Amcrest IP4M-1028E User Manual
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Amcrest IP4M-1028E User Manual

4mp vandal proof poe dome camera
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Amcrest IP4M-1028E
4MP Vandal Proof POE Dome Camera
User Manual
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Summary of Contents for Amcrest IP4M-1028E

  • Page 1 Amcrest IP4M-1028E 4MP Vandal Proof POE Dome Camera User Manual...
  • Page 2 Amcrest IP4M-1028E Version 1.0.1 Revised...

  • Page 3: Table Of Contents

    4.2.1 For Configuring Advanced Settings On Your Camera ..................12 4.2.3 For Cloud Storage and Playback ........................12 4.2.4 For Quick Web Access To Your Cameras ......................12 4.3 Amcrest View App Setup ............................12 4.4 Desktop Access Setup ............................16 4.6 Amcrest Cloud Setup ............................. 17 4.7 Web Access Setup (AmcrestView.com) .........................
  • Page 4 5.1 Live ..................................22 5.2 PTZ ..................................23 5.3 Playback (Not Available on IP3M-956E) ........................ 25 5.4 Setup ..................................26 5.4.1 Camera ................................27 5.4.1.1 Configuration ............................27 5.4.1.2 Video ............................... 30 5.4.1.3 Audio ............................... 33 5.4.2 Network ................................34 5.4.2.1 TCP/IP ..............................

  • Page 5: Welcome

    Thank you for purchasing our Amcrest IP4M-1028E! This user manual is designed to be a reference tool for the installation and operation of your IP4M-1028E. Here you can find information about the camera’s features and functions, as well as information to aid in...

  • Page 6: Important Security Warning

    Email Amcrest Customer Support support@amcrest.com Important Security Warning In order to keep your Amcrest camera secure and prevent unauthorized access, please make sure to follow the steps below: • Always make sure that your camera has the latest firmware as listed on www.amcrest.com/firmware...

  • Page 7: Features And Specifications

    This IP4M-1028E camera adopts a high-quality design in order to achieve high levels of reliability and security. It can be configured to work locally, as well as on a network. The IP4M-1028E camera works using a POE connection and interfaces with most networks through the POE port of your router.

  • Page 8: Device Overview

    The IP4M-1028E camera connects to a wide variety of routers in order to connect to the internet, both through a wired POE connection. Once setup, the camera can be accessed remotely from a wide variety of internet connected devices, including PCs, iPhones, iPads, Android tablets, and Android phones.

  • Page 9: Connection & Installation

    For reference, a Torx/Hex screwdriver tip looks like this: 3 Connection & Installation This section provides information about the connection and installation of the Amcrest IP4M-1028E camera. 3.1 Connection Guide The camera initially should be connected via the following method: The IP3M-956E uses a POE cable to enable connection to the camera via a PC, as well as to power the camera.
  • Page 10 To install the camera onto a wall, follow the steps below: 1. Use a Torx/Hex wrench (included) to open the dome enclosure by unfastening the three inner hex screws on enclosure. 2. Place the installation sticker on the wall or ceiling surface that you wish to mount your camera. 3.

  • Page 11: Camera Access Setup

    4 Camera Access Setup This section of the guide will provide the user with information on how to setup access to the camera through any of the following methods. 4.1 Default Username and Password To login to the system for the first time, use one of the following default username/password combinations. Once you’ve successfully logged in, it is highly recommended to change the password for security reasons.

  • Page 12: How To Setup The Camera

    We offer 4 hours of free storage for your first camera. Please follow the instructions as outlined on section 4.5 (Cloud Access) to sign up for our Amcrest Cloud service and get 4 hours of free storage.
  • Page 13 2. Download and Install either the Amcrest View Lite or Amcrest View Pro app from the app store. 3. Open the app, and tap the icon in the top right hand corner to view connected devices. Or tap the menu icon on the top left and select “Device Manager”...
  • Page 14 6. Tap the QR code icon that shows in the right part of the S/N field. Your mobile device’s camera will activate, and you are now ready to scan your camera’s QR code. 7. Point the phone’s camera at the QR code on the bottom of the camera. Make sure the QR code fits inside of the clear box in the center of the phone screen.
  • Page 15 Note: Picture below for reference only. The camera’s QR code sticker will differ. 8. Enter a name for the camera, then enter the Username and Password used to login to the camera. By default, the username is “admin” and the password is “admin”, then tap Start Live Preview.

  • Page 16: Desktop Access Setup

    Help Center, tap the menu icon on the top left hand side, tap Help, then select which screen you'd like more information about. For additional assistance, please contact us at www.amcrest.com or give us a call at 1-888-212-7538. Step by step video tutorials available at www.amcrest.com/videos 4.4 Desktop Access Setup...

