Printer Problems And Possible Solutions - Intermec PB42 User Manual

Printer Problems and Possible Solutions

Use the following tables to troubleshoot some common
problems you may encounter with the PB42/PB42c printer.
Printer Problems and Possible Solutions
Problem
The printer has no
power.
Media is not
feeding through the
printer.
The printer is not
printing with a
serial connection.
32
Possible Solution
•
Make sure the batteries are properly
installed. For help, see "Installing the
Batteries" on page 16.
•
Recharge or replace the batteries as
necessary. For help, see "Charging the
Batteries" on page 18.
•
Make sure the media cover is closed and
latched. For help, see "Loading Media" on
page 20.
•
Make sure the media is not binding
anywhere in the printer.
•
Make sure media is loaded and the media
cover is closed. For help, see "Loading
Media" on page 20.
•
Replace or recharge the battery. For help,
see "Charging the Batteries" on page 18 or
"Installing the Batteries" on page 16.
•
Check the cable to the PC. For help, see
"Setting Up Serial Communications" on
page 26.
•
Print a configuration test page to make
sure that your serial port settings are
correct.
•
Some printing and configuration
programs may leave the printer in a
different mode than printing mode. Please
cold boot your printer to make sure the
default printing mode is selected. For help,
see "Cold Booting the PB42/PB42c" on
page 34.
PB42/PB42c Portable Receipt Printer User's Guide