Amcrest IP4M-1028B User Manual
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Amcrest IP4M-1028B User Manual

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Amcrest IP4M-1028W / IP4M-1028B
4MP ProHD Vandal Dome WiFi Camera
User Manual
Version 1.0.4
th
Revised December 20
, 2018

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Summary of Contents for Amcrest IP4M-1028B

  • Page 1 Amcrest IP4M-1028W / IP4M-1028B 4MP ProHD Vandal Dome WiFi Camera User Manual Version 1.0.4 Revised December 20 , 2018...

  • Page 2: Table Of Contents

    4.2 How to Setup the Camera ........................8 4.3. App Setup ..............................9 4.4 Desktop Access Setup ..........................15 4.5 Amcrest Cloud Desktop Setup ........................ 16 4.6 Web Access Setup (AmcrestView.com) ....................16 4.7 Remote Web Access Setup ........................17 5 Operation and Interface ..........................

  • Page 3: Welcome

    Email Amcrest Customer Support support@amcrest.com Important Security Warning To keep your Amcrest camera secure and prevent unauthorized access, please make sure to follow the steps below: • Always make sure that your camera has the latest firmware as listed on www.amcrest.com/firmware...

  • Page 4: Features And Specifications

    1.1 Overview The Amcrest camera is an excellent digital surveillance product that can be useful to a wide variety of users. The camera connects to any router and uses an internet connection to allow the user to access all of its functionality from many internet connected devices.

  • Page 5: Device Overview

    • Cloud Storage Functionality This camera can record video and audio streams to the Amcrest Cloud service to enable long-term storage for recordings. Amcrest Cloud also allows the user to easily find and download recorded video for playback from any internet connected PC or Mac computer.

  • Page 6: Connection & Installation

    To access the reset button and to adjust the camera angle, use a Torx/Hex wrench to open the camera assembly by removing the 3 screws. For reference, a Torx/Hex screwdriver tip looks like this: 3 Connection & Installation This section provides information about the connection and installation of your camera. 3.1 Installation Guide To install the camera on a ceiling or wall, please reference the below diagram as well as the steps: Note: Prior to installation, please ensure that the installation environment can support at least 3x the weight of the...

  • Page 7: Microsd Card Installation Guide

    If the camera’s cable will be exiting through the wall or ceiling surface, please be sure to drill an exit hole and pull the cable through. If the camera’s cable will be exiting through the side of the camera, route the cable through the U-shaped channel on the side of the enclosure.

  • Page 8: Camera Access Setup

    If you are setting up your camera for the first time, or you are setting up your camera for mobile viewing, please follow the instructions as outlined on section 4.3. Using the Amcrest View app on your smartphone or tablet, you can view...

  • Page 9: App Setup

    1. Download and open the Amcrest Cloud app from the App Store or Play Store. Note: Connect your mobile device to the same network that your camera is on. 2. Register for an Amcrest Cloud account. To register click on Sign Up and fill out the form to complete registration.
  • Page 10 3. Tap on Add Camera 4. Give your camera a name (Ex. Garage, Living Room, Kitchen, etc.) and tap Next to continue. 6. If you are adding a new camera that does not have a 5. Scan the QR code on the back/side/bottom of set password the app will automatically detect that a the camera or manually enter the camera’s serial...
  • Page 11 7. Set a new password for your camera. The password 8. If you are connecting a WiFi camera to the Amcrest must be between 8 to 32 characters long and contain Cloud and would like to enable WiFi via the Ethernet only letters and numbers.
  • Page 12 Make sure your camera and mobile device are on the same network during setup. • Download and open the Amcrest View Pro app from the App Store or Play Store. 1. Open the app and tap on the + symbol in the middle 2.
  • Page 13 3. Tap on WiFi Camera Select your connection type, in this case, select the left tab Set Up A New Camera On WiFi or Connect New Device (on Android) to begin adding the device to the app. Tap Ethernet WiFi Setup to continue. 5.
  • Page 14 Your camera is not set up and ready for use on the your camera. Enter a password between 8 and 32 characters Amcrest View Pro app. and confirm the password. Press OK to continue. For more information about Amcrest View Pro and its functionalities visit amcrest.com/support...

