Troubleshooting - Intermec EasyCoder 3400e User Manual

Troubleshooting

This section describes some possible problems and solutions. If these solutions
do not solve your problem, try the troubleshooting solutions in your printer
user's manual or call your local Intermec service technician.
Problem
The cutter does not cut cleanly
or the cut end is no longer
straight.
The cutter is jammed.
The cutter is not cutting.
The label cut length is
incorrect.
Media has bent edges after
the cut.
Solution
Ensure that the cutter is attached properly and that the
media is tracking properly.
Clean the cutter.
If the media is not feeding properly into the cutter or
stacking up at the cutter output, check the paper
tracking.
Clean the cutter.
Determine whether the media is too limp or distorted
to track properly through the cutter.
Ensure that the cutter cable is connected.
Ensure that the cutter cover is fully closed and the
disable switch contacts the safety tab on the cutter
cover.
Use PrintSet to enable the cutter. If the cutter still does
not cut, make sure that your printer is communicating
with PrintSet. For help, see the PrintSet online help.
Make sure the cutter is in the upright position against
the printer.
Ensure that the media is not binding in the media
pathway.
Ensure that the printer edge guides are properly
positioned.
Check the label rest point setting. For help, see the
PrintSet online help.
Check media tracking or try a different kind of media.
Troubleshooting
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