
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Click and drag to set audio tampering for certain days of the week. Also, periods of audio detection can be set for each day and enabled using the period settings on the bottom half of the screen. There are a total of 6 periods that can be set.
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Setting an IVS Rule All IVS rules can only be set and/or modified using the web user interface. They can not be set using the Amcrest View Pro app or any other platforms associated with your device. For more information on setting IVS rule, refer to the information below.
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Tripwire Tripwire allows the camera to trigger an event if an object, such as a human or vehicle, crosses the set tripwire line. Below is a screenshot of the Tripwire menu: Below is a description of the features in this menu: No.: Provides the order in which the IVS rules will be displayed in the menu.
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Draw Target: Allows the user to set a target area on the live monitor screen. An IVS event will not occur outside the target box. Clear: Clears the modified target area to draw the target area on the live monitoring screen. Pixel Counter: Used to measure and set the number of pixels in the target area on the live monitoring screen.
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To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. Intrusion Intrusion allows the camera to trigger an event if an object, such as a human or vehicle, appears or crosses a set intrusion area set by the user .
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Snapshot: This checkbox allows a snapshot of the IVS event to be sent via Email when triggered. Draw Rule: This option allows the user to use their mouse to customize (draw) a rule/area on the screen. This will be the area or line in which an IVS rule will be triggered. Clear: This option is used to clear the drawn rule set on the live monitor screen.
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To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. Abandoned Object Abandoned Object allows the camera to trigger an event if an object is placed in a set area for a specified amount of time.
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Draw Target: Allows the user to set a target area on the live monitor screen. An IVS event will not occur outside the target box. Clear: Clears the modified target area to draw the target area on the live monitoring screen. Pixel Counter: Used to measure and set the number of pixels in the target area on the live monitoring screen.
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Fast-Moving Fast-Moving allows the camera to trigger an event if an object, such as a human or vehicle, quickly moves in an area set by the user . Below is a screenshot of the Fast-Moving menu: Below is a description of the features in this menu: No.: Provides the order in which the IVS rules will be displayed in the menu.
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Draw Target: Allows the user to set a target area on the live monitor screen. An IVS event will not occur outside the target box. Clear: Clears the modified target area to draw the target area on the live monitoring screen. Pixel Counter: Used to measure and set the number of pixels in the target area on the live monitoring screen.
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Parking Detection Parking Detection allows the camera to trigger an event if an object, such as a motor vehicle is parked in a set area for a specified amount of time. Below is a screenshot of the Parking Detection menu: Below is a description of the features in this menu: No.: Provides the order in which the IVS rules will be displayed in the menu.
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To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. Setting a Parking Detection Rule 1. Select Parking Detection from the Rule Type menu. Set a name for the rule by double clicking the mouse over the Name of the rule.
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Below is a description of the features in this menu: No.: Provides the order in which the IVS rules will be displayed in the menu. Name: Allows the user to customize a name for their rule. Double click the name in the Rule column to modify. Schedule: Allows the user to set a schedule in which the IVS rule will be triggered.
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To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. Setting a Crowd Gathering Rule 1. Select Crowd Gathering from the Rule Type menu. Set a name for the rule by double clicking the mouse on the Name of the rule.
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Missing Object Missing Object allows the user to set a region around an object and if the object is moved or missing from the set region an alarm will be triggered. Below is a screenshot of the Missing Object menu: Below is a description of the features in this menu: No.: Provides the order in which the IVS rules will be displayed in the menu.
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To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. Setting a Missing Object Rule 1. Select Missing Object from the Rule Type menu. Set a name for the rule by double clicking the mouse over the Name of the rule.
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Loitering Detection Loitering Detection is used to detect if a person or group are loitering in a specific area set by the user. Below is a screenshot of the Loitering Detection menu: Below is a description of the features in this menu: No.: Provides the order in which the IVS rules will be displayed in the menu.
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To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. Setting a Loitering Detection Rule 1. Select Loitering Detection from the Rule Type menu. Set a name for the rule by double clicking the mouse on the Name of the rule.