  • Page 15: Desktop Access Setup

    WiFi Configuration Setup: Used as a secondary option for establishing a WiFi connection to a WiFi camera. For more information on this setup method visit, amcrest.com/wificonfig P2P Setup: Used for setting up already connected devices to the Amcrest View Pro app. For more information on this setup method visit, amcrest.com/p2psetup 4.4 Desktop Access Setup...

  • Page 16: Amcrest Cloud Desktop Setup

    Amcrest cameras can sync with Amcrest Cloud; a service that stores recorded video streams to enable long-term storage. Amcrest Cloud also allows the user to easily find and download recorded video for playback from any internet connected PC or Mac computer.

  • Page 17: Remote Web Access Setup

    Click the Connections menu item on the left hand menu and ensure that the HTTP port has changed. Click the DDNS menu item on the left hand menu, pick Amcrest DDNS from the drop down box, click the checkbox next to Server Type, and then click the Save button on the bottom right.
  • Page 18 4.7.2 Port Forwarding Remote Web Access Setup Port Forwarding is an alternative method to setting up remote access for Amcrest cameras. This method should only be used if the UPnP/DDNS Remote Access method did not work. Below is a step-by-step walkthrough that details how to setup the camera for Remote Web Access using Port Forwarding: Login to your camera, open the main menu then go to Setup ->...

  • Page 19: Operation And Interface

    For example, if the DDNS domain name is http://abc123456789.AmcrestDDNS.com and your HTTP Port is 33333, the URL would be http://abc123456789.AmcrestDDNS.com:33333 23. Enter in login details into the username and password fields and click login. If the process above is not working, please contact Amcrest Support via one of the following options: Visit http://amcrest.com/contacts and use the email form.
  • Page 20 Section 1: This bar allows the user to select which stream type and which protocol they want to choose. Section 2: The functions bar allows the user to perform different camera functions while in live mode. See the table below for an explanation of the different functions available: Button Function Name Function Description...

  • Page 21: Playback

    Audio Click this button to enable or disable audio output from the camera. This feature allows the user to listen in on the audio the camera’s microphone is picking up. Talk Click this button to activate the talk feature on the camera. Used primarily to activate microphone feature on the camera.
  • Page 22 This is the interface for the playback menu. There are 7 main sections: Quick Actions: This panel allows the user to zoom in on playback footage, take a snapshot of the playback footage, or open the help menu. File Menu: This panel allows the user to select a file type and data source. Calendar: This panel allows the user to pick a date that they would like to playback video from.