  • Page 17: Amcrest Cloud Setup

    4.6 Amcrest Cloud Setup Amcrest POE cameras are able to sync with Amcrest Cloud; a service that stores recorded video streams in order to enable long-term storage. Amcrest Cloud also allows the user to easily find and download recorded video for playback from any internet connected PC or Mac computer.
  • Page 18 6. The device is now successfully setup for live viewing and playback! 7. For additional assistance, please contact us at www.amcrest.com or give us a call at 1-888-212-7538. Step by step video tutorials available at www.amcrest.com/videos...

  • Page 19: Remote Web Access Setup

    Please refer to your router manufacturer’s documentation to learn how to enable uPnP on your router. Below is a step-by-step walkthrough that details how to setup Amcrest POE cameras for Remote Web Access using UPnP and DDNS: 1.

  • Page 20: Port Forwarding Remote Web Access Setup

    4.8.2 Port Forwarding Remote Web Access Setup Port Forwarding is an alternative method to setting up remote access for Amcrest POE cameras. This method should only be used if the UPnP/DDNS Remote Access method did not work. Below is a step-by-step walkthrough that details how to setup the camera for Remote Web Access using Port Forwarding: 1.

  • Page 21: Nvr Access

    Port is 33333, the URL would be http://abc123456789.quickddns.com:33333 23. Enter in login details into the username and password fields and click login. If the process above is not working, please contact Amcrest Support via one of the following options: •...

  • Page 22: Live

    5.1 Live The Live tab allows the user to see a live video feed from the camera. The live tab has 4 main sections: Section 1: This bar allows the user to select which stream type and which protocol they want to choose. For more information on stream types, see section 5.4.1.2.1.

  • Page 23: Ptz

    Optical/Digital Zoom Click this button to activate the zone selection function. This allows the user to use the mouse to select a zone to zoom in on. Snapshot Click this button to take a screenshot of the live feed. The picture is saved at the path specified in Setup ->...
  • Page 24 The PTZ control panel allows the user to position the camera in different ways. Below is a screenshot of the PTZ control panel: The arrows on the PTZ control panel allow the user to move the camera’s position in a specific direction. The button in the middle of the direction arrow allows the user to select an area in the live view to zoom in on.

  • Page 25: Playback (Not Available On Ip3M-956E)

    • Configure the camera positioning as needed. • Input the preset number, and then click the + Add button Click - Del to delete the current preset. Click Go To to access a preset. Tour allows the user to string multiple presets together. To create and manage tours, follow the steps below: •...

  • Page 26: Setup

    5. Trim Panel: This panel allows the user to trim playback video for download. By specifying time stamps, the user can trim down. 6. Recorded Video Panel: This panel allows the user to specify what type of video they would like to playback and it also allows the user to select where to start playback from.

  • Page 27: Camera

    There are 3 main sections to note in the Setup tab: 1. Menu Bar: The menu bar is composed of menu sections, which when clicked display any menu items that fall under their category. 2. Menu Items: These menu items each open up a different menu that allows the user to change specific settings for the camera.
  • Page 28 Below is an explanation for each of the fields on the Configuration tab in the Configuration menu item: • Profile: This dropdown box allows the user to select which profile to modify. The 3 options are Day, Night, and Normal. •...
  • Page 29 • Exposure: This dropdown box allows the user to select the exposure type for the video feed. The options are Auto, Low Noise, Low Motion Blur, and Manual. When low noise is selected, an additional option to specify a gain range appears below this box. When low motion blur is selected, an additional option to specify shutter speed appears below this box.

  • Page 30: Video

    Below is an explanation for each of the fields on the Profile Management tab in the Configuration menu item: • Profile Management: This set of radio buttons allow the user to set what basis the profile management settings run on. There are 3 options: Normal, Full Time, and Schedule. Normal means that the system can automatically alternate between night and day based on the profiles for each.
  • Page 31 • Encode Mode: This dropdown box allows the user to select a compression protocol. The system supports H.264 and MJPEG video compression protocols. • Resolution: This dropdown box allows the user to set the resolution. The system supports various resolutions and they can be selected from this dropdown list.
  • Page 32 • Interval: This is to set snapshot frequency. The value ranges from 1 to 7 seconds. The maximum setting for a customized interval is 3600s/picture. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.

  • Page 33: Audio

    Below is an explanation for each of the fields on the Path tab in the Video menu item: • The Live Snapshot field allows the user to select where to save live snapshots to. Click the Browse button to select a different destination folder. •...

  • Page 34: Network

    Below is an explanation for each of the fields on the Audio menu: • Enable: This checkbox allows the user to enable audio recording. • Encode Mode: This dropdown box allows the user to select what audio format the audio should be recorded •...
  • Page 35 The P2P settings screen is where users can use a QR code to connect their smartphone or tablet to the camera. This feature needs to be enabled for use with the Amcrest View app, Amcrest Cloud, or AmcrestView.com. Below is a screenshot of the P2P settings tab:...