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Below is a description of the features listed in this menu. Anti-Disturb Enable: These radio buttons allow the user to enable or disable anti-disturb. Anti-disturb is used to filter shaking leaves, water ripples, or any other disturbance that could affect IVS reporting. Sensitivity: This slider is used to adjust the sensitivity of the calibration settings used for IVS reporting.
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Using Global Setup Global setup is a great tool to use to calibrate a detection area. This helps to increase the overall accuracy of the IVS rules being used as well as validate their It is highly recommended to use global access setup before setting up multiple IVS rules.
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Note: The People Counting feature cannot be used simultaneously with IVS and/or Heat Map rules. These plans must be disabled in the Smart Plan menu and the people counting plan must be enabled to proceed. Below is a screenshot of the People Counting menu: Below is a description of the features listed in the People Counting menu: Enable: This checkbox is used to enable or disable the people counting feature.
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Draw Rule: This option allows the user to customize the detection area on the live monitoring screen. This will be the area or line in which the feature will be triggered. Clear: This option is used to clear the detection area on the live monitor screen. A rectangular detection area is required for the camera to actively detect and count people.
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Note: To disable this overlay, click on the IVS enable or disable icon ( ) located in the bottom portion of the live view screen. Report A people counting report can be generated that will graphically display the amount of people detected by the camera.
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End Time: The date and time will end. Use the calendar and time boxes to enter an end time range. Flow Direction: These checkboxes can be used as filters for the report to show only certain criteria such as how many “Enters”, “Exits”, or “Display No.”...
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The date and time range will be displayed on the top of the chart as well as a color-coded display and legend of the enters and exit statistics will be displayed as well. The left side of the chart will display the range of people that were reported.
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Below is a description of the features listed in this menu: Enable: Enables the heat map function. This is enabled by default. Schedule: Allows the user to set a schedule in which the feature will be used. A Schedule must be set for the feature to function.
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To reset to default settings, click the Reset Defaults button in the heat map menu. To refresh the page, click the Refresh button. To save the settings, click the Save button. Abnormality This menu allows the user to adjust abnormality event settings. This menu has 5 tabs: SD Card, Network, and Illegal Access, Voltage Detection, Security Exception.
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Below is an explanation of the fields on the SD Card settings tab: • Event Type: This dropdown box allows the user to select which SD card abnormality to set event triggers for. The 3 options are No SD Card, SD Card Error, and Capacity Warning. •...
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Illegal Access This tab allows the user to set the camera’s response to an Illegal Access related abnormality. Below is a screenshot of the Illegal Access tab screen: Below is an explanation of the fields on the Illegal Access settings tab: •...
• Enable: This checkbox enables the voltage detection abnormality trigger for your camera. • Overlay: This checkbox allows an overlay to be triggered when the camera detects high amounts of input voltage. • Send Email: An email will be sent once the camera detects high levels of voltage input. To reset to default settings, click the Reset Defaults button.
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Below is an explanation of the fields on the Record Schedule settings tab: Record Type: These checkboxes allow the user to select which recording type they want to configure on the schedule. There are 3 types of recordings: General: General recording means that the camera captures all footage for the specified time period. General recording is represented by the color green.
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Below is an explanation of the fields on the Snapshot Schedule settings tab: • Record Type: These checkboxes allow the user to select which snapshot type they want to configure on the schedule. There are 3 types of snapshots: General: General means that the camera will take snapshots during the specified time period. General recording is represented by the color green.
Below is an explanation of the fields on the Holiday Schedule settings tab: • Record Type: These checkboxes allow the user to select which recording type they want to configure on the schedule. There are 2 types of recordings: Record: This checkbox is referring to video recording. Snapshot: This checkbox is referring to snapshot recording.
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• Record Type: These columns designate which recording type should be recorded to which event type. Check the box at the intersection of the record type and event type to designate where that recording should be sent to. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
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Below is an explanation of the fields on the FTP settings tab: • Enable: This checkbox allows the user to enable FTP uploading for the camera’s recorded media. • Server Address: This field allows the user to designate a DDNS address for the FTP server. •...