  • Page 23: Setup

    5.3. Cloud Storage The Cloud Storage tab allows the user quick access to the Amcrest Cloud website. At this website (amcrestcloud.com) users can register for new accounts as well as view or modify existing accounts. For more information on Amcrest Cloud visit: amcrest.com/support...
  • Page 24 There are 3 main sections to note in the Setup tab: Menu Bar: The menu bar is composed of menu sections, which when clicked display any menu items that fall under their category. Menu Items: These menu items each open a different menu that allows the user to change specific settings for the camera.
  • Page 25 Below is an explanation for each of the fields on the Configuration tab in the Configuration menu item: 5.4.1.1.1. Picture • Profile: This dropdown box allows the user to select which profile to modify. The 3 options are Day, Night, and Normal.
  • Page 26 • Mirror: This radio button allows the user to turn the mirroring feature on or off. Turning mirroring on will mirror the picture. • Flip: This dropdown box allows the user to flip the video feed picture. Flipping the picture is recommended only if the camera is mounted upside down.
  • Page 27 ▪ Manual - This setting lets you select your shutter speed and have the gain adjust automatically. Selecting customized range will let you both the shutter speed an adjust the gain manually. • 3D NR: This radio button allows the user to turn the 3D Noise Reduction feature on or off. •...
  • Page 28 This dropdown box allows the user to select the white balance for the video feed. The different options are Auto, Sunny, Night, Outdoor, and Customized. Selecting customized opens a menu that allows the user to set specific red or blue values. Below is a screenshot of this menu: To reset to default settings, click the Reset Defaults button.
  • Page 29 • Black & White - Always sets picture to black and white, however when illumination is too dark it switches on IR mode. • Sensitivity: This option allows the user to change the Day/Night Sensitivity of the camera. The three options are Low, Middle, and High.
  • Page 30 • Profile: This dropdown box allows the user to select which profile to modify. The 3 options are Day, Night, and Normal. • Mode: This dropdown box allows the user to select whether to turn the indication light on or off. To reset to default settings, click the Reset Defaults button.
  • Page 31 Full Time means that the system sticks to one profile the entire time it is running. Schedule allows the user to dictate which times of the day are designated for the day profile and the night profile. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
  • Page 32 Sub Stream is a lower quality stream that allows the feed to take up less resources and bandwidth when streaming. The Main Stream and the Sub Stream have the same fields. Sub Stream can be enabled by checking the box next to Enable.
  • Page 33 The menu on the left allows the user to select which overlay to modify. Privacy Masking, Channel Title, Time, and Text Overlay can all be modified in this menu. For Privacy Masking, the radio button enables or disables the feature. To set a privacy mask, click one of the boxes in the live view window, and position or resize it as needed.
  • Page 34 Below is an explanation for each of the fields on the Path tab in the Video menu item: • The Live Snapshot field allows the user to select where to save live snapshots to. Click the Browse button to select a different destination folder.
  • Page 35 Below is an explanation for each of the fields on the Audio menu: Enable: This checkbox allows the user to enable audio recording. Encode Mode: This dropdown box allows the user to select what audio format the audio should be recorded in. Sampling Frequency: This dropdown box allows the user to select a sampling frequency for the audio.
  • Page 36 5.4.2.1.1 TCP/IP TCP/IP stands for Transmission Control Protocol/Internet Protocol and it is the language/protocol that allows communication between internet connected devices, whether on a local network, or a on the Internet at large. This screen allows for TCP/IP settings to be modified for the camera to establish a connection to the network. Below is a screenshot of the TCP/IP settings tab: Below is an explanation of the fields on the TCP/IP settings tab: •...
  • Page 37 QR code scanning feature cannot be used. QR Code: This image is a Quick Response (QR) code. By scanning this image using the Amcrest View app, this camera can establish a connection with the app.
  • Page 38 To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.4.2.2. Connection The Connection menu item has two tabs: Connection and ONVIF. 5.4.2.2.1 Connection The Connection tab is where users can configure port connections.
  • Page 39 For purposes of this guide, AmcrestDDNS will be used. AmcrestDDNS is a free DDNS service provided by Amcrest, and it must be renewed every year. A renewal reminder email will be sent to the email entered in the username field below.
  • Page 40 5.4.2.4 IP Filter This screen allows for the filtering of IP addresses, either blocking them, or granting them access to the camera. This feature helps make the camera more secure by limiting remote access only to approved users. Below is a screenshot of the IP Filter screen: Below is an explanation of fields on the IP Filter settings screen: •...
  • Page 41 Below is an explanation of fields on the SMTP (Email) settings screen: • SMTP Server: SMTP stands for Simple Mail Transfer Protocol. This field allows the user to enter the SMTP server used by the email service. • Port: This field allows the user to enter the port that corresponds to the selected SMTP server. •...
  • Page 42 Interval: This field allows the user to define, in seconds, how long the system should wait between sending emails. This prevents multiple emails from being sent out. • Keep Alive: This checkbox allows the user to enable a function to periodically check in with the SMTP server to ensure it can connect correctly.
  • Page 43 The fifth column shows the External Port used by that service to establish communication from the router to the internet. To edit this, click the pencil button in the modify column for that line item. The sixth column shows the status of the protocol. If the protocol was mapped successfully, this field will say “Mapping Succeeded”.
  • Page 44 Click the checkbox next to Enable to the Bonjour functionality. The Server Name field allows the user to specify what name to use to connect devices via the Bonjour protocol. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