  • Page 36: Connection

    Enable: This checkbox allows the user to enable the P2P feature for the camera. This feature must be enabled for the camera to connect to a smartphone or tablet via the Amcrest View app. It is enabled by default. •...

  • Page 37: Pppoe

    • Max Connections: This field allows the user to specify the maximum amount of users that can be connected to the camera at the same time. The maximum number of users the camera can support at one time is 20. •...

  • Page 38: Ddns

    For purposes of this guide, QuickDDNS will be used. QuickDDNS is a free DDNS service provided by Amcrest, and it must be renewed every year. A renewal reminder email will be sent to the email entered in the username field below.

  • Page 39: Smtp (Email)

    Below is an explanation of fields on the IP Filter settings screen: • Trusted Sites: This checkbox allows the user to enable the IP Filter feature for trusted sites. • Add IP/MAC: This button opens a popup that allows the user to add IP or MAC addresses to the trusted site list.

  • Page 40: Upnp

    • SMTP Server: SMTP stands for Simple Mail Transfer Protocol. This field allows the user to enter the SMTP server used by the email service. • Port: This field allows the user to enter the port that corresponds to the selected SMTP server. •...

  • Page 41: Snmp

    Unknown: This means that UPnP mapping has failed. o Successful: This means that UPnP mapping has succeeded. • Port Mapping List: This table is used to show how the ports for each protocol listed below have been remapped by the UPnP protocol. The first column shows the checkboxes to enable the corresponding service on the table.

  • Page 42: Bonjour

    • Write Community: This field shows which SNMP community has write access. • Trap Address: This field allows the user to write in a trap address. • Trap Port: This field allows the user to write in a trap port number. The trap port number should not be the same as the SNMP port.

  • Page 43: Wifi (Not Available On The Ip3M-956E)

    5.4.2.11 WiFi (Not Available on the IP3M-956E) The WiFi menu item has two tabs: WiFi and WPS. 5.4.2.11.1 WiFi The WiFi feature on this camera allows it to connect to a network wirelessly. Below is a screenshot of the WiFi tab on the WiFi menu: Below is an explanation of the fields on the WiFi tab of the WiFi menu: •...

  • Page 44: 802.1X

    Below is an explanation of the fields on the WPS tab of the WiFi menu: • Enter PIN: This radio button allows the user to select the Enter PIN option for WPS o To enter a PIN, enter the PIN in the PIN field, and enter an SSID in the SSID field •...

  • Page 45: Event

    To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.4.3 Event This menu section allows the user to change different settings for triggering events. 5.4.3.1 Video Detection The video detection menu has two tabs: Motion Detect and Video Tamper.
  • Page 46 • Anti-Dither: This field allows the user to set the anti-dither time. The values in this field can range from 5 to 600 seconds. This time value controls how long the alarm signal lasts. Based on motion detection, a buzzer can go off, a tour can begin, PTZ can be activated, a snapshot can be taken, or the camera can begin recording.
  • Page 47 • PTZ: This checkbox allows the user to enable the camera to activate a PTZ tour when a motion detection alarm is triggered. • Snapshot: This checkbox allows the user to enable the camera to take a snapshot when a motion detection alarm is triggered.

  • Page 48: Audio Detection (Not Available On The Ip3M-956E)

    • Send Email: This checkbox allows the user to enable the camera to send an email when a video tampering alarm is triggered. • PTZ: This checkbox allows the user to enable the camera to activate a PTZ tour when a video tampering alarm is triggered.

  • Page 49: Alarm (Not Available On The Ip3M-956E)

    Click and drag to set audio tampering for certain days of the week. Also, periods of audio detection can be set for each day and enabled using the period settings on the bottom half of the screen. There are a total of 6 periods that can be set. •...
  • Page 50 Below is an explanation of the fields on the Alarm settings screen: • Enable: This checkbox enables external alarm activation for the camera. • Relay In: This dropdown box allows the user to select which relay input’s settings are modified. Working Period: Clicking this button opens a weekly schedule that can be used to set times.

  • Page 51: Abnormality

    5.4.3.4 Abnormality This menu has 3 tabs: SD Card, Network, and Illegal Access 5.4.3.4.1 SD Card (Not Available on the IP3M-956E) This tab allows the user to set the camera’s response to an SD card related abnormality. Below is a screenshot of the SD card tab screen: Below is an explanation of the fields on the SD Card settings tab: •...
  • Page 52 Below is an explanation of the fields on the Network settings tab: • Event Type: This dropdown box allows the user to select which Network abnormality to set event triggers for. The 2 options are Disconnection and IP Conflict. • Enable: This checkbox enables the Network abnormality trigger for the camera.