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Save button. Cloud Storage This menu redirects the user to the Amcrest Cloud web site. At this website (amcrestcloud.com) users can register for new accounts as well as view or modify existing accounts. For more information on Amcrest Cloud visit:...
System This menu section allows the user to change general settings for the camera. General This menu controls where general settings are configured. There are 2 tabs in this menu: General and Date & Time. General This tab is where the user can configure some basic camera settings. Below is a screenshot of the General tab: Below is an explanation of the fields on the General settings tab: •...
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Below is an explanation of the fields on the Date & Time settings tab: • Date Format: This dropdown box allows the user to change the date format used in the camera. • Time Format: This dropdown box allows the user to change the time format used in the camera. •...
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• Group Name: This column shows the group of the different accounts on the camera. • Description: This column shows a description of the account. • Modify: This column allows the user to modify the user account. • Delete: This column allows the user to delete a user account. Note: The admin account cannot be deleted. •...
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This menu allows the user to upgrade the camera’s firmware. Below is a screenshot of the Upgrade screen: To upgrade the firmware for your camera, follow the steps provided below: • Go to amcrest.com/firmware-subscribe • Search for the model number of your camera and download the latest firmware file. •...
Information This menu section allows the user to view information about the camera for reference purposes. Version This screen allows the user to see various information about the camera’s software versions, as well as other information. Below is a screenshot of the camera’s version screen: On this screen, software version, web interface version, and ONVIF version are displayed.
Remote Log The Remote Log menu allows users to retain log information from other remotely connected devices. Below is a screenshot of the Remote Log menu: Enable: Enables the remote log feature. IP Address: The IP address of the remote device Connection: The port number set for the remote device (1~65534) Device Number: The number of the device in the network segment.
Please refer to your router manufacturer’s documentation to learn how to enable uPnP on your router. Below is a step-by-step walkthrough that details how to setup Amcrest cameras for Remote Web Access using UPnP and DDNS: Login to your camera’s web interface, open the main menu then go to Setup ->...
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Click the DDNS menu item on the left-hand menu, pick Amcrest DDNS from the drop down box, click the checkbox next to Server Type, and then click the Save button on the bottom right. To set a custom DDNS name, fill out the Domain Name field and click Save.
Amcrest cameras can sync with Amcrest Cloud; a service that stores recorded video streams to enable long-term storage. Amcrest Cloud also allows the user to easily find and download recorded video for playback from any internet connected PC or Mac computer.
View your camera live or watch recorded clips using the menu button on the top of the page. You can also use the Amcrest Cloud app on iOS and Android to add more cameras, play recordings, and view your camera live, from anywhere.
FAQs/Troubleshooting 1. The camera does not boot up properly. Below are a few possible reasons why this may be occurring: • The power input is not correct voltage. • The power cable connection is not secured correctly. • The firmware was upgraded incorrectly. 2.
• The client PC may have limited resources. • Multicast mode may be causing this issue. • A privacy mask or screensaver may be enabled. • The logged in user may not have enough rights to monitor real-time playback. • The camera’s local video output quality is not enough.
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• S/N – S/N stands for serial number. The S/N is unique to each camera and can be used to connect to different Amcrest apps and services to provide different methods of access to the camera. • Sensitivity – Sensitivity is the amount of change required to increase the motion detected by a percentage. The lower the sensitivity, the more movement is required to trigger an alarm.
FCC Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. The user’s manual or instruction manual for an intentional or unintentional radiator shall caution the user that changes, or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
Appendix A: Toxic or Hazardous Materials or Elements Toxic or Hazardous Materials or Elements Component Name Cr VI PBDE Sheet ○ ○ ○ ○ ○ ○ Metal(Case) Plastic Parts ○ ○ ○ ○ ○ ○ (Panel) Circuit Board ○ ○ ○...
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All the designs and software here are subject to change without prior written notice. • All trademarks and registered trademarks mentioned are the properties of their respective owners. To contact Amcrest support, please do one of the following: Visit http://amcrest.com/contacts...
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