Troubleshooting; Check And Fix Your Internet Using The Spark App - Spark Smart Modem 3 Quick Start Manual

5
5.1

Check and fix your internet using the Spark app

Did you know?
If you download the Spark app and add your broadband account you can
check and fix problems with your internet.
The app can:
• Run tests to determine what the issue is
• Book a technician if there is a fault detected on the Spark network
• Guide you through setup related issues
• Connect you to our Spark advisor if you need further assistance
To download the app, go to the Apple App Store or Google Play Store and
search Spark NZ.
How do I add my broadband account in the Spark App?
1. In the MySpark section, choose Products.
2. Scroll down and tap Add a new or existing product.
Follow the prompts to add your broadband service.
3.
See page 12 for diagrams
11

Troubleshooting