  • Page 53: Storage

    • Send Email: This checkbox allows the user to enable the camera to send an email when illegal access is attempted. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
  • Page 54 Alarm: Alarm recording means that the camera captures only footage when an alarm is activated. Alarm recording is represented by the color red. • Video Recording Schedule: To specify a video recording range, first select the type of recording desired, then click and drag on time bar for the desired date.
  • Page 55 Setup: Clicking this button opens a screen that allows for snapshot periods to be set for each day and for each snapshot type. There are a total of 6 periods that can be set. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.

  • Page 56: Destination

    5.4.4.2 Destination This menu controls where recorded media is stored. There are 4 tabs in this menu: Path, SD Card, FTP, and NAS. 5.4.4.2.1 Path This tab is where the user can designate a path for recorded video and snapshots to reside in. Below is a screenshot of the Path tab: Below is an explanation of the fields on the Path settings tab: •...
  • Page 57 • Refresh: This button refreshes the SD card table. • Format: This button formats the SD card. 5.4.4.2.3 FTP This tab is where the user can change FTP settings. Below is a screenshot of the FTP tab: Below is an explanation of the fields on the FTP settings tab: •...

  • Page 58: Record Control

    Below is an explanation of the fields on the NAS settings tab: • Enable: This checkbox allows the user to enable NAS uploading for the camera’s recorded media. • Server Address: This field allows the user to designate a DDNS address for the NAS server/device. •...
  • Page 59 This tab is where the user can configure some basic camera settings. Below is a screenshot of the General tab: Below is an explanation of the fields on the General settings tab: • Device Name: This field allows the user to change the device’s name. •...

  • Page 60: Account

    • Time Zone: This dropdown box allows the user to change the time zone used in the camera. • Current Time: This field allows the user to enter in the date and time manually. Clicking the PC Sync button allows the camera to sync with a Network Time Protocol (NTP) server. •...

  • Page 61: Default

    • User Name: This column shows the usernames of the different accounts on the camera. • Group Name: This column shows the group of the different accounts on the camera. • Description: This column shows a description of the account. •...

  • Page 62: Upgrade

    Below is an explanation of the fields on the Auto Maintain screen: • Auto Reboot: This checkbox allows the user to enable the auto reboot function. The dropdown box and field to the right of this checkbox allow the user to specify what date and time of the week the camera will auto reboot.

  • Page 63: Log

    On this screen, software version, web interface version, and ONVIF version are displayed. Also, the S/N (Token ID) is displayed here. 5.4.6.2 Log This screen is where the camera’s activity log is kept. Below is a screenshot of the Log screen: To view logs for a specific time period, modify the start time and end time fields, choose the type of event (system, setting, data, event, record, manage users, clear log), and click search.

  • Page 64: Alarm

    Click Refresh to refresh this table. 5.5 Alarm This screen is where the alarm log is kept. Below is a screenshot of the alarm screen: The table on the right shows the alarm log and all of the alarm instances that have occurred. The checkboxes allow the user to narrow down which alarms they want to see in the alarm log.
  • Page 65 • The power input is not correct voltage. • The power cable connection is not secured correctly. The firmware was upgraded incorrectly. 2. Camera often automatically shuts down or stops running. Below are a few possible reasons why this may be occurring: •...
  • Page 66 • Windows version is pre -Windows 2000 service pack 4. Use a more recent version of Windows. • ActiveX controls have been disabled. • The PC is not using DirectX 8.1 or higher. Upgrade to a more recent version of DirectX. •...

  • Page 67: Glossary Of Terms

    • The alarm cable is not connected correctly. • The alarm input signal is not correctly configured. • There are two loops connected to one alarm device. 11. Downloaded files cannot be played back. Below are a few possible reasons why this may be occurring: •...

  • Page 68: Appendix A: Toxic Or Hazardous Materials Or Elements

    • S/N – S/N stands for serial number. The S/N is unique to each camera and can be used to connect to different Amcrest apps and services to provide different methods of access to the camera. • Sensitivity – Sensitivity is the amount of change required to increase the motion detected by a percentage.
  • Page 69 For detailed operational instructions, please refer to the User Manual on the CD that was included in your purchase. • To view setup videos for many of the steps outlined in this guide, go to http://amcrest.com/videos This user manual is for reference only. Slight differences may be found in the user interface.
  • Page 70 To contact Amcrest support, please do one of the following: • Visit http://amcrest.com/contacts and use the email form • Call Amcrest Support using one of the following numbers Toll Free US: (888) 212-7538 International Callers (Outside of US): +1-713-893-8956 USA: 713-893-8956 Canada: 437-888-0177 UK: 203-769-2757 •...

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