Therabody POWERDOT M2 Instruction Manual page 20

CAN'T ACTIVATE POWERDOT
DEVICE OR MOBILE PHONE
STOPPED CONNECTING TO THE
POWERDOT
• Remove all active PowerDots from your
My Devices menu option. To remove, tap
and hold on the PowerDot device image,
then tap on the right top corner cross icon.
• Perform manual factory reset of your
PowerDot(s) by turning the device off
and then holding the button on the
device for around 5 seconds until you
see power light blinking several times.
• Terminate your PowerDot App using the
task manager on your mobile device.
• Go your phone/tablet Bluetooth Settings
and remove/forget all devices that start
with PowerDot. For later Android phone
models, clearing Bluetooth caches is
also highly recommended (it can be
done from Settings
Manager All Bluetooth).
• Restart your phone.
• Launch your PowerDot App and try to
activate your device.
• If after taking all of the steps above, you
still experience connectivity problems,
please send your phone model,
OS version, and the list of actions
you performed to reactivate your
PowerDot(s) to service@powerdot.com.
We will respond within 24 hours.
PAD PLACEMENT
GUIDELINES
When running doctor prescribed NMES and
TENS programs, please refer to PowerDot
App pre-stimulation screens, which contain
the most suitable visual or photo-based
guidelines from your doctor.
For TENS programs, the following set ups
are recommended:
Application
20