  • Page 45 Below is an explanation of the fields on the WiFi tab of the WiFi menu: ● Enable: This checkbox allows the user to enable WiFi functionality. ● Add SSID: This button allows the user to manually enter in an SSID. ●...
  • Page 46 The WiFi camera will now be connected to your WiFi network. You can now remove the Ethernet cable from the device. Please note, the IP address listed in the WiFi Network Information menu will be the IP address used to access your camera wirelessly.
  • Page 47 To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.4.2.13. HTTPS This menu allows the user to enable and create HTTPS certificates. Below is a screenshot of this menu: Before you create certificate or download certificate, from main window->Setup->Network >Connection, set the HTTPS port values and then check the box to enable HTTPS For more information on how to setup HTTPS in the web user interface visit...
  • Page 48 Below is an explanation of the fields on the Motion Detect tab: Enable: This checkbox enables motion detection for the camera. Schedule: Clicking this button opens a weekly schedule that can be used to set times.
  • Page 49 Click and drag to set motion detection for certain days of the week. Also, periods of motion detection can be set for each day and enabled using the period settings on the bottom half of the screen. There are a total of 6 periods that can be set.
  • Page 50 • Alarm Delay: This field specifies in seconds how long the delay between alarm activation and Relay alarm activation should be. • Send Email: This checkbox allows the user to enable the camera to send an email when a motion detection alarm is triggered.
  • Page 51 o Click and drag to set video tampering for certain days of the week. Also, periods of video tampering can be set for each day and enabled using the period settings on the bottom half of the screen. There are a total of 6 periods that can be set.
  • Page 52 ● Enable: This checkbox enables an audio detection alarm for the camera. Enable Intensity Change: This checkbox enables intensity change for the camera audio. o Sensitivity is the amount of change required to increase the audio detected by a percentage. The lower the sensitivity, the more audio variance is required to trigger an alarm. ●...
  • Page 53 ● Send Email: This checkbox allows the user to enable the camera to send an email when an audio detection alarm is triggered. ● Snapshot: This checkbox allows the user to enable the camera to take a snapshot when an audio detection alarm is triggered.
  • Page 54 Below is an explanation of the fields on the Network settings tab: • Event Type: This dropdown box allows the user to select which Network abnormality to set event triggers for. The 2 options are Disconnection and IP Conflict. • Enable: This checkbox enables the Network abnormality trigger for the camera.
  • Page 55 Below is an explanation of the fields on the Illegal Access settings tab: • Enable: This checkbox enables the Illegal Access abnormality trigger for the camera. • Login Failure: This field allows the user to specify how many failed login attempts must be attempted to trigger an Illegal Access abnormality event.
  • Page 56 Motion: Motion Detection recording means that the camera captures only footage when the motion detection alarm is activated. Motion recording is represented by the color yellow. Alarm: Alarm recording means that the camera captures only footage when an alarm is activated. Alarm recording is represented by the color red.
  • Page 57 Setup: Clicking this button opens a screen that allows for snapshot periods to be set for each day and for each snapshot type. There are a total of 6 periods that can be set. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
  • Page 58 Below is an explanation of the fields on the Path settings tab: • Event Type: This column designates storage options available to the camera. The options are SD Card, FTP, and NAS. • Record Type: These columns designate which recording type should be recorded to which event type. Check the box at the intersection of the record type and event type to designate where that recording should be sent to.
  • Page 59 Below is an explanation of the fields on the FTP settings tab: • Enable: This checkbox allows the user to enable FTP uploading for the camera’s recorded media. • Server Address: This field allows the user to designate a DDNS address for the FTP server. •...
  • Page 60 Save button. 5.4.4.4. Cloud Storage This menu redirects the user to the Amcrest Cloud web site. At this website (amcrestcloud.com) users can register for new accounts as well as view or modify existing accounts. For more information on Amcrest Cloud visit: amcrestcloud.com...
  • Page 61 5.4.5.1 General This menu controls where general settings are configured. There are 2 tabs in this menu: General and Date & Time. 5.4.5.1.1 General This tab is where the user can configure some basic camera settings. Below is a screenshot of the General tab: Below is an explanation of the fields on the General settings tab: •...
  • Page 62 Below is an explanation of the fields on the Date & Time settings tab: • Date Format: This dropdown box allows the user to change the date format used in the camera. • Time Format: This dropdown box allows the user to change the time format used in the camera. •...
  • Page 63 • Group: This tab shows the user groups available on the camera. • No.: This column shows the user’s number on the user list. • User Name: This column shows the usernames of the different accounts on the camera. • Group Name: This column shows the group of the different accounts on the camera.
  • Page 64 This menu allows the user to upgrade the camera’s firmware. Below is a screenshot of the Upgrade screen: To upgrade the firmware for your camera, follow the steps provided below: • Go to amcrest.com/firmware-subscribe • Search for the model number of your camera and download the latest firmware file. •...
  • Page 65 The device will reset, return to the web user interface. The upgrade is now complete. Note: When upgrading the camera’s firmware, do not disconnect the internet or power from the camera. 5.4.6 Information This menu section allows the user to view information about the camera for reference purposes. 5.4.6.1 Version This screen allows the user to see various information about the camera’s software versions, as well as other information.
  • Page 66 To view logs for a specific time period, modify the start time and end time fields, choose the type of event (system, setting, data, event, record, manage users, clear log), and click search. To backup the log, click the Backup button. To clear the log, click the Clear button. 5.4.6.2.1.

  • Page 67: Alarm

    5.5 Alarm This screen is where the alarm log is kept. Below is a screenshot of the alarm screen: The table on the right shows the alarm log and all the alarm instances that have occurred. The checkboxes allow the user to narrow down which alarms they want to see in the alarm log. Clicking the checkbox next to Prompt will cause the system to pop up a dialog box anytime an alarm is triggered.

  • Page 68: Faqs/Troubleshooting

    6. FAQs/Troubleshooting 1. The camera does not boot up properly. Below are a few possible reasons why this may be occurring: • The power input is not correct voltage. • The power cable connection is not secured correctly. • The firmware was upgraded incorrectly. 2.

  • Page 69: Glossary Of Terms

    • A privacy mask or screensaver may be enabled. • The logged in user may not have enough rights to monitor real-time playback. • The camera’s local video output quality is not enough. 8. Network connection is not stable. Below are a few possible reasons why this may be occurring: •...
  • Page 70 • S/N – S/N stands for serial number. The S/N is unique to each camera and can be used to connect to different Amcrest apps and services to provide different methods of access to the camera.

  • Page 71: Fcc Statement

    FCC Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. The user’s manual or instruction manual for an intentional or unintentional radiator shall caution the user that changes, or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

  • Page 72: Appendix A: Toxic Or Hazardous Materials Or Elements

    Appendix A: Toxic or Hazardous Materials or Elements Toxic or Hazardous Materials or Elements Component Name Cr VI PBDE Sheet ○ ○ ○ ○ ○ ○ Metal(Case) Plastic Parts ○ ○ ○ ○ ○ ○ （Panel） Circuit Board ○ ○ ○...
  • Page 73 All the designs and software here are subject to change without prior written notice. • All trademarks and registered trademarks mentioned are the properties of their respective owners. To contact Amcrest support, please do one of the following: Visit http://amcrest.com/contacts...

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